FAQs

Our team is proficient in English, Bahasa Malaysia and Chinese.

We do not provide adapters or converters on-site. We operate on ­­240V, 50Hz with Type G sockets. Power sockets are available in all guest rooms; however, guests are advised to bring the appropriate adapter and voltage converter if required.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Unfortunately, pets are not allowed in our hotel. 

Absolutely, just contact the front desk to schedule your wake-up time.

While we do not have a dedicated concierge, our Front Desk team will be happy to assist with recommendations and arrangements.

Yes, laundry and dry-cleaning services are available. Please contact the Front Desk for assistance.

We do not offer childcare services, but we’re happy to suggest nearby providers.

Our dining options offer a variety of selections. Please speak with our restaurant team for recommendations based on your dietary preferences.

Our menu features a mix of local and international favorites. Our restaurant team will be happy to guide you based on your preferences.

Yes, food delivery from outside restaurants is allowed. Guests may collect their food deliveries from the Reception on Level 1; however, we kindly ask that all deliveries be consumed within your guest room only.

We currently do not provide room service, but takeout is available from dining outlet. Please visit our dining page for details.

Yes, we provide cribs and extra beds upon request, subject to availability.

All rooms feature a sofa bed, and rollaway beds can be arranged upon request, subject to availability. An additional fee will be charged for rollaway beds.

Yes, all guest rooms are non-smoking. Please refer to our policies page for details.

Room views vary by category and availability. You may indicate your preference during booking.

Most rooms feature walk-in showers, while bathtubs are exclusively available in our Premier Suites. We recommend selecting this room category when booking if a bathtub is preferred.

Rooms are assigned based on availability, but you are welcome to share your preference for a quieter location, and we will do our best to accommodate.

We are located approximately 35 km from Kuala Lumpur International Airport, which is about a 45-minute drive.

Airport transportation can be arranged upon request, subject to availability. Advance booking is recommended.

The nearest Light Rail Transit (LRT) station is conveniently located just 5 minutes away by car.

The nearest Light Rail Transit (LRT) station is conveniently located just a short drive from the hotel and can be easily reached by car or e-hailing services.

Downtown is easily accessible by train, or car. Our team will be happy to recommend the most convenient route based on the time of day.

We do not provide rentals directly, but we’re happy to connect you with nearby providers.

Maps are not provided on-site, but our team can offer verbal directions and nearby info.

The hotel is within walking distance of Pavilion Bukit Jalil. Major event venues, stadiums, and entertainment facilities in the area are also easily accessible via public transport.

Yes, we are within walking distance of Pavilion Bukit Jalil Mall and a variety of dining and entertainment options.

On-site parking is not available, but nearby public parking is located across our hotel building.

Yes, valet parking is available for guests at an additional fee. Please refer to our dedicated Parking & Transportation page for the fee details.

Charging stations are not available, but public options are nearby our hotel building.

Connecting rooms are available.

While we don’t have a children’s menu, our team can recommend and customize dishes, with child-sized portions available upon request.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Our team provides full event coordination, from layout setup to on-site event support.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.

On-site catering is available with customizable menus for all occasions—just contact our event team for your requirements.

Yes, our hotel offers accessible facilities and guest rooms designed to accommodate guests with mobility challenges.

As accessible rooms are limited, we recommend confirming availability in advance to better accommodate your requirements.

As accessible features, including roll-in showers, are limited, we recommend confirming availability in advance to better accommodate your requirements.

These devices are not available on-site, but we can suggest rental services that supply them locally.

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

To check in, please present a valid photo ID and booking confirmation are required.

Guests must be at least 18 years of age to check in, and minors must be accompanied by a parent or legal guardian.

Yes, we offer luggage storage.

Our Front Desk operates 24/7, so you will still be able to check in upon arrival.

Early check-in is available upon request and subject to availability on the day of arrival.

Late check-out is available upon request and subject to availability. Please contact the Front Desk to make arrangements.

Currently, we do not offer express check-out; however, our Front Desk team will be happy to assist you with a smooth and efficient departure.

Our hotel is a 100% smoke-free environment in accordance with local regulations.

Lost items are securely recorded and stored. Kindly contact our Front Desk with a description and date of loss for assistance.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.