Reviews

Everything was lovely except the lack of hot water in the shower and very fussy environmental controls in the room. Otherwise I was very happy with my stay.

This stay was a negative experience. Bad plumbing- gnats flying in food area - customer service not great. Came in the room toilet needed plunging - they said the do not have staff and gave us the plunger to plunge ourselves. The Sink was leaking and there were lots of gnats flying in the food area.

1) No microwave in the room 2) Breakfast has very little to no options for cereal, yogurt or sides: only options are waffles (which are ok) and terrible running carton eggs 3) Non-guest was allowed to hang out at the hotel and he pestered our staff in the lobby, outside, everywhere in the hotel for cigarettes after repeatedly

This hotel is badly in need of an update. The carpeting in the room was very dirty and everything was old. Sofa was stained too. I would not stay here again.

We used to come up to this location every year, but the last couple of times its gone down hill so this will probably be the last time. Parking was horrible, and there is no consideration for hotel guests, rather than having event guests use the adjacent lots, everyone crams into the smaller lot around the hotel. I nearly also had an altercation with an entitled event guest that felt that standing in the main driveway, blocking traffic in both directions to have a conversation was more important that walking 10 more feet to be inside to allow traffic to move again. Large events should warrant some kind of security, but there was none. The pool was also closed which was not communicated when we booked the stay, the coffee maker was leaking, rocked and was missing parts, causing water to leak everywhere. The TV remote also didnt work, but it was replaced with new one fairly quickly.

Amazing hotel. Great location. Staff is friendly. Close to shopping and dining. Just know there are no microwaves in the rooms. Pool is closed and gym is below basic.

I made my reservation for this property solely based on the amenities listed on the Hyatt app. There was no notification stating that the pool was down due to maintenance. When I arrived at the property, the front desk worker said that the pool has actually been down for quite a while. 2 out of 3 ice machines broken, I had to search the 5th floor, the lobby, and finally on the 3rd floor I was able to get ice. Breakfast was stated to start around 6:30am, however the real food wasn’t served until 6:45 on a Monday morning when people have to get to work. Properly was also short staffed, which create lines before you can speak to the very young front desk worker. I have been an avid Hyatt supporter since 2018 and a discoverist member for the last 2 years, and I’ve never had a problem with any property other than this one. I will never return.

We enjoy Hyatt and are loyalty members. Rooms are always clean and comfortable. Like the additional sitting in the room and free breakfast.

The experience I had at this place was bad because the sofa bed was terrible and could have badly hurt anyone's back. It felt like tucked into a cave. The center of the bed was too loose and acted like a trampoline.

The staff are professional and courteous. The bathrooms are dated and my toilet backed up but staff took care of it quickly. The room was very clean as was the rest of the hotel. Breakfast was hot and as expected. Parking is free, which is nice. It is located near a variety of restaurants. There is something for everyone. IKEA and Costco are nearby which was great because I was on a road trip. I was able to eat lunch at Costco one day of my trip and I gassed up before I hit the road. Everywhere in the hotel was clean. Water pressure in the shower was good. The ac/heat unit is older but not too noisy. Once I got my room to the proper temperature, I just turned it off and I was good for the night. There are refrigerators in the rooms but no microwave which is kind of a bummer. There is a community microwave in the Breakfast overflow room. Parking is free and they don't have a "destination charge" or whatever it's called like hotels near the Loop. I would definitely recommend. 9/10.

Very good hotel as expected from Hyatt Place. Very clean and location was peaceful. The breakfast was not as good as other Hyatt place.

Not worth it, there's plenty of better places within Schaumburg. People shouldn't work in certain areas of an establishment if they're not open to all walks of line. Management is deceptive and condescending. Overall poor experience. 1st and last time at this specific establishment.

The reception staff at this hotel makes you feel unwelcome. Room was large and everything clean and worked. No housekeeping service on day 2 and when I inquired reception lady was kind of rude and inquired if "I had requested it in advance?" No one mentioned at check in that daily housekeeping is on request only. Listened to reception at check in tell the guest in from of me the little cafe is open from 3pm-7pm. At 3:30 I order a pizza and she tells me the cafe is closed and won't be opening all day. The bar is open until 11pm, but the reception staff doubles as bartender which I have see at other Hyatt Places which is fine, but the girl behind the desk wasn't old enough to serve alcohol. So yes, bar is open late as long as you don't want alcoholic beverages once she starts her shift. Breakfast was ok, but dis not change during multiple mornings as other Hyatt Place's do. Overall experience was that it felt like I was an inconvenience to the reception staff if I asked for anything other than just my room key.

I use to love this hotel. This was my husband and I favorite staycation location. It's very walkable and the cleanliness is on point. However, the breakfast situation is ridiculous! 🙄 They close down whenever they want to. It's posted Monday-Friday from 6:30a-9:30a. We came down at 8:45am. They hid in the back while we thought they were preparing additional food. A lady came out and saw us and ran back in the back. We waited for approximately 7 minutes thinking they were preparing additional foods. As soon as we walked away, they grabbed all the pans, etc. and closed at 8:55am. A family of 8 came down for breakfast at 9:15am and was very upset to find out that the breakfast area was closed. The next day (Saturday), breakfast was supposed to be open from 7-10am. We arrive at 8:45am to once again find 1 piece of french toast cut in half. I'm over it!! If you don't want to offer breakfast don't offer it! The breakfast sucks anyway! It's the same breakfast everyday, no variety ...frozen French toast, greasy sausages and eggs!! The swimming pool has been saying closed for maintenance for years! I am a Discoverist member and I am seriously considering going to another hotel brand. The staff is very friendly however but the breakfast went from bad to worse and stop the lies about the swimming pool. Just say its permanently closed! Next time I have a staycation in Schaumburg, I'm looking for another hotel with a breakfast staff that doesn't hide from the hotel guest. Completely ridiculous!!

Not great on cleanliness. Prepare to wait for someone who happens by the desk for help even at check in. I generally like a Marriott but this one was not at all what I’ve come to admire about this chain.

Location was ideal for proximity to shopping and the convention center. The breakfast was disappointing as many items were not replenished and/or not available. Rooms were clean and spacious but the toilet in our room was not working well from the start. It was difficult at times to find someone at the front desk (and the phone in room would not connect to front desk). Tried 2 different ice machines, which did not work.

We arrived and stood at the checkin in counter for a five minutes before helped. An employee working the bar had to yell for the employee working the front desk to come help myself and another lady that was before me to check in. She was in a room just talking to another lady and didn’t even realize how long we were standing there. The pool was closed for “maintenance” but the water was filled to the top and you could smell the chlorine from outside. Rumor is that this hotel closes their pool for “maintenance” every time the Gold Rush cheer competition is going on. When I booked back in October of 2025, there was nothing on the website saying the pool was closed for “maintenance.” If you’re going to close your pool for “maintenance” you should contact people and let them know because I would’ve changed to a different hotel that has a “working” pool. But instead, I had to deal with three extremely upset kids because that was of course what they were looking forward to. We didn’t get a sorry for the inconvenience, here’s some money off, here’s this or that, it was “It’s closed and deal with it.” Breakfast was ok. I had to help set it up Sunday morning because for some reason they weren’t ready. It was a decent breakfast but I don’t understand why you start breakfast at 7am on Sunday when people are up super early checking out. WiFi wasn’t the greatest and we could barely get things to load on our phones. Overall, the rooms were nice. Bathrooms are small. And oh yeah, NO POOL.

Great Customer Service. Hotel Manager showed great care and concern for a mix-up of our reservations. She handled great!!!! Housekeeping and Event staff was very helpful and responded immediately to any concerns or request that we may have had.

I stayed at this hotel last weekend and experienced a serious billing issue. They charged both my debit card and my credit card for the same stay. When I called to resolve it, the staff said they only have my debit card on file and that a manager would call me, but I have not received a resolution. This has been very frustrating and inconvenient. Based on my experience, I cannot recommend staying here until their billing practices are corrected

The location of the hotel is great. You are surrounded by everything. Food Entertainment and shopping. Front Desk at all times were friendly. The pressure in toilet was low. This caused an overflow in the bathroom more than once.