FAQs

Our hotel combines modern comfort with convenience, located just minutes from Charlotte Douglas International Airport and Uptown Charlotte. Guests enjoy spacious rooms, free breakfast, a 24/7 fitness center, and a complimentary airport shuttle, making us ideal for both business and leisure travelers. Hyatt Place Charlotte Airport/Lake Pointe is also recognized for its consistently high cleanliness scores and exemplary guest service from our dedicated staff, ensuring every stay is comfortable and welcoming.

Hyatt Place Charlotte Airport/Lake Pointe is perfect for business travelers, families, and guests in transit. With our flexible spaces, 24-hour amenities, and pet-friendly rooms, we cater to a wide range of travelers seeking comfort and convenience.

Check-in begins at 3:00 p.m. and check-out is at 12:00 p.m. Early check-in and late check-out may be available upon request, based on availability.

Yes. Guests are welcome to store luggage at the front desk before check-in or after check-out at no additional charge.

Yes. Guests may send packages to the hotel prior to arrival. Please ensure that your name and check-in date are clearly marked on the shipment label.

We offer spacious guest rooms featuring our signature Hyatt Grand Bed™, Cozy Corner with sofa-sleeper, and separate work and sleep areas. Options include standard rooms and rooms with lake views.

Yes. All rooms feature a dedicated workspace, ample outlets, and complimentary high-speed Wi-Fi.

Yes. Daily housekeeping service is available and can be customized upon request.

Yes. All guest rooms include a mini fridge for your convenience.

Cribs are available upon request at no additional charge. Rollaway beds are not available due to room layout.

Charlotte Douglas International Airport (CLT) is less than 10 minutes away.

Yes. We offer a complimentary airport shuttle running daily from 4:30 a.m. to midnight. Please contact the front desk for pickup and drop-off arrangements.

Yes. Self-parking is available for $10.00 per day.

Yes. Enjoy our seasonal outdoor pool, open during the warmer months.

Yes. Our 24-hour fitness center features state-of-the-art Life Fitness cardio equipment, a Peloton bike, yoga mats, and free weights.

Yes. We offer one versatile meeting room totaling 1,736 square feet—perfect for small meetings, events, or gatherings.

Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

Yes. Guest rooms feature HDTVs with streaming capabilities so you can enjoy your favorite shows during your stay.

Yes. Connecting rooms are available upon request, based on availability.

Families can enjoy our spacious rooms with sofa-sleepers, free breakfast, and seasonal outdoor pool. Cribs and high chairs are available upon request.

Yes. Our hotel welcomes group reservations and can assist with meeting and event planning through our onsite sales team.

Yes. We welcome dogs at Hyatt Place Charlotte Airport/Lake Pointe. For stays of 1–6 nights: $100 nonrefundable pet fee plus tax. For stays of 7–30 nights: $100 nonrefundable pet fee plus tax, plus an additional $100 cleaning fee. For stays longer than 30 nights, please contact the hotel directly. We ask that your pet not exceed 50 pounds, or 75 pounds combined for two dogs.

Accessible rooms feature roll-in showers, lowered countertops, grab bars, and other ADA-compliant features. Public areas including entrances, elevators, parking, and the breakfast area are all accessible.

Yes. Service animals are always welcome at no charge.

Policies vary by rate and date of booking. Most reservations can be canceled up to 48 hours before arrival without penalty. Please review your booking confirmation for specific details.

Yes. Members can earn and redeem points for stays, enjoy exclusive rates, and access additional benefits when booking directly through Hyatt.

Yes. Corporate, group, and long-term stay rates may be available. Please contact the sales department for more information.