Hotel Policies
Early Arrival Policy
Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 3 PM will be charged at 50% of the room rate.
Late Checkout Policy
Late checkouts between 12 noon and before 6 PM will be charged 50% of one night’s room rate. After 6 PM, guests will be charged one night’s room rate.
Family Plan Policy
Children aged 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs may incur extra charges.
ID Requirement
For security purposes, valid Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, citizenship certificate and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.
Facility Use Policy
Use of recreational facilities, such as the pool and gym, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 16 years of age and above. Guests under 16 years of age must be accompanied by an adult guardian. Hotel is not liable to provide safety and security of any individual and it is considered that user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.
Security Policy
For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.
Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.
Smoking Policy
All rooms and public areas within the hotel are non-smoking/ vaping. Smoking is permitted only in designated outdoor smoking areas. Sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking and vaping in a non-smoking room is not permitted; a penalty of USD 200 will be applied.
Interconnecting Room
Hotel has interconnecting rooms, subject to availability and request should be placed at the time of reservation. Allocation of interconnecting rooms or adjacent rooms is subject to availability on the day of arrival.
Cancelation and Deposit Policy
All reservations are to be guaranteed with Credit Card or advance payment or through company deposit, the hotel is authorized to charge no show retentions or charges per reservation in case of non-arrival of guest. Reservation can be cancelled without any charge 24 Hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancelable, in all such case Credit Card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or No show.
Payment Policy
At the time of Check in, Hotel will collect Room and taxes with approved Credit Card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.
Credit Card Policy
Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of no show or late cancellation.
Pet Policy
Pets are not allowed at the property.
Extra Bed or Extra Person Policy
One older child or adult is charged USD 15+taxes per person per night in an extra bed. Extra beds can only be accommodated in Specialty King Bed Rooms and Suites. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person charges does not include any inclusions.
Outside food and Beverage Policy
Hotel does not allow outside food and beverages to be brought in the hotel, unless approved separately through written permission. Outside food and beverage, consumption by resident guests is considered on their risk and hotel will not be liable for any damage / inconvenience.
Visitor Policy
Hotel does not allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms. Guests’ meetings and entertainments are permitted in public areas or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.
Guest Room Usage
Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumption of narcotic products/drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under the Bangladesh Laws.
We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons or flammable items inside the hotel.
The guest agrees that he/she shall not engage in, or willfully or negligently allow to occur in any illegal act, such as gambling etc.
Usage of Camera and Photography/videography equipment
Hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.
Guest Conduct
Hyatt Place Dhaka Uttara reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotel premises.
Contact Information Disclaimer
Please note that hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at privacy.hyatt.com. If you have any questions or comments about the hotel standard policies, please contact xxxxxx@hyatt.com for interaction with only authorized representative from Hyatt Place Dhaka Uttara. Please note that you have a right to access, to rectify and to object for legitimate reasons to the processing of your data in accordance with the Global Privacy Policy for Guests. As used in this statement, the terms "we", "our", "Hyatt" and "Hyatt Hotels & Resorts" encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.
Sustainability Policies
A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.
Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.
Disposable Guest Amenities
As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.