Hotel Policies

The safety and security of our guests and associates is of utmost importance to Hyatt.

This policy is designed for the protection of our guests/associates and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests may legally possess firearms for a variety of legitimate purposes.

This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

The Open Carry of Firearms on Hyatt private property is prohibited, regardless of State or local authorities.

Hotel premises are private property. Guests of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any Hotel Guest who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state, and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that:

• All handguns, firearms and ammunition must be transported into and out of hotel property secured in a locked, hard-sided firearm container provided by the guest
  
• The firearm is securely safeguarded at all times in a guest room or personal vehicle (except when transporting the firearm into or out of the hotel)
  
• Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.
  

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.

We’re happy to welcome your furry companions at our pet-friendly Hyatt Place Austin/Round Rock

Fees

• For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).
• For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).
• For stays exceeding 30 nights, please contact the hotel.

Restrictions Breakdown

• Housekeeping will inspect room upon guest departure to ensure room will not incur additional fees for pet damage.
• Pets are not allowed in the food and beverage outlets, unless it is a guide pet.
• Guest is responsible for placing "Pet in Room" door tag on outside of doorknob to alert hotel staff when pet is in room.
• Guest must be present in the room and pet must be caged when requesting housekeeping or maintenance services, room will be cleaned if the animal is not in the room.
• Guest is responsible for any noise disruptions pet may cause during stay.
• Guest is responsible for any liability by staff or invitee of the hotel as a result of pet.
• All rooms with pets are required to be serviced by our housekeeping staff every fourth day.

 

We are a 21-and-up hotel, and we require a valid ID and credit or debit card for check-in. A $50 per night incidental hold is applied upon check-in.