Hotel Policies

Your furry friends are always welcome at Hyatt House New York/Chelsea.

Weight Limits: We allow dogs weighing 50 pounds or less, and a maximum of two dogs weighing a combined 75 pounds or less per room during your stay.

Fees (taxes not included): For guests staying up to six nights, there is a $100 nonrefundable pet fee. For stays from seven to 30 nights, there is a $100 nonrefundable pet fee plus a $100 cleaning fee. For stays exceeding 30 nights, please contact hotel. To ensure maximum comfort for all of our guests, following the departure of a guest and their pet, there are certain steps we must take to ensure the suite is clean and free from possible allergens. We deep clean carpets, drapes, bedspreads and other linens, and fumigate the suite. For this reason, we add the nonrefundable pet/cleaning fee to the account during check-in.

Guidelines for Dog Owners: All dogs must be housebroken. Dogs must be on leashes when in public areas. Pets are not allowed in the food service areas and pool. Your pet must be confined in a carrier if left unattended during the cleaning of your room or you can arrange to be present when your room is serviced.

Hyatt is committed to providing a smoke-free environment. There is no smoking allowed in the public areas of the hotel or the guestrooms. The hotel will apply a $250 + tax cleaning fee to any guest room that violates this non-smoking policy. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately. Designated outdoor smoking areas are available. Please visit the Host Stand for details.

A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional $150 per stay for incidentals.

DEBIT CARD USERS: There is a $150 PER STAY authorization placed on your card at check in to account for any incidental charges you may incur including but not limited to food and beverage charges. Funds will be held as a ‘pending charge’ and will be unavailable to you. Any unused authorization is released within 7-10 business days after checkout, depending on your banking institution.