Reviews
Yuck
Complete dump. Should not be a Hyatt property. Room wad disgusting. Need paint and cleaning. Missing baseboard pieces and pull out couch mattress was incredibly disgusting and stained. Do not stay here. Find another local Hyatt property. Yuck
SO many choices in Dallas - don't make this one.
Crappy hotel, crappy service. Go here if you want rooms with features that don't work, slow wifi, bad service, underwhelming breakfast, no elevators, a charge for parking, and generally a stay not worthy of the Hyatt brand.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We understand your concerns regarding room features WiFi performance service breakfast elevator availability and parking charges. These areas have been noted and will be reviewed with our management maintenance and guest service teams to improve reliability communication and overall guest satisfaction. We take brand standards seriously and value your comments as we continue working to strengthen the guest experience. We hope you will consider visiting our hotel again for a more comfortable stay. Sincerely, Hotel Manager
The worst hotel ever!!!
The worst hotel I have ever been to. Rooms are not clean, bed sheets had alot of stains and hair. Carpet had alot of holes and shower looked like it hadn't been cleaned in 30 years with body hair all over shower.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We understand how the reported condition of the room bedding carpet and shower affected your overall experience. These issues have been noted and will be reviewed carefully with our housekeeping maintenance and management teams to strengthen cleaning procedures room inspections and general upkeep. Guest comfort and cleanliness remain important priorities for our property. We hope you will consider visiting our hotel again for a much better experience. Sincerely, Hotel Manager
Customer Service
The customer service at check in and check out could’ve been a bit better. The rooms were clean and no noise. Overall, it was a great stay.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We are pleased you enjoyed the clean rooms, peaceful atmosphere and overall stay. We have noted your feedback regarding check in and check out service and will address it with the appropriate team. We hope to welcome you again. Sincerely, Hotel Manager
Not the best Hyatt..
Hotel is very dated and needs renovation and remodeling. Crawling bugs, dead cockroaches, and NO Elevator. Try hauling your luggage up to the 3rd floor.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We value your feedback regarding the property condition and accessibility. Your concerns about room updates, cleanliness and stair access have been noted and will be reviewed with the appropriate teams. We hope to welcome you again. Sincerely, Hotel Manager
Needs to be remodeled
The room was worn down. Pool was dirty with no one using it. Gym had ancient work out machines. Sliding door to the HANDICAP bathroom in omthe handicap room was broken and off of the track that handly still existed. The entire hotel needs to be remodeled
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We appreciate your detailed feedback and have noted your concerns regarding the pool, fitness equipment, room condition and bathroom door. These matters will be reviewed with the appropriate teams as improvements continue. We hope to welcome you again. Sincerely, Hotel Manager
Horrible manager
Horrible manager will barge into your room while you’re in the shower and demand you get out even if you requested 4pm checkout as a globalist.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We value you taking the time to share your experience. We have noted your concerns regarding the checkout process and room entry procedures and will review them with the appropriate teams to enhance the guest experience. We hope to welcome you back again. Sincerely, Hotel Manager
Would not return here
Very dirty missing spots of carpet. Vents were overly dusty. Bed was made every couple days. Door frames were scuffed and dirty. Breakfast drink holders were dirty.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We appreciate you sharing your feedback from your recent stay. We have noted your concerns regarding cleanliness, housekeeping, room condition, and breakfast area maintenance, and will address them with the appropriate teams. We hope to welcome you back again. Sincerely, Hotel Manager
Dated and Dirty
While the room layout was exactly what we were looking for and ultimately why we chose this hotel, the property itself was quite dated and not as clean as we expected. The walls had noticeable stains, and the bathrooms felt worn and in need of updating. We also found the staff to be less responsive than we had hoped. For example, when we requested additional towels, we were told to walk to the front desk to pick them up ourselves. Since our room was in a building several buildings away and we were traveling with small children, that wasn’t a practical solution. The breakfast was about what we expected for a Hyatt House—nothing exceptional, but a standard complimentary breakfast with a decent variety.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, We are pleased the room layout and breakfast met your needs. We have noted your concerns regarding cleanliness, room condition, and service responsiveness, and will review them with the appropriate teams. We look forward to welcoming you back again. Sincerely, Hotel Manager
Nothing much good to say about it.
It just felt "old," the TVs were very old with horrible picture quality. The curtains had giant stains on them. The bed was extremely uncomfortable and very firm. We only got one sheet and one thicker type sheet on the bed for linens. Even though it had a couch bed, there were no other linens in the room. The room smelled musty. I just anticipated more from a Hyatt, honestly. Thankfully, it was cheap, so I didn't feel like I was cheated, but I wouldn't stay again.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Tiffany S, We regret that your stay did not fully meet your expectations. We are pleased that you found value in the rate offered. Your comments regarding room condition, bedding comfort, linens, television quality, and room odor have been noted and will be reviewed with the appropriate teams. Had any of these concerns been reported during your stay, we would have gladly worked to improve your experience. We hope you will consider visiting our hotel once again. Sincerely, Hotel Manager
A Nice Exteded-Stay Hotel In Noth Dallas Offering Clean And Safe Environment And Large Suites.
We have been to many hotels in the US and other countries, we like the Hyatt House at Addison, because it add quality to our travel to North Dallas. Have been here about 30 times. We like the excellent staff in front desk, house keeping and breakfast service. Excellent location in Addison, surounded by parking lot that is clean and well landscaped. The suites are like apartment with full size kitchen, good refrigerator and stove top. All appliances work. The bathrooms are safe and easy to use. Great for seniors and everybody. Is it important ? It is to us.
Amey Patil, Owner at Hyatt House Dallas/Addison, responded to this review
Dear Guest, It is truly rewarding to hear that our hotel continues to be a trusted choice during your visits to North Dallas. We are delighted you enjoy our spacious suites, welcoming team, and comfortable environment. Your continued support means a great deal to us, and we look forward to welcoming you again soon. Sincerely, Hotel Manager
Dallas Trip
Hotel is old and dated. Found old food under the tv stand. The bed was uncomfortable and we found hair in the sheets upon pulling the, back. Dirty utensils were found in the kitchen sink.
Hotel Management, Marketing at Hyatt House Dallas/Addison, responded to this review
Hi Sgriffin23, Thank you for sharing your feedback with us. We genuinely appreciate you taking the time to let us know about your experience. We're always striving to improve and will be reviewing our housekeeping procedures to ensure our guests have the best possible stay. We hope to have the opportunity to welcome you back and provide a more enjoyable and comfortable experience. Warm regards, Hyatt House Dallas/Addison Management Team
Hyatt House Addison
If you are choosing a Hyatt Hotel in the Addison area I would opt for another hotel, even if it means additional cost. This hotel does not meet what I would expect from a Hyatt hotel.
Hotel Management, Marketing at Hyatt House Dallas/Addison, responded to this review
Hi Jimaosborn, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet your expectations. We truly value guest insights as they help us continue to improve. We hope to have the opportunity to welcome you back in the future and provide a stay that fully reflects the Hyatt standard. Warm regards, The Hyatt House Addison Team
This place was horrible
This hotel was horrible, not only a dump, Guests took over the property and had a party from about midnight to about 430AM. No employees were available. Called for help for hours and no one ever answered Guest angrily confronted the manager the next morning - the staff doesn’t clean under the toilet seat - No “do not disturb” sign - Asked to not clean room and they did anyway - Toilet needed to be fixed - Towel rack in shower missing rungs and rusted - Coffee packs but no coffee maker - Chromecast doesn’t work- says we aren’t on Hyatt’s network yet we are - Bedroom door hinge pulling out of jamb-door drags on carpet - No pans in kitchen - At this hotel there is no black tea at breakfast - Carpet torn up between kitchen and dining - Trim Paint worn to wood in both bathrooms - Shower door doesn’t stay closed - Phone has no cord to handset - Party outside my window from -1am to 430 - No one at the front desk after midnight - No candy bars at the market - Wearing light colored socks in the room results in dark colored sock bottoms
Hotel Management, Marketing at Hyatt House Dallas/Addison, responded to this review
Dear David, Thank you for taking the time to share your feedback. We truly appreciate you letting us know about your experience. Please accept our sincere apology that your stay did not reflect the level of comfort and care we strive to provide for every guest. Your comments are very important to us, and we take them seriously. What you described is certainly not the standard of service and condition we work hard to maintain. Our leadership and maintenance teams are already reviewing these concerns closely, and corrective actions are underway to ensure improvements are made. We would truly value the opportunity to speak with you directly and learn more about your stay. Please feel free to call the hotel at your convenience so we can assist you personally. We hope to have the chance to restore your confidence and welcome you back for a much better experience in the future. Sincerely, Hyatt House Dallas/Addison Management Team
Change in standard, cleanness, less accommodating new owners
Not as clean as expected, floors needed vacuuming, kitchen cabinet hanging off hinges, I did not get the room request in advance nor late check out requested in advance. I have notice the staff are not as friendly, accommodating with new owners and management.
Hotel Management, Marketing at Hyatt House Dallas/Addison, responded to this review
Hi Melinda, thank you for sharing your thoughts. We’re truly sorry your stay didn’t meet expectations. Your feedback about cleanliness and service is important, and we’re taking steps to make improvements. We hope to have the chance to welcome you back and provide a better experience. Kind regards, Hyatt House Dallas/Addison Management Team
Comfortable Stay for Multiple Days
Solid spot with great kitchen and common areas. The gym was also fully stocked and updated with new equipment. Heavy dumbbells and even a Peloton.
Hotel Management, Marketing at Hyatt House Dallas/Addison, responded to this review
Hi Chase, Thank you so much for sharing your experience! We’re thrilled to hear that you enjoyed our kitchen, common areas, and fully stocked gym. It’s great to know the updated equipment, including the Peloton and heavy dumbbells, helped make your stay comfortable. We hope to welcome you back soon for another fantastic visit! Best regards, Hyatt House Dallas/Addison Management Team
Globalist benefits not granted. Will not stay here again.
This hotel fails in multiple aspects, there was no hot water in one of the showers, the basketball hoop was broken, netting was torn. However, the biggest issue for me was it did not honor 4pm checkout for Globalists. The 4pm checkout benefit is one of the main reasons I continue to favor Hyatt and the lack of this is detrimental. I will not stay here again.
Far below the expetion
The room service was really bad: during the two weeks, the room was vacuumed on the second to last day, the bed was made twice, and the linen was hardly changed. Cockroaches came in through the leaking seal under the door. The room itself with a fully equipped kitchen was quite ok and of a reasonable size. Location/are is good. No laundry service, but self-laundry possibility.
Fine for what it is
Overall the hotel is quite dated and worn looking. It’s in a good location if you’re visiting the heart of Dallas though. The room was clean, but just in general the property is worn out. It’s definitely more of an old apartment complex than a hotel.
Comfortable, Clean, Friendly Stay
The two bed/two bath suite was perfect for our family of four. We were so comfortable in this room set up. The hotel does have some wear and tear, especially at flooring transitions, but the housekeeping staff is working very hard to ensure a clean and comfortable stay. The location is easy to get to and around Dallas with easy access to the Tollway. There is a Walmart near by for those last minute needs. Breakfast was well situated with plenty of seating. We found the front desk staff friendly and helpful! Booking with World of Hyatt points also surprised us with the parking fee ($12 a day) waived!!
Showing 20 reviews since October 9, 2025.