FAQs

We’re in the heart of Chelsea, steps from the High Line, Madison Square Garden, and the Empire State Building, plus quick access to galleries, restaurants, and shopping.

Explore Chelsea Market, stroll the High Line, or catch a show at Madison Square Garden. Art lovers can visit nearby galleries, while shoppers enjoy the boutiques of Flatiron and Herald Square.

Yes. Local groceries, pharmacies, and cafés are just a few blocks from the hotel.

Chelsea offers great dining, from casual cafés to upscale restaurants. Our House Hosts are happy to share personalized recommendations.

Yes. Many suites feature fully equipped kitchens with a refrigerator, stove, microwave, cookware, and utensils, ideal for extended stays or home-style meals.

Guests enjoy our complimentary Morning Spread each day.  Hours vary, check our Dining page for more details here.

Housekeeping is scheduled based on your stay length. For extra service, contact the front desk anytime.

Cribs are available upon request, subject to availability. Rollaway beds are not offered due to space limits.

Although onsite parking is not available, we offer convenient valet parking at an additional cost, charged on a 24-hour basis without in-out privileges. Please refer to our Parking & Transportation page for more information here.

We’re near LaGuardia (10 mi), JFK (17 mi), and Newark (15 mi). Travel time varies with traffic.

No. Taxis, rideshare, and public transit are readily available. Our team can suggest the best route.

We’re within walking distance of the 28th Street  & 7th Avenue subway (N/R/W lines) and the 23rd Street & 6th Avenue station (F/M lines), making it easy to explore Manhattan. Bus stops are also nearby.

While we don’t offer an on-site restaurant or bar, our central Chelsea location places guests near a wide range of dining and nightlife options.

Our 24-hour Fitness Center features modern equipment, including Peloton bike, so you can stay active during your stay.

Yes. Some rooms include in-unit laundry. Guests also have access to on-site laundry facilities and optional dry-cleaning services.

Yes. The H Market offers grab-and-go snacks, drinks, and essentials anytime.

Yes. Complimentary Wi-Fi is available throughout the hotel and in all guest rooms.

Yes. With 150 guest rooms and spacious suites, the hotel is ideal for wedding groups, family reunions, or corporate stays. Our team can help organize room blocks to keep everyone close and comfortable. Contact NYCXC.rfp@hyatt.com for more information.

Guests love our apartment-style suites with full kitchens and living areas, offering space to gather and unwind together. It’s a convenient way for groups to enjoy a shared stay in the heart of Manhattan.

Yes. Dogs are welcome with a pet fee and weight limit. See our policies page for full details here.

Yes. Accessible rooms and features are available throughout the hotel. Please note requests when booking.

Check-in is at 3 p.m., and check-out is at 12 p.m. Early or late options may be available, just ask the front desk to confirm availability.

Cancellation depends on the rate booked. Flexible rates allow changes up to a set time before arrival. Check your confirmation for details.

If a fee applies, it’s shown when booking. Check your confirmation for details.

Yes. Include your name and arrival date on labels. We’ll hold your package safely until you check in.

Every room includes a safe. For larger items, please contact the front desk for assistance.