ReviewsMasthead

Reviews

TripAdvisor

ReviewsFilters

ReviewCardsList

They take a holding deposit when you check in but don’t make it clear that you have to then pay as you check out, whilst still holding your funds from check in. So your basically paying for your room twice and then they return the first charge back (still waiting for by the way) later but don’t or can’t give you an exact day your money will be back in your account. So make sure you have this available or you’ll be stuck at the from desk until YOU sort this out. Last thing you need to be worrying about when you have a flight or meeting to catch. Other than that hotel was okay, nothing special. Oh almost forgot, the room in the picture for Kings suite, we didn’t receive and I’m sure we was out in a Junior suite. I did as the young man at the check in as we went out for our first evening and he was adamant it was the King suite we was in. Wasn’t there long enough to have time to properly query this as we wanted to enjoy our trip.

Checking in and out

Hotel was great! Location was amazing… only like 3 minutes walking from Milan Central Station. Area is super safe and you can tell lots of locals attend the restaurants in this hotel. Staff was super friendly and everyone went above and beyond. I definitely recommend this hotel 100-%!

Amazing hotel in the center of Milan!

great hotel, if you want to be away from the tourist crowd of The Duomo Plaza, Milano Centrale train station is within a short walk and if you rent a car like I did National is in front of the hotel. The downside  of the hotel is the lack of parking, so there are options nearby, but expect to pay for a full night about 30-35 euros. I had it in my budge so it was not a surprise. The hotel bedrooms are really nice, but don't expect rooms to be like USA sizes, smaller but enough for traveling. The breakfast is great and we chose to have it in the hotel, but it is expensive but convenient. 

hotel with multicolor experience

Great location very friendly and welcoming team. Hotel location is very central 5 minute walk from train station  easy to get to and from Malpensa airport and the main attraction in Milan. Walking distance to most places of interest

Great stay

The staff was awesome ! The hotel was very clean and the spa was spectacular! I would recommend this to anyone wanting a place to stay in Milan, the hotel was close to the train station and within a 30 minute walking distance to the Duomo 

Great place

Staff was prompt and service was excellent. We enjoyed the modern facilities and beautiful room. Everything built in the room had an attention to detail and it was a great experience being at Hyatt centric. 

Excellent service and facilities

This was my first stay at a Centric.  Very cool and comfortable with great staff.  Hyatt has transitioned into modern hotels first with Andaz and now Centric.  Makes me think maybe Pritzger should be president!!

Hyatt does it again

Great hotel well located. Staff is very helpful- Breakfast buffet is very good.  Easy access to everywhere in Milan - Very close to two different subway stations.. Walking distance to the Central train station 

Owner Response

Place to stay in Milan if you need to use the train station

Overall decent stay.  Good location near Milan Centrale.  Food was better than expected.  Staff was very helpful.  Bed did not sleep comfortably but otherwise room
was decent size.  This is a typical Hyatt Centric though a bit pricey 

Good Hotel near Train station

Had a great stay at Hyatt centric Milan, very close to the main train station and buses. Hotel was very clean, room was a bit on a smaller side but I think it’s a European standard, close to many restaurants and a supermarket. Staff is very helpful and professional. Will definitely stay again.

Wonderful stay

I would highly recommend this hotel to others traveling to/from Milan.  Great location and very personable staff.  Large rooms and close to restaurants and train station.  Breakfast was a large buffet and very tasty. 

Great location and very comfortable room!

I was expecting to be able to watch television but was unable to because I don’t speak Italian I speak English.  I find the front desk staff very aloof and unhelpful.   The breakfast  and room service staff were brilliant 

Disappointed

One of the best customer service experiences I had at a hotel. The baggage handlers, check in staff, bar tenders, the manager Diana were all fantastic. If you’re heading to Milan, you should consider staying at the Hyatt Centric. 

Fantastic!!!

As binging a HATT tiered member it would have been appreciated that when you spend $510+ a night a bottle of champagne or some kind of dinner certificate should have been offered to Hyatt gold members Plus being an American Express Platinum Credit Card member which Hyatt Centric is listed.  
But I decided to book Directly with Hyatt.  I know booking with American Express I get 5x more points, Late Check-out and Complimentary upgrade when available, even breakfast included.
I received nothing for Paying 510.34+ dollars a night. X 4 nights = 2,025.36


Great Location

This was a really great place to stay.  The hotel is very conveniently located. The staff is super-helpful and attentive.  Food is excellent. Walking distance to the Milan central train station, which makes it easy to go anywhere at little expense.  This is important in Milan where the average taxi ride from the airport is $120 or more. The hotel has a good small gym, excellent breakfast service, and a nice rooftop bar.  Highly recommended

excellent hotel experience

Very clean hotel, friendly, cheerful and helpful staff, even late in the evening or very early in the morning.  They were happy to answer questions and give helpful information about the city. Just wished the hotel was close to the center, to the Piazza Del Duomo.

Beautiful hotel and a very comfortable stay

Lovely hotel with great service provided. Every staff member from front desk, valet to housekeeping was friendly and helpful. Comfortable, new and clean room. Malpensa Airport bus station within walking distance. Overall very happy with our stay. Would highly recommend.

Wonderful Stay at Hyatt Centric Milan Centrale

I was in Milan for a couple of days shopping and Hyatt Centric offered a very convenient location at reasonable price to access the good shops.  I was travelling on my own and felt safe within the hotel and walking the area

convienance

Really great and welcoming staff. Convenient location to Milano Centrale. Room is modern but small but that is not why I am not coming back. It is the insulation of room, you can hear footsteps, conversations and other sounds from the outside. It is ok during the day but not late at night specially when you are trying your best to adjust on different time zone. There is a hammering sound coming from the floor above late night for 3 days of out of our 5 days stay. This is Milan, Italy why are you guys using instant coffee instead of coffee machine? 

Great location and staff , bad room insulation.

Hyatt Centric Milan Centrale is located 5-7 mins walk from the Milano Centrale station. The breakfast spread was outstanding and so was the food quality and taste. 
The staff was very helpful with recommendations and check in process was easy. 

Great Breakfast

The hotel is very modern and looks new. only less than 5 minutes walk from Milano Centrale Train Station. good breakfast and friendly staff. All the staff were friendly and courteous. we were upgraded to a suite on the top floor and the view of Milan from the suite was amazing. luckily the weather was also very nice

Good Hotel with a great location

What an appalling experience we have had with this hotel and their management Diana, Matteo & Sofia.
1. We booked a Terrace Suite - we were placed next to a construction site with no barrier between other than a torn tarpaulin.
The electric blinds were broken in the bathroom, so we had little privacy from onlookers and the toilet also did not function correctly. The Terrace was filthy, covered in dirt residue.
We asked for some compensation and what was offered was so insignificant it was insulting.
Not what was expected from a so called 5 Star Hotel!
2. The hotel overcharged us more than double the amount we should have paid, charged an amount on arrival, a bond and then recharged on departure.
Currently they are in possession of over $2000 of our money and despite emailing them repeatedly they have been complacent in their care to return our funds with any urgency.
Hyatt Group if this is a franchise - you should have a Corporate review team visit with urgency to address these and many more defects and deficiencies we experienced.
Do not risk staying here and having your trip to Milan marred by incompetence and if you wish to avoid a stress filled experience.

Do not waste your money on a defective experience

Great location, great service. Wonderful front desk. Room very comfortable. Bathroom very nice. Quiet hotel. No problems whatsoever.  Perfect if you are traveling from Milan Centrale station, only a 5 minutes walk

Good hotel

We stayed one night at the Hyatt Centric in Milan after touring southern Italy.  They were able to hold two suitcases for us because we finished my husbands business trip west of Milan.  That was such a help as!  The staff was extremely polite and helpful. 

Extremely comfortable !

Pls be careful while booking this hotel as the room they give doesnt match its description on the hotel website and is way smaller and suffocating. When brought to the notice of duty manager, they refuse to help or refund the extra money charged for the higher category of the room

Not a trustworthy hotel

Great location for central station and access to the city. 

The hotel is always clean and well presented with friendly staff and good service. 

The roof bar is a great area to relax after a long day with a good atmosphere and music. 

Milan business trip

Staying in Hyatt Centric you're strategically located near everything. Central train station is ahub for all destination. You're 3 subway stops from fashion capital Monte Napoleone, LaScala, Duomo. Also, you're 2 hours from Florence, 3 hours from Rome, and still in the middle of most modern part of the city, developed with sustainability and preservation in mind.
The hotel itself is modern, well administered and run with guest's needs in mind. 
Specifically want to mention a breakfast buffet. It is by far the best spread I've seen in a while.
As a Globulist, i don't pay, but i specifically asked for price, and it is €28, which is a bargain.

Clean, modern, strategically located

This hotel is a great option for those who need a place to stay for a night or two. The rooms are small, but the service and the amenities are well worth a stay. We found the rooftop pumping at night, which is a great vibe if you are looking to extend your experience. The staff was smart enough to keep our room away from that atmosphere so the late night noise didn't disturb us. The room was equipped with a coffeemaker and beverages in the refrigerator. The staff was kind enough to offer us water upon checkout. Do not expect a good old fashioned from the bar, they don't have the proper syrup, and it will taste strange. Aperol Spritz will be perfect, though.

Solid hotel with amenities, near Centrale station

Very convenient to central train station and metro. Clean, modern, and efficient hotel. Away from the noisy, touristy areas. Not a whole lot of restaurants nearby. Located in what seemed to be the Chinatown area. Hotel accommodated all of our requests. Top floor bar is nice. Recommend you avoid the top floor (12) of the hotel as it is right under the rooftop bar which can be noisy. Overall a very pleasant stay. 

Nice hotel in Milan

Good hotel, very very friendly staff. Really helpful and very amicable. Would recommend. 
Good location, close to train station, but not the best location ie not that close to duomo although still 25 walking distance..

Good hotel.

This hotel was within walking distance of the Central train station but on a quiet side street. Hotel itself was very modern, well maintained and the staff was excellent. The rooftop restaurant was an excellent side benefit, with great ambiance, excellent food, great music and an attentive staff

Great location, excellent property

For one of the most welcoming & helpful stays in Milan, the personnel of the Hyatt Centric Milan, was an experience far from the usual blase hotel & service staff in the city.. 
Rooms were modern yet comfortable, bed & amenities not over the top but perfectly efficient & modern.
Location near the station & in the new green area of Milan will only get better as the area develops in reaches its potential

Milan at it's best

property is very central, close to the train station, shopping district and other attractions. Hotel is very modern and room was clean. Overall very good property and would consider staying again. Only downside was that hotel did not have dedicated parking but there was plenty of street side parking near by.

Clean hotel with nice central location

This hotel is one of the best places we stayed in Italy. Allejandro checked us in to our room. He was amazing, very welcoming and willing to help us to find great places eat and visit while we're in Milan. The hotel was clean, great customer service and location is 5 mins away from Milan Centrale. We had a wonderful stay and will definitely come back to stay in this hotel if we come back to Milan in the future.

Perfect location and comfortable stay

I stayed at the Milan Hyatt centric with my adult children. It was a terrific experience. The hotel staff is courteous and polished. The housekeepers are amazing. Even the coffee was great. And it is a perfect location.

Outstanding in every way

The Hyatt Centric Milan Centrale Hotel is in a great location within a 15-minute walking distance to the Milan Train Station & Buses to Malpensa Airport.  The neighborhood is safe and clean.  There is a great restaurant - steps away from the hotel  = 'II Travolina', which is open from 12 Noon into the late evening.  Great for an early dinner before catching an early morning train or bus the next day.  Receptionists spoke English.  They were polite and friendly with a warm greeting - very professional and dressed neatly.  The attendants  who helped with our travel bags were excellent.  Hotel lobby is spacious, clean and very relaxing.  There is a bar and outdoor seating - weather permitting.  Our king bedroom was very clean, a great shower and a good size bathroom.  Complimentary bottled water in the refrigerator.  Slippers and  bathrobes are provided.  There is an espresso machine  - a +.  Marco, the Manager is great.  Marco, is polite, friendly, speaks excellent English and most of all is very concerned that you will enjoy your stay. This was my second visit.  I'll be back.

Within Walking Distance to Milan Train Station & Buses to Malpensa Airport - Excellent Staff & Clean

We are vey happy with our stay at Hyatt Centric Milan Centrale - convenient location, about 5 mins walking from train station. Very clean room, friendly staffs and great service overall.   We highly recommend this place!

Great experience

Stayed here using some points I had.
I was upgraded due to my World of Hyatt status which was much appreciated. All staff members were very helpful and nice. The shower was amazing!!!!! My mattress was sagging which caused back pain. I addressed the issue which was tended to promptly but never fixed. Do not stay in room 14 on floor 1. 

Centrally located with exceptional customer service

Everything was excellent! The hotel and room was modern and VERY clean.  The staff were absolutely exemplary.  I truly have no complaints. Also, the hotel is VERY close to the Milano Centrale station, so you really can’t go wrong. Highly recommend!

Perfect stay

The location is about 5-10mins walk to metro. It’s very convenient if you plan to move around with metro as it’s just few mins walk and the streets are big and safe. 
The front desk is professional and nice. 
Room maybe a bit small but it’s clean and modern. 

Great balance between location and quiet

First time staying at a centric and it’s a great brand. Solid redemption value especially given prices in Milan.

Not too much to do in the block but practical location between central station and duomo. 

Great Hyatt point value

Have stayed at this hotel many times.   The breakfast is great, the staff very helpful, the rooms clean and nicely appointed.  I spend roughly 100 nights per year at various hotels across Western Europe.  The staff here is top notch.  Overall, an excellent modern Business hotel.  

Great Hotel

We stayed here for three nights, which included New Year's Eve. The hotel was great, clean and staff was friendly. We decided to sit out the new year in the lobby around the bar and celebrated with other hotel guests. The bartender was awesome. We spoke with him for a while and he made some great recommendations for restaurants, etc. The hotel was great, and we would go back for sure. We also feel the bartender from New Year's Eve deserves a big raise.

New Years In Milan

The hotel is very convenient for the station and the staff are attentive and knowledgeable. The rooms are rather dark and a bit depressing with a quite sharp metal table top which sticks out at the edges to a point - ie not child friendly. 

But the beds are very comfy and everything is generally clean. Our room had a knocking through the night like a pump or something similar which irritated. Shower adequate and enough towels for the stay. The place to put clothes is quite limited and for trousers/shirts/dresses, only hanging room is where the coats are hung.

In short, its great for a night or two, but I would not recommend more than that.



Location is great for the station, but you would not want to stay more than a couple of nights here

There is a couple stairs in the room. This is a serious safety issue when you have kids or when you'd like to go to toilet at mid-night. 
Not enough toilet paper, facial paper or toiletries. We only have half toilet roll, a couple piece of facial paper and one set of toiletries for 3x person.
No direct USB socket, although hotel provide alternative one.

stairs in the room is a unaccepted safety issue, insuffient toiletories

Great location to catch all the trains within walking distance. Rooms are clean and the bed is comfortable. The on site steakhouse differs from the NY steakhouse you expect but otherwise great service 

Easy and safe location

Small, boutique-feeling hotel. Just a few minutes from Milano Centrale, so it's a great location if you're doing day trips. Buffet breakfast is not to be missed. Staff is fantastic--responsive and friendly.

Great find in Milan

Loved the lit up colored windows! The sky Garden bar is such an amazing view of the city with great party atmosphere! Also the restaurant is amazing food and the services is outstanding. Meet everyone of my needs!

Over great place

I am a Hyatt Globalist and stay at ALOT of Hyatt properties. This stay made me rethink my loyalty. The room had peeling wallpaper, scratched and scuffed walls, furniture that looked like it came from Staples (cheap office furniture), a poor location, rude staff, bellman who didn’t help with luggage (big set of stairs to front door), didn’t help with taxi (had to go back up the stairs to the front desk), slow elevators, never replenished bathroom products, one set of towels. Do not stay here- a Holiday Inn would be better. Can’t believe Hyatt bought this property. Stay somewhere else!!!

No better than a Holiday Inn

This place just was not worth the points, inflated prices for very little in return. Staff was great and yes the hotel looks appealing but what is offered in terms of points and prices is just not justifiable l. Save them and use them for something else 

Meh ok

Hyatt Centric is a perfect location for getting in and out of Milan from Centrale train station. Staff is young, friendly and professional.  Rooms are spotless and very comfortable even if not that large. The bed was wonderful.  The rooftop bar with 360 degree views is great, but very expensive. Check prices before you order. I will definitely return.  

Convenient, professional, modern

This hotel is within walking distance to the Milan train station which was super convenient.  The staff was super in every way - couldn’t do enough for us.  The food, bar and overall cleanliness of the hotel, size of room, amazing breakfast, proximity to the sites, etc will bring us right back in January a business meeting.  

Perfect location.  Perfect service

Close to station. Half hour walk from central square. Fab breakfast. Friendly helpful staff. Nice rooftop bar. Good complimentary drinks in room. Nice toiletries. Good coffee. Gym small. Pool closed. Would return. 

Great stay.

We were in our room on a work call when three professionally dressed women barged in talking loudly…. They kept talking in Italian without apologizing when we asked them to leave. When we left our room 30mins later, the same three individuals accessed the room next to us… again talking loudly. When we notified the front desk, they claimed that these were housekeeping staff…. Nevermind that our room was cleaned before we returned for our call. The staff insisted that (1) it was housekeeping…. B.S.. Who housekeeps in heels without a housekeeping cart? (2) they insist that if the guests do not place the do not disturb placard, then there is no expectation that your room will not be accessed. Never have we ever had this type of experience in a supposed upscale hotel.

No privacy from staff

The location is excellent - within a 10 minute walk from Milan's central train station.  There are nearby restaurants & cafe's within a 5 minute walk and a great gelato shop.  The staff's English language was very good.  Check-in & check-out process excellent.  The lobby is very impressive and at night the entire hotel is lit up with fancy lights. Marco, the hotel's manager was exceptionally great helping us with directions to the Duomo and other sites & places.  He also made sure our accommodations were comfortable with genuine care and concern.

Great Location (near central train station), Clean, Excellent Staff & Check-in - - Check-out process

Great location, a lot of restaurant options nearby, as well as tram and metro station.
We did not have the breakfast or other meals at the hotel.
The room was clean and the beds semi soft, air-conditioning worked well.
No complaints whatsoever.

Great location, clean and modern hotel setting

this hotel is positioned close to Milano Centrale so perfect for the train trips, only a couple of kms to walk to any sites and the staff at this hotel are friendly and really help when needed. The food at the breakfast or room service is delicious and the cleanliness of the room was really great. everything in the room worked and I was really impressed with the size of the deluxe room it was worth the extra dollars. Overall this was an excellent place to stay and its going on my list of places to stay in Milano. The room is very quiet and the bed was super comfortable and this made it easy to sleep 

An awesome place to stay

Comfortable world-class stay. Chic ambience throughout, great staff at front desk. Extraordinary breakfast with fresh vegetables, fruit, meats, cheeses, pastry, presented beautifully. Hotel room is luxurious and spotless. Those who are handicapped will have trouble climbing the 20 or so steps to front entrance (unless there is another entrance I am not aware of). Well done, Hyatt.

Grazie Mille for Mil-an Centric

Had the pleasure of staying multiple times on and off during a long stay in Italy. Staff were completely courteous and helpful every time we returned. Nothing was too much of a bother for them in any way. 
Location is excellent and close to Milano Centrale Train Station. This made the ease of movement throughout the city and country very easy. 
Will definitely return to this establishment as their hospitality is excellent !

Great Central Hotel with customer centric attitude

Close to the terminal central and my special place to rest after visiting the city. The attention is incredible, super clean rooms and  super comfortable beds, the restaurant excellent  (especially the attention of everyone, Adel the best !!!) delicious food and breakfast. the surroundings also with restaurants with delicious and varied food. HIGHLY RECOMMENDED. 

My favorite place

Great team and very nice hotel! I stayed from June 15th to the 16th. I got a beautiful room. My compliments to the very sincere lady who manages the restaurant / breakfast on the 4th floor. I was late and they were just about to close the restaurant - however, she managed to get me a lunch. Her kindness & professionalism is outstanding. I have been to many Hyatt hotels in different countries - but I will never forget my stay at Milano Centric. The Sky Bar is amazing! Looking forward to my next stay there.

Sincere & welcoming!

Close to train station, lovely rooftop bar and very nice comfortable room. Check in was smooth, staff were attentive and helpful. Location was great with lots of eateries and coffee places around. Only small issue is the mosquitos outside, sitting area but that might be seasonal. 

Pro: Great location, stuff are friendly. Rain shower is good. 
Con: Hyatt member (Explorist) means nothing here. Maybe Globalist is better. 
Pool is closed due to COVID, I can’t believe COVID is still an excuse of reducing services. There are steps to enter hotel lobby, if you are elders, do not expect any helps from anyone. 

Ok stay

Fantastici front desk staff in a new and elegant hotel. The room decor is elegant modern. The shower had a rain forest shower head. The hotel is within walking distance from Milan main train station ( Stazione centrale)

A new hotel and a jewel in Milan near the train station

Complimentary water was not available— they said they ran out & wouldn’t be able to reorder until after our stay.  Laundry service wasn’t available—they said they were “in transition” for another service. No reciprocal arrangement with another hotel.  Laundromats they recommended we’re closed!  When asked how to heat the towel, they said heating couldn’t be used after April 16.  All of the above were available a few days earlier at the Hyattcentric we stayed at in Milan just two days earlier.  Very disappointing & really unacceptable from a Hyatt property!

Service was a huge disappointment.  .

This hotel is wonderful.  Great in every way with an attentive staff, clean modern rooms, wonderful food (breakfast is best I've had at any hotel), and the location is perfect for being in Milan, a short distance from the Milano Centrale rail station.  Very near the Bosca Verticale, one of the most interesting buildings on the earth.  Will definitely come back here as it's a welcoming spot in the middle of a big, beautiful city.

Hyatt Centric Milan is a Gem

My family have a memorable stay at Hyatt Centric Milan. The service was excellent… from check-in to porter, sumptuous breakfast to generous offer of free bottles of water. In particular, Priti was amazingly warm and sincere in serving us our breakfast, wearing a big smile and offering us extra something for our long road trip. Thanks so much for the nice and memorable stay.

Hyatt Centric Milan experience

Highly recommended.  We had a wonderful time with easy access to excellent restaurants and connections to transit to visit all of the sites.  Staff was very helpful, and the onsite dining and beverages were top notch.  

Excellent hotel, walking distance to train station

Few steps from the Milan Central Station (just a 5 minutes walk), in a good area. Close to different metro lines, allowing you to reach any city points. Modern stylish decor. It is an excellent choice at a reasonable price.

Great location

I am a Globalist for Hyatt and a Lifetime  Bonvoy Titanium Elite member. This hotel is one of the best hotels I have stayed in. The staff is absolutely outstanding and the hotel is very well maintained. There breakfast buffet and service is absolutely the best! It is also a 6 minute walk from the Milano train station which makes it great if you are visiting other cities or taking the bus from the Milano airport. Thank you very much Hyatt Centric Team!

Fantastic Hotel in Milan

Went on a business trip. The hotel is functional and well located for Milan central train station.
Staff were very helpful.
Corridors dingy, Rooms are sparse and functional, quite spacious. Everything works as expected.
Good as a business hotel. Not for families, couples or holidays in my view.

Good business hotel

The room was everything I needed - clean, compact, quiet. The room wasn´t huge but it was enough at a good rate. The location is great because it is only a few blocks from the central train station, and within a few blocks, there are so many restaurants to choose from. Would definitely stay here again, because of the good value. 

Really great hotel

This stay is first Hyatt experience in Milan, and definitely made me a convert to Hyatt World. I'm a Spire Ambassador with IHG for over 10 years and I recommend this hotel for value, style and location.

Short Vacation

I really enjoyed staying at Hyatt Centric Milan Centrale. The location steps away from the train station made it an easy trek by foot. The staff was incredibly kind. As a solo female traveler I felt incredibly safe and welcomed. 

Beyond expectations or hopes

Nicely renovated and well appointed hotel in the perfect location for a Milan vacation. Very helpful and friendly staff and there to welcome you and offer suggestions on dining and sites to visit. We will likely stay here again on our next visit. 

The hotel is new and clean however the rooms are extremely small. Amenities such as pool and gym remain closed although other hotels in area have reopened. Requests made to front desk were not fulfilled. 26 euro for breakfast seems rather high. 

Lacking amenities, small rooms

Business or pleasure this is the place to stay if you visit Milan. An exceptional team will welcome you professionally and personably. Everyone spoke perfect English and delivered a very safe and enjoyable experience. Happy to highly commend them to you! 

Exceptional Hotel in an excellent location

Would I stay in this hotel again? Almost, what would make me not stay here, is no coffee in the room and pour shower pressure, my 2 pet peeves. Those are fixable but as most reviewers are not complaining I don’t see change coming ;)

Almost good

you need to pick up your luggage and climb the stairs to get into Front Desk, nobody helps,  we ordered fried eggs for breakfast at the restaurant and they said that only is served by Room Service, we ended up going to Hilton for breakfast.  staff doesn't know what they are doing, they are like robots not listening to the customers.

Very bad hotel, don't go

well trained staff, generous breakfast, all your needs anticipated before you realize you have any. young and energetic service staff, trendy crowd. 
13th floor bar is totally out of this world  experience with a magic view 

modern, appropriately priced, strategicly situated

Good experience in hotel and position

Confirtable and good quality     ,

We will spent other travel inside hotel.      Nice and near center with metro and bus. Also with length or with personal car. Delicious food

Good

Hotel ideally situated, close to the train station and fashionable Isole and Porta Nuova. The staff is helpful, the rooftop bar is beautiful and the rooms are comfortable (despite being rather small). Breakfast is of excellent quality although waiting times to order and be served may be really disappointing.

Excellent location and trendy setting

It is convenient in location especially a lot of good restaurants nearby. It is about 6 min walking distance to central station, easy to take train for next destination. Staff are friendly and helping, they managed to let me check in early so I can take a rest before sightseeing. 

Very convenient location and clean room

The hotel is located very conveniently close to Milan Centrale, the main reason station in the city (5 min walk). Although it doesn't have certain amenities (microwave in room, pool, free breakfast), and some we're closed due to Covid (fitness center), the location and room comfort made up for them. We really liked it as a base to explore the city. The bathroom was exceptional compared to other similarly priced properties, with a ceiling rainfall shower and a separate shower head. It's also been a long time since I saw a standalone bidet! The staff was excellent with whatever we needed and courteous, and they played a big role in this five star review.

Great location!

We love it! Modern ,clean, very friendly stuff. A pleasure! a role model in terms of cleanliness and friendliness! wir sind neue stammkunden im hyatt milano Centric.
We had a wonderful time there, that’s what everyone need for holiday. 
Thank you Hyatt!  

clean, modern, delicious. Perfect!! We love that hotel. Next time for Milan only Hyatt centric!

The room accommodation was lovely. Very comfortable stay and all you need is in the room. Well located in the city centre of Milan, very close to the Centrale Train Station. The staff are wonderful, warm, accessible and extremely helpful. The rooftop restaurant and breakfasts are very good which help to make your stay enjoyable. I would definitely stay here again next time I'm in Milan!

Excellent!

Great hotel in quiet neighborhood close to city center. Very close proximity to those arriving by train and short taxi ride to city. As a Hyatt discoverist , I was immediately offered a high room with a fantastic view of Milan. The front desk staff were extremely welcoming and catered immensely to all my needs, the hotel staff even helped schedule my Antigen COVID test on arrival! A fantastic breakfast was also served, it would have been nice to utilize the SPA and gym but due to COVID was closed, no gripe there. Fantastic hotel and city!

Solo trip Milan

Perfect place for staying in the heart of Milan, real value for money. A pleasant surprise was the bar at the roof, though i have been at the hotel several times it was my first time at the bar. Nice youngish crowd tasty cocktails.

Nice clean hotel in the heart of Milan

The problems are as follows:
 
1 - booked a Hotel with parking because we have a brand new car from more than 100.000. and after hotel had not parking, it was in construction or what ever, they send us to another parking „something 2000“ they was totally arrogant plus they had problems with the floor and when i asked and what we do now? They have answered: then let the car here.
+ in website is nothing about construction we taked this hotel just because of the parking.
 
2 - no one said us where the dinner or the  breakfast is, or something about the hotel.
3 - we had dinner, chicken and salmon, salmon was not bad, but in the same time prices are high for that quality and presentation.
My girl had chicken, it was strange and presentation catastrophe. She said look: they throw the things just in the plate without love, i think its a bit sad but anyway its okey.
Its not the kellners problem he is not cook, he is kellner.
About the chicken, she ate a part and i ate the rest, we had both of us diarrhea in the night..
But the kellner in the night also said that everything was fresh-made in the time.. not that he put our food in the microwave.
 
4 - BREAD it was like a stone, 5 days old, like this bread that you throw to the ducks in the river.
 
5 - this is not looking like a 4-star hyatt hotel
Our experience in Hyatt zürich was totally diferent, much better, and it was also in COVID-19 time. 
 
 
6 - breakfast it was everything good except the juice and the „“““ omelette „“““ we ordered double portion both of us, but it was strange... than we didnt eat it, and i apologized to the kellner about that, i said him that this eggs „ omelette „ was really strange and he told us that maybe is because they did it in microwave.. then we got it.
What can i say? My tip is; if you can not give the best service better give nothing because you just make a bad name of the hotel.. this is a constructive criticism.
 
What good can i say?
Hotel in the night is really beautiful with the light colours
The room was desinfected and clean, 
The kellner in the morning was good and honest he told us that he did the omelette in the microwave because in covid-19 they have no cook working in that moment.

WORST HOTEL IN MILAN

We had a very nice stay during 2 nights. Staff was very helpful and everything was clean. 
The hotel is a 5 min walk away from the central station where you can get the metro to the duomo.
We were surprised by the amazing spa facilities.
Definitely recommending this place!

Excellent

The rooms are small but clean,and the bathroom is only with shower. If arriving by train the hotel is conveniently located. The breakfast is very good ! Unfortunately there  are not many good restaurants nearby ! 

Shopping

Great location steps away from train station and city center. Hotel is nice and clean with good size rooms. Has a small gym and a great rooftop  terrace In summer months for afternoon drinks or dinner. Main shopping area, and  tourist attractions very close by.  Good restaurants around the hotel area. 

Great location, great staff

Everyone friendly and smiling. Great stay Only minutes from Central Train Station Big rooms The spa was unbelievable Fresh fruit and beverages free in the workout and spa area Great towels and robes and slippers complimentary

Amazing Milano Location

Well appointed and recently renovated hotel at convenient location near Milano Central Station, with professional,  curtious and helpful staff that lives up to the hotel chain's reputation. I would highly recommend this hotel for both , business and tourist purposes. 

Excellent hotel with convenient location

My wife and I spend two nights in this hotel and we were highly satisfied. It is very near located to the Stations Centrale and Garibaldi. Also the metro Station Gioia is just a few meters away. 
The service was very friendly. The hotel rooms appeard very new and were absolutely clean. The general design of the hotel is up to date. The Spa was great for having some moments of relaxations after a day in lively Milan.
The breakfast was great too. We can just recommend this hotel and would come back for sure.

Splendid Hotel

This is a Beautiful and Modern hotel by Central Station. The rooms and bathrooms are high class and the cibe of the hotel is chic and boutique like.

It is walking distance (4 minutes) to Milan Central Train Station. The are several nice places to eat around.

Beautiful and Modern hotel by Central Station.

The front desk staff was very friendly and helpful and their smiles make us feel welcome to the hotel. Location of the hotel was close to the train station and lots of nice eatery within walking distance. 

Excellent front desk service

1. Room size-best for 2 people
2. Food- Authentic Italian dish
3. Best room service
4. Helpfull staff
5. Beautiful lights around the glasses 
6. Amazing location with great service from Taxi provided by hotel

Best Business stay

Great location near the Central Train Station - it's only a five minute walk. Rooms are not large, but comfortable - especially the bed - and have great showers. The restaurant and wine list are both quite good, and the lobby bar has some very cozy seating. Perfect Hyatt service - as always. 