Reviews
Nice Location
Nice location and clean rooms. The only disappointment was they kept running out of coffee every day. It would take some time to get the coffee pots refilled. Other wise the place is very nice and staff is friendly.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location, clean accommodations, and friendly service from our team. Providing a comfortable and welcoming experience is always our goal. We also appreciate your comments regarding the coffee service. We understand how important a fresh cup of coffee is, especially in the morning, and we're sorry for the delays you experienced when the coffee stations needed to be refilled. Your feedback is valuable and helps us identify opportunities to improve the guest experience. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!
Don't hesitate to book here!
I can't say enough positive things about my stay. The staff, the cleanliness, the included breakfast. I felt so welcomed, yet so respected of my privacy. It was the best hotel experience I have had in a long time!
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your incredible review! We're truly honored by your kind words. It's wonderful to hear that our team's hospitality, the cleanliness of the hotel, and our complimentary breakfast all helped make your stay such a memorable one. Striking the right balance between making guests feel welcomed while respecting their privacy is exactly what we strive for, so it's especially rewarding to know we achieved that during your visit. We sincerely appreciate your feedback and look forward to welcoming you back for another exceptional stay soon!
Hyatt Globalist Experience
Excellent stay at the Hyatt Cherry Creek. Always great to receive the excellent customer service that they provide. Great job!
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your wonderful review and for your loyalty as a Hyatt Globalist! We're delighted to hear that you had an excellent stay at Hyatt Place Denver Cherry Creek and that our team provided the exceptional customer service you've come to expect. Your kind words mean a great deal to us, and we'll be sure to share them with our staff. We truly appreciate your support and look forward to welcoming you back for another outstanding stay soon!
Great Service
Our room was clean, spacious, and housekeeping did a great job every day. The front desk staff was kind and very helpful. Parking was convenient. Highly recommend.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your clean, spacious room and that our housekeeping team helped make your stay comfortable each day. It's also great to know our front desk staff provided helpful and friendly service and that you found parking convenient. We truly appreciate your recommendation and look forward to welcoming you back again soon!
Great Stay
Check in area very clean, friendly staff, room was very clean with comfortable beds, and breakfast was just right. (Exceptional contrary to some negative reviews.)
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found everything from our clean rooms and comfortable beds to our breakfast and friendly staff exceeded your expectations. We especially appreciate your kind comments about the cleanliness of the hotel and your recognition of our team. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!
Giver it a try
Very reasonable hotel and location is just outside Cherry Creek so know that. Seems central enough to get where you want easy
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your review! We're glad to hear you found our hotel to be a great value and appreciated our convenient location with easy access to Cherry Creek and other Denver attractions. We truly appreciate your feedback and hope to welcome you back for another enjoyable stay soon!
It’s just ok
It’s an okay hotel. You must pay for parking with little option for the time you are actually there. Breakfast runs out with little replenishment. Two very slow elevators make it a pain. Desk staff are often away from the desk, and housekeepers finally came by our room at 3pm but we were there so couldn’t take advantage. Overall the hotel shows signs of understaffing.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for sharing your feedback. We apologize for the challenges you experienced with parking, breakfast availability, elevator wait times, and limited staffing. Your comments have been shared with our management team as we continue working to improve our service and overall guest experience.
A Fine hotel , well located with gerat service and facilities.
Busy hotel, great location (walking distance to numerous stores and eateries). Good solid breakfasts, excellent rooms and very capable and friendly staff. Cherry CReek Mall is a short drive away. Views of Mountains are outstanding. My wife and I are making this our go-=to place in Denver! Of great importance is the staff who ar exceedingly responsive and friendly.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your fantastic review! We're thrilled to hear you enjoyed our convenient location, comfortable rooms, complimentary breakfast, and beautiful mountain views. Most of all, we're grateful for your kind words about our team. Providing friendly, responsive service is our top priority, and it's wonderful to know we helped make your stay memorable. We truly appreciate your loyalty and are honored that we've become your go-to place in Denver. We look forward to welcoming you and your wife back again soon!
Outstanding Service Every Time!
We’ve been staying at the Hyatt Place Denver/Cherry Creek on and off for the past year for work, and every stay has been a great experience. The staff is consistently friendly, welcoming, and professional, and they always go above and beyond to make us feel at home. The customer service has been exceptional every time, the rooms are clean and comfortable, and the overall atmosphere is always pleasant. It’s clear that the team truly cares about their guests and takes pride in providing excellent service. We highly recommend this hotel to anyone visiting the Cherry Creek area, whether for business or leisure. We look forward to staying here again!
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your wonderful review and for choosing to stay with us throughout the past year! We're delighted to hear that our team has consistently made each visit a great experience. Your kind words about our friendly staff, exceptional customer service, and comfortable accommodations mean so much to us. We truly appreciate your recommendation and are grateful for your continued trust and loyalty. We look forward to welcoming you back to Hyatt Place Denver/Cherry Creek on your next trip, whether for business or leisure!
One nighter in Denver
This was a mid-price hotel and was as expected. It was clean but a bit worn in places. Staff was helpful but front desk was understaffed. The bed was very comfortable and even being on a busy street, the room was quiet.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your review! We're glad to hear you found your room clean and comfortable, and that you enjoyed a quiet stay despite our busy location. We also appreciate your kind comments about our helpful team. We apologize for any delays caused by front desk staffing and appreciate your understanding. We hope to welcome you back again on your next visit!
terrible
I stayed at the hotel on the july 3rd and unfortunately, my room was sold to someone else. In the middle of the night, I was moved to a different hotel with nine minors, and I was also charged for the costs of that other hotel. I want a refund, as I spent over $500 on the hotel change—an expense you agreed to cover but haven't.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced. Having your reservation displaced and being relocated in the middle of the night, especially while traveling with nine minors, is completely unacceptable. We understand your concerns regarding the additional hotel charges and regret that this matter has not yet been resolved. Please contact the hotel directly and reference your stay details so our management team can investigate and assist with the reimbursement that was discussed. We appreciate your patience and the opportunity to make this right.
Good Choice
The hotel and the room were clean and well appointed. All of the staff were friendly and helpful. We were pleasantly pleased with the quality of the breakfast.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your kind review. We’re so glad to hear you enjoyed your stay and that our team made you feel welcome. It’s great to know the cleanliness, room quality, and breakfast exceeded your expectations. We truly appreciate your feedback and hope to welcome you back again soon.
Nice and convenient stay
Hyatt Place Cherry Creek had easy parking and we were welcomed as Explorists and received fresh water and had hotel fees waived. This hotel was very clean and had an outdoor seating area and a pet area. Also, there are multiple restaurants close by. Will stay again when we are in town to visit family.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your wonderful review! We’re so glad you enjoyed the easy parking, clean spaces, and nearby dining options. It’s great to hear our Explorist recognition made your stay extra special. We truly appreciate your kind words and look forward to welcoming you back on your next visit!
The Hyatt experience is a good experience.
Clean friendly quiet roomy, what more can you ask for. I always enjoy the extra space in the room and workstations where I can be productive. The lobby has space to work and comfortably commune.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your thoughtful feedback. We’re so glad you enjoyed the spacious, quiet accommodations and found the work areas both in your room and lobby comfortable and productive. We truly appreciate your kind words and look forward to welcoming you back again soon!
Just Awful
Just awful. The elevators stopped working on my final day. The appliances in my room were defective. The outlet in the bathroom was non-functional and the shower didn’t drain properly. Pick a different hotel in your budget. This is atypical of Hyatt.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your feedback Melissa. We’re very sorry to hear about the issues you experienced with the elevators and in-room amenities, as this is not the level of quality we strive to provide. Your concerns have been shared with our team so they can be addressed promptly, and we truly hope you’ll consider giving us another opportunity in the future.
An Expensive Lesson in Brand Loyalty
I chose Hyatt Place Denver primarily for its convenient location to the areas I planned to visit while in town. Unfortunately, the overall experience did not live up to the expectations I associate with the Hyatt brand. Upon arrival, the first thing you encounter is a large group of smokers gathered near the entrance, which creates an unwelcoming first impression. The lobby itself is attractively decorated, but the layout feels awkward. The bar area is directly beside the front desk, making check-in uncomfortable, as everyone sitting there seemed to watch guests while they waited. The adjacent restaurant was consistently empty during my stay, which added to the lack of atmosphere. Beyond the lobby, there were very few inviting common spaces. There were no patios, outdoor seating areas, or comfortable gathering spots, leaving the guest room as essentially the only place to relax. The room itself was acceptable, but housekeeping was inconsistent. I did not initially realize the room had even been serviced until my husband noticed fresh hand towels. Basic details such as making the bed or wiping down the counters appeared to be overlooked. Considering the room rates, added fees, multiple taxes, and nightly parking charges, I expected a much higher level of service and attention to detail. This stay made me reconsider choosing Hyatt over other hotel brands, as it no longer feels like the upper-tier experience it once represented.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for taking the time to share such detailed feedback. We’re glad our location worked well for your plans, but we’re truly sorry the rest of your experience did not meet expectations. Your comments regarding the entrance environment, lobby layout, housekeeping consistency, and overall value have been shared with our team for immediate review and improvement. We appreciate your honest insights and hope we’ll have the opportunity to provide you with a much more elevated stay in the future.
A Great Base For Denver Visit
A great experience in a convenient location at a reasonable price. Convenient access to downtown and DU. Only minutes to Denver Tech Center for half the price.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for the wonderful review! We’re so glad you enjoyed our convenient location near downtown, DU, and the Tech Center and at a great value. We truly appreciate your feedback and hope to welcome you back on your next trip to Denver
Good experience at Hyatt
The Hyatt experience was good for a great adventure around Denver. The breakfast was phenomenal, it exceeded my expectations.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your kind review! We’re so glad you enjoyed your Denver adventure and that our breakfast exceeded expectations as that’s one of our favorite compliments to hear. We hope to welcome you back for another great stay soon!
Economically Advantageous
Solid hotel for quick stay. The facility seems to be multi use for regional meetings of some kind. Late evening are a mixed crowed of non professional, retirees and traveling young adults. Good location and good value.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your review! We’re glad you found our location convenient and a great value for a quick stay. We appreciate your feedback regarding the atmosphere in the evenings and will keep it in mind as we continue to enhance the guest experience. We hope to have the opportunity to welcome you back again!
Great value in a location with lots of restaurants within walking distance.
The hotel is conveniently a short distance to downtown Denver. The area feels quite safe to walk from the hotel to restaurants and a 24-hour Walgreens even in the evening. The rooms were spacious, clean, and updated. All but one front desk personel was friendly. The hotel appeared to be a bit understaffed as there was no designated bartender at the bar during our stay.
Island Hospitality, Owner at Hyatt Place Denver / Cherry Creek, responded to this review
Thank you for your thoughtful review! We’re so glad you enjoyed our convenient location and felt comfortable exploring the area, even in the evening! It’s also great to know the spacious, clean, and updated rooms made for a pleasant stay. We truly appreciate your feedback regarding the service consistency and staffing levels. Please accept our apologies for the less-than-friendly interaction and the limited bar service during your visit. Your comments have been shared with our team as we continue working to improve both staffing and overall guest experience. We hope to have the opportunity to welcome you back for an even smoother stay next time!
Showing 20 reviews since April 26, 2026.