Hotel Policies

Family Plan Policy

Children ages 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs may incur extra charges.

ID Requirement Policy

For security purposes, valid Indian Government-approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, a passport, an Aadhaar card and/or a voter ID. A copy for record will be made at check-in. Foreigners are mandated to provide valid visa upon arrival before check-in.

Late Checkout Policy

Late checkouts from noon–6 p.m. will be charged 50% of one night’s room rate. After 6 p.m., guests will be charged one night’s room rate.

Parking Policy

Daily valet parking is available free of charge except from 11 p.m.–8 a.m. Parking is at the owner’s risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).

Babysitting/Child Care Policy

The hotel does not provide babysitting services for children. 

Easy Arrival Policy

Early arrivals before 9 a.m. will be charged one night’s room rate. Arrivals from 9 a.m.–2 p.m. will be charged at 50% of the room rate.

Facility Use Policy

Use of recreational facilities—such as the pool, gym and spa—is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 18 years of age and older. Guests 10 years old and under must be accompanied by an adult. Hotel is not liable to provide safety and security of any individual and it is considered that user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.

Security Policy

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s) and only after the presentation of valid photo identification. Hotel employs strict CCTV camera monitoring, and CCTV access is prohibited for guest viewing for any reasons.

Smoking and Hookah Policy

To ensure the comfort and well-being of all our guests, all rooms within the hotel are 100% non-smoking. Smoking is strictly prohibited in all guestrooms, suites, and indoor public areas. Designated outdoor smoking areas are available for guests who wish to smoke. Please note that the sale of tobacco products to individuals under the age of 18 is not permitted. In accordance with the Ministry of Health and Family Welfare notification dated 30 May 2008, smoking in public places—including hotels, restaurants, banquet halls, and similar facilities—has been prohibited by law effective 2 October 2008. Any violation of this policy, including smoking in guestrooms or non-designated areas, will incur a penalty of INR 20,000 per person, per occurrence.

Interconnecting Rooms Policy

Our hotel has six interconnecting rooms, subject to availability. Request should be placed at the time of reservation. Allocation of rooms adjacent to each other is subject to availability on the day of arrival.

Cancellation/Deposit Policy

All reservations are to be guaranteed with credit card or advance payment or through company deposit. The hotel is authorized to charge no-show retentions or charges per reservation in case of nonarrival by the guest. Reservation can be cancelled without charge 72 hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the hotel. Certain reservations are nonrefundable and not cancellable; in such cases, a guest’s credit card is charged at the time of booking/reservation. Entire stay amount, including taxes, will be charged in case of late cancellation or a no-show.

Payment Policy

At the time of check-in, the hotel will collect fee and taxes with approved credit card or alternative mode of payment provided for the entire reserved stay. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.

Credit Card Policy

Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of a no-show or a late cancellation.

Pet Policy

The hotel does not allow pets, including service animals.

Extra Bed/Extra Guest Policy

One older child or adult is charged 1,500 INR (plus taxes) per guest, per night, in an extra bed. The maximum number of extra beds/children’s cots permitted in a room is one (1). Extra guest does not include any supplement/inclusions of the rate to the third person.

Visitor Policy

Natural Landscaping Disclaimer

Our hotel is located in dense green landscaped land amid the corporate financial district. The hotel has vast open area. Due to its natural landscape, guests may face concerns with flora and fauna from time to time. Guests are advised to be aware of such aspects and take necessary precautions. In case of emergency, please contact hotel staff immediately.

Guestroom Usage

Storing articles of a combustible or hazardous nature in a guest room is strictly prohibited. Usage of banned products or consumption of narcotic products/drugs is strictly prohibited. Use of speakers for loud music is prohibited in the room. It is understood that guest room usage by guest is not for any activity not permitted under Indian laws. We do not allow poker chips/cards (gambling), hookah, firearms/weapons or flammable items inside the hotel.

Luggage Storage

For the convenience of guests, each room is equipped with luggage racks that can hold up to two large suitcases, making it easy to access and organise belongings during their stay.

Usage of Camera/Photography/Videography Equipment

Hotel does not allow the usage of professional cameras or drones. Photography is prohibited unless written permission is granted. Photography or commercial usage of photographs/videography within the hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.

Guest Conduct

Our hotel reserves the right of admission and entry of persons entering the hotel’s facilities. In the unfortunate event that guest behavior becomes unacceptable and causes embarrassment or discomfort to others, management reserves the right to have the individual or individuals removed from the hotel premises.

Dispute Resolution and Jurisdiction

If any dispute or differences of opinion arise among guests in relation to or in connection with Hyatt Place Gurgaon Udyog Vihar, they will undertake negotiation in good faith with a view to resolve the matter. The parties shall endeavor to settle all disputes and differences relating to and/or arising amicably. If parties fail to resolve any dispute amicably, the same shall be referred to arbitration in accordance with the arbitration and reconciliation act of 1996 with all modification and reenactment thereto as is prevalent in India. Each party shall be entitled to nominate an arbitrator and two arbitrators so nominated shall jointly nominate the third presiding arbitrator. The arbitrators shall give a reasoned award. The proper law for the purpose of arbitration shall be Indian laws. Based out of Haryana. If any dispute or difference shall at any time arise between the guests and the hotel relating to services and facilities offered by the hotel (whether during the stay/usage or upon or after its usage) and no amicable resolution or settlement is reached within 30 days, such disputes and/or differences shall be subject to the exclusive jurisdiction of the courts of Gurgaon. Subject to and governed by the laws of India.

Contact Information Disclaimer

The hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMS text messages to the guest’s provided contact number, in addition to email correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at privacy.hyatt.com. If you have any questions or comments about the hotel standard policies, please contact hyatthotels@hyatt.com. Please note that you have a right to access, rectify and object for legitimate reasons to the processing of your date in accordance with the Global Privacy Policy for Guests. As used in this statement, the terms “we,” our,” “Hyatt” and “Hyatt Hotels & Resorts” encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.

Sustainability Policies

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.

Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.

Bottled Water

To reduce the use of single-use plastics, our hotel no longer provides bottled water. Instead, you may easily fill your drinking vessel with drinking water available throughout the hotel.