FAQs

Just minutes from historic downtown Mystic and the scenic riverfront, our guests enjoy easy walking access to Olde Mistick Village, Mystic Aquarium, and local dining. Our pet-friendly hotel features large rooms, a seasonal, heated outdoor pool, and modern amenities designed for comfort & convenience.

Families, couples, business and solo travel with our large rooms, complimentary cribs, walkable to nearby Mystic attractions and dining; high-speed Wi-Fi, workspaces, and proximity to major employers like Pfizer and Electric Boat. All travelers appreciate the safety, convenience of our location.

Standard check-in is at 4:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for an additional fee, based on availability. Contact the front desk to confirm.

The Hyatt Place Mystic does not have a destination fee.

Yes. Connect with the front desk to store your luggage before or after you check out.

Yes, we accept packages and deliveries for registered guests. Please contact the hotel in advance and provide your full name, arrival date, and confirmation details.

Providence- TF Green Airport is closes to our Mystic hotel.

No, we do not currently have shuttle or transfer services.

Yes, Hyatt Place Mystic is walkable to Olde Mistick Village and multiple local restaurants and attractions. 

While Hyatt Place Mystic does not provide on-site car rentals, our front desk team can assist with local rental agencies and transportation options to explore Mystic and nearby attractions.

No, We do not offer valet parking but we do have self parking available.

We do not have EV chargers at our hotel.

The Placery offers a 24-hour food menu to choose from. You can walk right up to the bar and place your order.

Our heated outdoor pool is open seasonally, typically from Memorial Day through Labor Day. Please check with the front desk for exact dates.

Hyatt Place Mystic does not offer scenic views, but guests can request preferred locations such as front or back of the building, high or low floors, and rooms near or away from elevators, ice machines, or the pool for added convenience.

Yes, Mystic offers scenic walking and running trails nearby, perfect for guests who enjoy outdoor activities. Contact our front desk for maps and recommendations.

Yes, Hyatt Place Mystic provides business services including printing, scanning, and faxing at our 24-hour business center, ideal for business travelers.

We do not offer a kids’ club or supervised activities, but families love our spacious rooms and proximity to Mystic Aquarium and Olde Mistick Village for family-friendly fun.

Yes, The Placery offers kid-friendly dining options, perfect for families traveling with children.

High chairs are available in our dining area to ensure a comfortable experience for families with young children.

We do not provide laundry services or self-service facilities on-site, but our team can recommend nearby options for your convenience

Our team is happy to recommend local tours, seasonal events, and activities to enhance your Mystic experience.

Yes, Hyatt Place Mystic features outdoor spaces perfect for relaxing after a day of exploring Mystic’s attractions.

All rooms are equipped with Chromecast-enabled TVs, allowing guests to stream content directly from their devices for a personalized entertainment experience.

Yes, we provide complimentary toiletries and essential items upon request at the front desk to ensure your comfort.

Yes, our guest services team is available to assist with recommendations, reservations, and local insights to make your stay memorable.

Yes, we welcome dogs only, with a maximum of two per room and a combined weight of 75 lbs. A non-refundable fee applies based on length of stay. Our property includes a designated dog-walking area with waste stations.

Yes, Hyatt Place Mystic offers connecting rooms or family suites. These rooms are available based on availability. Please contact the hotel for booking or more details.

Complimentary cribs or infant beds (Pack & Plays) are available upon request. Please request them at the time of booking or contact the front desk before arrival. We also have high chairs, kids menus, games.

Yes. Discount room blocks are available for large groups, weddings or events you’re hoping to host in Mystic, CT. Our meeting room max capacity is 50. Please contact our sales department for details.

Hyatt Place Mystic offers a flexible cancellation policy—typically 48 hours prior to arrival. Policies may vary by rate type, so please review your booking details or contact us directly.

Yes, our hotel’s loyalty program is through World of Hyatt. Enjoy free nights, member rates, room upgrades and more with World of Hyatt. It’s fast and easy to join.

Yes, we are happy to accommodate special rates for corporate travelers, groups or extended stays at our Mystic, CT hotel.

Yes, Every guest room at Hyatt Place Mystic includes a dedicated work desk, multiple power outlets, and complimentary high-speed Wi-Fi—perfect for business travelers or remote work.

Yes, hypoallergenic pillows are available .

Housekeeping is provided daily at our property. If you wish to customize your stay, please reach out to our front desk to make arrangements.

Absolutely. All rooms feature a mini fridge for your convenience, along with a coffee maker and Google Chromecast-enabled TV for streaming.

We do not offer room service at Hyatt Place Mystic, however, we do have a 24-hour menu available at The Placery in our lobby.

No, we do not have rollaway beds, however, all our rooms are equipped with pull-out couches for extra sleeping space.

High-Speed Wi-Fi is available throughout our property at no cost.

Yes! All rooms are equipped with Chromecast-enabled TVs, allowing guests to stream content directly from their devices for a personalized entertainment experience.

Hyatt Place Mystic proudly offers mobile check-in and digital key for our guests through the Hyatt app.

We are committed to providing equal access and opportunity for individuals with disabilities. Our property features accessible parking, elevator, ADA accessible common spaces and 4 ADA compliant King-bedded guest rooms (2 with roll-in showers, 2 with tubs).

We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to our Pet Policy. For more information, please contact the hotel on documentation required.