FAQs
General FAQ
Check-in begins at 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available depending on hotel occupancy, and World of Hyatt elite members may receive additional flexibility when available.
Yes. The front desk can securely store luggage before check-in or after check-out, allowing guests to explore downtown Salt Lake City without carrying their bags.
Guests may ship packages to the hotel prior to arrival using USPS with a prepaid shipping label. UPS and FedEx deliveries are also accepted; however, guests are responsible for arranging any required pickup times directly with the carrier.
Rooms & Amenities
The hotel does not offer a full-service onsite restaurant, but guests enjoy a complimentary breakfast each morning and are steps from a variety of dining options in Downtown Salt Lake City.
Yes. Guest rooms and suites are thoughtfully designed for productivity, featuring dedicated workspaces, convenient outlets, and reliable high-speed Wi-Fi for business or remote work.
Hypoallergenic bedding and pillow options are available upon request to help ensure a comfortable and restful stay.
Housekeeping service is provided every other day, supporting a more residential-style stay. Additional service may be requested through the front desk when needed.
Accessible guest rooms and public areas are available and designed to support mobility, hearing, and visual needs. Guests with specific accessibility requirements are encouraged to contact the hotel directly prior to arrival.
Yes. All guest rooms include a refrigerator, making it easy to store snacks, beverages, or personal items during your stay.
Room service is not offered at this location; however, nearby restaurants and delivery options are easily accessible from the hotel.
Rollaway beds are not available, though the suite-style layouts provide flexible space designed for comfort and longer stays.
Parking, Travel & Transportation
Salt Lake City International Airport is the closest airport and offers convenient access to the hotel.
The hotel does not offer shuttle service, but rideshare services, taxis, and public transportation are readily available nearby.
Self-parking is available in the public parking garage adjacent to the hotel for a $25/nightly fee. Parking availability and rates may vary.
Yes. The hotel is within walking distance of the Delta Center for sporting events and concerts, the Salt Palace Convention Center, and The Gateway entertainment district.
Valet parking is not available at this location.
Electric vehicle charging stations are not currently available onsite.
WiFi & Digital
Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms.
Guest room televisions do not currently support built-in streaming services.
Yes. Guests may use the Hyatt mobile app to access mobile check-in and digital room keys when available.
Families & Groups
Yes. Connecting rooms are available and can be requested in advance, making the hotel a convenient option for families traveling together.
Families may request Pack & Play cribs, and highchairs are available in the breakfast area. Board games and family-friendly activities are also available, and the Children’s Museum of Utah and Clark Planetarium are within walking distance at The Gateway.
Yes. The hotel welcomes group stays, meetings, weddings, and special events, with flexible spaces suited for a variety of gatherings.
Pets
Yes. Hyatt House Salt Lake City Downtown is pet-friendly and welcomes four-legged companions, making it easy to travel with the whole family. Additional policies and fees may apply.