FAQs
Hyatt House South Melbourne
General FAQ
Our team members at Hyatt House South Melbourne speak several languages, including English, Korean, Mandarin, Cantonese, Indonesian, Tagalog, Spanish, German, Sinhalese, Hindi, Nepali, and Malayalam.
Yes, international power adapters or converters are available upon request.
Yes, we can accept packages before your arrival. Please include your reservation name and check-in date on the label.
Hotel Experience & General Information
Yes, please contact our hosts to schedule a wake-up time.
Yes, complimentary Wi-Fi is available throughout the hotel.
Full housekeeping service is provided every second day, with a light service (towel change and bins emptied) daily. Additional servicing can be arranged upon request.
Yes, laundry or dry-cleaning services are available daily. You can also use our complimentary on-site laundry facilities. Laundry powder is available for purchase from H Market.
Our kitchen offers a range of options to meet various dietary preferences, and we will do our best to cater to any specific requirements. Please contact the hotel directly for assistance.
We do not currently offer room service, but local food partners and H Market in the lobby provide convenient dining options 24/7.
Rooms & Amenities
Yes, cribs or rollaway beds are available for select room types. Please contact the hotel in advance, as they are subject to availability and may incur an additional charge.
All rooms are equipped with showers only.
Yes, you can share your preferences when booking. While requests are subject to availability, our hosts will do their best to accommodate any requests.
Hyatt House South Melbourne is a non-smoking property, and all rooms are non-smoking.
Yes, adjoining rooms are available. Please find room and suite options here and contact our team to find the most suitable configuration.
Hotel Facilities
Yes, our fitness center is open 24 hours a day.
No, there is no pool on-site.
Yes, our apartment-style accommodation is ideal for extended stays. See room and suite options here.
Parking, Travel & Transportation
Yes, transfers can be arranged through our hosts. Advance booking is recommended.
Both ANZAC Station and the nearest tram stop are about a 5-minute walk from the hotel. We recommend purchasing a valid Myki pass ahead of your travel, which is available at the nearest convenience store close to the hotel.
Yes, we offer limited on-site parking. For details, please see the Parking & Transportation page.
Yes, EV charging is available on-site, subject to availability.
Pets
Yes, pet-friendly rooms are available. Please refer to the Hotel Policies page for details.
Yes, we offer complimentary pet bowls and beds. Please contact our house hosts or visit the H Borrows menu for any assistance.
Accessibility
Yes, the hotel is fully accessible, with ramps, elevators, and dedicated accessible rooms designed for guest comfort and convenience.
Booking & Policies
A valid photo ID and credit card are required upon arrival at the hotel.
No, Hyatt House South Melbourne is a cashless hotel.
Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.
Yes, pre-payment can be arranged. Please contact melbourne.hyatthouse@hyatt.com for assistance.
Yes, we offer complimentary luggage storage.
All lost items are securely recorded and stored. Please contact the hotel with a description of the item and the date it was lost, and our team will assist you.
Our front desk operates 24/7, so you can check in or out at any time.
Yes, both can be arranged based on availability. For a guaranteed late check-out, half-day rates apply.