FAQs

Our team members are fluent in several languages, including English, Bangla, and Hindi.

Yes, adapters are available at the Front Desk. Simply let us know your device requirements. We use a 220V, electrical system, with Multifunctional plugs commonly available. Please check your device compatibility and bring a voltage converter if required.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Unfortunately, pets are not allowed.

Wake-up call services are available. Simply contact the Front Desk and let us know your preferred wake-up time, and our team will be happy to assist.

We do not offer a dedicated concierge service; however, our Front Desk team is always available to assist with local recommendations and guest requests.

We provide laundry and dry-cleaning services for our guests. Laundry items can be collected from your room and returned after processing. Please contact the Front Desk for pricing, operating hours, and turnaround times.

We do not currently offer babysitting or childcare services. Please contact the Front Desk if you need assistance with local family-friendly recommendations.

Vegan and gluten-free menu options are available. Please inform us of your dietary requirements in advance or speak with our restaurant team, and we will do our best to accommodate your preferences.

Our dining venues offer a variety of options to accommodate different cultural, religious, and dietary preferences. Please inform us of any specific requirements in advance, and our culinary team will do its best to provide suitable meal options.

Yes, outside food delivery is permitted and may be enjoyed in your guestroom. Please contact the Front Desk for any assistance.

Room service is available. Please contact the Front Desk or Guest Services for the menu and current operating hours.

Complimentary baby cribs are available upon request, subject to availability.
However, extra beds are not available in the rooms. We recommend requesting a crib in advance to ensure availability during your stay.

We do not provide rollaway beds or sofa beds.

All guest rooms at Hyatt Place Dhaka Uttara are smoke-free. Smoking is not permitted inside guest rooms or indoor public areas. Designated outdoor smoking areas are available for guests who wish to smoke.

You may request a room with a specific view; however, all such requests are subject to availability at the time of check-in. We recommend noting your preference when making your reservation, and our team will do our best to accommodate your request.

Guestrooms with bathtubs are not available. All rooms are equipped with modern walk-in showers and thoughtfully designed amenities to ensure a comfortable stay.

You may request a quiet room away from elevators, service areas, or other high-traffic locations. While room preferences cannot be guaranteed, we will do our best to accommodate your request, subject to availability at the time of check-in.

We have an outdoor infinity swimming pool located on the R Floor. Guests can relax and enjoy stunning panoramic views of Hazrat Shahjalal International Airport, making it a unique spot to unwind during their stay.

We have a fully equipped fitness center available exclusively for hotel guests. The facility features a range of modern cardio and strength-training equipment to help you maintain your fitness routine during your stay.

Business center is not available at the hotel. Please contact the Front Desk if you require assistance with business-related services.

Spa services are available. Please contact the Front Desk or Guest Services to book an appointment and learn more about the available treatments.

The hotel offers a variety of meeting and event spaces suitable for business meetings, conferences, training sessions, social gatherings, and special events. Our venues can accommodate different group sizes and can be arranged in various seating layouts to meet your requirements.

The hotel is conveniently located approximately 1.6 kilometer (about 10 minutes) from Hazrat Shahjalal International Airport (DAC), depending on traffic conditions.

We offer airport shuttle services for the convenience of our guests. Airport transfers can be arranged upon request. Please contact the hotel in advance or speak with our Front Desk team for reservations, scheduling, and pricing details.

The nearest railway station is Airport Railway Station, located approximately 1.5 km from the hotel, about a 5-minute drive depending on traffic conditions. The nearest major bus stops are also within a short distance of the hotel, offering convenient access to local transportation options.

Several public transportation options are conveniently available near the hotel, including local buses, ride-sharing services, taxis, and the Airport Railway Station. These options provide easy access to key business districts, shopping areas, and popular attractions throughout Dhaka.

The best ways to reach downtown Dhaka from the hotel are by taxi, ride-sharing services (such as Uber and Pathao), or private car. Travel time typically ranges from 30 to 60 minutes, depending on traffic conditions and your destination within the city.

We can arrange car rental services for our guests. Whether you need transportation for business meetings, city tours, or personal travel, our team will be happy to assist with the arrangements. Please contact the Front Desk for availability, vehicle options, and pricing details.

We provide directions and information on local attractions. Our Front Desk team will be happy to assist with maps, transportation guidance, and recommendations to help you explore the city and nearby points of interest.

Hyatt Place Dhaka Uttara is conveniently located near many of Dhaka’s key business, shopping, and leisure destinations. Popular attractions, commercial hubs, and shopping centers such as Uttara, International Convention City Bashundhara (ICCB), Jamuna Future Park, and the Embassy District are easily accessible from the hotel. Travel times may vary depending on traffic conditions.

There are several shopping centers and restaurants conveniently located near the hotel. Guests can enjoy easy access to popular shopping destinations, local markets, cafés, and a variety of dining options offering both local and international cuisine. Our Front Desk team will be happy to provide recommendations based on your preferences.

Complimentary on-site parking is available for hotel guests. Parking is provided free of charge, subject to availability.

Valet parking services are available, subject to availability. Please contact the Front Desk upon arrival, and our team will be happy to assist you.

We do not currently have an electric vehicle (EV) charging station on-site.

Connecting rooms are available for families and groups, subject to availability. We recommend requesting connecting rooms at the time of booking to help us accommodate your preference.

Our restaurants offer a variety of dining options suitable for children. Please contact the hotel directly for details on child-friendly menu selections and dining arrangements.

Our hotel offers venues for weddings, social gatherings, and special events. Our events team will be pleased to assist you with venue options, catering arrangements, and customized event packages. Please contact us for more information and availability.

We offer comprehensive event planning services, including full event coordination, logistics management, and venue layout setup. Our dedicated events team will work closely with you to ensure every detail is carefully planned and executed for a seamless and successful event.

Audiovisual equipment is available for meetings and events. Available options include projectors, screens, microphones, sound systems, and other presentation equipment, subject to availability. Please contact our events team for specific requirements and rental arrangements.

We provide catering services for meetings, conferences, weddings, and special events. Our catering team offers a variety of menu options and can customize food and beverage packages to suit your event requirements. Please contact our events team for more information and personalized arrangements.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please contact prior.

These devices are not available on-site.

Yes, designated accessible parking spaces are located in the basement and elevator access points.

Unfortunately, we are unable to accommodate any animal - even certified service animals, due to building restrictions.

To check in, please present a valid photo ID.

Guests must be at least 18 years. Minors must be accompanied by an adult.

Complimentary luggage storage is available before check-in and after check-out. Please contact the Front Desk for assistance.

Late arrivals are welcome. Please notify the hotel in advance if you plan to arrive after midnight.

Early check-in requests are subject to availability on the day of arrival. Please contact the hotel in advance, and we will do our best to accommodate your request.

Late check-out is subject to availability and may incur an additional charge. Please contact the Front Desk to request a late check-out, and we will do our best to accommodate your request.

Express check-out is not currently available. Please visit the Front Desk for check-out assistance.

The hotel is a non-smoking property. Guests may smoke only in designated outdoor smoking areas.

If you lose or leave an item at the hotel, please contact the Front Desk as soon as possible. Our team will assist you in checking the lost and found records.

No formal dress code applies; however, smart casual attire is recommended in public areas and dining venues.