FAQs
General FAQ
Check-in begins at 3:00 PM so rooms can be prepared for arriving guests.
Check-out is at 12:00 PM so housekeeping can prepare rooms for new guests.
Complimentary high-speed Wi-Fi is available throughout the hotel.
Hotel Experience & General Information
A complimentary breakfast is served daily for guests at the Breakfast Bar.
A 24-hour front desk offers express check-in and check-out.
Hyatt is committed to providing a smoke-free environment. Smoking and vaping are not permitted in the public areas of the hotel or in guest rooms. If smoke of any kind is detected, a minimum fee of $250 will be added to your bill.
Rooms & Amenities
Rooms offer King or Double beds with a sofa bed and a separate sitting area.
Amenities include a flat-screen TV, mini-fridge, coffee maker, work desk, and bath toiletries.
Yes. Free Wi-Fi is provided in all guest rooms.
Parking, Travel & Transportation
Complimentary self-parking is offered on site.
Nashville International Airport is about a 20-minute drive from the hotel.
The hotel is near CoolSprings Galleria and many local restaurants.
Hotel Facilities
A seasonal outdoor pool is available for guest use from Memorial Day weekend to Labor Day.
A 24-hour fitness center provides cardio and strength equipment.
The Placery offers lunch and dinner, and a coffee bar serves beverages throughout the day.
WiFi & Digital
Remote printing may be available through the hotel’s business services; please inquire at the front desk.
Digital check-in may be available through the Hyatt app.
Families & Groups
Cribs and extra beds are available upon request.
Yes, meeting and event spaces are available as well as group room blocks of 10 or more rooms. Please submit an inquiry through the Meetings & Events page of our website.
Pets
Pets are welcome. Fees and size restrictions may apply. Please visit our policy page or contact the hotel for details.
Accessibility
Accessible rooms and hotel features are available. Please visit our rooms page or contact the hotel to confirm specific needs.
Booking & Policies
Cancellation policies vary by rate. Review your reservation or contact the hotel.
Major credit cards are accepted. Contact the hotel for the full list of payment options.