Most of our team members speak English and Mandarin, ensuring seamless communication and a pleasant experience for guests throughout their stay.

Yes, adapters are available at the front desk — just let us know your device requirements. Our power supply runs at 220V. Please check your devices and bring a converter if necessary.

The hotel opened in 2022.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, paid laundry and dry‑cleaning services are available. Please contact our Guest Services Centre should you require assistance.

We do not offer childcare services, but our concierge can suggest reputable local providers. 

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Our breakfast buffet features both Chinese and Western selections with a focus on local Ningbo flavours alongside Western baked goods. Our a‑la‑carte lunch and dinner menu highlights authentic Ningbo dishes together with spicy options. Our in‑room dining menu includes Japanese‑style light meals and Western casual dishes to suit guests with diverse dietary preferences.

Yes, external food deliveries are accepted. Orders will be delivered to your guest room by our hotel robot upon arrival.

Yes, room service is available daily from 11:00 to 21:00. Please contact us for details.

Yes, extra breakfast may be added. Please contact the Guest Service Centre for detailed policy and pricing.

Unfortunately, the hotel does not have a club. However, we invite you to experience our other benefits or facilities during your stay.

Yes, the hotel offers services for Muslim guests. If you have any special requirements, please feel free to contact us before or during your stay, and we will do our best to assist with the necessary arrangements.

Yes, cribs and extra beds are available upon request for select room types.

Rollaway beds are available for select room types.

Yes, all our rooms are non-smoking.

The hotel provides complimentary in‑room toiletries including body lotion, sanitary bags, combs, cotton swabs, shower caps, cotton pads, soap, dental kits, toothpaste, bath salts, nail files, sewing kits, mouthwash, shaving kits, shoe polishing cloths, paper‑ring slippers, body wash, conditioner, shampoo, mineral water and tissues.

If you are looking for a particular view, you can choose the corresponding room type when booking. 

Some room types are bathtub-equipped. To secure a room with a bathtub, we recommend choosing one of these options during booking.

Certainly! If you would prefer a quieter room away from elevators or high‑traffic areas, please leave a note during your booking. 

The room air-conditioning system allows guests to freely adjust the temperature according to their personal preferences.

Yes, guests have access to the outdoor swimming pool on the 12th floor. Opening hours: 8:00‑21:00.

Yes, the Fitness Centre is located on the 12th floor and open 24 hours daily.

We do not offer a formal business center, but Wi-Fi are available.

Spa services are not offered at the hotel, but we recommend nearby wellness centers.

Yes, our fully equipped meeting rooms accommodate any kind of gathering.

Our main restaurant, Tongyuan 600 on Level 1, serves breakfast, buffet, lunch and dinner with Chinese a‑la‑carte options. Our Lobby Bar offers Western‑style desserts, coffee, tea and a wide selection of beverages. 

We are located approximately 30 km from Ningbo Lishe International Airport, which is about a 45-minute drive.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

The Ningbo station is just 30 minutes away  by car.

Buses and taxis are easily accessible just steps from our entrance.

Downtown can be reached by subway, bus, or taxi—ask our team for the fastest route at the time of day.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Maps are not provided on-site, but our team can provide digital directions and local area information.

The hotel is conveniently located near key shopping and business districts including. Should you require additional travel information or recommendations, please feel free to contact our hotel team.

Overlooking Tongxin Lake, our hotel offers beautiful lake views and spectacular night scenery from the lobby and selected guest rooms. You are welcome to book our lake‑view rooms.

Yes, two shopping malls and multiple local restaurants are within walking distance.

Yes, on‑site parking is available for guests. Complimentary parking is offered for hotel stays and dine‑in guests.

We currently do not offer valet parking, but self-parking is available.

On‑site EV charging stations are unavailable, yet abundant public charging facilities can be found nearby.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Connecting rooms are available. To book one, pleas contact our front desk for reservations. 

Yes, we we offer customisable children’s menus with both Chinese and Western dishes upon request. 

Our hotel can provide complimentary baby cots/cribs, high chairs, and other child-friendly amenities upon request. Our restaurants also offer kid-friendly menu options to cater to young guests.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Our team provides full event coordination, from layout setup to vendor arrangements.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements. 

On-site catering is available with customizable menus for all occasions—just contact our event team.

Yes, pet-friendly rooms are available. Please contact us for details.

Yes, complimentary pet amenities are provided, including pet food and pet supplies. 

Yes, there are several pet‑friendly green spaces nearby, including the lawn by Tongxin Lake. Multiple pet‑friendly shopping malls are also in the vicinity of the hotel.

Some areas may be difficult to access for guests with mobility needs. Please contact us to plan your visit.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars and other supportive features. Accessible rooms are limited, so we recommend confirming availability in advance.

Yes, we offer rooms with roll-in showers and accessible features. Accessible rooms are limited, so we recommend confirming availability in advance.

These devices are not available on-site, but we can suggest rental services that supply them locally.

No on‑site accessible parking spaces are available.

Yes, service animals are welcome, yet an additional fee applies.

To check in, please present a valid photo ID.

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult. 

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay) .

Yes, we offer luggage storage.

Our front desk operates 24/7, so you’ll still be able to complete check‑in.

Our check-in begins at 3:00 PM, and check-out is by 12:00 PM.

We cannot guarantee early check‑in; however, it may be granted subject to room availability.

Late check-out is not available during peak dates. Please contact us for details.

Yes, express check‑out is available by dropping your room key into the designated express check‑out box at the front desk.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly.

In accordance with local regulations of Ningbo, China, smoking is prohibited in all indoor public areas. All guest rooms are non‑smoking; smoking inside guest rooms is not permitted.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss. 

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.