Owner Response

I mostly stay at the Hyatt because I am a rewards member and this one was very nice as far as aesthetics. The lobby area was gorgeous, it definitely had a luxurious feel and the room was as comfy and inviting as I know the Hyatt rooms to be so it felt like the best of both worlds. 3 reasons why I am not giving it 5 stars... this was the first time I encountered no ability to use my apps on the TV, I could only watch the cable available... unless I was doing something wrong. There were no washcloths... I didn't ask for any so I'm not sure if they would've provided them if I did, but I am accustomed to them just being there with all the towels. Lastly, there was no tea/coffee maker. Other than that, the staff was nice, the heater worked, and the room was spotless. Definitely staying here again.

Luxury and Comfort, but Just a Few Misses

Very bad housekeeping service. I called and asked for a toothbrush set. The housekeeping said they would deliver but after 1 hours they still did not. I called again, and she was kind of angry, and blamed me for calling 4-5 times, which is absurd. I called front desk and they said housekeeping is shifting. Then I have to look for the housekeeping staff in the whole building by myself to ask for a toothbrush. When I found that new shifted staff in the hallway, who carries some toothbrush in his pocket, his first response was calling front desk first. I said I already called! He said he has some other to do list. Anyway, he was reluctant to provide that "valuable" toothbrush to me.  Very rude and disappointed!

Disappointed Stay

Multiple hidden charges and taxes charged daily. Breakfast not included as advertised.  A Couples Brekfast cost 115 USD.

Criminal

Nice hotel, but everytime we went to the bar it was closed and also no water in the room and when I rang reception in the night was told they had none and could not help arghhh!!!

Experience at the hotel

As someone who visits New York often this was unfortunately the worst hotel experience I’ve had. The staff was rude and dismissive during both check-in and check-out, and generally unhelpful when I had questions. Their attitude made it feel like guests were an inconvenience rather than a priority.
While the room itself was spacious, it was not very clean, which was disappointing given the expectations for this hotel. I even considered adding an extra night at the beginning of my stay since there was availability, but ultimately decided to stay at another hotel due to how unpleasant my interactions with staff had been.
If I had been able to cancel my stay and receive a refund, I would have done so. Overall, the lack of basic courtesy and cleanliness completely overshadowed what could have been an enjoyable visit.

Disappointing Stay Due to Poor Customer Service

The location is great - but the hotel itself is quite mediocre for the price that you pay... There was ~$80 extra that had to be paid per day as part of some NYC tourism tax, so factor that into your costs.

Good location, mediocre hotel

First time staying here. Travel monthly to NYC for work. Switched from Marriott to Hilton, and immediately rebooking all of my stays this year back to the Marriott. 

Room outdated. Toilet looks like they grabbed it out of an old bar - push/pull metal handle and all. Not joking. 

I will not stay here again. Staff was nice, lobby was somewhat updated. Rooms need overhauled top to bottom. Apologies no photos, I was so unimpressed it never crossed my mind until the toilet would no longer flush no matter which way you pushed or pulled. 🤷‍♂️ Also the shower was nearly impossible to turn on - pull the handle like you’re literally trying to break it!

Don’t hope for a nice bathroom!

The Hyatt Grand Central New York boasts a prime location, with iconic New York destinations like Times Square, Broadway, 5th Avenue, Rockefeller Center, Central Park, and the United Nations all within a 30-minute walk or less. Grand Central Terminal is conveniently located downstairs, providing easy access to the city via subway or train. While the facilities are satisfactory for the price, the staff's willingness to assist is commendable, upholding the standards expected from a global brand. Overall, I highly recommend this hotel.

The Hyatt Grand Central New York boasts a prime location

Very nice and fancy hotel.  Decorated very nice for Christmas.  Room was very nice and clean.  Was hit with unexpected expenses during check in.  Lady at check in (not the one that checked us in) counter was not personable or friendly.  The men at the main entrance were all very friendly and helpful with setting up a ride to the airport after checkout.  Market prices are insane.  Get drinks and snacks somewhere else and bring them to your room.  2 bottled waters were $16.

New Years Eve trip

Excellent hotel and staff. The location at grand Central was convenient too and Hyatt services were good.

We had 2 beds on high floor and the experience was good from Lobby to Room

Over a period of 10 days I stated in 3 Hotels, Westin, Hyatt Place and Hyatt Grand Central. This was thr best of all. Westin at Grand Cebtral would come second and Hyatt Place on Times Square had excellent ataff however there rooms were too small.

Overall Inlove Hyatt experience and there staff.

Excellent Hotel in Midtown Manhattan

<p>Elevate your stay with complimentary access to the Commodore Lounge. Located on the 16th floor, the lounge provides complimentary hot and cold beverages, space to spread out to work or relax, high-speed WiFi, and an expansive outdoor terrace, weather permitting.</p>

Hotel Reviews | Hyatt Grand Central New York

Reviews