FAQs
General FAQ
Guests may request their preferred room type or view; we’ll do our best to accommodate.
No on-site rentals, but car companies are located at Dulles Airport nearby.
Yoga mats and equipment are available in our fitness center.
Local running and walking trail guides are available at the front desk.
Printer, scanner, and fax services are available in the business center.
We offer kids’ menu options and high chairs in our gallery restaurant.
A self-service laundry room is available on-site; laundry service too.
The front desk curates local activity recommendations and event info. Nearby Washington D.C. is full of tours, events and activities for everyone.
We offer patio seating and relaxed outdoor areas for guests.
Don’t worry—we provide emergency toiletries like toothbrushes or safety razors at no extra charge.Don’t worry—we provide emergency toiletries like toothbrushes or safety razors at no extra charge.
Our Gallery Hosts handle everything from directions to tour bookings.Our Gallery Hosts handle everything from directions to tour bookings.
Hotel Experience & General Information
Hyatt Place Sterling Dulles Airport-North combines modern comfort and convenience near Dulles International Airport. Each spacious guest room includes a plush Hyatt Grand Bed®, Cozy Corner seating area, work desk, mini-fridge, and free high-speed Wi-Fi. The on-site Gallery Market and Gallery Kitchen serve breakfast and 24/7 meals, while the property features a 24/7 fitness center, seasonal outdoor pool, and free airport shuttle service.
Hyatt House Sterling / Dulles Airport – North is ideal for corporate guests visiting Lockheed Martin, NTSB, or nearby tech firms; families with our spacious suites, separate seating areas, sleeper sofas, and free buffet breakfast we make it comfortable and kid-friendly; couples enjoy the relaxing atmosphere and easy access to shopping, dining, and scenic trails; and solo travlers enjoy convenient amenities like our digital check-in and express check-out, and Chromecast-equipped TVs—for an easy, independent stay.
Standard check-in is 3:00 PM and check-out is 12:00 PM. Early check-in or late check-out can be requested for an additional fee, subject to availability.
There is no resort or destination fee at our property.
Yes, our front desk provides complimentary luggage storage before check-in and after check-out to help streamline your travel experience.
Yes, we accept packages and deliveries for registered guests. Please contact the hotel in advance and provide your full name, arrival date, and confirmation details.
Rooms & Amenities
Yes, every room is equipped with a dedicated work desk, multiple power outlets, free high-speed Wi-Fi, and work lighting—ideal for remote work or business travel.
We offer down and hypoallergenic pillow options to ensure a customized and restful sleep experience.
Yes, we provide daily housekeeping services. Guests can adjust or opt-out of service based on preference via hotel staff.
Our accessible offerings include ADA-compliant rooms with roll-in showers or tubs with grab bars, lowered fixtures, visual alarms, wide doorways, and accessible public spaces like the fitness area, pool, and lobby.
Yes, all guestrooms come with a mini-fridge, coffee maker, and HDTV with Chromecast.
A 24/7 Gallery Menu is available in-room for full, in-room dining anytime via in-room delivery.
Rollaway beds are not available. However, all rooms include a sleeper sofa in the Cozy Corner for extra sleeping space.
Yes—daily housekeeping is standard and can be customized or declined.
Parking, Travel & Transportation
Washington Dulles International Airport (IAD) is approximately 5–7 miles away, with easy access to ride-share, taxis, and the Metro Silver Line nearby.
Yes, we offer a complimentary shuttle to and from Dulles Airport and within a 5-mile radius, operating daily from 5 AM to 11 PM.
Rideshare services like Uber and Lyft are readily available. Guests can also use the nearby Silver Line Metro, local bus routes like 322 and 924, or taxi services for area travel.
Yes, we're within 1 mile of Dulles Town Center Mall, over 40 restaurants, Algonkian Park, and a variety of local tech companies.
While we don't offer on-site rentals, car rental desks are located at Dulles Airport and nearby. Bicycle trails in Algonkian Park are accessible within walking distance.
We offer complimentary self-parking only—valet service is not available.
Yes, EV charging stations are available at the adjacent Sheetz gas station, a short walk from the hotel.
Hotel Facilities
We do not have an on-site spa, but local spa services are available nearby. See our front desk referrals.
No reservation is required. The Gallery Kitchen and Gallery Market serve breakfast and all-day dining through the HBar is available on a walk-in basis.
Our outdoor pool is seasonal, typically open from late spring through early fall.
WiFi & Digital
We offer complimentary high-speed Wi-Fi throughout the property, suitable for streaming, work, and video conferencing.
Yes, all rooms feature Chromecast-enabled HDTVs, allowing seamless content streaming from your device.
Yes, enjoy contactless mobile check-in, digital key access, and other in-app services via the Hyatt app.
Families & Groups
Yes, connecting rooms are available upon advance request—perfect for families or group travel.
We provide cribs, high chairs, and child-friendly menu items in the Gallery Kitchen.
Absolutely. With over 1,600 sq ft of flexible meeting and event space, we're equipped for corporate meetings, reunions, and social celebrations.
Pets
Yes, we are pet-friendly (dogs only). Fees apply: $100 for 1–6 nights, $200 for 7–30 nights. Up to two dogs (max 50 lbs each, combined 75 lbs) are welcome. A pet relief area is provided.
Yes, thanks to our dog-friendly policy, which includes designated on-site relief areas and all-inclusive pet fees.
Accessibility
We offer ADA-accessible rooms with roll-in showers or tubs with grab bars, lowered fixtures, visual alarms, and accessible public areas like the fitness center, pool, and meeting spaces.
Service animals are always welcome. Guests must bring the official harness or ID; no other documentation is required.
Booking & Policies
Reservations may be cancelled or modified free of charge up to 48 hours before your scheduled arrival. After this period, a fee may apply.
Members of World of Hyatt enjoy complimentary breakfast with qualifying rates, faster Wi-Fi, digital key, and points toward free nights.
Yes, we offer negotiated rates for corporate accounts, government employees, group bookings, and long-term stays. Please contact our sales team directly.
Early check-in is available for an extra fee and can be reserved in advance.