Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

• Hand sanitizer available for guests.
• Frequent sanitization of public areas and equipment.
• Constant temperature and wellbeing checks for all guests and associates in our hotel.

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations.

*Guests that do not comply with this hotel-wide policy may be asked to vacate the property.

• Sanitization of high-touch areas using a high-grade disinfectant. 
• Increased frequency of cleaning air filters. 
• Alcohol wipes provided in your amenities. 
• Complimentary hand sanitizer by calling Guest Services. 

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations. 

*Guests that do not comply with this hotel-wide policy may be asked to vacate the property. 

Thank you for your understanding. 

• Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system. 
• Hand washing and gargling every 30 minutes by all associates. 
• Use of masks by all associates (and additional gloves for culinary staff) when preparing meals and plating dishes. 
• Constant temperature checks for associates (all associates with any symptoms and body temperatures above 37.3 C sent home). 
• Change in air flow every 30 minutes, sanitization of tables, chairs, condiment holders and menus before seating guests. 
• Sanitization of cooking instruments, dishes, and cutlery. 
• Alcohol wipes for guests’ use. 
• Placement of cutlery inside napkins.

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations. 

*Guests that do not comply with this hotel-wide policy may be asked to vacate the property. 

Thank you for your understanding.

• Disinfection of key cards. 
• Sanitization of counter and table surfaces. 
• Sanitization of pens after every guest use. 
• Hand sanitizing gels for guests’ use. 
• Constant temperature and wellbeing checks for all guests and associates in our hotel. 

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. 

*Those who are not following hotel-wide policies might be asked to vacate the property. 

We thank you for your understanding. 

These precautionary measures are in line with Hyatt’s commitment to caring for your wellbeing. 

Hyatt Centric Ginza Tokyo is supporting the reduction of our plastic footprint and is preparing to reduce the usage of specific plastic items.