Cash-Free Policy

We are a cash-free establishment and accept credit card payments only.

Check-in/Checkout Times

Check-in time is 4 p.m.–midnight. Late check-in is subject to availability. Checkout time is noon.

Incidentals Hold

Upon your arrival, the hotel will authorize room and tax charges and an additional $75 per night for any incidentals. These authorizations post on your account as a pending transaction. Unused funds are released after departure and are typically available within 3–5 business days. It is strongly discouraged to use a debit card, as the authorization will place a withdrawal on the account at check-in.

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is unloaded; secured in a locked, hard-sided firearm container provided by the guest; and securely safeguarded at all times in a room or personal vehicle, except when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Policy on Harassment

At Hyatt, we are committed to providing a safe environment for all our guests to ensure everyone feels respected, valued and free from discrimination. We do not tolerate any form of bigotry, racism, transphobia or other harmful behavior. Guests are expected to treat each other and hotel staff with kindness and consideration. We prohibit discrimination based on race, ethnicity, gender, sexual orientation, religion, disability or any other protected characteristic. Harassment, including verbal, physical or online, is strictly forbidden. Examples of harassment include offensive jokes, derogatory comments or unwanted advances. We respect guests’ gender identity and preferred pronouns—deliberately using incorrect pronouns or names is unacceptable.

• If you experience or witness any form of discrimination or harassment, please report it to our staff immediately.
• We take all reports seriously and will address them promptly. Violations of this policy may result in refusal of service or eviction from the hotel without a refund. Please reference Ordinance SMC 14.26 for details on our local laws associated with this policy.

Sustainability Efforts

Hyatt at Olive 8 is committed to fostering sustainable environmental practices. Click here to see more information on our efforts.

Distilled Water

Distilled water is available on request for CPAP machine use. Please see the front desk for assistance.

Pet Policy

We are happy to welcome your canine companions for a $100 fee per stay for up to 6 nights. For stays exceeding 6 nights, there is an additional cleaning fee of $100. For stays exceeding 30 nights, any additional cleaning fee is at the hotel’s discretion. There is a maximum of two dogs with a combined weight of 75 pounds permitted per room. Individual dogs may not exceed 50 pounds. All dogs must be housebroken.

Your dog will receive a welcome letter plus a bed, food, water bowls and a welcome biscuit. Our team can provide information on nearby walking routes, pet shops, groomers, vets and pet-friendly establishments.

Owner will be asked to complete hotel’s dog-friendly letter and provide a phone number in the event of an emergency. If no answer or reply dog will be moved to an approved local kennel and a handling fee of $125 will apply.

Owner is asked to contact housekeeping to arrange a daily cleaning time. Otherwise, room will not be serviced. The dog may not remain in the room while housekeeping is providing service. Owner is responsible for all damage to hotel property. The hotel does not assume liability for a guest’s pet or its action while at the hotel.

We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this policy. For more information, please contact the hotel.

Destination Fee

Future Changes: Bookings on and beyond February 15, 2026 - A daily destination fee of $29.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• $15 daily non-cumulative food and beverage credit, applicable at Tidal+
• Exclusive extended happy hour at Tidal+, 4-6PM daily
• $15 daily parking credit (valet only)
• 10% Elaia spa treatment and retail discount, excluding nail services
• Mind and body wellness activations, located in hotel yoga studio
• Premium Wi-Fi access
• International calls, up to $25
• Postcard postage
• 25% off at 5th Ave Theatre
• 20% off tickets for Argosy Sightseeing Tours
• 15% off Soul Cycle classes
• 10% off classes at Urban Yoga Spa
• 10% discount on Monorail Espresso retail and beverages