Hotel Policies

Pet Policy

Our hotel is proud to be pet-friendly. Your furry friends are always welcome at Hyatt House Pleasanton. Please call the hotel prior to your arrival to let us know you’ll be bringing your dog(s).

Weight Limits

We allow dogs weighing 50 pounds or less, and a maximum of two dogs weighing a combined 75 pounds or less per room during your stay.

Fees

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).

For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).

For stays exceeding 30 nights, please contact the hotel.

Fees do not include taxes.

To ensure maximum comfort for all our guests, following the departure of a guest and their pet, there are certain steps we must take to ensure the suite is clean and free from possible allergens. We deep clean carpets, drapes, bedspreads, and other linens, and fumigate the suite. For this reason, we add the nonrefundable pet/cleaning fee to the account during check-in.

Incidental Policy

A valid credit or debit card must be presented at the time of check-in. The card on file will be authorized for room and tax, as well as an additional set amount for incidental charges. The additional incidental charge is $100 per stay for a reservation during the nights of Sunday through Thursday. The additional incidental charge is $250 per stay for a reservation on Friday and Saturday nights. DEBIT CARD USERS: Funds will be held as a “pending charge” and therefore will be unavailable to you. Any unused authorization is released within seven to 10 business days after checkout. Depending on your banking institution, this hold can take up to 30 days to release. We recommend using a credit card at check-in and, to settle your balance, use your debit card at checkout.

Smoking Policy

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.