Reviews
Excellent hospitality!
We always look forward to our stays at the Hyatt house Richmond on our many trips to Richmond to visit family. The location at the beautiful short pump mall Is perfect and the wonderful hospitality of the staff is always warm and attentive. We highly recommend Hyatt house Richmond!
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Doug, it means a lot to be part of the Richmond trips you look forward to with family. We are glad our location near Short Pump Mall works so well for your visits. Our team takes pride in offering warm, attentive hospitality, and we have shared your kind words with our team members. We look forward to welcoming you again to Hyatt House Richmond/Short Pump!
Long stay was great
Rooms we spacious and clean. Front desk was awesome accommodating. Only complaint was breakfast was less than desired. Coffee was empty most times we went down and hot food section was limited. Upside, the hotel is surrounded by restaurants and shopping you can walk to eat or drove under a mile and have more options.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
We are glad your room felt spacious and clean during your long stay. It is especially nice to hear our front desk team made things easier with their accommodating service, and we have shared your kind words with them. We are sorry breakfast was disappointing, and your comments about the morning offerings have been shared with the team responsible for that area. Having restaurants and shopping within easy reach can make a longer visit more convenient. We hope to welcome you back to Hyatt House Richmond/Short Pump.
Quiet and comfortable room
Clean, well equipped and comfortable room in a good location with plenty of restaurant and shopping options. Very quiet room despite not being on the top floor (which is of utmost importance to this insomniac). Breakfast options varied slightly each day. Staff were helpful. Overall, one of the better hotel stays I’ve had in the past year.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Finding a genuinely quiet place to sleep can make all the difference, especially for an insomniac, and we are glad your room gave you the rest you needed. It is great to hear your room was comfortable and well equipped. We are glad our location made dining and shopping convenient during your visit. The changing breakfast options and helpful service from our team members are lovely to hear about. Being among your better stays this past year is high praise, and we would be happy to welcome you back to Hyatt House Richmond/Short Pump!
Great Option in Richmond
The most outstanding factor was the friendliness and wittiness of the front desk staff member, Nicolas. The room was large and clean and it was in a prime location surrounded by a mall.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Wendy, Nicolas’s friendly wit made for a memorable welcome, and we have passed your kind words along to him. We are glad your room felt spacious and well cared for. Being close to the mall made the location a great fit for your Richmond visit. We hope to welcome you back to Hyatt House Richmond/Short Pump soon!
Our go-to destination when in the Richmond area
My husband and I have stayed 3 times at the Hyatt Short Pump. Each time has been extremely pleasant. The location is fantastic. It is close to the VCU Medical Center at Short Pump; restaurants; shopping; and access to the interstates. The hotel has always been clean and comfortable. In addition, you cannot beat the hot breakfast! In my opinion, the breakfast is worth $15-20 person.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Nancy, three stays with us is a lovely vote of confidence, and we are thrilled each visit has been so pleasant! We are glad our location makes getting around the Richmond area easy. It is good to know your room has been comfortable and that the hotel has felt clean throughout your visits. A hot breakfast that stands out as a highlight of the morning is something we are proud to offer. We appreciate your continued choice of Hyatt House Richmond/Short Pump and look forward to welcoming you again!
Great hotel, pricing and location
Great hotel and pricing. Location at mall makes it very convenient place to stay. Surrounded by many good restaurants. Staff is excellent.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
We are thrilled that the value and convenient setting at Hyatt House Richmond/Short Pump made your visit such a good one! Having the mall and so many restaurants nearby makes getting around Short Pump easy. We have passed your kind words about our team along to them. We hope to see you again on a future visit!
Bugs
BED BUGS, I went immediately to the front desk and switched rooms. Never again. 6th-floor room. I was very paranoid after that experience
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Hello, We sincerely apologize for the distress and inconvenience this experience caused during your stay. We understand how unsettling it must have been to encounter bed bugs and how this left you feeling understandably concerned afterward. Please know that we take reports of this nature very seriously. Our team will be thoroughly investigating the matter to address your concerns and help ensure the comfort and well-being of our guests.
Nice Place
Overall a good hotel in a great location. Dining and shopping are abundant right next door. There is an issue with the shower leaking water on the floors. It appears the hotel is trying to correct a previous design with newly installed shower doors. Not quite there yet. It's mildly annoying. But I have stayed here 3 times now and feel it's a good value and a nice place.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Kurt, returning to Hyatt House Richmond/Short Pump three times says a great deal about the value and convenience you have found with us. We are glad the nearby dining and shopping have made each visit easy and enjoyable. We are sorry about the shower issue you described, and your comments have been shared with our engineering team. We appreciate your continued trust and hope to see you again soon!
Very conveniently located recently renovated clean hotel
We stayed as WOH Explorist guest while our AC was under repairs. Our WOH status was acknowledged and amenities provided. We were not offered a complimentary upgrade but we were literally here to sleep and lucky enough to grab breakfast. The hotel is freshly renovated, clean and conveniently located
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Thrae', we are glad Hyatt House Richmond/Short Pump gave you a convenient place to stay while your home air conditioning was being repaired. It was important to us that your World of Hyatt Explorist status was recognized and that the appropriate amenities were provided. We are also happy the freshly renovated surroundings and cleanliness stood out during your visit. Having breakfast available made the stay a little easier as well. We appreciate you choosing us and hope to welcome you again under happier circumstances!
Average
Good location and convenient to shopping and dining. The front desk staff was less than chipper. They charge a ridiculous $10 per hour for early check in. The corner "Hollywood Suite" was silly and I was disappointed it did not have a kitchenette like the other rooms even though it was more expensive. My son said the couch bed was horrible (he's 10). The door to the bedroom was a sliding door and did not stay shut or provide much privacy. If we return we would opt for a regular room with kitchenette.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Thank you, Jessie, for sharing such detailed feedback about your visit. We are glad to know our location worked well for you and that being close to dining and shopping added some convenience to your stay. At the same time, it is clear some aspects of your visit, particularly the experience at the front desk and the features of the Hollywood Suite, did not live up to what you expected. We are sorry your guest room setup and your son's comfort on the couch bed left you disappointed. It sounds like the room layout and amenities did not quite suit your family's needs, so your comments will be shared with our Guest Relations and housekeeping teams so we can address these concerns. We appreciate you letting us know what could have gone better. Thank you again for your candid perspective.
Clean. Comfort. Shopping, and More.
Great location, very clean and comfortable room and bed. Full-size fridge to store all your bottled water and other food needs for the entire week. Very quiet as well. Mall right outside the parking lot, Perfect.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Nomad697446, reading your comments put a smile on all our faces! It’s fantastic to know your room felt comfortable and quiet, and that our location near the mall helped make things easy during your week. We truly appreciate you choosing Hyatt House Richmond/Short Pump and hope to see you back on your next visit!
Looks Good but Lacking
We had to hunt for wash cloths. Wash cloths should be available twice per day (in the morning and in the evening) for hygiene. Trash cans at the front should also be emptied timely and litter should be removed regularly from hotel assigned parking. The breakfast variety and presentation were excellent. There was a coffee and tea station that were excellent in appearance and options. Decor in the public space areas and guest rooms were excellent and modern. Noise was no issue despite the hotel being solidly booked. However, a better solution must be implemented for the guest laundromat. The guest laundry is coin operated. If the hotel chooses not to modernize, a change machine must be installed or the hotel should advertise that quarters are available for purchase at the front desk. Cashless or coin-operated systems each may have their faults but the hotel must implement a system that is more guest friendly. A combination of cashless and coin-operated could also be tested if the property is hesitant to invest in cashless options at this time.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Stephen, thank you for sharing such detailed thoughts about your recent experience. We are truly sorry that several aspects made your stay less comfortable than it should have been, particularly regarding the availability of wash cloths and the upkeep in common areas. Your feedback about the guest laundry and its accessibility is very valuable, and our housekeeping and engineering teams will review how we can enhance both convenience and clarity in this area. We are glad that elements like breakfast, the coffee and tea station, and the décor in public spaces and your guest room stood out positively. Your comments help us see where we are succeeding and highlight the areas where we need to do much better. We are grateful for your honesty and the chance to improve.
Horrible
The place had turned in to a dump. No a/c working in the lobby , hallways , elevator, and to beat it all the room has a motion sensor you have to Move every 15 mins or the a/c turns off . It’s hard to relax in this place being hot all the time . Management sucks as they only work during the week so nothing could be done . Also only one working elevator for the past 6 months and it’s a construction dirty elevator. It used to be a nice hotel But not any more .
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Justin, we are very sorry your visit fell so far short of what you expected. Your experience with the air conditioning and elevator issues, along with the service challenges you described, is deeply concerning to our team. We are sharing your feedback with our engineering and Guest Relations teams so they can review what happened and identify where we must do better. Thank you for letting us know about your recent stay.
Great Location
Very nice hotel very nice staff. It was clean. We had no issues or concerns. Staff was very helpful. Breakfast was delicious. Would recommend staying there again very convenient location. Parking was ample
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Hope, reading your thoughtful review truly made our day! We are grateful that you enjoyed your time with us at Hyatt House Richmond/Short Pump and appreciated the efforts of our team members. It is wonderful to know breakfast and our convenient location helped make your visit memorable. Thank you for sharing such kind words and for recommending us. We would love to welcome you back on your next visit!
Convenient to Restaurants
The location of the hotel to a great variety of good restaurants within walking distance makes the hotel special. Also, the proximity to downtown Richmond facilitates transportation to areas of interest. Finally, the breadth of breakfast items should please all looking for repast.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Irwin49, it is wonderful to hear how much you enjoyed the convenience and variety our neighborhood offers! We are pleased that Hyatt House Richmond/Short Pump's location made it easy for you to explore great restaurants and visit the best of downtown Richmond. Knowing our breakfast selection added to your experience means a lot to us. We would love to welcome you back for another enjoyable stay!
Excellent Hotel
I had a very positive experience during my stay. The hotel was clean, well-maintained, and the staff was exceptionally friendly and accommodating. The only issue I encountered was at check-in. Although check-in begins after 4:00 p.m., we did not arrive until approximately 5:30 p.m., and our room was not available until 6:45 p.m. While this was an inconvenience, the staff handled the situation professionally. The complimentary breakfast exceeded my expectations and offered a good variety of options. An omelet station would have been a great addition and would have further enhanced the breakfast experience. Overall, I thoroughly enjoyed my stay and would not hesitate to return. This hotel will be my preferred choice for future overnight visits to Richmond.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Michelle, thank you for sharing such thoughtful feedback about your recent visit. We're so pleased to know your time at Hyatt House Richmond/Short Pump left you with such a positive impression. It's wonderful that your overall experience was a success, and we truly appreciate your kind words about the warm welcome from our team and the high standards of cleanliness throughout your stay. We also apologize that your room was not ready at your arrival time, and we appreciate your patience as our Guest Relations team worked to resolve it. It's great to hear our team maintained professionalism during the delay. Your compliments on our complimentary breakfast are much appreciated, and your suggestion about an omelet station has been shared with our food and beverage leadership for future consideration. We're delighted you plan to make us your go-to hotel in Richmond, Michelle. We look forward to welcoming you back for your next visit!
Not enough
The location was excellent and perfect for shopping, which was the highlight of our stay. However, the room was much smaller than it appeared on the website. We had four people in our group, and the space felt very cramped. Additionally, the bathroom door did not have a lock, which made it inconvenient and offered very little privacy.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Thank you for sharing your experience, Marcos. While we are glad the location worked well for your shopping plans, we are sorry to hear your guest room did not match your expectations and that the lack of a bathroom lock caused inconvenience for your group. Your comments about the room size and bathroom setup will be shared with our Guest Relations and engineering teams, as we value your perspective. We appreciate you letting us know about these aspects of your visit.
One night stay at Short Pump Hyatt.
Clean hotel right at Short Pump Town Center. Friendly staff with a nice room and an overall good experience with a decent price. Go somewhere else for breakfast.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Thank you for choosing Hyatt House Richmond/Short Pump, Adventurer822320. We're glad to know you enjoyed your room, appreciated the warm service from our team, and found the location convenient for your visit. We hear your feedback on breakfast and will share your comments with our Food & Beverage team. We hope to have another opportunity to welcome you on your next trip to the area!
Just Average
Title says it all. Hotel was just lacking overall, nothing major was wrong, just could have been a little cleaner, a few more employees available to help and the room could have been in better shape. We had to change rooms because of a broken bathroom door and the second room also had an issue with the bathroom door. They also have to do something about the overwhelming scent that permeates the whole hotel. It was particularly egregious near the dining area. I don't know if it was an air freshener or what. We've stayed at other Hyatt House hotels and this one was not as good as the other.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Thank you for sharing your thoughts, Melissa. We appreciate the time you took to let us know about your experience. We are sorry that several aspects of your stay did not measure up, especially with the condition of your room and the difficulties you faced with the bathroom doors. Your comments about the overall cleanliness and the scent throughout the property are also important for us to hear. We have shared your feedback with our housekeeping, engineering, and Guest Relations teams so we can take a closer look at the areas you mentioned. Thank you again for letting us know, and we will use your experience to help us improve.
Great Hotel, welcoming staff
Friendly staff, clean and great breakfast. My definite go to when I visit Richmond. The check out manger is always with a smile and helpful.
General Manager, Guest Services / Front Office at Hyatt House Richmond / Short Pump, responded to this review
Reading your review truly brightened our day, Lorraine! We are grateful every time you return to Hyatt House Richmond/Short Pump and love knowing our team’s friendly welcome and breakfast helped make your mornings enjoyable. Your mention of our check-out manager’s smile means so much to us. We look forward to having you stay with us again whenever you are in Richmond!
Showing 20 reviews since June 1, 2026.