Hotel Policies

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt.

This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

The open carry of firearms on Hyatt private property is prohibited, regardless of state or local authorities.

Hotel premises are private property. Guests of a Hyatt hotel who lawfully are permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any hotel guest who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms in the jurisdiction where the hotel is located and ensuring that:

• All handguns, firearms and ammunition must be transported in and out of hotel property secured in a locked, hard-sided firearm container provided by the guest.
• The firearm is securely safeguarded at all times in a guest room or personal vehicle (except when transporting the firearm into or out of the hotel).

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Pet Policy

Explore Plano with your furry best friend. Call ahead at +1 972 378 3997 to let us know you'll be bringing canine company.

FEES:

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).

For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).

For stays exceeding 30 nights, please contact the hotel.

WEIGHT LIMITS:

One dog: 50 lbs

Two dogs: 75 lbs combined

Incidental Policy

A valid credit or debit card must be presented at the time of check-in. The card will be authorized for room and tax, as well as an additional $30 per night for incidentals. DEBIT CARD USERS: Funds will be held as a “pending charge” and therefore will be unavailable to you. Any unused authorization is released within seven to 10 business days after check-out. Depending on your banking institution, this hold can take up to 30 days to release. We recommend using a credit card at check-in and, to settle your balance, use your debit card at check-out.

Smoking Policy

Hyatt is committed to providing a smoke-free environment (including vaping). Any room found to have been smoked in is subject to a smoking fee of no less than $250 plus tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Minimum Age Policy

The minimum age to reserve a guestroom is 21 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Housekeeping Policy

The safety, wellness, and wellbeing of our guests and colleagues is our top priority. In an effort to respect our guests’ privacy and ensure their comfort, we have adjusted standard daily guest rooms housekeeping services to provide service every third day during your stay. Daily housekeeping service can be requested at the hotel during check-in or by calling the Host Stand 24 hours in advance for service the next day.