Hotel Policies

General Policy Information

The Hyatt House of Seattle/Redmond team is dedicated to the Hyatt Standard as well as combining our own quality assurance standards. Here you will find policies specific to our property to help facilitate transparency and answer some questions you may have about your stay. Full policy details and clarification can be obtained by speaking with the Front Desk or Management.

Payment Card Policy

A valid Credit / Debit card with matching identification to the reservation name is required to check in. The payment card is to be physically inserted to the Chip/PIN reader and an authorization must be successful before any guest keys can be distributed. This policy also pertains to any reservations that use the mobile / web-in feature as well. The card will be authorized for Room + Tax + Incidental charges unless previous billing arrangements have been made prior to arrival. Payment cards on file are only used to guarantee the reservation and typically may not be used if the card is not physically presented. You may choose to change the payment method at any time prior to check out. If you wish to pay in Cash, a card must be authorized temporarily upon check in and a cash payment can be accepted only upon check out.Pending authorizations are held from the available balance of your financial institution. Any unused amount will be released by the hotel upon Check-Out. After your departure, your financial institution determines when the funds are made available to your account. Which is typically between 3 and 14 business days. The hotel has zero control over the speed and processing of any funds and cannot be held responsible for any delay incurred by the banking institution.The hotel has a house limit of $1,000.00 USD, once the balance on the reservation reaches that amount, a payment will be processed and an additional pending authorization will be processed for the remaining nights of the reservation. Please seek assistance from the Front Desk if you require a payment change before the high balance is incurred. If not, a payment will be processed.We do not accept any form of mobile payments, including, but not limited to, Android Pay, Apple Pay, Google Pay, Samsung Pay, etc.Please note, we are unable to swipe or manually input credit or debit card data.

Pet Policy

We currently only accept dogs to stay at our hotel. To ensure maximum comfort and safety for all of our guests, a deep clean is implemented after departure to ensure the room is clean and free of any residual allergens.

The following pet fees are applied on a per stay basis and not per pet:

1-6 Nights = $100.00 USD + TAX

7+ Nights = $200.00 USD + TAX

*** Limit two (2) dogs per room with a combined weight of less than 75lbs (34.02kg). All dogs must be well behaved and housebroken. We reserve the right to refuse pets for aggressive behavior or other disturbances caused by the pet.

There is an established dog walking park / area adjacent to the hotel with signage, collection bags, and trash receptacles.

Service Animals are exempt from any pet fee. However, the US Department of Justice and Civil Rights does not recognize Emotional Support Animals as Service Animals. As a result, these animals are subject to our current pet fee.

It is mandatory for all guest rooms with pets to be serviced by our housekeepers at a minimum of every three (3) days. We thank you in advance for your cooperation. ***

Laundry Services

There is a 24-hour self-service laundry facility located on property with key access. The machines in this facility are only able to take payment in the form of US Quarters (0.25 USD increments). The total cost for (1) wash cycle, (1) dry cycle, and (1) single-use detergent box all together is $4.75 USD.

Quarters can be distributed at the Front Desk.
Tender exchanges (i.e. charging the room in exchange for quarters) is not permitted. There is no ATM on-site but various ATMs are within a 5-10 minute walking distance.

Dry Cleaning is outsourced and available Monday – Friday. Same-day cleaning is available only if an order is received by the Front Desk before 8:30 AM of the intended day of service. Any order received after 8:30 AM will be expected to be delivered the following day. Laundry bags and order forms (including pricing) are available in every room.

Complimentary Room Upgrades

Currently, all Hyatt House and Hyatt Place properties within the North Americas do not participate in the “Best Room Available” clause of the World of Hyatt Program, regardless of any elite member status. As a result, room upgrades may be given, but they are in no way, shape or form guaranteed. Any complimentary upgrade received at Hyatt House Seattle/Redmond is the sole discretion of Hotel Management and not affiliated with the World of Hyatt Loyalty Program.

For more information, please visit Appendix C of the World of Hyatt Terms and Conditions located here: https://help.hyatt.com/en/hyatt-terms/world-of-hyatt-terms.html?icamp=woh_benefitbadges_terms#/C

Check-In/Checkout Requests

Official check-in time for this property is 3:00 PM PST. Early check-in requests are not guaranteed and heavily affected by occupancy, Hyatt Member late check out requests, and room type availability. Any check-in prior to 11:00 AM is subject to a room charge up to, or even equal to, one half (½) of the reservation’s rate per night.

Check-out time is 12:00 PM (Noon). Hyatt Elite Members may make use of their guaranteed late check out but only by request. These member benefits are not automatic.

Any World of Hyatt Member who requests a check-out past 5:00 PM PST will be charged one full (+1) night equal to their current reservation’s rate per night.

Guests requesting a late departure after 1:00 PM are subject to a room charge equal to one half (½) of the reservation’s rate per night (excluding World of Hyatt Members).

** Please be aware that rates per night are based upon your initial length of stay and booking. Any extension or shortening from the original booking may result in a rate decrease or rate increase depending on occupancy and other factors.**

Guaranteed Bookings

Hyatt Explorists and Globalists who utilize their Guarantee Override benefits during sold out nights are subject to a change of room type. Since a relocation of another guest is required, the hotel enforces “Run of House” for guaranteed (GUAR) bookings.This policy indicates “All reservations are subject to hotel policies” - for more information, please visit Appendix C – subsection d) of the World of Hyatt Terms and Conditions located here:

Meeting Spaces

We currently have various meeting spaces available for rent by appointment.
Pricing is subject to availability and time slots must be reserved at least 24-hours in advance.

The following rates apply to our basic private meeting spaces:
Non-Guest Rental = $100.00 USD per hour
Guest Rental = $50.00 USD per hour
Full Day Rental = $300.00 USD

We also have larger event spaces for meetings and banquets. Please contact our Sales Department for accurate pricing, square footage, max occupancy, and availability.

Please note that for health, safety, and liability purposes, we cannot accommodate or organize events involving outside food and beverage. This policy also applies to our HBar lounge area.

Parking Policy

Parking is $15.00 USD + tax per night, per vehicle.
Garage parking (7 feet height restriction) is located in the parking garage across the street on the lower level. All guests must provide vehicle license plate numbers (including state) to the front desk to prevent ticketing / towing. This garage is owned and operated by Riverpark Apartments of Redmond / Platinum Parking. Both Hyatt House and Riverpark are not responsible for any theft or vandalism that is incurred during your stay. Please secure your valuables before leaving the vehicle unattended. Security officers are present during overnight hours for routine sweeps inside and outside of the parking garage.

Minimum check in age: 21 years or older

Accompanying minors must be supervised by a guardian over 18 years of age for the duration of the stay. This includes guest rooms, common areas, pool, and gym. In addition, in the event of multi-room bookings, minors may not occupy a room without guardian of legal age occupying the room as well.