FAQs
General FAQ
Yes. Step outside and access the slopes directly from the hotel.
The Sunrise Gondola (10-passenger) is steps away from the hotel.
Yes. We’re in Canyons Village, walking distance to shops, dining, and apres.
We’re a short drive away, and we offer nightly shuttle trips into Main Street.
Yes. Enjoy mountain adventures year-round with easy access to trails, lifts, and events.
Hotel Experience & General Information
Yes. Seasonal programming may include apres events, trivia, tastings, holiday activations, and more.
Yes. Our partner Wasatch Adventure Guides is in the lobby to help plan mountain adventures.
Yes. We can support wedding room blocks and celebrate with indoor/outdoor gathering spaces and suite options.
Yes. The Market offers coffee, tea, hot items, grab-and-go foods, and sundries.
Rooms & Amenities
Yes. Many rooms and suites include a balcony to take in mountain views.
Yes. Many rooms and suites include a balcony to take in mountain views.
Yes. Choose from 1-, 2-, 3-, and 4-bedroom suites, plus a 5-bedroom townhome.
Yes. Our suites come equipped with a full kitchen for in-room meals and snacks.
Yes. Suites have in-unit laundry, and an on-site laundry room is available for other guests.
Yes. In-room dining is available (hours vary).
Parking, Travel & Transportation
Yes. Valet and self-parking are available for $40 per night.
Yes. Our temperature-controlled underground garage sits beneath the hotel for easy lobby access.
Private transfers can be arranged; we recommend Snow Country Limousine. Uber/Lyft and taxis are also available.
Yes. Daily shuttle trips to Canyons Village and nightly trips to Historic Main Street Park City.
Hotel Facilities
Yes. Relax in two outdoor hot tubs after a day on the mountain.
Yes. Enjoy our heated outdoor swimming pool year-round.
Yes. Men’s and women’s locker rooms include both, connected to the fitness center.
Yes. Escala Provisions Company Restaurant & Bar serves breakfast, lunch, après, and dinner.
Yes. We offer on-site ski valet for added convenience.
Yes. Aloha Ski & Snowboard Rentals is on the 2nd floor, next to ski access.
Yes. The game room has board games, ping pong, table soccer, and more.
Yes. We offer flexible indoor and outdoor venues for gatherings and celebrations.
WiFi & Digital
Yes. WiFi is available throughout the hotel.
Yes. Connectivity is available in accommodations and common spaces.
Families & Groups
Yes. We welcome all ages with room and suite options for couples, families, and multi-gen groups.
Yes. Multi-bedroom suites and a 5-bedroom townhome are ideal for family trips.
Yes. We welcome group room blocks, from ~10 rooms/night up to ~100 rooms/night (based on availability).
Pets
Yes. Pets are welcome with a $150 per-stay fee.
Max 2 pets. Individual pet limit 50 lbs; combined weight limit 75 lbs.
Accessibility
Yes. Van-accessible self parking and accessible transportation with advance notice.
Meeting space, registration/front desk, pool, fitness center, guest rooms, restaurant, and business center.
Yes. TTY and assistive listening devices for meetings are available upon request.
Accessible rooms include doorways with 32 in (or greater) clear width.
Yes. Closed captioning/decoders are available for guest room televisions.
Booking & Policies
Cancellation varies by rate and season. Please review your booking confirmation for details.
Deposit requirements vary by rate. Your confirmation email will outline any deposit or prepayment.
Requests are welcome and based on availability on the day of arrival/departure.
Add requests at booking or contact the hotel directly; we’ll do our best based on availability.
