ReviewsMasthead

Reviews

TripAdvisor

ReviewsFilters

ReviewCardsList

The Hyatt was by far the most expensive per night stay in Japan.  Yet it was not closer to transportation and the beds were smaller by comparison.  It's a nicely design space but I don't think I'd stay there again.

Not worth the cost

Amazing location, incredibly friendly and helpful staff, good-sized rooms that are clean and well maintained, great sound-proofing, excellent food, the list goes on. The people at this hotel just have everything covered. I’ve stayed at hotels around the world for over 1000 nights (lifetime platinum at Marriott and recently switched to Hyatt) and this is now one of my favorites. Will definitely look to stay here again when traveling to Tokyo! Thanks for such an awesome stay!

What an awesome stay

Amazing beautiful hotel - maybe a little expensive - right in the heart of Tokyo. The hotel is small but that’s what makes it beautiful and boutique 

The bar and restaurant were lovely even boasting an outside area 

Excellent

Location is great for shopping, easy to get a taxi. Fairly new hotel with good sized rooms and great amenities. Comfy beds, loved the contemporary design of the rooms and the hotel overall. The room did not have a nice view, though as it looks into another building.

Fantastic location, good sized rooms, well appointed

Excellent service: front reception always extremely helpful; room spotlessly cleaned and generous amenities, including free water! 
Hotel is centrally located in Ginza very near shopping and restaurants! 

Excellent service, beautiful modern hotel, central location in Ginza

Keijiro was great in helping with all our needs and getting a big taxi for us upon checkout.  He's also an excellent swordsman. Saito really came through with our late Globalist checkout request.
Taiko, Dai, and the others at the front desk are always so welcoming when we return to the hotel each time that it makes it feel like we are returning home. 
All the restaurant staff are great and a special shout out to the cook in the back who always knows what I want to eat. 
The housekeeping department is so quick with all requests and they do a fine job of cleaning the room when needed.

Our stay was perfect, thank you.  My children love the Aibo, video games, and snack offered in the lobby. I like the complimentary beer in the evening.  Breakfast in the restaurant was fantastic and the chef is awesome and always knows what I want.  The wait staff is great as well and is always so helpful with my small children.

Our family was very well taken care of.  We couldn't ask for more.


Amazing Hotel in Ginza

Hyatt Centric, mid range of the Marriott Bonvoy group is a family friendly hotel on the best street of Ginza, Namiki Dori. Everything is on your doorstep from bars, restaurants, cafes, shops and entertainment. Designer labels and boutiques on every corner and Lawson on the next block, it’s a shopper’s heavenly paradise. If that’s not your thing, Gibza corridor and Tsukiji are nearby. Excellent staff and extremely clean, your stay here will be easy and comfortable. Clean, cool and dark rooms with no traffic noise. The breakfast and evening dining at Namiki667 are both recommended but many other options extra nearby. I would certainly stay again. 

Excellent location, family friendly.

This was our second stay at the Hyatt Centric Ginza. The last time we stayed there were some slight issues at check-in but this time Ms. Tamura was very helpful in answering all my questions and arranging for a smooth check-in. 
The Hyatt Centric Ginza is in a great location in the heart of Ginza on the beautiful Namiki Street. The bar is great for having a drink and they have a happy hour as well. Mr. Tanaka at the bar was nice enough to arrange for some wine to be sent up to the room along with the smoked nuts they have on the menu which are amazing. 
We were upgraded to a larger room and the rooms are spotless and just beautiful. We took advantage of late check-out the next day. Also enjoyed room service for both dinner and breakfast (being lazy) and it was always quick and the food was wonderful. 
We have stayed at many Hyatt hotels throughout Japan and the Hyatt Centric Ginza is definitely one of our favorites!!

Another great stay

We really loved our stay in this hotel. The hotel felt new, maintained well and the staff were super friendly. The location is also amazing as it sits between all the major shops for your pleasure. The room was also great, we slept really well. Although at that time there was a small construction outside our window but it didn't really bother us. I hope they add a few vegan food options in the menu. And we only ate breakfast there once and ate the bar food once also. But we would love to be back for sure!

Great hotel with a great location

The hotel is very modern and rooms are clean and specious. My families enjoy the stay and we had a good sleep during the night. The location is great and it's easy to go shopping in Ginza. The staffs are very friendly and super helpful!

Everything is wonderful

very comfortable hotel, clean rooms, home staff, good location close to the station, lots of restaurants, coffee shops, mini markets, shops and very suitable for families…I highly recommend this hotel

very comfortable hotel

Everything you need for a comfortable stay is provided for.  The location is excellent, close to shops and restaurants that represent Ginza.  Accessibility to all parts of Tokyo is fast and simple.  A simple luxury in the heart of Ginza. 

Comfort and convenience in the middle of Ginza

Breakfast Buffet and a quick stroll to Ginza shopping. 5 min walk to metro, 10 min walk to Tokyo Station and many food options at your fingertips. 

Globalists have a snack stash in the Lobby and breakfast included with your room. 

Grab breakfast and stroll Ginza

Tamura-san at the front went above and beyond with a printed personalized info to ensure that I was able to plan my trip back to the airport in the most smooth and cost effective manner. 

Breakfast was amazing that satisfies the most common demographics: Westerners, Japanese and Chinese and everything was on top. 

Cute welcome minibar for members. 

Room was amazing and the table was genious with saving space and serving multiple functions. 

Location was central to everything in Ginza. The neighborhood is quieter and cleaner than Shinjuku so it is great for a business traveler. 

Ginza 2022

Overall a great place in a great area. Staffs were very helpful, super friendly and polite.Hotel is really nice, beautifully decorated.  Free snacks, drinks and water.  Would definitely stay there again when I come back to Ginza.

Review

We were staying at the Centric because we thought that was the business hotel brand for Hyatt but the Centric Ginza is next level. Exceedingly nice hotel with a very nice restaurant where we enjoyed daily breakfast and even had dinner twice it was so nice. The set menu was very well enjoyed.

Exceptional stay

Bad procedure! Not reasonable to ask for payment for the reason of staying long time (only 9 days). room already guaranteed by credit card. hotel wont even give 1 extra hour for late checkout for a customer who stayed for 9 nights

Expensive hotel wont give late checkout for long stay client. Also ask for payment upfront

The hotel takes you to a new level of accommodations - it is artsy but practical, comfortable and conveniently located where the (shopping) action is. A “hidden” gem because the check in counter at the fourth level hides from the pedestrian outside the nature of the establishment. 

A hip and cool hotel in the heart of the Ginza

From the first days we stay, we already take pictures if the toilet bowl floor is very dirty… alot of spot, also the customer service already come to my room and take pictures for documentation. But unfortunately The hotel management not said anything also not give any explanation also compensation.

Terrible and Very Dirty

It's the best of all Hyatt properties in Tokyo I've stayed in, calculating all their quality-price ratio. Best rooms (even the most basic ones), best services, great food. And the reception is the highlight because they're always very willing to help and ready to respond to any inquiries during our stay. For example, at check-in we found that a basic king-bed room could not accomodate a roll-away bed for our 8-year old, they immediately helped us change to a twin bed room so that we could have two beds to solve the situation. They were also responsive on the online system because I used the application to ask for a pair of ear plug when we were out to visit the city. And they delivered it before we came back to our room one hour later. We were just so very satisfied with our stay. Would definately stay here everytime we go to Tokyo!

Best Hyatt Property in Tokyo

My hotel of choice in Tokyo, that is until, of course, i design and build my own!- which may be a long time off for the time being!

This hotel has everything, great service, great location and a very friendly GM who is extremely knowledgeable in Japanese sneaker culture!

Your home in Ginza

Location of hotel is excellent and service is impeccable.  Staff attentive and warm.  The condition of the hotel is very good.  It is very well maintained esp during COVID.

I do recommend this very well located hotel

Excellent business stay

Truly enjoyed my stay at Hyatt Centric Ginza. The location is so spot on, room is cleverly and thoughtfully built and the staff are so helpful. The check in & check out process is seamless via email/ app. A true hidden gem in Ginxa

A hidden gem in Ginza

Comfortable business hotel. Very good location to Ginza area, where there is good shopping and dining options. Near subway stations too. Smaller size Hyatt, easy to get in and out, very nice service, although dining is not the same level as a Grand Hyatt. Guest area on lobby floor is nice to do your emails and take meetings.

Excellent and practical choice

Not your typical Hyatt - especially the design of room. Very modern and energitic. The staff were dressed in Polo, young and very helpful. There was only 1 restaurant in the hotel and since this was Japan, i was surprised there was no Japanese food on the menu. Had a Wagyu burger and a lobster bisque soup for dinner....I was lookibg for something Japanese. The food was nice though and the staff at staff were very friendly. 

I would go and stay there again even though the restaurant had no Japanese menu.  The hotel is right in the middle of Ginza and I could have just gone out for a Japanese dinner. 

Nice Surpise Staying at the Hyatt

Great hotel, great staff, great location, F&B up to great standards, a very good address in the center of Tokyo. I would highly recommend this hotel for any sort of trips, business or personal, it's great

Great Experience

This hotel has everything you need for a comfortable stay in the heart of Tokyo. Very spacious considering the size of hotel rooms in Tokyo in general. No pool, so if the purpose of your trip is to relax at the hotel, might be better to stay at another Hyatt brand or hotel, but with a fitness room and large enough lobby area to relax or do some work, I found our stay very enjoyable. Do recommend, especially if you want to be based in Ginza.

Great hotel in very central location.

I very much enjoyed my stay here. I travelled for business and this hotel suited my needs. Very centrally located to all the shops and resturanrs that Ginza has to offer.
Very close to a train station and walkable to most attractions in the city if that’s your preference.
Staff were extremely helpful and all spoke very good English. Very good choices for breakfast, great room service menu and the on site restaurant was very good.
All in all, I had a wonderful stay. 

Great hotel in a great location

It was a convenient location in Ginza, 3-5mins walk to the Ginza Metro Station. High end branded shops close by, e.g. LV (2mins walk), Rolex (next unit). Family mart, Lawson closeby too. Alot of restaurants within walking distance.

Convenient Ginza location

Stayed for 2 nights for a quick trip. Hotel was clean and well appointed. The art work throughout the hotel was great to watch. Hotel is located in middle of Ginza and a relatively short walk from subway stations. Breakfast on 3rd floor was delicious. Would not hesitate to go back. 

Great place to stay in heart of Ginza

The Centric brand brings a refreshing feel to the traditional Hyatt brands. Rooms were spacious for Japan standards and had everything you'll need, including a good size gym. The bar area was nice but opening hours were short.

Amazing hotel in good location

Very impressive by the quality of Customer service , the reply for the queries was as quick as possible , the romm was very clean. 
I like the design of the room, extremely calme , outstanding ambiance as at home 

Like a hotel boutique, excellent experience

Been staying at this hotel for a few times and absolutely love it everytime I visit it. 
Noticed a few changes since the previous visit, and glad to see that things are started to getting back to normal.

- The restaurant & bar has resumed normal operation hours.
- World of Hyatt members can now enjoy free drinks (non-alcohol) & snacks available at the lobby lounge.
- Full breakfast buffet at the restaurant has resumed instead of the previous in-room dining breakfast option.

Home base in the middle of Ginza

The Hyatt Centric is an ideal Hotel in the centre of the Ginza to enjoy the shopping, sight seeing and business for a seasoned person on business. This Hotel has all the amenities you will need in order to have comfort as well as the options for restaurants to enjoy modern day Japanese food.

May Tokyo Travel

I can't say enough good things about this hotel.  My room was spacious, very well appointed, clean, and extremely quiet. The staff is absolutely wonderful, they truly make the place special. The restaurant has really good food and a great happy hour.  

Wonderful Hotel

Very attentive staff and management.  Genuinely care about the customer.  Highly recommended.  The location is top help being right in the centre of Ginza.  A short walk to just about everything you would ever want to see in Tokyo.

Great Hotel!

I got very clean room stay and excellent services such as providing beverages.
Also for COVID19 the hotel provided a circumstance carefully least to contact a person.
I would like to stay hear again storongly.

Cleanness & Services

Totally not worth the money! Service was extremely bad, and staff were not genuinely service orientated. The view was also terrible, facing directly into another building's office, and unable to open the blinds for natural light to come in. For a hotel, the fittings looked dated, possibly due to bad maintenance. The only saving grace was the central location, but with newer hotels sprouting up, better to stay in those. 

Extremely Bad Experience!

I usually don’t write reviews, but I am really pleased with my stay at Hyatt Centric Ginza.

I stayed two weeks there; the price is very reasonable and the room is huge with good street view. The location is excellent, one of the most expensive area and two minutes from Main Street ginza, also lots of boutiques and nice restaurants nearby. Staffs are very friendly and helpful. 
I really enjoyed my stay, it’s like my family there. 

As for improvement, I think the food/in room dining could be better. However it’s understandable that the kitchen operates with limited capacity during Covid 

Excellent experience and very reasonable price

We stayed at the hotel for one night as we had an early morning flight.
Staff was very helpful and friendly.
The lady-staff who helped us with our luggage (8 pieces altogether) was exhausted.
The room was extremely clean and spotless.

helpfulness and cleaniness

If you like to read, drink and chillax, the Hyatt Ginza is a great place for that. The spacious lobby with good books and fast Wifi is perfect for reading up on Japan or just having a cup of coffee. The location is great and the ambience of the entire hotel is wonderful. 

A chill place in Ginza

Had a special staying experience there. People are nice, cozy room and very good access at Ginza. New and modern facilities. Strongly recommend if you visit or stay at Ginza area. Regardless business or private.

This Hyatt is centrally located in Tokyo Ginza, close to a lot of great restaurants. Staff is very friendly and helpful. However the check-in area is somewhat confusing and crowded. Rooms are basic but pretty big for Tokyo standard. 

Great location, but expensive for room size and quality

Room is big in Tokyo standard. Clean, bedding very comfortable. Big shower/bathroom. Friendly and helpful staff.Very convenient location. Close to metro station and prestigious shops. Abundant restaurants near by.

Great Stay

Excellent services. Your staffs at reception are professional who took the trouble to help me get back a backpack I lost in shuttle bus from airport to Ginza station. My total experience at Hyatt Ginza is great.

Excellent service

The hotel is excellent. Very centrally located in Ginza. Best for shopping, dining in the area. The room is big and staff very helpful. Decor is trendy and cool yet also suitable for family. Will definitely stay here again.

CNY Holiday

Hotel is in the heart of Ginza which allows you walk around explore and see the city. Very close to the train station and very central.  Rooms are great staff is excellent.  Breakfast buffet needs more items. Price needs to be adjusted. 

Amazing location

Love the location of the hotel but hotel need to provide a detailed map of the location on their web site for new guest as we took a little while to find this hotel without a detailed one.  

Staff provided excellent service.  Went out of the way to try to accommodate our request.
Lots of free drinking water provided in room. Can request for more if needed.

As the hotel is still relatively new, everything was still well kept and clean.

Like the fact that it is a non-smoking hotel. Therefore no musty smell.

Room is spacious for Tokyo standard.

Will return in a heartbeat.

A Very Comfortable Stay

this was our second stay at Hyatt centric Ginza Tokyo. Everything was perfect, the service and foods are excellent as expected. Staffs there are professional and friendly, always offering help and we have no trouble communicating 

Satisfied!

Good service, excellent location, good value for money, contemporary hotel. Courteous staff, very responsive and friendly. Didn’t try their restaurants though as there ere so many choices nearby. Must try next time. Would recommend for travellers. 

Excellent location, chic hotel

Interesting Hyatt contemporary property in the middle if Ginza. Great access to restaurants and shopping and the Tokyo experience. Having lived in Tokyo, this property and the Grand Hyatt Roppongi are two premier properties that allow a great Tokyo "omotonashi" experience

Hyatt Centric Ginza Tokyo

Excellent hotel with wonderful room. We loved it and returned to stay again. The staff were very helpful and professional and the location is fantastic. Smack in the centre of Ginza, made moving around very easy.

Excellent hotel

Great location, wonderful breakfast, comfortable and quiet room, helpful and friendly staff. We highly recommend and would stay here again. Numerous metro stops are close by. Also great selection of nearby restaurants as well as shopping. 

Great hotel in Tokyo

This hotel is perfect for young travelers as it is located at a perfect location. But the hotel does not offer much restaurant options nor does it offer late-night room services. Even the bar at the hotel closes early too! The room is okay, quite spacious compare to other local hotels, but the design is somewhat cramped. The sink is quite awkwardly designed, while the bar stool is placed facing the bathroom. If you order takeout/room service, there's not much place for you to eat it. WEIRD... the thermostat is a major problem and many of my friends feel the same!

Great location (but not so much facilities)

This is the third time I stayed at Ginza Centric Hyatt.  The location was exceptional.  Close to restaurants and shops within walking distance.  Services and staff were nice.  The only thing one has to be aware of is the hotel has small rooms.  Some rooms are not large enough to have sofa bed and/or roll-away to accommodate additional child.  

A gem in the heart of Tokyo

Great a hotel, good location.
Best customer service. Will come back to stay next time 
Food was great 
The hotel very crowded 
Service was top notch 
Walking distance to branded shop

Cons
Hard to find taxi
No lobby to stop the bus. 


Best Hotel in Ginza.

This is a fantastic hotel in the heart of Tokyo.  Location is very good in Ginza nearing lots of shopping and great restaurants.  It's just a short walk (5 min) to subway (Ginza Station, 1 stop away from Tokyo Station).  The hotel itself is clean and modern with very friendly and helpful staff.  Rooms are a little small but we are still very comfortable (family of 4 with 2 kids age 7 and 9).  Highly recommended!!

Fantastic Hotel in the center of Tokyo

Chic hotel with attentive service.  Very helpful.  Great location, convenient, right at all the happenings.
The concierge has booked all our desired dining venues.  Thumb up.  A contemporary hotel with personal service.  


Chic hotel, great service, convenient location

The hotel was beautiful..room perfect..staff super helpful and nice..location is superb. It's the perfect location to be in Tokyo if you love shopping and dining. I will definitely recommend this hotel for everybody..

Great Hotel, Great Location!

Stayed for 3 nights. After staying for 2 nights, I returned to my room after lunch only to find an eerie religious item placed standing on top for a wall lamp in a corner of the room. Properly spooked, we called the front desk requesting their immediate assistance. Staff attended to the matter responsively and courteously but could not conclude how or why the object ended up there. They made all sort of guesses to assure, even gave drinks and breakfast voucher (both I have no use for), but nothing can soothe my spooked mind. For this, although the hotel is as flawless as can be in all other aspects, I can’t say that I’ll be a returning guest.

Flawless but eerie

Wonderful location, friendly and knowledgeable staff. Pleasant facilities and good ambiance. Clean and new! Great new addition to the Hyatt family. Wonderful for a nice chill out in the evening. Will come again!

Wonderful Experience

Perfect location! Food at the hotel cafe was also very good. The rooms were much bigger than regular Japanese hotel rooms. Rooms were very clean as well. We will definitely go back and stay at the same hotel. 

Japan w family

This is the worst service experience I've had in over 30 years of business travel.  Upon arriving around midnight from an international flight, the hotel had incorrectly booked me in a suite that was thousands of dollars more than the typical room I have booked there in the past.  When I caught this error (which wasn't hard when I saw the rate) the staff insisted the error was mine and that they would charge me for the full room rate regardless of whether I stayed there.  I've never had a less customer service oriented discussion with a hotel manager.  The whole experience left me feeling like they did not care about the guest experience and had put me in a crazily expensive room because they didn't have others available.  If so, that's not my fault.

My company has since dropped using this hotel - there are plenty of other good options in Ginza and this a a great part of Tokyo in which to stay.

Overcharged by unsympathetic staff

Stunning Hotel. Rooms were large and clean and overall fantastic! Perfect location in a great city. Would have loved to have stayed more than just one night to make the most of this stunning hotel and all it's facilities. Sadly, the Robot dog, which my kids were looking forward to interacting with, was not charged for our stay. 

Great location Beautiful hotel

Very hospitable!  Extremely comfortable, welcomed and well taken care of.  Thank you to the outstanding staff! Enjoy a lovely stay and also meet the newest staff member Roc the robotic dog.  He is so cute and lovable.  Highly recommend your next stay at Hyatt Centric.   

Loved the Hyatt Centric

The hotel is fantastically located in the heart of Ginza, 5 minutes from Chuo Dori. Amenities were modern and sleek, use of space efficient. A great little gem if shopping and eating are top of your itinerary.

Beautiful, Modern, in the heart of Ginza!

I travel to Tokyo a lot and always with my family. I think this hotel might be more suitable for business people, definitely not for family. The service is far from the usual Japanese hospitality. The room layout is not nice, with an open dressing area right in front of the door, while the shower and toilet area behind another wall. Room service menu is very limited. The only good thing about this hotel is the location. Otherwise, there are better value for money in other top hotels in Ginza area. 

The price is not worth compare to the level of service

Perfect location, if you are after a Ginza experience of Tokyo, luxury retailers and upscale restaurants and bars are all around the concern. Hotel staff are very professional, not overly friendly but ready to provide help at anytime, which is perfect. Did not like the semi open bath room design but overall the room is comfortable and I sleep unusually well, will stay at the Hyatt Centric Ginza again :-)

Truly Ginza

From the neon colour art at the street level foyer, to hand drawn ginza location illustration the elevator; the soothing sounds of live jazz music from the bar to the adorable robot pet by the welcome desk, Hyatt Centric Ginza far exceeded my expectations! The youthful team is super professional n extremely efficient, all stylishly dressed down in their 'effortless chic' attire. Very hip, happening and design driven.  

effortless chic, the most welcoming home away from home in Ginza!

Love the modern design of Hyatt Centric. Location is perfect, walking distance to all the shopping and dinning places in Ginza area. 3 months walk to the subway station. Very friendly staff. Either with young child or a get away as couple is perfect! 

The new trendy Hyatt

Very well designed and decorated hotel in quiet but upmarket side street in Ginza surrounded by high end retailers. Very comfortable and enjoyable 6 days there. The breakfast selection and quality was excellent. 

Trendy modern hotel in upmarket Ginza

Luxurious in an understated way.  Rooms are new and beautiful with lots of tasteful wood.  Plenty of space and appreciated the Nespresso machine in the room.  Welcoming bar and breakfast offering in restaurant is good.

Simple Luxury in Ginza

Pleasant surprise in the heart of Ginza. The location is fantastic if you are looking for dining and shopping experience. The hotel is cozy, staff are friendly, and helpful. Rooms are well equipped as well. 

A Pleasant Surprise

What an amazing stay we just had at the Hyatt Centric Ginza. The hotel is super convenient and easy to access the main Ginza station/ one stop to Tokyo station to explore/navigate other areas/return to airport.  Walking outside the front door you can walk anywhere, find food, shopping, culture....could not have been more delighted with the location.

The actual hotel and hotel room were exceptional: Fresh, modern, well designed..simply perfect!

The staff: exceptional, attentive, caring, kind, knowledgeable...

Will make this my new destination for my Tokyo visits both for self, wife & I, and even including our daughter

The place to stay: Access to so much Tokyo has to offer

Great staff, location, quality of rooms and etc.  This will definitely be my future goto place when I'm staying in Tokyo.  The rooms where very chic and spacious.  Staff was extremely helpful and friendly!

Tokyo

The location is perfect! Our room was spacious and beautiful. The staff members were very hospitable, warm and welcoming. They answered all our questions and anticipated our needs. The service in the bar and restaurant were impeccable. It's located just a block and a half from the Ginza Crossing and very near to a convenient metro stop. We highly recommend the Hyatt Centric Ginza Hotel and we would stay there again. 

Perfect location

Great breakfast buffet.  Rooms are spacious by Tokyo standards.  Short walk or ride to train.  Fun Area in general.  Workout room could use a bit more space, but they had a good set of options.  Worth a look next time you are in Tokyo.

Fun spot - rooms are spacious by Tokyo standards.

We had an excellent stay at the Hayatt Centric. The location is perfect in every way. Lots of Restaurants and good shopping possibilities (if you like). The service is really outstanding and we always could end our bussy days with a good drink at the bar.

Here for work, stayed 3 weeks, most luxurious stay ever!  The staff are all very kind and go out of their way to make you feel welcome.  Thanks to Sebastian who provided some awesome recommendations in Kyoto and Tokyo.  Thanks

Amazing stay

For any first timer staying in Tokyo this hotel is highly recommended.Quality of  service and cleanliness was nothing short of excellent.Hotel organised many requests with great efficiency.
Would stay there again and again.

Would stay again and again.

Centric Ginza by Hyatt is superb in every aspect. Can't wait to stay there again. Staff so polite and very helpful, F&B great, rooms clean, facilities more then enough. Location perfect. I was amazed and surprised, better then many 5 star properties in Tokyo.

Amazing experience

Had a fantastic stay here as our last night in Japan after a 2 week vacation here. Rooms were spacious, modern, clean and comfortable. Hotel Bar had exceptional drinks! Breakfast buffet was one amazing, fantastic delicious options!!

Tokyo Stay

I have stayed at a few Hyatts globally. This is hands down one of the best Hyatts and one of the best hotels anywhere. It primarily comes down to customer service. Decor and design is all there but person-to-person service at this Hyatt is amongst the best. When you compare a typical Hyatt in the US to Hyatt Centric Ginza, one thing becomes PAINFULLY obvious... how bad Americans are at customer service (and I am American). Over the last 20+ years the situation has become gradually better but only because they have learned from other cultures, esp east Asians (Singaporeans, Indonesians, Japanese and Malaysians). There just isn't a culture of serving others nicely in the US... its all about me, me, me. Just go to any airport Hyatt in the US to experience what I mean. No one cares about quality of service. That said, Hyatt Centric Ginza sets a benchmark in terms of service for Hyatt and other big chains. I have stayed here 30+ nights in the last year. It is expensive but worth every penny!

One of the best Hyatts in the world!

This is my 3rd stay in 6 months and just love this hotel. Fantastic location, practical well appointed rooms and friendly staff. Great vibe! Highly recommended for business and pleasure. One of my favourite hotels in the world.

Brilliant experience always!

I've been to Tokyo many times over the past 10 years, and this stay with the Hyatt Centric Ginza (my first!) was a standout experience. 
It was a joy to return to the hotel daily, back into the embrace of the tranquil yet very functional room (and very tastefully designed), backed by customer service that defines top-notch Japanese hospitality for foreign travelers. In particular, every staff is fluent in English, making the hotel an oasis for us 'gaijins' (foreigners) to figure everything out about quirky Tokyo. 

Oasis of Calm in quirky Tokyo

This is a wonderful new hotel in the heart of the Ginza district. Rooms are spacious and quiet. Staff is very friendly. Nice bar and food service. Would strongly recommend. Would definitely stay at the Hyatt Centric Tokyo on my next trip there. 

Great location

Great location right in the heart of Ginza, walking distance to shopping malls, boutiques, restaurants, convenient stores...etc. Rooms are decent sized and modern furnished and with all the amenities you need. 

convenient location, great ambience

From check in to check out, the staff was very helpful.  They are very courteous and professional.  After staying 3 nights, I checked out and they immediately notified me that I had left items (including about $500USD cash in the room).  They offered solutions and responded very quickly to emails.  The staff is very trustworthy; my son and i had a wonderful trip.

Great hotel and staff

Great location and property 
Rooms ultramodern and felt bigger than actual square footage
Bed firm/bathroom huge
Got charged $50 per person over 2 person occupancy for my 12 yo child - which is standard practice in Japan
Staff very helpful and spoke English

Perfect place to stay in Tokyo

The staff, the amenities, the rooms, and the atmosphere, as well as the hotel breakfast and bar are all absolutely top notch and what I would expect of this kind of property. I will absolutely return when I am next in Tokyo.

Hyatt Ginza impressed this experienced traveler

Love the hotel it's very convenient to find food and shopping. Check in very fast and friendly people. Love the lobby with robot dog my kids love it so much while waiting for me to do the check in. Enjoy the stay.

Great hotel and convenient

The hyatt centric is nicely located in the bustle of Ginza. Minutes walk away from the main shopping, dining, and drinking scene of Ginza. The hotel is nicely designed, breakfast is good, and there is always activity at the hotel bar. 

Perfect Hotel

Nice modern hotel in one of the best locations in Tokyo. This is a boutique hotel without the amenities at a larger hotel like the Andaz, Ritz or Palace (all great options). You trade the amenities for the location, and for many it's worth it. I had a suite, and the room was outstanding. Beautiful design, spacious, well furnished and lots of tech. There was only hangers, no storage for cloths. 

My issue with the hotel was the service. There is very little flexibility in Japan and this hotel is no different. I requested a higher floor to get out of the view of the adjacent building just 50 feet away staring in your rooms. For this, you need to be at or above the 8th floor. I requested this many months in advance, and again at checkin. I checked in at around 2pm. I again requested a higher floor. I was told that it would take a couple of hours to accommodate . I came back at 5pm and was given the 5th floor, the lowest floor. I have Explorist status with Hyatt, that's their second highest status which normally allows me an upgrade to the best available room. My status, months advance notice, and request at checkin did nothing for me. Not only that, it got me the lowest floor possible. When questioned about the floor selection I was told "all the other rooms were occupied by people who booked before me". To say a dozen other people booked more than 6 months out, and all had a higher status than me is just nuts and I don't believe to be true. 

It has become an increasing trend at Hyatt that you have to fight for benefits as an elite status member. Franchises (i'm not certain if this Hyatt is or isn't) lose money by giving out better rooms to status members so they won't give you the benefits without a fight. I'm generally not treated like that with Marriott. I have a lower status tier with Marriott currently and receive far better upgrades than my Explorist status with Hyatt. I've stayed at the Ritz in Roppongi numerous times, and with just Gold status I have received an upgrade from the base room to a big beautiful Suite every time I've gone to that hotel. They have been very accommodating and the service outstanding. Other hotels I would recommend. 

The Ritz (excellent service, amazing views, nice location,
The Palace Hotel (nice location, great views, connected to subway, breakfast outdoors on the water)
Andaz (not the best location though)
Peninsula (excellent service and location)
Aman 

Don't bother:

Parky Hyatt
The Capital Hotel
Grand Hyatt

Great rooms & location, poor service

For a calm, thoroughly pleasant stay and friendly and efficient service, I totally recommend the Hyatt Centric Ginza, Tokyo.   It is in a great location, and the staff could not be better.  Great bar and restaurant and a serene lobby which is easy to use and enjoy. Beds are comfortable, and the rooms work well...I had a King Bed room which was big enough...I am sure the bedroom Suites must be very nice.

Boutique hotel in Ginza, Tokyo

This has become my preferred hotel for holiday visits to Tokyo. I like staying in the Ginza area which is much quieter than the other popular locations such as Shinjuku and Shibuya. This hotel condition is very new and the room layout is functional and comfortable. I like the custom-built bar cum workstation cum vanity which makes everything very handy. The lounge sofa and chairs are practical and the bed is firm. Without a swimming pool is fine with me. The room rates sometimes are on the high side. It is more affordable if booking many months in advance. 

Convenience and Comfort

Perfect stay. Rooms were small but perfectly formed. Unbeatable location. Room service was good and attentive. Will be back for sure. Better suited to couples and business folk only. Only drawback was no swimming pool!

Super convenient little gem of a hotel in Ginza

The hotel is new and well designed! Staff is super friendly and helpful. Location is great, about less than 5 minutes to T, and you are surrounding by restaurants and shopping mall, what can be better than that!

Great location and amazing service

Short vacation with the missus. 

Location - very accessible from Narita. Just hop onto Platform 19 Terminal 2, 1.5 hours later, arrive at bus-stop which is just 4 mins walking distance to the hotel. Price - Yen1000 per pax. Beats taking a cab. 

Accessibility - shopping - designers all over the place, from Hermes, Chanel, LV, Balmain etc to watch giants Audemars, Hublot etc. Just pop out from the hotel and these shops are just a few minutes away. Buying some Jap whiskeys? Go Liquid Mountain, 5 mins away. Their 'stash' is locked away at the bottom of their cabinets. Looking for toys for your kids? Hakuhinkan Toy Store is only 3 mins away.

Eateries - cant go wrong. Any shops, ground floor or upper floors, are good, unless you are looking for Michelin stars. 

Travel - the local tubes is only a few mins walk away from the hotel.  Hop onto one and you will be connected to Harajuku or Shinjuku or other preferred destinations. 


Short Vacay

This was my family's first stay at the Hyatt Centric in Ginza.  From the moment we walked in, we could feel the attention to detail that the hotel management took.  We loved the simple, beautiful design of the hotel. Our room offered a separate large shower/bath area, separate water closet, and large sink in the main room, all of which made the stay so enjoyable when you have multiple people sharing one room.    My husband and I loved the Nespresso machine and large pull-out door refrigerator.  The location was so very convenient, especially with subway was just a few blocks away.   From Ginza, we toured the Imperial Palace, went to the old Tsujiki Market area, visited Ueno and Yanaka,  stopped by Akihabara, and even made it to Odaiba, which was a bit further out.  After walking 6+ miles a day, there was nothing beter than coming back to this lovely hotel to end our day in Tokyo.  