Reviews
Cheap coffee cups/Unresponsive
Be careful with their coffee cups. I grabbed one to go and the cup gave out from the bottom. I ended up with coffee all over my pants. I called them and emailed them with pictures of the cup and a time stamp but haven’t heard back from them. My co worker who also stayed at this hotel, went through the same situation but since I warned her, she was able to catch it and dump her coffee into her flask before the cup gave out. Hopefully no one else went through that.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Dear Jennifer P, Thank you for bringing this to our attention. We are very sorry to hear about your experience and the frustration caused by the coffee cup failure, especially after you took the time to report the issue and provide photos. Guest safety is extremely important to us, and we regret that the cup gave out unexpectedly, resulting in coffee spilling on your clothing. We are also concerned to learn that a coworker experienced a similar issue during their stay. Additionally, we apologize that you did not receive a response to your previous outreach. We would appreciate the opportunity to review this matter further and follow up with the appropriate teams. Please contact us at propertyreviews@hyatt.com with additional details, including the date of your stay, so we can investigate this situation thoroughly. Thank you for sharing your feedback. We value your comments and hope to have the opportunity to address your concerns. Kind regards, Tonya
Clean, Spacious Rooms
This is a great hotel. It's within walking distance to a food hall and a large shopping center with its own food court. It's near the water but doesn't have a walkable bart station nearby
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Greetings Victor L, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt House Emeryville/San Francisco Bay Area. We are delighted to hear that you enjoyed your experience and found our hotel to be a great place to stay. It is wonderful to know that our convenient location, with easy access to nearby dining options, the shopping center, and the waterfront, contributed positively to your visit. We also appreciate your observation regarding public transportation access. Feedback such as yours is valuable to travelers planning their visits and helps us better understand our guests' experiences. Thank you again for choosing Hyatt House Emeryville/San Francisco Bay Area. We truly appreciate your kind comments and look forward to welcoming you back for another enjoyable stay in the future. Best,
Extended Stay Guest
Overall, my stay was pretty positive. The staff were very responsive. One of my rooms during my stay was a little outdated -- the ice machine didn't work and the toilet paper holder was falling off. Other than that, the other rooms during my stay were great!
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Dear Ayana, Thank you for taking the time to share your feedback and for choosing us. We are pleased to hear that you had an overall positive stay and that our team was responsive throughout your visit. It's also wonderful to know that you enjoyed the other rooms during your stay and found them to be comfortable and enjoyable. We appreciate you bringing the condition of one of the rooms to our attention, including the non-functioning ice machine and loose toilet paper holder. Feedback like yours helps us identify opportunities to improve and ensure a better experience for our guests. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Kindly, Michele
Mediocre at best
The hotel is not in a very convenient location and there was no restaurant in the hotel. The internet was not working and the AC in the room was very loud. I would not return.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Greetings, Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet your expectations. We understand how important convenience and comfort are when traveling, and I regret that our location was not a good fit for your needs. I'm also sorry for the issues you experienced with the internet service and the noise from the air conditioning unit. Reliable connectivity and a comfortable guest room environment are essential, and we understand how these concerns can negatively impact a stay. We appreciate your candid comments regarding the lack of on-site dining options as well. Guest feedback helps us identify opportunities to improve the overall experience we provide. Thank you for choosing to stay with us at Hyatt House Emeryville/San Francisco Bay Area. We regret that we did not deliver the experience you expected and appreciate you bringing these concerns to our attention. Safe and Happy Travels, Mike M.
Classy, clean, comfortable!
From the front desk personnel to the beautifully furnished suite, it was a terrific experience. I was there for four nights.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Dear Trip48977896296, Thank you for your wonderful review! We’re delighted to hear that your four-night stay was such a terrific experience. It's especially rewarding to know that our front desk team made a positive impression and that you enjoyed your beautifully furnished suite. Providing exceptional service and comfortable accommodations is what we strive for, and we're thrilled that we were able to make your stay memorable. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Kind regards, Tonya
Fine for was what it was but need some improvement
Stayed in this hotel in the past and was pretty content. On my most recent visit, I found the room to be a little date and in need of a refresh. The furniture in the room was too big for the size making the room seem smaller than it was. Dresser was broken and didn't close all the way. Also thought parking fee should be waived given the area the hotel was located.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Greetings Lacxon C, Thank you for your review and for being a returning guest of Hyatt House Emeryville/San Francisco Bay Area. We sincerely appreciate your loyalty and are glad to hear that your previous stays met your expectations. We are sorry to learn that your most recent visit fell short of the experience you anticipated. Your comments regarding the room condition, oversized furnishings, the dresser maintenance issue, and parking fees have been noted and will be shared with the appropriate teams for review. We understand how these concerns can impact overall comfort and satisfaction during a stay. If you don’t mind, we would appreciate the opportunity to learn more about your experience. Please contact us at propertyreviews@hyatt.com so that we can discuss your stay further. Thank you again for your feedback. We value your input and hope to have the opportunity to restore your confidence in a future stay. Best,
No WiFi - it’s a problem
I paid for a suite, and there was no WiFi in the bedroom and it was intermittent in the living area. I was told that it was due to the corner location of the room. That is inexcusable. Not to Hyatt’s standards. The staff was friendly enough but that doesn’t make up for it.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Hello Mona M, Thank you for sharing your feedback. While we're pleased to hear that you found our staff friendly, we sincerely apologize for the WiFi issues you experienced during your stay. We understand how frustrating it must have been to encounter unreliable connectivity, especially after booking a suite and expecting consistent service throughout both the bedroom and living area. Your comments are concerning, as reliable internet access is an important part of the guest experience. We regret that the connectivity issues affected your stay and fell short of the standards you expected and deserve. We appreciate you bringing this to our attention. If you would like to share additional details about your experience, please feel free to email us at propertyreviews@hyatt.com. Thank you for choosing to stay with us, and we hope to have the opportunity to provide a better experience in the future. Best regards, Toya O
Excellent
The hotel was clean and met all of our expectations. It was an excellent breakfast and the cleaning staff went above and beyond to find our sons missing AirPod.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Greetings Melissa, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt House Emeryville/San Francisco Bay Area. We are delighted to hear that your stay met all of your expectations and that you found the hotel to be clean and comfortable. It is also wonderful to know that you enjoyed the breakfast offerings during your visit. We especially appreciate your recognition of our housekeeping team. Going above and beyond to help locate your son's missing AirPod is a great example of the care and dedication our colleagues strive to provide, and we will be sure to share your kind comments with the team. Thank you again for choosing to stay with us. We look forward to welcoming you and your family back for another enjoyable stay in the future. Safe and Happy Travels, Mike M.
Booked for the Train, Stayed for the Upgrade
Booked Hyatt House Emeryville mostly for train-logistics convenience and went in with zero expectations. Came out pleasantly surprised, the hotel itself is genuinely nice, and a $20 room upgrade turned out to be one of the better small bets we've made on a trip. Easy call if you're catching an early train out of Emeryville, would book again without hesitation.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Good Morning!! Thank you for sharing your online review of your stay at Hyatt House Emeryville San Francisco Bay Area. Your comments highlight a visit that turned out far better than expected and it is wonderful to hear how much the experience surprised you in the best way. Booking primarily for train logistics convenience sets a very specific expectation, so your note that the hotel was genuinely nice and exceeded what you anticipated is especially meaningful. The mention of your $20 room upgrade being one of the better small bets you have made on a trip is a great reflection of the value and comfort the property delivered. Your feedback about the location being an easy call for early train departures is appreciated and knowing you would book again without hesitation is the kind of endorsement that truly resonates. We welcome you back next time your travels bring you to Emeryville. Warm Regards, Joanne
Exceeded expectations
Loved staying here, was extremely comfortable and the room size was very large. The room was clean and easy to use. The location was also very convenient
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Hi Karthik, Thank you for your fantastic 5-star review and for choosing us. We're delighted to hear that you loved your stay and found your accommodations extremely comfortable. It's wonderful to know that you appreciated the spacious room, cleanliness, and user-friendly layout. We're also pleased that our convenient location helped make your visit even more enjoyable. Your kind feedback means a great deal to our team, and we take pride in creating a comfortable and welcoming experience for all our guests. We truly appreciate your support and look forward to welcoming you back on your next visit! Warm regards, Michele
No Queen beds at the property
The bats in the room were not the same as described on the website on the website is described and reserved. Two queen beds in reality they arefull-size.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Hello, Thank you for taking the time to share your feedback regarding your stay at Hyatt House Emeryville/San Francisco Bay Area. We are sorry to learn that the bedding configuration in your room did not match your expectations. We understand how frustrating it can be to reserve a room advertised as having two queen beds and then find that the beds provided felt smaller than anticipated. We appreciate you bringing this concern to our attention, as accurate room descriptions are important in helping guests make informed booking decisions and ensuring accommodations meet their needs. Thank you for sharing your experience. Your feedback is valuable and will be shared with the appropriate team for review. Safe and Happy Travels, Mike M.
Great place for a family to stay near San Francisco
We stayed at the Hyatt in Emeryville with our four children, while visiting San Francisco. When I booked, I wasn't too sure about this location, but actually it was great. It is a beautiful place to stay, and the rooms were an ample size for our family. The drive into San Francisco wasn't bad at all and parking at the hotel was super easy. Also, it turned out to be pretty easy to find parking in San Francisco near where we wanted to be during our visit. Breakfast was a bit chaotic and could've been better. The pool was cold - it cold be heated. But overall, the room provided a comfortable and relaxing break from the city when we needed it and the staff were super helpful. I'd stay here again if traveling to San Francisco.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Good morning, Thank you for choosing Hyatt House Emeryville and for sharing your feedback. We’re delighted to hear our spacious accommodations, convenient location, and helpful team contributed to a comfortable stay for your family while visiting the San Francisco area. We appreciate your comments regarding breakfast and the pool, as guest feedback helps us continue to enhance the experience we provide. We look forward to welcoming you and your family back for another enjoyable visit. Warm regards, Monty
Hotel was a 3 minute walk from the Amtrak Station
A one night stopover on the way to San Jose. Conveniently close to the Amtrak Station. Rooms were clean, comfortable and quiet.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Hi Connie, Thank you for choosing Hyatt House Emeryville/San Francisco Bay Area and for taking the time to share your feedback. We are delighted to hear that we were a convenient stop on your journey to San Jose. It is wonderful to know that our location near the Amtrak Station made your travels easier and that you found your room clean, comfortable, and quiet. Providing a relaxing and convenient stay for travelers is something our team takes great pride in. Thank you again for your kind comments and for staying with us. We look forward to welcoming you back to the Bay Area for another enjoyable stay in the future. Safe & Happy Travels, Mike M.
Beware of hidden fees.
Beware of a hidden parking fee. Even if you are just parked there for an hour or two before returning your vehicle to the rental car agency, they'll charge you an overnight parking fee.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Dear Escape00583271710, Thank you for your feedback. We are sorry to hear about your frustration regarding the parking charges. We understand how important it is for parking fees and policies to be clearly communicated, and we regret any confusion you experienced regarding the charges applied during your stay. Guest feedback like yours helps us identify opportunities to improve our communication and ensure expectations are clearly set before arrival. We appreciate you bringing this concern to our attention. Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back and provide a better overall experience in the future. Kind regards, Tonya
Relaxing Stay on the Bay
The location of this Hyatt House is perfect. Restaurants, shopping, and entertainment venues are all a short walk. The rooms are clean, spacious, beds are comfortable, and it's always nice to have a kitchen. We had a corner room, away from the elevator, on a higher level so it was nice and peaceful. The only thing out of character for the first time (as we stay there once a year) is that the grounds were unkempt; all the foliage was dead and dried out, and the patio/pool/hot tub area appeared to no longer be maintained or usable.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Greetings Bronz01, Thank you for taking the time to share your review of Hyatt House Emeryville/San Francisco Bay Area. We are delighted to hear that you continue to choose our hotel year after year and that you enjoy our convenient location, spacious accommodations, comfortable beds, and in-room kitchen amenities. It is wonderful to know that your corner room provided the peaceful and relaxing experience you were looking for, while also allowing easy access to the restaurants, shopping, and entertainment options nearby. We also appreciate your candid feedback regarding the condition of the grounds and outdoor areas during your most recent visit. We are sorry to hear that the landscaping, patio, pool, and hot tub areas did not reflect the standards you have come to expect from us based on your previous stays. Your observations are valuable, and we will share them with the appropriate teams as we continue working to maintain and enhance our property. Thank you again for your continued loyalty and for choosing Hyatt House Emeryville/San Francisco Bay Area. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Best,
Conveniently Located Close to Amtrak Station
So conveniently close to the Amtrak Station. Yes it's Emeryville, but it's also the official stop for those traveling to San Francisco.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Dear Ron, Thank you for your 5 star rating. We’re glad to hear that our location worked so well for your travels. Being right next to the Amtrak station is a huge convenience, and we’re happy it made your trip smoother. We appreciate you sharing your experience and hope to welcome you back again. Kindly, Michele
Pleasant and great value.
Second time here. We first visited in march for CAL day. We were there to explore Berkeley before dropping off son in fall. Sad I was not able to book a room for August drop off
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Dear Irma, Thank you for taking the time to share your feedback. We are delighted to hear that you found your stay pleasant and a great value. It is especially rewarding to know that this was your second visit with us and that your first stay during Cal Day left such a positive impression. We are honored that you chose to return while exploring Berkeley before your son's upcoming move to the area. We understand your disappointment in not being able to secure a room for the August move in period. Those dates can be particularly busy, and we appreciate your interest in staying with us again during such an important family milestone. Thank you again for your kind comments and for choosing to stay with us. We wish your son all the best as he begins this exciting new chapter and look forward to welcoming you back on a future visit. Safe and Happy Travels, Mike M.
A fantastic place to relax and get away but not far from great places to discover
We had a really nice experience. The location of the hotel was great, the suite was really nice, and the service was wonderful and friendly. I would definitely consider returning for another visit when I am up in the area again.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Melchell H, Thank you for your wonderful review! We're delighted to hear that you had such a relaxing and enjoyable stay. It's great to know that you appreciated our convenient location, comfortable suite, and the friendly service provided by our team. Your kind words mean a great deal to us, and we're thrilled that your experience inspired you to consider a return visit. We look forward to welcoming you back the next time your travels bring you to the area. Warm regards, Tonia
The hotel is clean and dog friendly
The hotel was clean and the rooms were clean, but a couple of days after checking in, I saw the front desk folks ask these ladies if they wanted water and they all said yes. So she hands them all a bottle of water. I had checked in and was at the front desk at least 4 times during my stay and was never asked if I would like a bottle of water. Hmmmmm! Selective customer service perhaps?
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Greetings V S, Thank you for taking the time to share your feedback regarding your stay at Hyatt House Emeryville/San Francisco Bay Area. We are pleased to hear that you found both the hotel and your room to be clean, as maintaining a comfortable and well-kept environment is very important to us. At the same time, we are sorry to learn about your experience at the front desk. Providing consistent and attentive service to all of our guests is a top priority, and we regret that this interaction left you feeling overlooked. This is certainly not the impression we want to give, and your feedback will be shared with our team to ensure a more welcoming and inclusive experience for everyone. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to provide you with an even better experience in the future. Best,
Exceeded expectations
Absolutely a wonderful experience. Bay street shopping was 3 blocks away walking. The free breakfast and rooms were wonderful. Didn't want to leave.
Hyatt Hotels and Resorts, Owner at Hyatt House Emeryville/San Francisco Bay Area, responded to this review
Greetings Alfred H, Thank you for sharing your wonderful feedback! We’re delighted to hear that you had such an enjoyable stay at Hyatt House Emeryville/San Francisco Bay Area. It’s great to know our convenient location near Bay Street shopping enhanced your visit, and that you enjoyed both our complimentary breakfast and comfortable rooms. Your kind remarks mean a great deal to us, and we’re thrilled we could make your stay so memorable. We look forward to welcoming you back for another exceptional experience. Best,
Showing 20 reviews since June 10, 2026.