Hotel Policies

Email Inquiry: melbourne.hyatthouse@hyatt.com

In-Room 

• Sanitization of high-touch areas using a high-grade disinfectant
• Increased frequency of cleaning air filters
• Complimentary hand sanitizer by calling the front desk

Dining Outlets 

• Implementation of a comprehensive food safety management system
• Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

Check-In

• Disinfection of room key cards
• Sanitization of counter and table surfaces
• Hand sanitizing gels for guests

These precautionary measures are in line with Hyatt’s commitment to caring for your wellbeing.

Hyatt House South Melbourne is a pet-friendly hotel, welcoming furry friends with open arms. Guests can enjoy the convenience of nearby walking areas, including the beautiful Royal Botanical Gardens and the picturesque Albert Park Lake, both perfect for strolls with pets. Albert Park Lake offers a serene environment for leisurely walks, picnics, and outdoor activities, making it an ideal spot for you and your pet to enjoy. For detailed information about the pet policy, please contact the hotel in advance to ensure a pleasant stay for both you and your pet.

For guests staying 1-6 nights, a $150 non-refundable pet fee will be administered. Guests staying 7-30 nights will be charged a $150 non-refundable pet fee plus an additional $100 cleaning fee, totaling $250. For guests staying 30+ nights, please contact the hotel for specific details. The fees will be inclusive of taxes. A maximum of 1 dog or cat per room are permitted. Only dogs weighing 30 kg and under are allowed; two dogs may be permitted in a guestroom provided the combined weight of both dogs does not exceed 30kg. The pet fee encompasses this, and pets exceeding these guidelines are at the hotel's discretion.

We just ask that you follow these few, simple rules to ensure safety for both guests and pets:

6 Nights or Fewer:

• $150 non-refundable pet fee will be administered.
• All pets must be housebroken.
• A maximum of 2 dogs/cats per room are permitted
• Only dogs weighing 30kgs and under are permitted.
• All service animals are welcome

7-30 Nights:

• $150 non-refundable pet fee plus an additional $100 cleaning fee, totaling $250
• All pets must be housebroken.
• A maximum of 2 dogs/cats per room are permitted​
• Only dogs weighing 30kgs and under are permitted.
• All service animals are welcome

Guests Staying 30+ Nights:

• For guests staying 30+ nights, please contact the hotel.

Additional guidelines include:

• Pets must be on a leash or in a carrier whenever in public areas, including the lobby and elevators.
• Owners are responsible for their pets at all times.
• Pets are not permitted in food and beverage outlets or leisure facilities.
• A bond may be taken to cover any damages.

Enjoy a comfortable stay at Hyatt House South Melbourne with your furry companions, while adhering to these guidelines for a pleasant experience for everyone.

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.

Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel no longer provides disposable guest amenities. We kindly suggest that you pack all necessary daily essentials in advance.

Bottled Water

To reduce the use of single-use plastics, our hotel no longer provides bottled water. Instead, you may easily fill your drinking vessel with drinking water available throughout the hotel.

Please note that our hotel is a cashless property. We accept Debit cards and the following Credit Cards:

• American Express
• Diners Club
• MasterCard
• Visa
• JCB