Reviews
weekend stay
The room was great, spacious and clean. Stayed in a 1 bdrm suite with husband and 2 kids for a soccer tournament. Breakfast was enjoyable, but only sausage for meats. I was worried about check in, but it went smoothly. checkout was also late (12pm) which was nice, no rush. Biggest complaint was the price mark up due to the tournament or other activities in the area.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Phylicia, we are glad your room was spacious and clean, giving your family room to settle in during tournament weekend. It is good to know breakfast was enjoyable, though we are sorry the meat selection felt limited. Your check-in went smoothly despite your initial worry, and having until noon to check out gave your family a more relaxed finish to the stay. We understand that higher prices during a busy weekend can be frustrating, and your comments about pricing have been shared with the teams responsible for that area. We appreciate you choosing Hyatt House Sterling Dulles Airport North and hope to welcome you again.
Better service than average Hyatt House
Busy with kids soccer tournament but they quieted down after 10 pm. Appreciated room upgrade for Rewards status which doesn’t often happen in US hotels. Hotel in decent shape but 1 of 2 lifts not working and a few places could do with a touch up. Surprised to be charged $10 for parking in this outskirts location. Not much around if you don’t want to drive… Breakfast area seemed better layout and less crowded than others.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
We are glad your Rewards status brought a room upgrade, and that the soccer group settled down after 10 p.m. The breakfast area’s more open layout sounds like a welcome change from the crowded setups you have encountered elsewhere. We are sorry the elevator interruption and upkeep concerns affected your stay. We also understand that the parking charge felt unexpected in this location. Your comments have been shared with the teams responsible for each area. We hope your next visit to Hyatt House Sterling Dulles Airport North feels smoother.
Not up to Hyatt Standards
4 issues: 1. Unable to adjust stay at time of check in. Yes - I know the room was paid in advance and I have been able to make changes on 3 other occasions at Hyatt ove rhte years - its the nature of business travel. 2. Charge for parking - expected in a city center. not when the hotel is miles from the city center and there is literally a field next to the hotel and the adjacent hotel does not charge for parking. poor showing 3. Workout room below Hyatt standards - single flat ONLY bench falling apart (happy to provide a picture). 4. Still no invoice for the stay. This is the first time I can remember that a hotel has not emailed the invoice the same or next day.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Raymond, we are sorry you were still waiting for an invoice after your stay, especially when you needed it for business travel. Your other comments about our policies and facilities have been shared with the teams responsible for each area. We appreciate you taking the time to explain what happened and hope to provide a more dependable experience in the future.
Excellent Hyatt Property in Sterling Virginia
This property is wonderful and conveniently located right off Route 7, with almost direct access to Dulles Town Center. The entire property is very well maintained, and the rooms are spacious, clean, and comfortable. The parking is very convenient and, best of all, free. They also offer a shuttle service, which is a huge plus and makes getting around even easier. The breakfast and overall food offerings were superb. What truly stands out, however, is the exceptional staff. If you need anything, all you have to do is ask. Everyone is friendly, professional, and genuinely willing to help. I would especially like to thank Wilson and Cameron for making my stay even more enjoyable. Their professionalism, positive attitude, and dedication to guest satisfaction did not go unnoticed. Kudos to both of them, and please continue the outstanding work and commitment to excellent customer service. Thank you to the entire team for making my stay such a positive experience. I look forward to returning soon and highly recommend this property to anyone visiting the area. Five stars all the way!
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
What a pleasure to read such a thoughtful account of your stay at Hyatt House Sterling Dulles Airport North! We are proud that our convenient setting near Route 7 helped make your visit easy, and it is wonderful to know your room was spacious and comfortable. Your kind words about Wilson and Cameron are especially meaningful. We have passed your praise along to both of them, and their professionalism and warm approach will surely make them smile. We are also glad the convenient parking and shuttle service made getting around easier. Knowing breakfast and our food offerings were highlights is a lovely compliment to the team behind them. Your description of the well-maintained property truly made us smile, and we are grateful for your recommendation. We look forward to welcoming you back soon!
Not good
Parking fee was never mentioned anywhere and $11/day is too high and staff was not ready to remove them. Not sure if this is for everyone
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
We are sorry the parking charge was not clearly communicated and that getting it reviewed was frustrating. Questions about a fee can quickly take away from an otherwise straightforward arrival. Your comments about the charge and the communication around it have been shared with our Guest Relations team. We appreciate you bringing this to our attention.
Pleasant stay
The Hyatt House went above and beyond for me... don't know why? I just said hi to Karen and when she asked me for my ID I kiddingly said " No!" We both laughed. Best Hotel I've been at in VA so far this year.... GREAT ATMOSPHERE
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
That playful exchange with Karen is exactly the kind of moment that makes a hotel visit memorable. We have shared your kind words with her, and she will be glad to know her humor helped make your time at Hyatt House Sterling Dulles Airport North so enjoyable. It is wonderful to hear that our atmosphere stood out during your visit. We would be delighted to welcome you again on your next trip to Virginia!
Great Hotel, rooms are clean and comfortable
We had a wonderful stay at the Hyatt House Sterling/Dulles Airport-North. We were there for a softball tournament. We had a ton of kids with us and the staff was amazing with them! The hotel was clean, comfortable, and well maintained, and the spacious room had everything we needed for a relaxing stay. The staff was incredibly friendly and welcoming, always willing to help with a smile. The complimentary breakfast offered a great variety of options each morning for the kids before their games. We especially appreciated the comfortable beds, quiet atmosphere, and overall attention to detail throughout the property. We would definitely stay here again and highly recommend it to anyone visiting the Sterling area!
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
We are so pleased you had such a great experience with us at Hyatt House Sterling Dulles Airport North. It sounds like your group kept things lively, and our team truly enjoyed hosting all of you during the tournament. Hearing that the complimentary breakfast and our welcoming environment made a difference for your kids means a lot to us. We’re grateful you noticed the care our team puts into maintaining a comfortable, quiet experience and that your guest room had everything you needed to feel right at home. Thank you for your thoughtful recommendation, Tenaciousj3322. We would love to welcome you back on your next trip to Sterling!
Not clean!
The staff did not clean the rooms as regularly as they should and when they did come to clean it was a very half hearted effort.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
We are sorry to read about your disappointment with the condition of your room, Kids. Experiences like the one you described are not what we want for our guests, and our housekeeping team will be reviewing this carefully. Thank you for taking the time to share your perspective.
Won’t be back
This hotel is in a horrible location. From early morning to evening, there’s nothing but hundreds dump trucks that are pulling in and pulling out of the entranceway that are filling the quarry across the street so plan according if you’re trying to get somewhere on time. They only clean every four days, but they don’t tell you that when you check in and give you a hard time when you asked for your room to be cleaned. In the meantime you have to figure out where to put all your trash that you may gather. Also a heads up they charge for parking too! Sleeping was almost impossible with the LOUD air conditioner in the bedroom.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Thank you for taking the time to share your experience, ManteoGirl. We are truly sorry your visit brought these frustrations. The location challenges and the noise from your room's air conditioner clearly made it difficult to feel at home, and we apologize for the inconvenience you faced with housekeeping frequency and support as well. We appreciate you letting us know about these concerns. Your feedback will be shared with our Guest Relations, Housekeeping, and Engineering teams so they can address each of the areas you mentioned. We are grateful for the chance to learn from your experience.
Clean and Friendly
Nice hotel with friendly staff. Walkable to Sheetz but nothing else. Call in advance to understand their shuttle service
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
We appreciate you sharing your experience, Getaway10305257053. It is great to know you found our hotel clean and our team welcoming. Thank you for highlighting the convenience of Sheetz nearby and your suggestion regarding our shuttle service—your observation is helpful for future guests. We look forward to seeing you again at Hyatt House Sterling Dulles Airport North!
Highly recommend
I was quite happy with this hotel. The room was very comfortable, larger than expected, with full size fridge and kitchen facilities. Everything was very clean, shower was hot, bed was comfortable. The breakfast was way better than your average airport hotel. They had name brand tea (Tazo) rather than the cheap stuff. Even the bread for toast was super fresh, extra thick, obviously better quality. I really enjoyed the berry compote and nuts provided for the yogurt. Staff was helpful and professional. Would stay here again and highly recommend it.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Thank you so much for your thoughtful review! We’re delighted to hear you enjoyed your stay at Hyatt House Sterling Dulles Airport North and appreciated the spacious room, well-equipped kitchen, and breakfast options. It’s wonderful to know our team made a great impression. We’d love to welcome you back again soon.
Great service, clean rooms, amazing breakfast
It was very clean and the staff was very helpful. The rooms were very clean and the breakfast was one of the best ones I've ever had. Definitely will stay again!
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Maryam, thank you for sharing your kind words! We’re so glad you enjoyed your stay at Hyatt House Sterling Dulles Airport North and appreciated our helpful team and breakfast. We look forward to welcoming you back soon.
With a little effort, this could be a five star property.
This was a nice looking property and the rooms were pretty awesome. The breakfast was very nice. There was a laundry room. There was a pretty cool grass area beyond the parking lot for the dogs to walk on, but there was poop everywhere. I would have given five stars except for a couple of things. First, the dog poop was everywhere. There was not one bit of grass where my dogs could go to the bathroom without stepping in dog poop. I told the front desk about it the first day and I was there for five nights and nobody ever did anything about the dog poop everywhere. Also, they didn’t offer poop bags. I have 20 rolls of poop bags myself and I always pick up my poop and if somebody missed a poop and I have my bag out, I’ll get the other poop too, but this was such such a huge huge mess. I couldn’t have made a dent in it. Maybe if they put bags out people would pick up the poop. I mean they give us toothpaste if we forget it why not put poop bags out in case somebody runs out? Also, the trashcan over by the grass that was used for poop bags was filled to overflowing, and I mean there were probably 25 Bags hanging overflowing the top of the trashcan. It probably hasn’t been emptied in weeks. The second thing was that two of the guys at the front desk were pretty unpleasant to deal with. It seems like nobody told them that this is a customer service oriented job. They were stern and looked at me suspiciously when I talked I mean like they looked at me like they were trying to catch me in a liar or something. And one of the guys talked over me every time I tried to say anything, cutting me off if I tried to speak.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Thank you for taking the time to share your detailed feedback, Slpayton. We’re glad to hear you enjoyed the look of the property, your room, and the breakfast. We appreciate your suggestions regarding the pet area and guest amenities, as well as your comments about our team members. Your insights are valuable, and we’ll review them closely to ensure we’re providing the best experience possible.
Would stay again
Very nice hotel. Clean and friendly staff. Would stay again. Easy check in and check out. Breakfast was nice and the staff was attentive.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Thank you for sharing your feedback. We're glad you enjoyed the cleanliness, friendly team, and convenient check-in process. Your kind words about breakfast and our attentive team mean a lot. We appreciate your comments and hope to welcome you again in the future.
Terrible experince at staying in Hyatt House Sterling/Dulles Airport-North
I booked a suite, but after checking in, we discovered that we had been given a regular room instead. When I spoke to the front desk, the lady told me that we had agreed to stay in a regular room — which was surprising to hear. I showed her my booking confirmation, but she claimed she found notes indicating otherwise. This was not only untrue but also felt like a deceptive tactic by the hotel. Our plans were disrupted since we specifically needed the extra space to prepare for a program, but we had no choice but to stay in the room provided. No one even contacted us about this issue. The next evening, I returned to the front desk to ask why we were given a regular room despite booking a suite. This time, I was told that the guests in the suite we booked had extended their stay for a month — another explanation that didn’t seem credible. It almost felt as if the situation was being portrayed as my fault. They mentioned compensating us with some Hyatt points, which I never asked for. At the very least, the hotel could have offered one complimentary night after failing to provide the room I booked and giving inconsistent explanations.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
We appreciate your feedback, Shawn. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (full name and stay dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible.
Great stay near Dulles airport!
Check in was quick, although digital key wasn't available. We were given bottled water as well. We stayed in a 1 bedroom king suite with a kitchen and sofa bed. Everything was clean and well stocked and the bathroom shower has floor to ceiling glass covering half instead of a full door. The bed was comfortable with the air condition vent blowing directly on the bed. Breakfast had a lot of variety including waffle makers that were conveniently placed opposite the buffet to avoid congestion in the breakfast area. Overall, we had a great stay and would return.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
ricardo, we’re delighted you loved your experience at Hyatt House Sterling Dulles Airport North. The team is pleased the suite met your expectations and that the extensive breakfast options added to your enjoyment. Thank you for staying with us, and we look forward to welcoming you back in the future.
Good bang for your buck in hyatt points
Good hotel/spacious and clean especially for the price. Elevator needs improvement, staff is good. Breakfast is mediocre.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
A, thank you for sharing your experience at Hyatt House Sterling Dulles Airport North. The team is pleased you found the accommodations spacious and welcoming. Feedback regarding amenities and breakfast offerings will be reviewed further. We appreciate your comments and hope to see you again.
In need of a deep clean
The elevator was slow, and the room smelled like mildew in the air ducts, they should do a deep cleaning by floor and refurbish the elevator to be a little faster.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Tourist16555176913, thank you for sharing your perspectives. Your input regarding areas that could use updates is very helpful, and the team will review your suggestions as they consider ongoing improvements.
Old and dated-not really a Hyatt property
This property is old and dated, smells like an apartment building with people cooking food in rooms like it’s their main residence and the halls smelled like wet dog when it’s rainy. Will not stay at this location again. Also breakfast area was not spacious and the offerings were not up to brand standard. This is not up to the brand’s standard. It needs a complete rehab.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
586joyf, thank you for sharing your impressions. The feedback is valued and will be considered by the team. Attention is continuously given to providing comfort and maintaining the atmosphere throughout the building. The comments regarding common areas and amenities have been duly noted.
Beautiful
All around enjoyed and pleasant, the staff was wonderful to my in-law. They were very accommodating. We near our cars which made it easy for elders to access easier an near the pool.
General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review
Kevin, the team at Hyatt House Sterling Dulles Airport North is thrilled you enjoyed your experience. It’s wonderful to hear you found our colleagues accommodating and appreciated the convenient location for your family. We’re looking forward to welcoming you back for another enjoyable visit.
Showing 20 reviews since July 9, 2025.