Hotel Policies

Customer Harassment Policy

Click here for Customer Harassment Policy.

Protecting Our Environment

We are committed to minimizing our impact on the environment and keeping the Hokuriku region alive and energized. Thank you for your cooperation and understanding.

• Hyatt House Kanazawa is LEED New Construction (NC) v2009 certified. LEED, or Leadership in Energy & Environmental Design, is a green building certification program that recognizes best-in-class building strategies and practices.
• Hyatt House Kanazawa is supporting the reduction of our plastic footprint and are preparing to reduce the usage of specific plastic items. We use PLA (plant-derived plastic) straws and have switched to refillable bottles.
• To reduce plastic waste, we avoid using plastic bottles by providing reusable water bottles in our rooms and by serving drinking water in pitchers in our event spaces.
• We have lowered water pressure in the showers to conserve water.
• While we offer amenities like toothbrushes and pajamas at the host stand, we ask that guests bring their own when possible to help lessen waste and the impact on the environment.
• Another project that we co-produced with a local manufacturer, Kanamori Alloys, was to collect all the aluminum bottles used throughout the hotel to create stylish plates and cutlery.

VIR Program for Longer Stays

When you’re going to be with us for a while, we want you to feel comfortable. For those visiting for 21 days or more, our House Host welcomes you to enjoy our Very Important Resident (VIR) program. VIR is designed specifically to make your everyday needs our business. We personalize every aspect of your stay, so it’s an easy transition from your home to ours.

Here are some of the fabulous perks you’ll enjoy with VIR status:

• VIR hotel tour (reservation required)
• Scrub stub (laundry credit)
• VIR welcome amenity

No sign-up necessary—we will welcome you as a VIR automatically when your reservation is 21 days or more.

Baby and Kid Friendly Hotel

With apartment-style rooms featuring kitchens and laundry facilities, Hyatt House Kanazawa is ideal for families. We offer the following services to make your stay as safe and comfortable as your own home.

[Meals]

• We offer microwave ovens in all rooms.
• Many rooms are equipped with a kitchen.
• Highchairs and children’s tableware are available in the breakfast area.
• Children under 12 can enjoy complimentary breakfast.
• We accommodate food allergies. Our baby food does not contain the seven allergen categories that are required to be labeled, and our infant food contains only some allergen categories.
• You may bring baby food into our dining facilities.

[Bedding]

Cribs are available, and children can sleep together in the same room if no extra beds are required, without extra charge.

Children’s pajamas, bathrobes, toothbrushes and slippers are provided free of charge.

[Diapers]

Diaper pods are available to borrow during your stay.

[Bath]

Baby baths are available to borrow during your stay.

Food Safety Management System ISO22000: 2018 Certification

Hyatt House Kanazawa and Hyatt Centric Kanazawa received certification from the International Standardization of Food Safety Management System ISO22000: 2018 in October of 2022.

As a global hotel chain, Hyatt Hotels has been proactively working toward improving food safety and awareness. Hyatt House Kanazawa and Hyatt Centric Kanazawa have both created an in-house team to strengthen food safety management since the opening of the hotels.

The inspection process from manufacturing to distribution is scrutinized and continuously improved and has led to us receiving the certification of ISO22000: 2018, which is applicable to any organization within the food chain, providing greater transparency and food safety security to our guests.

At Hyatt House Kanazawa and Hyatt Centric Kanazawa, we are committed to food safety and sustainability while offering creative experiences for our guests.

Coworking Space Information

• Please note that the doors will be opened periodically for ventilation.
  
• Please do not disturb other guests with loud noises, calls or conversations.
• Smoking is not allowed in the building, including the terrace. Please use the smoking room for smoking.
• The hotel is not responsible for any loss or theft of your belongings. Please take care of your valuables.
• You can enjoy food and beverages from H Bar and H Market while using the coworking space. Please do not bring in any outside food or drinks.

Rental Space at H Restaurant

The listed price is the cost of the venue. Equipment is available for rent at an additional charge: 55” or 65” LCD monitor, BOSE sound system, wireless microphones, projectors, whiteboards, and service staff.

• Please refrain from bringing in outside food or beverages to H Restaurant. If you need food or drinks, please purchase them at H Market or H Bar.
• Please return furniture to its original layout and clean up after use.
• This venue is unstaffed. Please take care of your own valuables.

Pet Friendly

Hyatt House Kanazawa has dog-friendly rooms dedicated to our guests traveling with their dogs. We are delighted to welcome our guests with their dogs to relax and unwind. Please see below before booking our dog-friendly rooms.

• You will need to sign a CONSENT FORM to stay in a dog-friendly room.
• Only one small-breed dog under 10 kilograms may stay per room, and other animals are prohibited.
• Dog breeds that may not stay at our hotel: Bouvier des Flandres, Rhodesian Ridgeback, Rottweiler, American Pit Bull Terrier, Grand Bleu de Gascogne, Tosa-Ken, Neapolitan Mastiff, Billy, Bull Arab, Bull Terrier, Bull Mastiff, Bergamasco Sheepdog, Beauceron, Bordeaux Mastiff, Mastiff, French Mastiff, Chow Chow, Miniature Bull Terrier.
• Dogs must be caged while in transit through public areas of the hotel.
• We reserve the right to refuse your stay at our hotel if you are not able to follow the policies regarding our dog-friendly rooms.

Sustainability Policies

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.

Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.

 

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.

 

Bottled Water

To reduce the use of single-use plastics, our hotel no longer provides bottled water. Instead, you may easily fill your drinking vessel with drinking water available throughout the hotel.