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Great Service
Great staff! The breakfast was spread! It had everything you could think of on it. The staff was great too. This is a great location, it's close to everything.
Elizabeth_Earl,
August 2025
Excellent stay
Excellent Hotel. Stayed with family. Highly recommended. Good breakfast options with seating space. Excellent room and housekeeping.
AkashK861,
August 2025
HyattPlace DallasGarland, General Manager at Hyatt Place Dallas/Garland/Richardson, responded to this review
Thank you very much, it was our great pleasure to have you as our guest at Hyatt Place Garland Hope to see you again in the near future
June 21-22 Stay
From the moment we arrived, we were greeted with smiles and professionalism. The staff was so nice and accommodating to our church group. The front desk receptionist was so nice. It was just an overall good stay.
Andrea M,
June 2025
Bugs
Room nice big. I like the breakfast. No microwave in room There is room for it The big problem was it had bedbugs and told them on check out and all they said was sorry so wont be going back
Richard H,
June 2025
HyattPlace DallasGarland, General Manager at Hyatt Place Dallas/Garland/Richardson, responded to this review
Thank you for sharing your comments, unfortunately the information regarding bedbugs was only given to us at check out, and after staying in the same room 3 consecutive nights, we will definitely get a professional Pest Control to check and treat teh room if any activities are to be detected, the room will remain closed and out of service till we receive clearance to release back for sale We are sorry that our hotel did not meet you expectations,
Poor quality service
Room was damaged and moldy, they didn't offer or allow me to swap rooms even though i explained my allergies. The hotel wasn't fully booked they probably had an equivalent room available
Willa W,
June 2025
HyattPlace DallasGarland, General Manager at Hyatt Place Dallas/Garland/Richardson, responded to this review
We are very sorry your stay experience did not meet your expectations, rest assured your comments will be addressed as top priority
Will stay again
Conveniently located for every place we needed to get to. Rooms clean and the accommodated the requested for two of the three rooms to be next to each other. Only con was not a lot if options near by for a sit down causal dinner with friends / family.
Lorrie B,
May 2025
Find another place
The rooms are old, musty smell, paper thin walls, sofas in the room are worn and stained, walls are in need of paint, beds dipped in the middle and every time we moved on the bed we heard metal crunching as if we were sleeping on several coke cans.
Apollo G,
April 2025
Repairs needed
The hotel needs some renovation, especially the carpet and faucets in the bath tabs. As for the cleaniless its above average and I had to tip my room cleaner as she did a wonderful job and even provided extra towels. Management need to fix damaged items in the hotel room or they will keep losing clients.
Stay537327,
March 2025
HyattPlace DallasGarland, General Manager at Hyatt Place Dallas/Garland/Richardson, responded to this review
Thank you very much for your feedback, rest assured all your comments and issues has been addressed
Had a good stay!
The room is clean and the staff is friendly with accommodating all our needs to the point. The front desk staff is so friendly and the support received during our stay is great. Special thanks to the person who works night shift at 11 PM. Thank you!
Siva B,
March 2025
Good enough for a night of sleep and quiet
Better than people reviews. Really a good option in the area. Also better than next door all squeezed hotel. The area is very busy to find hotel rooms during the weekend. So it had served the purpose of visiting friends. Breakfast is basic like any other bed and breakfast. A lot of restaurants are nearby, Coffee is to watery for my preferences.
jgrod2001,
March 2025
HyattPlace DallasGarland, General Manager at Hyatt Place Dallas/Garland/Richardson, responded to this review
Thank you very much for talking time to write about your experience staying st our Hyatt Place Garland, we hope to see you again soon