Our multilingual team speaks English and Mandarin. 

The hotel provides adapters and 220V to 110V voltage transformers for guest use. If you require either service, please contact the Front Desk.

Yes, we're happy to accept packages ahead of your arrival. Please share your reservation name, check-in date, and package details with us in advance.

Yes, complimentary Wi-Fi is available in all guestrooms and public areas.

Pets are not permitted, with the exception of service animals.

Yes, wake-up calls are available. Please contact the Front Desk to schedule your preferred time.

Yes, our concierge team is happy to help with dining, attractions, and transportation recommendations.

Yes, laundry and dry-cleaning services are available,  please contact Front Desk to arrange.

We do not offer babysitting or childcare services.

The restaurant can accommodates vegan and gluten-free meals. If you have any specific food allergies or dietary restrictions, please inform our service team for assistance.

If you have any specific food allergies or dietary restrictions, please inform our service team for assistance.

Outside food deliveries are welcome and may be enjoyed in your guestroom. Please pick it up at our hotel lobby when it arrives.

Yes, room service is available 24 hours daily, please inform our service team for assistance.

Yes, cribs and rollaway beds are available upon request.

Yes, rollaway beds are available upon request.

Yes, all guestrooms are non-smoking.

Yes, simply select the corresponding room type when booking to secure your preferred view.

Yes, bathtub-equipped rooms are available and can be requested at the time of booking.

Room locations are assigned based on availability, though you're welcome to note your preference when booking.

Yes, guests are welcome to enjoy our outdoor pool on Level 16. For opening hours and seasonal availability, please visit our Amenities page.

Yes, our on-site fitness center on Level 16 is open daily. For opening hours, please visit our Amenities page.

We don't offer a formal business center, but printing and Wi-Fi services are available,  please contact the Front Desk for assistance.

Spa services aren't offered on-site, but we're happy to recommend nearby spa and wellness centers.

Yes, our fully equipped meeting rooms accommodate up to 120 guests and can be divided into four smaller venues, each accommodating 30 guests,  ideal for small meetings, private parties, and intimate wedding celebrations. For details, please visit Special Events page.

Connecting rooms are available exclusively within our accessible room category and can be reserved together for family stays. Please let us know your needs at the time of booking, and we'll be happy to assist.

Yes, kid-friendly meal options and child-sized portions are available upon request.

We'd be honored to host your celebration. Our event spaces and experienced planning team are at your service. For details, please visit our Special Events page.

Our team provides full event coordination service, from layout and setup to vendor arrangements. For details, please visit our Special Events page.

Yes, audiovisual equipment rentals including projectors, microphones, and screens is available, just please let us know your requirements in advance.

We currently do not offer catering services for events.

The hotel is about a 15-minute drive from Taipei Songshan Airport.

We don't offer shuttle services, but taxis and public transportation are readily available nearby.

The hotel is about a 10-minute drive from Songshan Train Station.

Buses, the MRT, and taxis are all just steps from the hotel. For details, please visit our Parking & Transportation page.

You can reach downtown by MRT, bus, or taxi, our staff are happy to suggest the fastest route for the time of day. For details, please visit our Parking & Transportation page.

Yes, we can assist with car rental or limousine bookings through trusted partners, please contact our staff for assistance.

Yes, attractions maps and insider tips are available at the Front Desk. For more, please visit our Things To Do page.

The hotel is within 15 minutes of Taipei's major attractions, including Taipei 101, Taipei Arena, and Taipei Dome. For details, please visit our Things To Do page.

Yes, a shopping mall is just one MRT stop from the hotel, perfect for shopping and dining.

Yes, on-site parking is available based on availability and complimentary for all registered room guests.

We don't offer valet parking, but self-parking is available.

Yes, electric vehicle charging is available in our parking area, subject to availability. Please contact the Front Desk for details.

Yes, accessible facilities are available throughout our hotel, with elevators and accessible guestrooms and washrooms.

Yes, our accessible guestrooms feature wider doorways, grab bars, and other supportive amenities.  Please contact the Front Desk if needed. 

Accessible shower chairs are available upon request. Please contact the Front Desk if needed. 

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

Yes, service animals are always welcome at no additional charge.

Please bring a valid photo ID and your confirmed reservation details.

Yes, guests must be at least 18 years old; minors must be accompanied by an adult.

Yes, luggage storage is available, please contact the Front Desk for details.

If you'll be arriving after midnight, please let us know in advance by email.

We can't guarantee early check-in, but we're happy to accommodate based on room availability on the day of your arrival.

Late check-out is available upon request and subject to availability, with an additional charge.

We are a non-smoking hotel; a cleaning fee will be applied if evidence of smoking is found in a guestroom. 

Smart casual attire is appreciated in our dining areas, especially during dinner service.