Reviews
Rea Farm Charlotte
My experience at Hyatt Rea Farm Charlotte was great. The staff is attentive and professional. The hotel is fresh and rooms a good size. Breakfast was fantastic with am impressive presentation. Location is excellent for walking offering great shops with beautiful paved streets.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Thank you so much for this kind review! We're really glad the attentive team, fresh rooms, and the fantastic breakfast all made for a great stay at Hyatt House Charlotte/Rea Farms. We look forward to welcoming you back, Jo-Ann. Best Regards, Customer Care Team
Disappointing Stay – Outdated, Poor Cleanliness, and Pest Issues
My wife and I recently stayed at the Hyatt House Charlotte/Rea Farms, and unfortunately, the experience fell well short of expectations for the Hyatt brand. The biggest issue during our stay was cleanliness. The property feels distinctly aged and poorly maintained, but most concerning was finding a dead cockroach inside the room. Beyond that, the overall upkeep felt neglected, with surfaces and common room areas appearing visibly tired and mostly dirty. To be fair, there were a few positive aspects: The suite was notably spacious with a comfortable layout and had a microwave, kitchenette and mini refrigerator. The air conditioning worked well and kept the space consistently cool. The shower delivered excellent water pressure and reliable hot water throughout the stay. The Bed was comfortable to sleep. Location-wise, expect roughly a 30 to 40-minute drive into Uptown Charlotte, which is worth keeping in mind if your plans are centered in the city. While the room layout and basic utilities were functional, a spacious room cannot make up for severe cleanliness oversights and pests. Given how run-down and dirty the accommodations felt, I would not recommend staying here until management invests in a thorough deep cleaning and property refresh.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Thank you for taking the time to share this detailed feedback. We're truly sorry your stay fell short of what you'd expect from Hyatt House, and the cleanliness and pest concerns you mentioned are something we take very seriously. We're looking into this right away and would welcome the chance to speak with you directly. Please reach out to us so we can make this right. Best Regards, Customer Care Team
Kind and professional staff
Jackki was great. Super polite and professional, had a smile that could melt Antarctica. The room was great and clean, AC worked perfectly, and the bed was super comfortable.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Sounds like you had a very comfortable stay, Nathan, and we really appreciate you sharing it. Jackki will be thrilled to hear your kind words about her, and it is nice to know her warm welcome stood out. We are also glad your suite was clean, cool, and that the bed helped you get a good night’s rest. Thanks for choosing to stay with us at Rea Farms and for the 5 out of 5 rating. Best Regards, Customer Care Team
Great Experience!! Definity Recommend The Stay
Great location and the hotel was nice!!! Staff was very helpful and friendly! It was nice and quite. If I have any business in the area, I will definitely return!
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Dale, thank you for the enthusiastic review! We're so glad the location, the hotel, and our team's friendliness came through during your stay. We hope to see you again the next time business brings you to the area. Best Regards, Customer Care Team
The best place to stay in South Charlotte!
This is a gem of a hotel in a great location. Clean, modern rooms. Large TV, Good kitchen, Local options for food, beverage and shopping are all within a 5 to 10 minute drive or less. Uptown is about 20 minutes and Carowinds is also an easy 20 minute drive. Pool was fantastic and had a deep end, which is really nice for taller people like myself. Free EV charging station so if you rent an electric car you don't have to worry about finding a charging station. I really enjoyed my stay here and will be staying here every time that I am in Charlotte.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Sounds like you really settled in with us, Steve, and that means a lot. We’re glad the room layout, full kitchen, and big TV hit the mark, and it is great to hear you took advantage of the pool and the EV charging. The deep end is a favorite for our taller guests, so you are not alone there. You summed up the area so well too. Having Rea Farms and Ballantyne close by, plus an easy drive to uptown and Carowinds, is exactly the balance we hope guests enjoy. We appreciate you choosing us and look forward to welcoming you back on your future trips to Charlotte. Best Regards, Customer Care Team
Overnight on road trip
We checked in at midnight and the desk staff was very welcoming. Everything was spotless, beds were comfortable, plenty of room for all 4 adults to move around.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
What a great note to end the day on — thank you, Sherpa772189! A midnight arrival calls for exactly the kind of warm, welcoming reception you described, and we're so glad the team delivered. Spotless rooms, comfortable beds, and plenty of space for four adults is exactly what we aim for, and it sounds like everything came together nicely. We hope the road trip was a great one, and that you'll stop in again next time you're passing through Charlotte. Best Regards, Customer Care Team
Clean rooms and friendly, helpful staff
The staff is very friendly and helpful. The rooms are very clean, beds are comfortable and there is a variety of foods to choose from for breakfast. You can take a nice evening walk to the green and get dinner and ice cream.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Hello, we’re glad you felt at home with our team and enjoyed the clean, comfortable suite and breakfast spread. An evening walk around the green with dinner and ice cream is one of the nicest ways to enjoy our Rea Farms neighborhood. We appreciate you sharing your experience and hope you’ll think of us next time you’re in Charlotte. Best Regards, Customer Care Team
Business visit to Charlotte
The hotel is very neat, tidy and well appointed. The room was clean, well looked after, bathroom nice and spacious, towels very good quality, the bed was comfortable and the room quiet. Breakfast was varied and covered pretty much all tastes (European and Western). I have no complaints and was able to rest easily after a day of meetings so I was refreshed for the next round the following day. The hotel is situated close to an area with shops, salons and a wide variety of eateries. For casual travellers there is a pool at the hotel and large green spaces close by. I would definitely stay here again.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Paul, it’s great to hear your stay with us was comfortable and that you were able to get good rest after your meetings. Sounds like the suite setup, breakfast choices, and quiet atmosphere fit what you needed. Rea Farms really does make it easy to enjoy a bite nearby or unwind outdoors after a busy day. We appreciate you choosing to stay with us and look forward to welcoming you back the next time you’re in Charlotte. Best Regards, Customer Care Team
Very comfortable stay in Charlotte - GREAT staff!
It is a great place to stay for my purpose - which was to visit family. I find it a bit overpriced for a Hyatt House generally. However, I will admit that I don't know the general hotel prices in the Charlotte area. But - for a limited service hotel, it seems a bit high. They seem to charge full service hotel prices for a limited service hotel. That being said, other than the pricing - I have absolutely no complaints. This was my 3rd (I think) stay at this hotel. Staff has been absolutely wonderful every time. Beds and rooms are comfortable. Everything works as it should. Breakfast is sufficient. LOTS of places to dine and/or get groceries right in the area - some within walking distance. This is now our top choice when coming up to visit our new granddaughter.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
It’s great to know your visits to see family have been comfortable and easy here at Rea Farms. We appreciate your perspective on pricing and understand how rates can vary by area and season. It means a lot that you continue to choose us and that our team, suites, and breakfast make your stays pleasant each time. Rea Farms does make it simple with so many dining spots and shops right outside the door. We look forward to welcoming you back on your next trip to see your granddaughter. Best Regards, Customer Care Team
Semi annual trip to Charlotte
Beautiful hotel. The room was large and with a full "mini" kitchen we had everything we needed. The bed was comfortable and the bathroom was perfect. (walk in shower). A wonderful stay! Will definitely stay here again when in town.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
We’re so glad the suite layout and kitchen made your stay easy and comfortable, Betty. It’s great to know you felt at home and enjoyed the walk‑in shower too. We look forward to welcoming you back next time you’re in Charlotte. Best Regards, Customer Care Team
Mostly good and a couple challenges...
Nice hotel at a good location. The design of this hotel is great. Breakfast was adequate, but not as good as it once was in terms of variety of food. Parking on site can be a challenge if the hotel is near full. Be aware that this location, when we stayed, seemed like it was full of pets. Dogs barking in the halls and through room doors. I have to wonder how clean the rooms are if I unknowingly stay in a room that had a pet guest the night before. Yes, they probably spray the rooms with air fresheners, but with allergies, this could be an issue.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Hello Mark, we’re glad you enjoyed the design and location of our hotel. The Rea Farms area offers so much within walking distance, and it’s nice to know that came through during your stay. We appreciate you sharing your thoughts on breakfast and parking, both are areas we continue to keep an eye on as the property grows busier. Your feedback about pets and cleanliness is also noted. Our housekeeping team follows detailed cleaning steps for all pet-friendly rooms, but we understand how important this can be for guests with allergies. We’ll make sure your concerns are reviewed carefully. Thank you for taking the time to share your experience. Best Regards, Customer Care Team
Clean facility, but poor room maintenance and breakfast service
I’ve rated this stay a 2/5 overall, though that is primarily driven by the Rooms and Value categories. To be fair, the facility was clean and the staff was perfectly fine (both 3-4/5 range), but the specific issues we encountered were unacceptable for the price point. The pull-out sofa was the biggest disappointment—it was broken, extremely difficult to operate, and very uncomfortable. It also lacked basic bedding; we were only provided two sheets and had to take blankets and pillows from another bed ourselves. The lack of attention to detail continued with the amenities and service. The shower gel was completely empty, and the breakfast buffet was consistently under-managed. They routinely ran out of coffee, condiments, and even forks. Having to eat eggs, sausage, and pancakes with a spoon is not the experience I expected. While the hotel is physically nice, the lack of maintenance and poor breakfast execution made this a poor value for the money.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Anthony, we appreciate you sharing this and giving credit to our team and housekeeping despite the disappointing parts of your stay. What you described with the sofa bed and missing bedding isn’t the level of care we want you to experience here. The same goes for the breakfast service and amenities not being properly stocked. We’ll be taking a closer look at each of these areas to make sure the details match the quality of the space. Thank you for pointing this out so clearly. Best Regards, Customer Care Team
If I could give 0 stars I would.
I booked this hotel for the vendors of my wedding and also recommended this hotel to all of my wedding guests. The staff was HORRIBLE. The manager Leo clearly hates his job and it shows by his helplessness and carelessness. They do not answer the phone. I drove an hour to modify reservations and the day before my wedding when vendors were checking in they were not able to check in due to “no one modifying the reservations” mind you I spent an hour at this hotel AFTER I drove an hour. I was in the middle of my rehearsal for my wedding going back and forth with the manager Leo who did nothing to try to help or accommodate me KNOWING that I had a lot of those rooms booked BECAUSE OF MY WEDDING.
Definitely Recommend!
Staff was great, rooms clean and actually had housekeeping services each day of my stay! Haven't had that since Covid! Close to many restaurants and shopping. Definitely recommend.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Lori, it’s wonderful to hear you enjoyed your stay with us. Our team will be glad to know their daily care and attention stood out and helped make your visit comfortable. It sounds like you made the most of being close to the shops and restaurants around Rea Farms too, which is one of the things we love about this neighborhood. We appreciate your kind recommendation and hope you’ll come see us again when you’re back in the area. Best Regards, Customer Care Team
Comfortable stay great staff
Super clean and comfortable, good breakfast, staff were very friendly, professional, and attentive. Rooms new, nice, and clean! Great stay
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Dear Guest, Thank you so much for your kind words! We are delighted to hear that you had such a wonderful experience at Hyatt House Charlotte / Rea Farms. It’s great to know that you enjoyed our fresh breakfast and found your room to be clean and comfortable. I will be sure to share your compliments with our team; they take great pride in providing attentive and professional service to make every guest feel at home. We look forward to welcoming you back for another "first-rate" stay soon! Best Regards, Customer Care Team
Great front desk, clean and convenient!
We needed somewhere clean and convenient and this was a great choice. We were in town briefly for an appt and arrived early and was granted an early check in with no issues and overall felt very welcomed. I was greeted by name on the phone without announcing who I was and Eddie knew my name when I walked in. He made a great impression!
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Hi Shelly, thanks for the 5-star review! We're so glad we could get you in early for your appointment and that you felt so welcomed. I’ll be sure to let Eddie know he made such a great impression—he loves recognizing our guests by name! Hope to see you back at Hyatt House Charlotte / Rea Farms soon. Best Regards, Customer Care Team
Great Hotel
When you visit Charlotte, NC do not stay at any other hotel by Hyatt House. The rooms are clean, the bed was soft, ahd the customer service is 5 star.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Thank you for the kind words. It means a great deal to us that you found the rooms spotless, the beds comfortable, and the service exceptional. We’d be honoured to welcome you back to Hyatt House Charlotte / Rea Farms on your next visit to the city. Best Regards, Customer Care Team
Beautiful room - Customer service needs improvement
The room was beautiful, but the front desk individual was rude and dismissive when I told him the elevator tried to close while we were walking in and hit me.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Dear Cori-Lynn, Thank you for taking the time to share your experience. I’m truly sorry to hear about the discomfort caused at the elevator and how your concern was received at the front desk. That isn’t the hospitality we believe in offering. While I’m glad you found the room beautiful, what you described does not reflect the warm, attentive service we aim to provide. Your feedback is taken seriously, and I’ll be addressing this with our team directly. We hope to regain your confidence and deliver the thoughtful experience you should always expect with us. Best Regards, Customer Care Team
Usually better!
Regular customer for the property. Late check-in took 1/2 hour. Completely full parking. Front desk was friendly and accommodating to needs given that hotel was completely full and it was 11:00p on Thanksgiving but hotel could have been more proactive meeting our room requests and/giving rate accommodation.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
David, thank you for sharing your experience. We truly value your continued stays with us, and we’re sorry to hear this visit didn’t reflect the level of ease and welcome you’ve come to expect. A late check-in delay and full parking, especially on a holiday evening, can understandably cause frustration. We're grateful to hear our front desk team extended kindness and support in the moment, though we recognise more could’ve been done ahead of time to meet your room preferences and address the rate proactively. We’re taking this to heart and will use it to do better by our loyal guests moving forward. Best Regards, Customer Care Team
Average
Ok mid level hotel, nothing special. The overall experience lacked any spark. So I wouldn’t recommend the property. Hotel is just satisfactory.
Guest Experience Team, Owner at Hyatt House Charlotte / Rea Farms, responded to this review
Dear guest, we genuinely regret that your recent experience with us was only "satisfactory" and that you felt the Hyatt House Charlotte / Rea Farms was nothing special. Hearing that your stay lacked spark, and that you would not recommend the hotel, sincerely disappoints us. We read your comments carefully, as our goal is to offer an engaging and truly memorable visit to every guest. We are reviewing what may have led to this feeling of an "ok mid-level hotel" and are absolutely focused on restoring the high standard of warmth and special hospitality we aim to be known for. We sincerely hope that we will have the opportunity to welcome you back and provide the exceptional experience you truly deserve. Best Regards, Customer Care Team
Showing 20 reviews since November 17, 2025.