Hyatt House Tokyo Shibuya
Yes, we can accept luggage and packages up to one week before your arrival.
Please include the name on your reservation and your check-in date on the shipping label.
Large items or a large number of packages may not be accepted due to storage limitations. If you plan to send such items, please contact the Front Desk in advance.
Yes. Luggage forwarding is available through a third-party TAKKYUBIN service.
Cut-off times and delivery lead times vary depending on the service conditions, so please contact our Front Desk in advance for details.
Due to the unique concept of Hyatt House, the complimentary room upgrade benefit for World of Hyatt elite members is not available at Hyatt House Tokyo Shibuya. For other benefits, please refer to the latest World of Hyatt program terms.
In addition to the room rate, consumption tax, accommodation tax, service charges, and other fees may apply. Deposit requirements vary depending on the rate plan and payment terms. Please review the rate details and booking conditions before confirming your reservation. If you have any questions, please contact the hotel or your booking provider.
Spa services are not offered at the hotel.
Yes, guests are welcome to enjoy our fitness center located on the 15th Floor. Our on-site fitness center is open daily. For the latest details on opening hours, seasonal availability, and available equipment, please visit our official website.
Yes, guests are welcome to enjoy our indoor pool located on the Lobby Floor. For the latest details on opening hours, seasonal availability, and available equipment, please visit our official website.
We do not have a business center. Printing services are available for an additional charge. Please contact the Front Desk for assistance.
Yes. All guestrooms are equipped with a kitchen, including cookware, tableware, and cutlery.
Yes. All guestrooms are equipped with a washer-dryer for your convenience.
Yes. Complimentary laundry detergent is provided in every guestroom for use with the in-room washer-dryer.
Yes. All guestrooms are equipped with a bathtub.
Baby cots are available upon request. However, availability is limited, and we may not be able to fulfill every request. If you require a baby cot, please make your request as early as possible, such as when making your reservation.
The availability of a sofa bed varies depending on the room type. Please check the room details before making your reservation.
Please note that extra beds are not available.
Views vary depending on the room type and availability. While we cannot guarantee a specific view, please let us know your preference when making your reservation.
Yes. All guestrooms are equipped with a kitchen, washer-dryer, and bathtub, making them convenient for families and longer stays, including business trips. Room size, bed configuration, and occupancy limits vary by room type, so please review the room details before booking.
Yes, these items are available in your guestroom. Children’s pajamas are also available upon request. Please contact the Front Desk at check-in if you would like to request them.
We do not have a dedicated concierge, but our Front Desk team is always happy to assist you.
Yes, outside food delivery is welcome. However, delivery personnel are not permitted to enter the guestroom floors. Please collect your order at the lobby or entrance area.
We do not offer room service. The on-site tenant restaurant, MOSS CROSS TOKYO, offers takeout menu options.
Yes, all our guestrooms are non-smoking. A designated smoking room is available on the lobby floor for guests who wish to smoke.
Spa services are not offered at our hotel.
Breakfast is not included in the room rate and is available at an additional charge. It is served at the on-site tenant restaurant, MOSS CROSS TOKYO. For details about the breakfast offerings and the latest opening hours, please visit the Dining page on our official website.
Our Front Desk team can recommend restaurants that offer vegan or gluten-free menu options. Please feel free to ask for assistance.
The hotel offers MOSS CROSS TOKYO, a restaurant, H Bar, a bar, and H Market, which is available 24 hours a day. Hours, offerings, and reservation requirements may change, so please check the Dining page on our official website for the latest information.
Please note that MOSS CROSS TOKYO is a tenant-operated restaurant. Dining at MOSS CROSS TOKYO is not eligible for World of Hyatt points, and World of Hyatt points cannot be redeemed toward payment. Please be advised.
Check-in begins at 3:00 p.m., and check-out is by 11:00 a.m.
Yes, complimentary Wi-Fi is available in all rooms and public areas.
All guest rooms feature a kitchen, washer/dryer, and bathtub, making them convenient for family stays and extended business trips. Room size, bed configuration, and occupancy vary by room type, so please review the room details before making your reservation. For more information, please visit our Extended Stay page.
Baby cots are available upon request. As availability is limited, please contact us in advance if you would like to request one. The availability of sofa beds varies by room type. Please check the room details for more information. Extra beds are not available.
Yes, pajamas are provided in each room. Children’s pajamas are also available upon request. Please let us know at check-in if you would like to request a pair.
Unfortunately, we do not offer pet-friendly rooms or areas at the hotel.
Unfortunately, the hotel does not currently provide visual or hearing assistance devices. Guests who require these devices are kindly asked to make their own arrangements prior to arrival.
For inquiries about reservations, room rates, availability, or specific reservation details and circumstances, please contact the Hyatt House Tokyo Shibuya Reservations Team using the contact details below.
Hyatt House Tokyo Shibuya Reservations Team
Email: tyoxs.gs.reservations@hyatt.com
Tel: +81 3 4243 6241
Please let us know if you would prefer a quiet room when making your reservation, before arrival. If you are concerned about noise during your stay, please contact the Front Desk for assistance. Requests are subject to availability and cannot be guaranteed.
Yes. We offer special rates for extended stays. When you book a stay of seven nights or more directly through hyatt.com, the special rate will be automatically applied at the time of booking.
For stays of 30 nights or more, we also offer additional special rates. For more information, please contact our Sales Team at tyoxs.sales@hyatt.com .
For more information, please visit our Extended Stay page.
Shibuya offers a wide variety of attractions, shopping, dining, entertainment, and cultural experiences. For more information and recommendations on nearby attractions and things to do, please visit our Events & Attractions page.
Unfortunately, we do not have on-site parking. Guests are kindly requested to use nearby paid parking facilities. Our Front Desk will be happy to provide directions and recommendations upon arrival.
The hotel is approximately a three-minute walk from the New South Gate of JR Shibuya Station via the pedestrian deck. For the entrance and latest route information, please refer to our Location & Transportation page on our official website.
Haneda Airport and Narita Airport are both easily accessible by public transportation, including airport limousine buses and trains. The hotel is within walking distance of Shibuya Station. For detailed directions, please visit our Location & Transportation page.
We do not offer airport transfer services. However, the hotel is conveniently accessible from both Haneda Airport and Narita Airport by taxi, airport limousine bus, train, and other transportation options.
The hotel offers convenient access to JR lines, the Tokyo Metro Hanzomon, Ginza, and Fukutoshin lines, the Tokyu Toyoko Line, and the Keio Inokashira Line. Buses and taxis are also readily available.
When arriving by train, the route via the New South Gate of JR Shibuya Station and the pedestrian deck is convenient.
If you are taking a taxi, there is a dedicated hotel vehicle drop-off area. Please note that this address is different from the hotel’s registered address.
Please visit our Location & Transportation page.