FAQs

Our property offers check-in at 3pm and check-out at 12pm. Early check-ins and late check-outs are available based on room availability and are subject to a fee. Please check with the front desk for details.

We are happy to store your luggage before or after check-in or check-out. 

Yes, please let the front desk know ahead of time.  

Yes, Hyatt House Richmond Short Pump provides business services including printing, scanning, and faxing at our 24-hour business center, ideal for business travelers.

Yes, they are welcome and require no documentation. 

Richmond International Airport (RIC) is the closest airport to the hotel at only 22 miles away.

No, we do not currently have shuttle or transfer services 

Yes, our hotel is highly walkable for leisure, retail and dinging demand and only about 5-15 minute drive away from business centers and offices.

We do not offer rental cars or bicycles through the hotel.

We do not offer valet parking but have complimentary self-parking available for guests. 

We do not have EV chargers on property. 

You do not need to make a reservation. The H Bar is open daily from 5-10pm. We also have a 24-hour H Market you can grab a selection of drinks, snacks, meals or convenience item from. 

We do not have a pool, however, we do have a rooftop space with firepit and a variety of games depending on the season. 

Hyatt House Richmond Short Pump offers apartment‑style suites with full kitchens, separate living space, and work areas which are ideal for longer stays, relocations, project work, and families.

Our hotel proudly displays Richmond Artwork in lobby to reflect local culture and history.

Hyatt House Richmond is ideal for families seeking large rooms and kid-friendly amenities; couples looking for a romantic getaway near Richmond attractions and dining; business travelers who need high-speed Wi-Fi, workspaces, and proximity to major employers; and solo travelers who appreciate safety, convenience, and walkable access to entertainment and dining.

We are not a pet-friendly hotel based on our location, however, we do welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Yes, we offer connecting rooms or family suites. These rooms are available based on availability. Please contact the hotel for booking or more details.

Yes. Discount room blocks are available for large groups, weddings or events you’re hoping to host in Richmond, VA. Please contact our sales department for details. 

Our team is happy to recommend local tours, seasonal events, and activities to enhance your Richmond, VA experience.

High-Speed Wi-Fi is available throughout our property at no cost. 

Yes! All rooms are equipped with Chromecast-enabled TVs, allowing guests to stream content directly from their devices for a personalized entertainment experience. 

Hyatt House Richmond Short Pump proudly offers mobile check-in and digital key for our guests through the Hyatt app. 

We offer a flexible cancellation policy—typically 48 hours prior to arrival. Policies may vary by rate type, so please review your booking details or contact us directly.

Yes, our hotel’s loyalty program is through World of Hyatt. Enjoy free nights, member rates, room upgrades and more with World of Hyatt. It’s fast and easy to join. 

Yes, we are happy to accommodate special rates for corporate travelers, groups or extended stays at our Richmond area hotel.

Yes, every guest room includes a dedicated work desk, multiple power outlets, and complimentary high-speed Wi-Fi, perfect for business travelers or remote work. 

Yes, hypoallergenic pillows are available. 

Yes, housekeeping is provided. If you wish to customize your stay, please reach out to the front desk to make arrangements.

Yes, We are committed to providing equal access and opportunity for individuals with disabilities. The features also make this hotel more accessible for older individuals with changing abilities to ensure a seamless experience.

Absolutely. All rooms feature a mini fridge for your convenience, along with a coffee maker and Google Chromecast-enabled TV for streaming. 

We do not offer room service at Hyatt House Richmond / Short Pump, however, we do have the H Market in our lobby that is 24-hours.

No, we do not have rollaway beds, however our rooms are equipped with pull-out couches for extra sleeping space.

Visit VMFA, shop and dine in Carytown, walk the James River trails, explore Maymont, tour historic neighborhoods, and sample restaurants or breweries in Scott's Addition.