FAQs
Hotel Experience & General Information
Hyatt House Dallas/Frisco is conveniently located near popular Frisco attractions including Comerica Center, The Star, and the shopping and dining at Legacy West, making it an ideal base for exploring the city’s newest and most vibrant districts.
The hotel is situated in the heart of Frisco’s newer developments and reflects the area's modern energy, growth, and entertainment options.
The property is well-suited for all types of travelers, including families, business guests, couples, and solo visitors.
Check-in time is 3:00 p.m. and check-out time is 12:00 p.m. Early check-in and late check-out may be available based on availability.
Yes. Please contact the front desk for assistance.
Yes. Guests may send packages to the hotel. Please notify the front desk of any expected deliveries.
Rooms & Amenities
Standard rooms offer essential comforts, while suites include a kitchenette. Premium suites feature a separate bedroom and expanded living space.
Yes. Guestrooms include complimentary Wi-Fi, ample charging outlets, and a dedicated workspace.
Yes. Hypoallergenic options are available upon request.
Housekeeping service is offered every three days during your stay. Additional service can be requested at any time.
The hotel offers ADA-accessible rooms and public spaces that meet ADA requirements.
Yes. All guestrooms include a mini fridge.
No. The hotel does not offer room service.
Yes. Rollaway beds are available for an additional fee of $25 per night.
Yes. Additional housekeeping service is available upon request.
Parking, Travel & Transportation
The closest major airport is Dallas/Fort Worth International Airport (DFW).
No. Shuttle service is not available at this time.
Rideshare options such as Uber and Lyft are readily available in the area.
Yes. The hotel is close to several nearby entertainment, business, and dining areas.
Rental cars are available through nearby providers.
No. The hotel does not offer valet parking.
No. The property does not have EV charging stations.
Complimentary self-parking is available for all guests.
Hotel Facilities
No. The property does not have a spa.
Reservations are not required. Walk-ins are welcome.
Yes. The indoor pool is open year-round.
WiFi & Digital
Standard Wi-Fi is available throughout the hotel. Upgraded speeds are not currently offered.
No. Smart TVs and built-in streaming options are not available.
Yes. Mobile check-in and digital key features are available through the World of Hyatt app.
Families & Groups
No. The property does not offer connecting rooms.
The hotel offers cribs and a selection of children’s board games.
Yes. Group accommodations are available. Please contact the hotel for details.
Pets
Yes. The hotel welcomes up to two dogs per room. A $75 non-refundable pet fee applies for stays of 1–6 nights. For stays of 7–30 nights, a $175 fee applies. Dogs may not exceed 50 pounds individually or 75 pounds combined. Guests staying more than 30 nights should contact the hotel directly for approval.
Yes. Dogs are permitted in accordance with the pet policy.
Accessibility
The hotel offers ADA-compliant guest rooms, entrances, public spaces, and amenities.
Yes. Service animals are always welcome. No documentation is required, though guests may be asked whether the animal is required because of a disability and what tasks it has been trained to perform.
Booking & Policies
Reservations must be canceled at least 24 hours prior to arrival to avoid a one-night fee. Policies may vary for third-party and advance-purchase bookings.
Yes. World of Hyatt members can enjoy exclusive benefits, points, and rewards.
Yes. Special rates may be available. Please contact the hotel or visit the property’s website for more information.
Early check-in is available based on availability on the day of arrival.