Excellent hotel for the business executive it almost brand new hotel well situated in the business district brand new technology all around a fantastic first world experience
Amazing hotel!! The staff is so helpful there. Food is excellent as always. The hotel is always so clean and nice everytime I go. Additionally, the location cannot be any better as it's located close to any and everything. This is the ONLY place I stay in Santo Domingo when I'm there!
This hotel is really beautiful and clean. Check in was smooth and staff very pleasant. The room and bed were very comfortable. We travelled with our young kids, 5 and 3 years old, and it was perfect for us. We had a car and parking was easy and included.
Very nice hotel in great area with parking and pool amenities. Great for business or family trips. The hotel staff was great and very accommodating ensuring a pleasant stay.
David Panos, General Manager at Hyatt Centric Santo Domingo, responded to this review
Thank you so much for your fantastic review! We are absolutely delighted to hear that our facilities, including the pool area and parking, as well as our location, added value to your stay. It is a pleasure to be an ideal choice for both business and family trips. We will certainly share your kind words with our entire team, who strive every day to provide exceptional and accommodating service. We look forward to the honor of welcoming you back in the future. Safe travels!
I’ve stayed here for business on 3 occasions now and it’s become my go to option. Excellent service, amenities that exceed expectations and a great rooftop lounge. Very close to shopping centers, malls, restaurants.
David Panos, Marketing at Hyatt Centric Santo Domingo, responded to this review
Thank you so much for choosing us as your go-to option for your business trips! There is no greater compliment than welcoming a returning guest for the third time and knowing we continue to exceed your expectations. We are thrilled to hear that our service, amenities, and prime location near the best shopping and dining areas contribute to making your business stays both seamless and enjoyable. It sounds like you've mastered the perfect way to unwind after a long day of work at our rooftop lounge! Thank you for your continued loyalty. We already look forward to welcoming you back for your fourth stay! Warm regards,
Great plase to stay in terms of location, cleaness, breakfast (amazing), and very polite employees. The room is algo fantastic, large and confortable, with all perfectly maintained.
David Panos, Marketing at Hyatt Centric Santo Domingo, responded to this review
This is a wonderful, glowing review that touches on almost every key area of a hotel’s operations (housekeeping, F&B, service, and maintenance). It's the perfect opportunity to publicly thank your staff and reinforce your high standards. Here are two options to reply on TripAdvisor: Thank you so much for your fantastic review! We are absolutely thrilled to read that your stay was perfect in every aspect—from our prime location and pristine cleanliness to our comfortable, well-maintained rooms. I will be sure to pass along your wonderful compliments to our breakfast team, who will be delighted to know you found their spread "amazing," as well as to our entire staff for their polite and attentive service. Knowing that we provided you with a fantastic experience is the best reward we could ask for. We look forward to welcoming you back for another comfortable and memorable stay in the near future! Warm regards,
No complaints. Would visit again. Staff was great. Only issue was that they were strick with allowing staff to bring outside food in the rooftop. As a group if 4 families we were forced to eat in our rooms or the parking garage.
David Panos, Marketing at Hyatt Centric Santo Domingo, responded to this review
Thank you for taking the time to review your stay. We are happy to know you found our staff great and that you would choose to stay with us again. We sincerely apologize for the inconvenience caused by our outside food restrictions at the rooftop lounge. Like many hotels, we maintain this policy for health, hygiene, and venue safety guidelines. That being said, we are truly sorry that your group felt forced to utilize the parking garage or your rooms to eat. Our team is always available to assist in finding better, more comfortable solutions or alternative spaces for large groups when needed. Thank you for your valuable feedback, and we look forward to providing you and your families with a much better experience on your next visit. Sincerely,
Very good hotel experience. The problem is the acceso to the lobby is very confusing and needs more signs. Hotel rooms are nice, but needs a table to work. AON restaurant needs variety of food and the staff of the restaurant do not provide good service. The breakfast included in the price of the room is very good, one of the best I have tried. I recommend to stay at this hotel, the location is great, restaurants and shopping malls at a walking distance
David Panos, Marketing at Hyatt Centric Santo Domingo, responded to this review
Thank you so much for taking the time to share your feedback and for recommending our hotel! We are thrilled to hear that you had a very good overall experience, enjoyed our great location near local shopping and dining, and loved our breakfast—knowing it is one of the best you have ever tried is a huge compliment to our culinary team. We also sincerely appreciate your constructive feedback, as it helps us elevate our guest experience. We have taken note of your comments regarding the lobby access and the need for clearer signage, as well as the addition of working tables in the rooms. Furthermore, we regret that the menu variety and service at the AON restaurant did not live up to our usual high standards. Please rest assured that we are sharing your comments with our Food & Beverage management team to address staff training and review our menu options. Thank you again for your honesty and your recommendation. We look forward to welcoming you back in the future to show you our improvements! Warm regards,
This boutique hotel is well situated with access to close restaurants and others entertainment locations. I will recommend this hotel if travelers are interested in a good location with a beautiful rooftop
David Panos, Marketing at Hyatt Centric Santo Domingo, responded to this review
Thank you so much for your wonderful review and for recommending our boutique hotel! We are absolutely delighted to hear that our prime location served as the perfect base for you to explore the fantastic nearby restaurants and entertainment spots. We are also thrilled that you enjoyed our beautiful rooftop! It is truly one of our favorite spaces for guests to unwind, take in the views, and relax after a day out in the city. Thank you again for sharing your experience. We would be absolutely honored to welcome you back for another memorable stay in the future! Warm regards,
Great location, excellent food and service. The hotel is closed to a lot of great restaurants in the city.
Wladimir Restituyo, Atención al cliente/recepción at Hyatt Centric Santo Domingo, responded to this review
Dear Yokastav2021: What a pleasure it is to read your review! Thank you for naming us the best hotel in Santo Domingo. We strive to provide an experience that reflects the vibrant spirit of our city, and knowing we hit the mark for you is incredibly rewarding. We are glad you enjoyed our prime location. Being in the heart of the city allows our guests to easily explore the fantastic local dining scene, and we love being your "home base" amidst all the action. I will certainly pass along your compliments regarding our food and service to the entire team—they will be thrilled to know they made your stay so special. We cannot wait to welcome you back for another excellent stay in the near future. Warm regards, Wladimir Restituyo Front Office Manager Hyatt Centric Santo Domingo
Showing 10 reviews since January 19, 2026.