Hotel Policies

Universal Partner Hotel Terms & Conditions

 As a Universal Partner Hotel we were chosen based on quality, reputation and proximity to Universal Orlando Resort. Guests staying at our hotel also can enjoy the following Bonus Benefits:

• Discounts on merchandise* at select Universal Orlando™ theme park locations.
• Discounts on food and non-alcoholic beverages at select Universal Orlando theme park locations and Universal CityWalk.
• Complimentary scheduled transportation^ to Universal Orlando theme parks

*Restrictions apply and benefits are subject to change without notice. Discounts are not valid at the Wizarding World of Harry Potter™. Excludes all Harry Potter merchandise available at Islands of Adventure Trading Company and Universal Studios Store, film, batteries, candy, tobacco, sundries and media.

Reservations required. Not valid for groups or special events. Transportation schedule and availability subject to change without notice.

Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.

Universal Orlando Resort™ Free Transportation Legal Line

Scheduled Theme Park Transportation: Provided based on regular park operating hours* (does not run continuously) to Universal Orlando theme parks, SeaWorld Orlando®, and Aquatica Orlando®. Seating/standing space is limited and on a first-come, first- served basis. Reservations are required from the Universal Partner Hotel Vacation Planning Center located in the hotel lobby one day in advance and up to 30 minutes prior to departure. *Not valid for Special Events, Groups or Early Park Admission.

Scheduled Theme Park Transportation (Accessible Guidelines): Scheduled transportation is provided based on regular park operating hours* (does not run continuously) to Universal Orlando theme parks, SeaWorld Orlando®, and Aquatica Orlando®. Advance reservations are required from the Universal Partner Hotel Vacation Planning Center located in the hotel lobby 24 hours prior to departure. Space is limited—one mobility aid per departure. Reservations are first-come, first-served. *Not valid for Special Events, Groups or Early Park Admission

Pet Policy

The hotel does not allow pets except for service animals.