Reviews
Horrible place to stay
The front desk person was so rude and maybe she hates animal so she's pushing questions about my service animal and my disability! Well, no, my privacy!
Overall good experience
Overall the hotel was clean and the staff was friendly and accommodating. Our room had HVAC issues and they changed rooms for us and even moved our luggage with us
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Kenneth, it’s great to hear that our friendly team helped make your stay a positive experience! We know how important a comfortable room is, so while we regret that you had trouble with your HVAC, we’re pleased our team could move you to another room and help transfer your luggage to make the process easier. Thank you for your patience and for recognizing our staff’s efforts. We’d love to welcome you back to Hyatt House LA – University Medical Center for an even smoother stay next time!
Spacious, modern hotel convenient to USC Keck Medical campus
I stayed at the Hyatt House University Medical Center because I was there for a medical school reunion. The hotel is below the medical center campus (which means you need to go uphill to the med center). There is a large parking garage with EV chargers nearby. Pay parking. The hotel is modern, spacious, clean. I walked a long way to my room from the elevator. The stairs down all seem to lead outside. You can adjust the room temperature and air blast. Wifi is free but can be a bit confusing to access. If you push down the stopper in the sink, you may not be able to get it up again. The breakfast is included but rather pathetic for a modern facility near a healthcare center. The room price seemed good until the taxes and fees (including parking) were added in. There are ear plugs provided for the nearby train traffic. I grew up near the tracks, so it didn't bother me.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for choosing Hyatt House LA–University Medical Center for your medical school reunion! We’re happy to know you found the hotel modern, spacious, and clean, and that our convenient location near the USC Keck Medical Center made your visit easier. We appreciate your feedback about the breakfast selection, parking costs, Wi-Fi access, as well as the sink stopper. These details help us identify where we can improve the guest experience. We hope you had a wonderful reunion and would love to welcome you back the next time you’re in the area!
Clean, Good Breakfast, but Id find a different hotel
The place was clean, though outlets were broken in my room. The breakfast was very impressive. The booking didn't just hold your card on the website, I was charged - and then they added a mystery charge with no reason given. They are the only hotel I ever have stayed at that charges $40 a night for parking for their guests.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you, Hector, for sharing your experience. We’re pleased that you found the property clean and enjoyed our breakfast selection during your stay. We also truly appreciate you pointing out the areas where we can make improvements and enhance the overall guest experience. We understand how important it is for charges to be clearly explained, and your comments are helpful as we review how these matters are communicated. We appreciate your honest feedback and hope you’ll consider giving us another opportunity to provide a smoother, more relaxing stay.
Noise is the major concern for this Hotel
I would be cautious if you try to find a quite place to stay. The location of the hotel is fine, and the staff is generally responsive for things need. However, I had more than 5 false fire alarm between 12 AM -5 AM during my stay, in addition, the A/C just so loud that I don't know if any test being conducted for DB level. And as the hotel is near railway, you will hear some noise from that during the day and evening, it is not high frequency event.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Lao, we are happy to hear that you enjoyed our location, and thank you for recognizing our team's responsive hospitality. That means a great deal to us. We also appreciate your feedback in areas where we can improve. Please know that your comments will be shared with our leadership team to be reviewed. Thank you for choosing to stay with us, and we hope to welcome you back and provide you with the smooth, relaxing stay you deserve.
Location is the only reason I would return.
Room was average at best. Very noisy with the train. No USB chargers in the room. Free breakfast was underwhelming. Room had a strange odor and did not smell fresh & clean. 5 minute walk to USC Keck Hospital the only plus.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for sharing such candid feedback. While we’re pleased that our location, particularly the five-minute walk to USC Keck Hospital, was convenient for you, we regret to learn that other aspects of your stay fell short of your expectations. Your comments will be shared with our team as we look for ways to improve both the guestroom experience and breakfast offering. We hope you’ll give us another opportunity to provide a fresher, quieter, and more comfortable stay.
Don't do it! Save money and go somewhere else close by
Horrible experience for me personally. I was promised a discount for being a patient at KECK. that didn't happen. I was going on for back surgery omg. The beds are Horrible, i had to have help getting out the beds and pillows uhg. Bad. Relaxing experience, not so good you can't have TV for bed side while others that still want to stay up can't watch either. It was just a bad experience over all. Front desk workers, young and unprofessional.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for taking the time to tell us a little bit about your experience. However, we sincerely regret to hear that so many aspects of your stay fell short of your expectations. This is certainly not the experience we want for any of our guest expecially when recovering from a procedure. Your feedback is very important to us and will be shared with our leadership team for careful review. We sincerely hope you’ll consider giving us another opportunity to provide the comfortable, respectful experience you deserve.
Nice place to stay if you need to be near the clinics.
Nice location, great breakfast, Clean room and nice front desk staff. That's what you pay for. Nice place to stay if you need to be near the clinics.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for taking the time to share your review. Being close to the clinics while still offering a comfortable, welcoming place to relax is an important part of the Hyatt House LA/University Medical Center experience, and we’re pleased that our location worked so well for your needs. It’s also great to know you enjoyed the breakfast, found your room clean, and received friendly service from our front desk team. We truly appreciate your kind feedback and hope to have the pleasure of hosting you again on your next visit to Los Angeles!
Perfect mommy and sons getaway weekend
The area and location was perfect with the space and amenities! My sons had fun and the time was spent perfectly together!
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Christine, creating the perfect setting for quality family time is exactly what we hope every guest experiences, and we're delighted your getaway was such a success! It's wonderful to hear you enjoyed our spacious accommodations, convenient location, and amenities, and that your time together was filled with great memories. Thank you for choosing Hyatt House LA – University Medical Center; we'd love to welcome your family back for another fun weekend away!
Nightmare in Hyatt.
Night manger rude would not help me would not provide luggage cart, arguing about everything I ask for . Service just god awful.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for taking the time to share your concerns, William. We’re disappointed to hear that your experience with our service fell short of expectations. We value your feedback and will review your comments with our team to ensure we continue providing welcoming and helpful service to our guests. We hope for another opportunity to change your impression of us.
Superb customer service
From checking in , and other accommodations. Allison was very helpful, and professional. She had outstanding customer service. I was very content 😊
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Jose, hearing that Allison made such a positive impression truly makes our day! Providing thoughtful, professional service from the moment our guests arrive is something we take great pride in, and we're delighted she helped make your stay such an enjoyable one. We'll be sure to recognize Allison for her outstanding hospitality and share your kind words with her. Thank you for choosing Hyatt House LA – University Medical Center, and we look forward to welcoming you back for another exceptional stay soon.
It's okay
The front desk is less than. Except for allison. She's amazing! Would you get to check in early which was great. Because we had an appointment at usc. However, they are just so rude at the front desk. We go to the other Hyatt House in Cypress and they are so welcoming when you walk in! Such a difference!!!
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for sharing your experience. We're pleased Allison was able to make a positive difference, especially by helping you get settled before your appointment at USC. That kind of flexibility can mean a lot on a busy day. However, it's disappointing to hear that your interactions with other team members did not leave you feeling as welcomed as they should have. Hospitality starts the moment a guest walks through the door, and we appreciate you bringing this to our attention. Thank you for your feedback, and we hope you'll give Hyatt House LA another opportunity in the future.
Hyatt House @USC KECK
Trains are loud. Had to use another route to access hotel because trains blocked entry. Room was dirty (makeup on the lamp shade, fingerprint throughout on all surfaces, spiderweb on window coverings. Notified front desk. Nothing was done.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for taking the time to leave a review with us. We regret that your room presentation and overall stay did not meet your expectations. We can understand how disappointing that can be, and we will pass along your concerns to our management team to be addressed. Thank you for bringing this to our attention. We hope this experience won't deter you from staying with us again, as we would love to welcome you back and restore your confidence in us.
Solid, comfortable hotel.
Nice place. Good breakfast. Comfortable, pleasant lobby/dining area. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Bob, we’re so glad you enjoyed our comfortable accommodations, breakfast offerings, and welcoming lobby and dining areas. We hope to see you again for another relaxing stay in the future.
Good Hotel, Less than ideal location
While I would not classify this stay as horrible, it would not be my top choice when visiting the area again. The parking is inconvenient, particularly if you are toting a lot of luggage. Additionally the $42 is unreasonable in my opinion. The staff was not forthcoming with information about additional parking options, which I later discovered based on my own private exploration of the area. The breakfast was bland and undercooked. While I can't speak for noise levels all over the hotel, I can say that the front corner is not an ideal placement if you are a light sleeper or desire a good night's rest. The sounds of the train on top of the noisy air conditioning unit were enough to prevent me from sleeping through the night. On a brighter note, the hotel and room was exceptionally clean. Staff was friendly and hotel amenities are great.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you, Donetta, for sharing your thoughts about your stay. We appreciate your kind words about our friendly staff, great amenities, and attention to cleanliness. That said, we're disappointed that you weren't able to get a good night's sleep and that our parking situation was not ideal for you. Your notes about the noise, parking, and our breakfast have been shared with our management team. We're always striving to make our guest experience better and hope for the opportunity to better impress you.
Next to train tracks
Being next to train tracks, the noises at night certanly interupts one's sleep. The room is not serviced on a daily basis
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for your feedback. We truly want our guests to enjoy the best possible experience, and your notes will help us make improvements. We hope to welcome you back for a better visit.
Perfect for my needs.
KECK USC . Nice and the room was very nice and clean. Value was excellent. The train does go by, however, I stopped noticing the horn. I think the whole time I was there, I heard it 3 times. The breakfast was adequate.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Robin, we're pleased to learn that we provided you with a stay that offered a convenient location, nice accommodations, excellent value, and a quiet atmosphere. Thank you for your kind review. We hope to welcome you back.
Great Place To Stay!
I had surgery at Keck Medicine, and this was such a perfect place to stay. There was a convenient shuttle available, so we just parked and rode it back and forth. The hotel has a wheelchair in the lobby, so I was able to return easily after the surgery. The rooms were clean and comfortable. I would highly recommend this hotel.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you for letting us know that we provided you with everything you needed for a comfortable stay after your surgery. We are glad that our location, shuttle service, available wheelchair, and comfortable accommodations made a less-than-ideal time all the better. We hope to see you again under better circumstances.
Exceeds expectations
King suite had evening we needed. Very clean hotel and friendly staff. The breakfast was well stocked and provided a great start to our days in Los Angeles.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Catherine, you made our day much brighter by letting us know that we exceeded your expectations. Thank you for highlighting our well-appointed King suite, well-kept property, and well-stocked breakfast. We also appreciate your praise of our friendly staff. We were very happy to provide you with a top-notch experience. We hope to welcome you back to Hyatt House LA - University Medical Center.
Great Stay for Access to USC Keck Hospital
We chose this hotel due to its proximity to USC Keck Hospital, where a family member was undergoing surgery. We did not expect to find the high quality lodging we enjoyed. The room was spacious, the kitchenette was first-class, and everything worked to make for a very comfortable stay. We appreciated the hot, full breakfast offered, which got our mornings off to a good start. The staff was top-notch, and provided excellent customer service. The only recommendation would be to ask for a room location far away from the train tracks, as that would have been disruptive for us. We got that tip early, and were glad we had made that request.
General Manager, Owner at Hyatt House LA - University Medical Center, responded to this review
Thank you, Janet, for your lovely review. We're happy that we offered you the convenient location you needed and even happier that we provided you with a five-star experience. We appreciate you highlighting our top-notch staff, spacious, well-appointed accommodations, and good breakfast. We hope to see you again, but under better circumstances.
Showing 20 reviews since April 4, 2026.