FAQs

Our team members are proficient in English, Malay, Chinese, Tamil, Hindi, and Korean to ensure a comfortable stay for our international guests.

All guest rooms are equipped with universal power outlets, eliminating the need for a separate adapter for most standard devices. Guests are strongly recommended to bring a suitable power adapter or converter should their devices require a unique or specialised plug.

Yes, the hotel is pleased to accept packages prior to a guest's arrival. To ensure smooth processing, guests expecting deliveries must ensure the package is clearly labelled with their reservation name. Additionally, guests are required to notify the hotel of the impending delivery via email to kualalumpur.house@hyatt.com, providing their reservation name, booking confirmation number, and specific details of the package.

Yes, complimentary premium Wi‑Fi is available throughout the hotel, including all rooms and public areas, ensuring seamless connectivity for every guest.

As the hotel is not pet‑friendly, pets are not permitted on the property, and pet amenities such as bowls or beds are not provided.

We’re also truly sorry that service animals cannot be accommodated. We understand this may be disappointing for guests who rely on support animals, and we sincerely regret any inconvenience this may cause. If you have specific accessibility needs or require assistance during your stay, our team is here to help in every way we can to ensure your comfort and support.

Wake-up calls can be arranged through the Front Desk by dialing extension “0” from the in-room telephone.

We do not have a dedicated concierge team; however, our 24‑hour Front Desk is always available to provide personalised recommendations for dining, local attractions, and transportation, helping to craft the ideal Kuala Lumpur experience based on each guest’s preferences.

Yes, laundry and dry-cleaning services are available daily. Please contact the Front Desk for arrangements, pricing, and turnaround times.

We are not able to provide dedicated vegan or gluten-free dishes, as we cannot guarantee the absence of cross-contamination in our kitchen. Guests with specific dietary requirements are encouraged to reach out to our team in advance so we can offer guidance where possible.

Yes, the hotel welcomes outside food delivery orders. For the security and privacy of all hotel guests, delivery drivers are not permitted on guest floors. All orders must be collected promptly by the guest at the hotel’s entrance. The delivery driver will notify the guest directly when the order is ready for pick-up at the hotel’s entrance.

We do not offer room service; however, guests may order food from our restaurant, Gallery Kitchen, to be delivered to their rooms. Orders can be placed through the Guest Service Centre by dialing extension ‘0’ from the in-room telephone. This service is available daily from 12:00 pm to 10:00 pm.

Yes, the hotel provides complimentary cribs upon request, subject to availability. Guests may contact the Reservations Team at kualalumpur.house@hyatt.com prior to arrival or inform the Front Desk upon check‑in to make the necessary arrangements.

Rollaway beds are also available upon request, subject to availability and an additional charge; however, please note that they are not offered for the Den King Bed room type.

Yes, all guest rooms within the hotel are non-smoking rooms.

Room views vary by type and availability. While the hotel is unable to guarantee a specific view, guests are strongly encouraged to communicate their preference prior to arrival. The hotel team will do their best to accommodate guests’ requests.

Bathtubs are available only in One Bedroom Suite with Two Queen Beds and Two Bedroom Suite.

Room locations are assigned based on availability at the time of check-in. Should a guest prefer a quieter room, please check with the Front Desk upon arrival. The hotel team will do their best to fulfil your location preference.

Yes, hotel guests are welcome to enjoy the outdoor pool, located on Level 37.

Yes, the 24-hour fitness center is open daily for all hotel guests.

We do not have a Business Centre at the hotel; however, our 24‑hour Front Desk team is available to assist with general enquiries or basic administrative needs where possible.

The hotel does not provide spa services. Should guests require assistance with alternative arrangements, our Front Desk team is available to help.

The nearest airport is Sultan Abdul Aziz Shah Airport (Subang Airport), located about 21.4 km from the hotel. Kuala Lumpur International Airport (KLIA1) is approximately 62.9 km away, while KLIA2 is roughly 63.6 km from the property.

Airport shuttle services are not offered at the hotel. However, private limousine services are available for booking (rates apply). Please reach out to the Reservations Team / Front Desk at kualalumpur.house@hyatt.com with your reservation details and pick-up location to arrange this service. Advance booking is highly recommended. Local taxis, ride-hailing services, and public transport are also readily available nearby. 

The nearest public transit options are very close to the hotel: the Kiara 1888 bus stop is just a 2‑minute walk away, while the nearest train station, Segambut, is about a 37‑minute walk from the hotel. 

For more information, please refer to our dedicated Parking & Transportation page.

Car rentals are not provided directly at the hotel, but the Front Desk team will be happy to connect you with trusted local providers. Alternatively, limousine services can be arranged through the hotel’s partners. Please reach out to the Reservations Team at kualalumpur.house@hyatt.com with your booking details to secure this service. Advance booking is recommended.

The hotel offers digital vicinity maps, along with recommendations for nearby local attractions around Mont Kiara, Kuala Lumpur. Our Front Desk team is also available to provide personalised directions and suggestions based on guests’ interests.

Yes, the hotel offers convenient on-site parking. For the latest rates and detailed information, please visit the dedicated Parking & Transportation page.

Yes, valet parking is available for guests at an additional fee, which includes multiple entries within a 24‑hour period.

No, the hotel does not have an electric vehicle charging stations on-site.

No, the hotel does not offer connecting rooms. For families, we suggest booking our Two-Bedroom Suite with King Beds (and a sofa bed), which accommodates up to 5 people.

No, the hotel currently does not offer a dedicated children’s menu. However, our team will be happy to recommend child-friendly options from the existing menu to accommodate younger guests.

Yes, the hotel can host small- to medium-sized weddings, with a capacity of up to 100 guests. 

Our hotel can accommodate a variety of events. Nestled high above the vibrant Mont Kiara district, our sunlit meeting and event spaces are ideal for gatherings of 20 guests or more. With 238 square metres of flexible space across four fully equipped rooms, each offering unobstructed views of the Kuala Lumpur skyline, we cater to both professional and personal occasions. From corporate meetings, training sessions, and small‑scale business events to birthdays, registrations of marriage, and private festive buffets, our venues provide a seamless blend of comfort, versatility, and memorable city vistas. For all inquiries and more information, please visit our dedicated Meetings & Events page.

Yes, the hotel offers comprehensive audiovisual equipment, projectors, microphones, and screens. Please share your requirements, and the team will provide tailored suggestions. 

Yes, on-site catering is available, featuring a range of package options and customisable menus perfect for all occasions. For catering details, please visit our dedicated Meetings & Events page.

Yes, the hotel is designed for maximum accessibility, featuring wide walkways, ramps, elevators, and fully accessible public facilities. To ensure suitable room arrangements are prepared for specific needs, guests may reach out to the Reservations Team at kualalumpur.house@hyatt.com prior to your arrival. 

Yes, the hotel offers specially designed accessible guest rooms featuring wider doorways, grab bars, and other supportive features. Guests are strongly recommended to confirm availability in advance to secure these accessible accommodations.

At this time, we do not provide visual or hearing assistance devices.

To check in, guests are required to present a valid photo identification card or passport (for international guests), the credit card used for the reservation, and a booking confirmation.

Yes, the minimum age requirement for check-in is 21 years old. All minors must be accompanied by an adult.

Yes, the hotel offers complimentary luggage storage at the Concierge desk both before check-in and after check-out. 

The hotel Front Desk operates 24-hours, ensuring that staff is available to facilitate guest check-in regardless of the hour. Should your arrival be scheduled after midnight, we recommend informing us in advance to confirm your late arrival to ensure a smooth check-in process. 

Early check-in is available upon request and is subject to room availability on the day of arrival.

Late check-out is available upon request and is subject to room availability on the day of departure. Guests may inquire with the Front Desk on the morning of check-out for specific arrangements.

No, we currently do not offer express check‑out at the hotel.

The property adheres to a strict non-smoking policy. Smoking is strictly prohibited throughout the hotel premises, with the exception of designated smoking areas. 

All found items are securely recorded and stored. Should a guest realise an item has been misplaced, please contact the Front Desk or kualalumpur.house@hyatt.com with a detailed description of the item and the approximate date of loss.

There is no formal dress code for the hotel’s public areas or restaurant. We simply encourage guests to dress comfortably and appropriately for a relaxed, casual setting.