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Stayed in a King room, the room was clean, bathroom had great lighting, large spacious bathroom area with large shower separate area for toilet, staff was friendly and helpful. The entire hotel appeared to be well kept and clean. We enjoyed our stay is no issues.

Owner Response

Great Stay!

Quaint, downtown hotel in a great location. 
Staff is very friendly and the fact that there aren’t a lot of bars or restaurants around is made up for by the fact that they have a great little bar/restaurant that serves great food. 
Rooms are clean and good sized. 
Highly reccomend. 

Great stay, excellent location

Beautiful hotel in the heart of Minneapolis.  Staff saw to every need!  From the front doorman to the bartender to the staff at the front desk!  They were fantastic!  The food was excellent.  It was a short walk to the U S Bank Stadium for the Vikings game.

Very attentive!

The hotel was eloquently decorated. The room was welcoming and nicely decorated. The bed was extremely comfortable.  The staff was very professional, friendly and welcoming.  We would definitely stay there again.

Hyatt Centric Downtown Minneapolis Review

Highly recommend this hotel. The rooms have been updated with modern amenities including motion night lights at the side of the bed and in the bathroom. And the gym is large with lots of equipment options.

Great night

Park in hotel adjoining garage, enter adjoining building, up the escalator, access hotel thru connecting doorway, paying for parking at hotel Front Desk. Very confusing.
Room vey clean. Well equipped gym. Lobby restaurant food and drinks were good/decently priced.

Downtown stay

clean, comfortable rooms. Beds and pillows are comfortable.  Bathrooms are spacious with good lighting. Large, luxurious tub.  Fitness center is fantastic with lots of equipment.  Located not far from Target center.

good location and accomodations

There's not much to do in downtown Minneapolis, so perhaps this is faint praise, but the Hyatt Centric is my favorite place in downtown Minneapolis.  I go every so often for work, and it has everything you want in a hotel and more!

Fantastic hotel - well above expectations

Attempted to check in at 4:10 when check in began at 3pm. Our room wasn’t ready, but were told we could go park and then come get our room keys. We received very unclear instructions about how to park/where to park and how to re-enter the hotel. We walked through an office building and ended up following signage to the hotel that led us to a door that was locked an only allowed key-card access (but remember, we haven’t received a key yet as we were told to go park first). There was a doorbell to ring if we had a reservation so we spent 5 minutes ringing the doorbell with no response. Then, we had to backtrack and walk half a block to re enter the hotel and finally actually check in. This could have been remedied by having clearer instructions (park in ramp, take the elevator to the street level, walk through a building and back outside to actually get in). 

We finally get up to our room, try to open the door but it gets stuck on a ladder and we hear voices. Maintenance was in our room fixing the air conditioner so we cannot enter our room or stay there. When we got down to the front desk, they seemed to know that they had given us a room that was not able to be stayed in, so why did they give it to us to begin with?

Front desk did give us an upgrade, which was greatly appreciated. The room we stayed in was very large (a suite with a King bed, pull out couch, full bath complete with bathtub separate from shower) and very nice. 

Unfortunately due to the back and forth and extra issues, we ended up missing the ceremony of the wedding we were in town for, but made it for the celebration. 

I don’t know that I would stay here again, we potentially would but would recommend people who are here for events and when timing is of the essence, be sure to give yourself plenty of extra time. 

Nice hotel, big mess of a check in

My flight arrived well before check-in so I asked to drop my luggage at front desk around 10am. Much to my amazement, upon arrival, they had my room ready for me. Totally unexpected but very appreciated!

Great location, even better staff

Pleasantly surprised with our recent stay at this hotel. Accommodations were better much than expected, staff was wonderful and the location was perfect. Don’t forget the fitness area here…it’s amazing!

Better than expected!

We visited Minneapolis this past weekend and stayed at the Hyatt Centric. We were welcomed as Amex members and were offered the perks they go along with that without prompting. 
The property and room were cute and very clean. Our room in particular was very quiet as well.
Everyone we encountered was professional and friendly. We will definitely stay here again when we come back! Thank you!

Great location, staff, and property

The staff was great and the rooms have been updated and REALLY nice.  I would highly recommend this place to anyone.  Easy to get to local coffee (Spyhouse Coffee in Emery Hotel about 2 ½ blocks down the road and Hen House and 8th Street Grill very close as well.

Hyatt Centric Minneapolis experience

The hotel and room was beautiful, roomy and clean. The only problem we had was with getting our rooms  cleaned daily which we had requested. We would go out during the day anticipating a clean room to rest and get refreshed before the evening’s activities. What a surprise and disappointment to find our beds unmade and used towels in the bathroom. We had to leave our rooms both days that we were there to get it cleaned.  The manager did try to make it up to use with some snacks and water which we appreciated. Overall, it was a good experience. 

Beautiful Hotel

Very nice hotel with an amazing gym.  Beds, bedding and pillows very nice.   Rooms clean and tidy.  Staff outstandingly helpful, ready to help or advise.  Easy location for scooters, walking and Ubers.  Parking across the street.

Lovely hotel

When I prepay for a room, I expect the money to be taken at that time. That's rather the point of prepayment. So imagine my upset when I arrive day-of, only for over $1,000 in charges and holds to be placed on the low-limit card I had planned to use for the weekend (specifically *because* I didn't want to overspend), and now I wasn't able to do anything thanks to the hotel. 

The room itself was lovely; comfortable, clean, and the bathtub was *amazing*, so it wasn't a total loss, but the check-in situation rather soured the weekend.

The gentleman at the valet station that first night was a godsend, truly above and beyond as he helped me hunt down my friend who had gotten lost in the ramp (yay construction!).  :D

Room was lovely; fees were not

We recently stayed two nights at the Hyatt Centric which was beautiful, clean and well maintained.  It is in the middle of everything downtown.  Highly recommend!  We enjoyed the food and the bar.  All employees were extremely friendly and helpful.

Beuatiful Hotel

Overall very nice hotel in a great location. The staff is welcoming and very accommodating. The fitness center is unlike any other hotel fitness center I have ever seen - it’s basically a full scale health club. Bar and food are very good as well. Wouldn’t stay anywhere else in Minneapolis. 

Great Hotel!

I can't say enough about our experience at the Hyatt Centric.  The rooms were beautiful - beds were sooooo comfy, with great views of the city! 
The mirrors in the bathroom are  DREAM to get ready with! Amazing lighting! 
The gym is impressive - I was super excited to see they had a few peletons to utilize. 
5 star experience and would definitely book again.

Beautiful Property in Downtown Minneapolis!

Good place to stay in downtown, when you are in town on business. You can walk down to many of the financial businesses from here. Good quiet place to sleep. Limited quick breakfast options, though.          .          .

Excellent Location

Great atmosphere for adults! I would not stay with my kiddos, but it is a FANTASTIC place for a grown up vacation or business meeting. Funky rooms and fun little bar- WONDERFUL service, and close to everything! 

Nifty Place To Stay

A comfortable hotel in a convenient location-walking distance to Target Field, shopping, restaurants, public transportation.  Friendly staff, professional bartenders and restaurant staff.  My special requests were promptly met.  The fitness room is awesome.

Minneapolis wedding

Over all, the hotel looks nice on the outside and the lobby…… but the rooms have no windows to any street, all you can see is another room 15 feet away, so you don’t have sunlight or even air when you open the window. The bathroom is too small and is not clean. 
The worse is the staff they try to charge me again for the stay that was allready payed on Expedia!! 
Never stay here. Find another one. 

Terrible Hotel. Never stay at it

From check-in to check-out, the staff is awesome and the rooms are renovated and beds are comfortable.
Bar was hopping when I checked in, and they had extended the hours to accommodate the group that was there.

Another Awesome stay!

We stayed a few days and had a great time.  The staff was great and very helpful.  Parking available across the street, was convenient but a little pricey.  Normal for Minneapolis downtown.  I would recommend this place when staying in Minneapolis.  

Nice hotel

The staff at the hotel were fantastic, they already had print outs of directions for my daughter’s event location.. They gave great recommendations to local food places and shopping locations as well as travel options… Would definitely stay with them again. The hotel was clean and comfortable.

Fencing 🤺 Nationals

We've stayed at the Hyatt Centric several times and each time were impressed with the care and concern from the Front Desk staff.  Last time, we had our little dog along and we were greeted with the same enthusiasm and helpfulness.  The hotel is always clean, comfortable, and has the extra amenities like coffee, water in the lobby 24/7.  The hotel location is perfect for walking to several downtown venues (Target Center, 1st Ave, Mpls Club) as well as great restaurants and convenient shopping.  I highly recommend!

Amazing Front Desk Staff!

This is a unique hotel. Not what I was expecting from a Hyatt property. Very unique layout. The gym was an entire floor of the hotel! In addition, there’s a full basketball court. Racquetball courts. Unclear who would use all of these things, however was excellent as I was here for the sporting tournaments in the convention center.

Also, Great staff. Mark manager/front desk especially helped us out.

Wow the gym!

I have stayed in many Hyatt's and this was the one that stands out from the others. The staff are genuine, friendly and attentive. From the time I checked in, in between and checked out everyone was outstanding. The airport lost my luggage but they assured me that it would come, they provided directions to the mall so I could shop for clothes.  Staff called me personally to let me know my luggage had arrived and she had tagged it and placed it in my room without me requesting her to contact me. The Staff  knew how important it was for me to have my luggage.  When I returned later that the day the guy's at the front desk also alerted me that my luggage was in. They always addressed me personally. Everyone at the Front desk that I interacted with was beyond 100% in customer service... making the guest feel welcome was natural........ The Hyatt Mangers  should be proud to have such an amazing team represent the HYATT brand... There  professionalism, courtesy  and there kindness speaks in volume.  It's rare to find such am amazing team with positive attitudes and smiles.  When guest approach them they were very attentive giving everyone the same level of customer service. Words cannot express my sincere appreciation for the team !!! I really appreciate them making my stay there the best. Just their personal touches made me feel better by just asking how was your day !!!!  Again their energy was natural not rehearsed very genuine………The rooms are spacious and very clean,  the food and the home squeezed margarita was AMAZING.. You may not think the hotel is centrally located to the downtown area but it is ideal for walking....... A great stay!



Hyatt Staff Saved the Day

Great location. Close to the light rail snd other downtown destinations are within walking distance. Beautiful hotel and rooms. Great quality of bed snd room was quiet. All of the staff were courteous, prompt and professional. Mark was top notch. Breakfast food was decent.  I would stay again.

Excellent

Beautiful historic building with updated large rooms, comfortable bed, huge bathroom with soaking tub and glass shower. The soap and bath products were nice and the towels were plush. 
The only odd thing is the toilet is like one you’d find in a store bathroom. No tank just a medal handle.  
Friendly staff and bartenders. Room Cleaning only done when requested but can get more Keurig coffee and tea pods. 
Location is great for walking to mill district, restaurants, and most site seeing places in the city. Would definitely stay here again. 

Perfect location

Stayed at the Hyatt Centric for the first time since the pandemic and the remodeling and change of management. I was a loyal Kimpton client and stayed at the hotel at least monthly for ten years. 

It’s still terrific. 



As nice as Hyatt as it was as Kimpton

It’s not a four-star hotel with the level of service currently provided. The room was nice, the surroundings are nice, but there is no luxury element at the moment.  Man at desk was rather rude. Manager at check-in did his best but we had to wait an hour to check-in as there was no one to clean the room. 

Understaffed and confused

We stayed here for a concert at Target Center. It seemed like a safe place downtown and is a very reasonable walk away. A beautiful hotel with food and entertainment close by. I will most likely stay here again for concerts.

Excellent Downtown Stay

Great place to stay with easy access to public transportation. Close enough to the convention center to walk or take the free bus on Nicollet Mall. Lots of restaurant options around. Just remember with current protocols to inform the front desk how often you would like housekeeping.

Very nice downtown hotel

Great hotel, good location, staff at the hotel friendly and professional, very comfortable room, attention to detail.  Walking distance to lots of restaurants & shopping, skywalk very very comfortable stay

Magnificent Minneapolis

Rooms were beyond clean!!!  All rooms were different so when we asked for a slightly bigger room for our 2nd night they quickly had one cleaned and ready for us.  Anything we asked for they were super helpful!  Customer service was exceptional!!

MSHSL event

I’ve stayed at this hotel multiple times over past several months due to good location for my business meetings and reasonable rates, but on many of my visits my room heat has either not worked or not worked properly, having to sleep in sweatshirt has gotten old, so my remaining 40-50 nights of Minneapolis hotel room stays will be at a different hotel.

Can’t continue with poor HVAC

Great staff beautiful clean rooms I've stayed here on more then one occasion and each time is better then the last. Definitely recommend for a peaceful pleasant experience. Not to mention the beautiful scenery.

Perfect

I have stayed at the hotel 3 times in the last couple of months. The staff, rooms, and property are all excellent. The gym is amazing and the food and beverage selection is very good. I've stayed at many hotels in the downtown Minneapolis area, but this is my new favorite. 

Wonderful Property

The staff was very welcoming and helpful, they were training someone new when we were checking un but it in no way slowed down our check in time. They also gave us some additional information about the surrounding area and popular things to do. They also upgraded out room randomly and it was a great way to spend my anniversary!

Great Time

The parking ramp is horrible. We checked in later in the evening. Nearest elevator in ramp was closed, so we took another one, which dropped us off in a shopping mall. Got kicked out by security, who said, "Oh, the elevator access should have been locked." When we explained we were TRYING to leave, but had no idea how to get to the exit nearest the hotel, the guard kindly helped us. The next morning, the hotel staff told us that we should take the skywalk to the ramp...but it was closed. We walked across the snowy street, only to find that the door to access the ramp stairs was locked, so we ended up walking up the ramp and hoping that no cars were exiting (or we would have gotten mushed).

Room was on top floor, but the when the elevator dropped us off, there was still a short flight of stairs to walk up.

Artwork in room was a little weird, but the room itself was clean and comfortable, so there's that.

Hotel okay; parking is a nightmare

Manager went above and beyond to find me a phone charger from lost and found when I realized I left my charger at home. And when the first charger didn’t work he found me another. Client service is extraordinarily!

Excellent hotel

We were in Minneapolis for a Holiday show.  Hotel exceptionally clean, central location close to everything we wanted, including great restaurants and theaters.  Great exercise area - much needed after great restaurants.  Still in process of opening but bar accommodations were ample and easy, if somewhat expensive.  

Great downtown night

The Minneapolis athletic Club building (1901) was updated as the Hyatt Centric. Quiet hotel with large comfortable room and good bathroom. Good downtown location BUT downtown is dead over the weekend and the skywalk is locked. If it's cold out you don't want to walk too far for restaurants, etc. and at night it's so empty it's a bit creepy. Very expensive parking ($49 valet weekends; $28 self-parking).

Comfortable updated hotel in a historic building

Hyatt Centric in Minneapolis was outstanding. Great rooms and very clean which I always get from Hyatt but the staff was exceptional.  It was certainly apparent that management cared about their employees because ALL were happy and pleasant and wanted to help out!

Parents weekend at the University of Minnesota

 The hotel room was in excellent condition. The check-in was simple, pleasant and quick. Being located down town Minneapolis is nice and close to some good places to check out. Only stayed for a night but worth it in the end. 

Very Good

This hotel is well located and takes covid protocols seriously. The staff were welcoming and friendly at all times. The gym is huge and due to covid (I'm guessing) it was never crowded (one other person the times I was there). There is even an indoor running track!

Huge gym and great staff

Unfortunately the parking situation was awful and dangerous. The food service was lacking in variety, availability and organization.  We never did receive our breakfast order.  The desk did comp us a meal from the night before however I have health issue and need to eat a previous comped meal did not effectively help the situation.

Disappointed

It was clean and nice people help us out love the check out the parking lot right across the street love the room service the food was excellent the manger he was so nice to us help with our luggage so kind people that wirk there 

Clean



From check-in to check-out it was an enjoyable, stress-free stay. 

A beautifully restored and updated historic property in the heart of downtown Minneapolis —a few minutes walk from the light rail  from the airport. 

The most amazing hotel gym I’ve been in ! Indoor running track, squash courts, amazing weights and resistance equipment. Central  to everything. Can’t wait to come back and stay longer.  

Great gem in downtown Minneapolis

While the rooms and hotel common areas were clean, we were really disappointed with the size of the room. It is much smaller than advertised on the hotel website. Also, when we initially checked in, the staff at the front desk seem bothered by helping us, and less courteous than we hoped (and our expectations weren't very high to begin with). The staff who helped us load our luggage on carts were super helpful though, and we are very grateful to them.

Rooms are small!

Update your website!  No pool and no continental breakfast.   Again, continental breakfast is whatever but we reserved the place for the pool so the kids could swim and turned out the pool was no longer.   Would’ve booked a different place with a pool had we known.   UPDATE THE WEBSITE 

Update your website!  No pool

Your hotel exceeded all of my expectations. I was slightly worried about the security of the hotel with it being in the center of the city but I was very impressed with the door locks and the elevator pass. Every time I entered the lobby if I was leaving the hotel or coming back from outside I was welcomed and greeted instantly. The rooms were spotless and very stylish. I will be staying here my next trip to the cities!! 10/10 review for everything! It was just special. 

Best hotel ever

We expected good, we got great.  Clean, professional, and full of very helpful staff.  Our room was great, decor and atmosphere was more than we figured (a good thing).  The big thing that stands out is how helpful amd caring the staff seemed.  It was a memorable one night trip and we want to come back.

High class

I give it a five star review do to the customer care that every employee at the time of our visit had, I have no complaints only hiccup was our ac worked off and on but the room was clean and spacious the location was close to the stadium and train system it was an amazing time 

Friendly and fun

We drove in from WA state, covid impacted the area so its pretty quiet.  The bartender was very nice but didn't seem to have any bartending training whatsoever, he didn't know how to make an old fashioned but was very willing to try.  The staff were very courteous and helpful.  Not many parking spaces for the hotel in the garage, and no valet parking.  The route from the garage to hotel can take a bit to navigate.

2 nights

The employees were excellent! They helped with each one of my requests and did it promptly and with a smile. Got a free room upgrade and the room was great. Great bed and view. Very clean. Will for sure stay at again next time.

Very clean and friendly!

Conveniently located in downtown the building is beautiful and my quiet room was spacious and very comfortable. The restaurant was closed due to COVID. I look forward to staying here again. Very impressed. 


Excellent value

Clean room and quiet building.  Went to Mpls for a Twins game and this was a nice location near many restaurants and easy walk to the field.  Parking across the street is convenient and staff was helpful.

Nice experience

We were checked in pyrethrum quickly and welcomed as Hyatt member . The front desk person Gigi was very professional and gave us instructions on the parking as well as the Covid protocols in place . We love staying at Hyatt as the sleep we get because of amazing mattress is great 

Will come back to stay 

Will come back

I loved staying at this hotel. The staff were amazing and helpful. The location is great, not far from the metro stations, bus station, restaurants and grocery stores.
I don't know if I can name anything that I'd change. The stay was great.

Amazing experience downtown

Rooms were very well kept, clean, and comfortable. We stayed in the King Delux. For somewhere that's not your home they did a good job of making you feel comfortable enough like home. Despite COVID's restrictions the hotel did their best to accommodate all needs and it was very much appreciated. The staff was exceptionally helpful and welcoming. They made me want to only stay in Hyatt hotels from now on.

Excellent Place to Stay

We recently stayed 3 nights at the Hyatt Centric in downtown Minneapolis. It was a great visit!
1. Secure entrance
2. Upgraded parking was across the street; very close
3. Hotel was clean and seemed recently upgraded
4. Outstanding fitness center
5. Everything worked in the room and it was very comfortable
6. 2 block walk to the light rail system
7. Great customer service

Great hotel stay

Stay was ok liked the rooms ... Hotel was clean and nice. Staff was ok manager was very professional and hands on. There were minor hiccups but other than that I was just ok with the stay. I stayed there for 4 days and 3 nights and requested housekeeping services and was denied it. Thought that was odd. Some false advertising with a couple of other things like breakfast, workout facility and terrible parking accommodations.

It's ok

I had to stay here recently after a late meeting for work. The hotel was in astonishingly great condition, and left me completely surprised by how nice my room was. The front desk staff was very nice and accommodating of my late arrival time. Overall a very nice hotel!

Absolutely Superb

Everything was outstanding! My room was in top shape, I am very pleased with the overall experience and would definitely recommend this hotel to others. If you love things in order then book here, very clean and nice employees at the front desk. Book here if you’re ever in town. No issues what so ever!

Wonderful Stay!

If your looking for a romantic, quite stay in downtown Minneapolis this is the place to stay. The rooms are clean. Our tub was amazing for a romantic bath together. The staff was amazing and friendly.

Weekend getaway

Nice sized rooms with very comfortable bed. Attentive staff. Older parking ramp across the road and water took awhile to heat during non-popular bathing times. Newly redone. Unfortunately we couldn’t try the restaurant as it was closed, but did pick up and were welcomed to use the dining area to eat. 

Wonderful location in downtown

Couldn't have been happier. Seamless checkin, beautiful, spotless room, helpful employees. Newly remodeled room was beautiful and very spacious. Even on street side room was very quiet and the beds were extremely comfortable. Top notch!

COVID Safe - This should be your top choice!

We enjoyed the whoooole stay! I have 2 toy poodles with me! And they both enjoyed it 🙂🙂🙂 Will definitely go back to this hotel again. 😊 We enjoyed it very much! The location is also perfect for us! 

Very good!!!!

Was checked into wrong room type and was charged $25 for parking even though my package included free parking. Both night and day front desk workers did not seem very knowledgeable about the package I had purchased via the Hyatt website.

This hotel could not be in a better location. Now that Hyatt has taken the control of what was once a boutique hotel, unique rooms and furnishings compliment all the service and consistency of the Hyatt brand. Great World of Hyatt recognition with amenities, upgrades, and great service offered at every opportunity. This will be my go to hotel in the Twin Cities for years to come. 

The Jewel of Downtown Minneapolis Hotels

King Suite was nice and spacious. Parking is inconvenient for travelling with luggage and confusing as a pedestrian. No food service (not even room service) able due to COVID-19. Friendly, but slightly over eager staff (probably because it wasn't very busy). Overall, nice trip to downtown Minneapolis.

4 Night Stay- Suite

Room was spacious and very clean. Loved the bathroom with all its space and large bathtub. Even though it was not a suite, it pretty much felt like one. We had the corner room and it was well worth it. The night time outside scenery was very cool. 

Had a great experience!

This is a really nice hotel located right in downtown Minneapolis. The room was very comfortable and clean and the price was very reasonable. There is a parking ramp located across the street and there are plenty of nice restaurants in easy walking distance.

Nice hotel in downtown Minneapolis

Large, pet friendly rooms with excellent services. Convenient to downtown locations. Parking is reasonable at the Capella underground lot. Short business oriented trip this time, but will definitely be back.

Spacious

Located downtown very convenient to US Bank Stadium and many places to eat and drink. Our room was spacious and the bed was very comfortable. Staff was very professional and helpful. Hotel is in process of being updated and our floor was totally updated. Minimal disruption during their renovations, you would hardly know it is happening.

Minneapolis  Grand Hotel

Brought our border collie for a reunion with my son who studies at UMN. Grand was outstanding. Check-in was great and the front desk clerk was spot on recommending nearby green space. Would have been nice if the water was hot for the hot chocolate in the lobby.

Pet friendly yet clean room

We were staying at the Grand Hotel for my wife's birthday, and just wanted to relax and go to a nice hotel. We have been to many nice hotels in Minneapolis and decided to go back to the Grand Hotel. We made reservations about a week before, but the morning before we go an email saying the hotel was under construction. We emailed back because we were concerned about noise and were told it would not be a problem. It was not, but the construction was, the smell of paint was strong in the hall and in the room. We even called down to the desk to have it checked out. they said they would send someone up. After 30 minutes no one came up and I called back down to the desk and they said someone was up and it was just the paint smell, not weed like we had thought. They did offer us free breakfast, which was nice but it would have been nice for someone to give us a call or even talk to us in our room. It is hard to believe they knew what smell was in our room since no one came into our room. We also had housekeeping repeatedly knocking on our door a little after 8 am on Sunday morning. That seemed early to have housekeeping coming around on a Sunday.

Service could have been better

If you loved the grand staircase and the old world look of this hotel then don't stay here!!  they took that all away!  who ever decided the new decor did not blend well with the old tile and layouts.  I loved this historic hotel in Down town Minneapolis and now it is trying to convert to contemporary and what a mess with remodel.   No one even cleaned our room on second day and we stayed two nights.   what a desappointment. 

took away the history and beauty of this place

The hotel is under major construction, so maybe in 6 months it will be better. But there was no indication the hotel is under construction, and the service (valet and bell service) were not in existence. I really miss the old Grand!

Definitely wouldn't go again

Construction zone.  Odd experience, usual amenities were not available.  I wish I would have been informed by the hotel when I made the reservation that the entire hotel was under construction in phases.  I would have made other plans. 

Odd and not as expected

Since Hyatt bought this hotel no more wine happy hour, cool lobby or bar. Sushi restaurant is gone. No lifetime fitness use for guests. These were all the reasons I loved to stay here so won’t necessarily stay here in the future. Now it’s the same as all the other area hotels.

Cool amenities are gone

I've stayed at this property many times in the past and have enjoyed it, but was surprised to find the Lobby and first floor completely closed off due to construction, with a small make-shift check-in area off to the side. The service was excellent as in the past, but if you are choosing a hotel for atmosphere or want to spend time in a lobby/bar area you may want to look elsewhere until the construction is complete. I hope the hotel retains the "Grand" feel with the remodel.

Construction in Lobby

The staff made our experience great! Plenty to love as the room was super clean and quiet but what set this hotel apart for us was our interaction with the staff. When we checked in they made us excited to be there and ended up giving us a room upgrade. The bar staff was also amazing. 

Great Staff

Very quiet hotel. Everyone is friendly. It was a night getaway for me and the wife. It is a great king bed and the separate shower and BathTub with TV are Top Notch. Nice large rooms and a big TV gave us some comforts that exceed our expectations.

Relaxing

Nice rooms & great staff!  Quiet & clean. The king deluxe has a beautiful roomy bathroom. Nice location within walking distance to many restaurants, bars & light rail. Only thing we missed was no coffee maker in room. 

 The Grand Hotel is located perfectly and is very conveniently part of the Skyway so you never have to go outside if it's too cold. The food is pretty good, and the bartender was not only friendly but had great recommendations.

Lovely and convenient

We love the large rooms/bathroom and the room service is the best.  Proximity to US Bank stadium is great.. We hope they don't change too much now that it's owned by Hyatt..  We loved the Kimpton. Our go-to place when in MPLS 0->

Large rooms, In-room dining - The Best!

Stay elsewhere while construction is in progress. Lobby, bar/restaurant and “fitness center” are all severely impacted by construction. If you plan to only enjoy your room and not utilize any other elements of the property then you should be fine here. Rates do not reflect current major construction at the property. 

Under Construction

I like the space of the bathroom. I like the idea of having all are separated (tub, toilet, and shower). The bed was so comfortable. They were in the process of renovating the bar, therefore I was not able to fully use the amenity. 

Great stay

This hotel was ok everything else in town was sold out.
it seems to be in the middle of a renovation, but it also appears that renovation has been going on for sometime. Room was clean and comfortable, but i got the sense no one had stayed in it for a long time. There was no one to be found to help seat me in the make-shift restaurant, 
and every table was covered with the last diner's dishes. I ljust left because  
the food on the plates of the few people eating looked disgusting.



Was not informed that the hotel bar and restaurant - which feature prominently in hotel info and website - were closed for renovation. As a result, often there was no bar or restaurant open at the hotel. We chose this hotel PRECISELY because of the charm of the lobby as presented on hotel website. To compound this, the makeshift restaurant in the ballroom had unstated and shifting hours. It was effectively closed most of our stay. 

The parking situation is absurd. It costs twice as much as the hotel across the street and you cannot self-park. This if you want in and out privileges, you have to valet. I have an EV and the valet wouldn’t plug it in and unplug it to charge in the garage. Valeting was this absurd. 

The valet staff actually told me to just ask the hotel across the street to validate. I assumed this meant they had an arrangement. Oh, no. The front desk at the other hotel laughed when I asked. 

Watch out.

I’d be embarrassed to charge the prices they do for what you receive. There was a certain amount of expectation I had for the Hyatt name, no more. I will try to avoid all Hyatt hotels in future. 
Bottle of water in room is $7. WiFi is $13 a day. Coffee is in lobby only and only in the morning. Only most basic amenities are met in bathroom (soap, shampoo, body lotion, conditioner). Shower was messed up - on and off are switched and so are the hot and cold. The faucet in shower leaked. The entire place feels musty and in bad need of updates. Staff insisted on emailing me my receipt upon checkout, which I never received. However I get plenty of Hyatt spam now. Very disappointed 

Not as expected

The Hotel is an old majestic place. We stayed in a corner room which was excellent and one of the quietest hotel rooms we've ever been in . The AC/heat unit worked particularly well. The staff was excellent and professional. The restaurant was actually and old gentleman's club (we were told). The decor and furnishings appear to have not been  changed. The food was horrible,    

Great room, Great staff, Horrible restaurant

Loved this hotel!  Great location, wonderful staff!  Very friendly and ready to help with anything. King Room (with deluxe bathroom) was cozy but beautifully appointed, very clean and well maintained.  Will definitely stay here again!

Great Hotel

It was fabulous all around- the staff were very helpful.  My only areas for improvement are the valets-they were each hard-working but it seems that you might need 2 on for busy times.  We had to wait for quite a bit to get our cars parked when we returned because they were parking someone else's .  At 41$/night it was a little frustrating to wait.  On the other hand though, they were very good about pulling our car around to be ready when we called first.  That worked very well.  The $41 is pretty typical for the area to valet.  There are garages around that are cheaper, but be warned that many of them would only let you park for a few hours then charge the full daily rate.  If you don't plan to drive much, that would work, but we were in and out so the valet service was actually cheaper.  I would also have liked coffee/tea facilities in the rooms.  Aside from that, the room was comfortable and the staff was extremely helpful.  I liked that they had a pumpkin carving contest going on.  They kept the fun and intimate feel for a large hotel.  Hope it continues under the Hyatt name.  All staff was wonderful, but I had the most contact with Brie in Sales to book up our stay and Vensa at the front desk.  Both of them just couldn't do enough to make our stay comfortable- Thank you!  I also liked the text from the manager after checking in to see if there was anything he could do.  

Fabulous staff and comfortable rooms!

Valet took our car before all luggage was unloaded! Key cards didn’t work in the elevator, had to press the alarms! Although after we got the sweet gal at the desk was so absolutely amazing, think her name was Kat! After the game one server for a large group!  Very disappointed!