Owner Response

Great location and service. But the room elevator and hallways smelled like paint / paint thinner. Clear the hotel is doing some kind of work / renovation and I would have expected this handled better and clear before booking. The staff were helpful and I was able to switch rooms to one with a less strong smell, but seems like the hotel was masking the fumes with deoderizer instead of addressing the core issue (dealing with the source of the fumes).

Stayed only for one night so can’t say if this is a pervasive issue or just a one off.

Fumes tarnished an otherwise great hotel

Relatively quiet area, but close to subway station. Front desk staff was friendly and welcoming. 
Room was modern and clean and the bed was comfortable. 
Late at night a bad smell started filling the room. It smelled like acetone or varnish. It was bad enough to give us a headache and prevented us from sleeping.

good hotel, but one issue issue

Great hotel to stay with 3 people in the room. Plenty of space and toilet had its on separate door from wash area allowing more privacy. They had 2 closets and full dressing mirror in room.

Spacious room for NYC

Great location, and very cute inside! All staff members that we interacted with were extremely kind and helpful. The hotel felt clean and met all of our needs. We had initial hopes for a higher floor assignment but ended up on the second floor, which turned out to be amazing! We had our own personal patio which was so nice to come back to and hang out on when the weather was nice. Loved the complimentary glass of prosecco, too!!

10/10, would stay again!

Very helpful staff and spotless rooms. The hotel offers complementary prosecco at their new lobby bar. The TV in our room was very old and could use an upgrade.

Very good stay minus the old TV.

My wife and I have stayed here multiple times, but this was the first time we brought our daughters (both under 10).  They had a blast and the hotel was very helpful in getting us connected rooms!  

Any parent knows the deep breath you take before checking in and hoping the connected rooms were honored, but that wasn't necessary here as it was no problem and they confirmed they were connected right away.

It was a great place for the family to be near an area of the city that has plenty going on, but is still less stressfully overrun and busy than somewhere like midtown.  Also, the access to the subway to get uptown quickly was great for runs to shows and other things.  Great family hotel.

Great Family Setup

There’s plenty of hotels nearby. Don’t book here unless you want your reservation to not be honored and for guest services that doesn’t actually follow through with your requests. You may also be overcharged without your consent.

Terrible experience at Hyatt Union Square NY

Hotel atmosphere was modern and sophisticated.  The service at the front desk was fast, friendly and they were very accomidating.  When house keep delivered additional towels to my room I asked them where the ice machines were located.  She did not hesitate and was off to get me ice.  I quickly stopped her and let her know I was asking because I needed it for the next morning.  She asked me what time would I like to receive the ice.  Sure enough the ice showed up the next morning at 8:00 AM as I asked.  I was so impressed.  I would surely return to this property the next time I am in this area.

Great service

Shower water pressure poor. Soap dispensers in shower mounted very high. Faucet way too close to the sink, clearance difficult to wash and fill yeti. Bed very good but pillow are overstuffed and not suitable for neck neutrality. Staff pleasant and condition of hotel very good. Housekeeping very good.

Nice hotel but some bathroom issues

I booked a nights stay at the Hyatt Union Square in NYC.  It was recommended to me by you all at Delta Vacations because it was close to where I would be working a 16 hour day.  I had booked another hotel, used my points and paid, then had to switch hotels and your customer service person recommended this one, it had great ratings and was more  expensive, so I changed hotels, paid more used more points, etc..

Check in was great, everything else was AWFUL.  I worked from 7am - 3pm - then checked in… the trash liners were not even put back in the trash cans, they were on top… only had 20 minutes to shower, change and go back to work.  The toilet seemed slow, and the shower didn’t drain!!!   I couldn’t call anyone, because I had no time.  So when I returned after my show at 2am the toilet was still not flushing properly… and didn’t flush for the whole night.  I stepped into the shower and fell because it was so slick from not draining when I used it earlier.

Horrible bathrooms

We know your pets are an important part of the family. That&rsquo;s why at Hyatt Union Square we say, &ldquo;bring them along!&rdquo; Our pet-friendly hotel offers all the goodies you need to keep your pet pampered so you both can enjoy a care-free stay. Book our Pets Love Travel package and we'll welcome your pet with special treats, a plush bed, and bowl. Plus, with our Pawsport program, you'll enjoy special perks. Collect 2 paw stamps [one stamp per visit] and receive a complimentary amenity during your next visit. The more stamps you collect, the more perks you&rsquo;ll receive.
Pampered Pets Includes:
<ul>
<li>Pet welcome amenity</li>
<li>Plush pet bed</li>
<li>In-room bowl</li>
<li>1 Pawsport per pet + 1 stamp per stay</li>
<li>Waived pet fee</li>
</ul>
In addition to pet perks, the Union Square area features plentiful spaces for strolling and green spaces for dogs to run and exercise. We&rsquo;re located within walking distance of Union Square Dog Run in Union Square Park.

Pets Love Travel

Pets Love Travel Too

Delight in love and luxury at Hyatt Union Square. From the moment you walk in the door, you&rsquo;ll be greeted with a complimentary glass of sparkling to set the scene for your romantic getaway. The romance continues with an indulging in-room display of heart shaped balloons, a chocolate cake and of course sparkling wine. Relish an intimate escape to relax and rekindle your love in the heart of Union Square.
Inclusions:
<ul>
<li>a dozen heart balloons</li>
<li>chocolate cake for two</li>
<li>two bottles of Moet splits</li>
</ul>

Romance Package

Relish the Romance

New York City isn't just for grown ups! Share the spirit of the big apple with your little ones when you book our Family Fun package. Keep the excitement going with a New York City puzzle highlighting all the major attractions &amp; burrows. Then, end the day with sweet dreams cuddling a plush Hyatt Union Square bear and delving into our NYC bedtime storybook.
Inclusions:&nbsp;
<ul>
<li>New York City puzzle&nbsp;</li>
<li>Hyatt Union Square bear&nbsp;</li>
<li>NYC bedtime storybook</li>
</ul>

Family Fun Awaits

Celebrate the vibrant spirit of NYC Pride with our exclusive Show Your PRIDE package at Hyatt Union Square. Immerse yourself in the energy of the city's most exciting celebrations while enjoying a special discount with up to 20% off select nights on our luxurious accommodations and a special PRIDE themed tote bag to store all your PRIDE must-haves. Step into the heart of the festivities with our prime location in Union Square. Embrace the lively atmosphere, parades, and events that make NYC Pride unforgettable. Book now to reserve your accommodations!
Inclusions:
-Up to 20% off accommodations
-Pride welcome amenity

Hotel Reviews | Hyatt Union Square New York

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