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Contains no closet; there's a small armoir-type thing that literally allows for 3 items to be hung. There's also only 2 very small drawers. No desk, no full length mirror.. there's a tiny sliding-sort of mechanism where the ironing board is located that is extremely difficult to access (because, again, there is literally no closet). I had to lay out several pieces of clothing on my bed versus hanging them because there was simply no room.

Owner Response

Not Conducive for Business

We had a free night to use and decided to stay here.  What a great choice.  Phenomenal location, super friendly and helpful staff and solid Globalist breakfast in the morning.   All was great and we would definitely stay here in the future. 

Great staycation with my wife

Everything is new. Right in the heart of everything. I stay here every time I go to South Beach. All of the other hotels are dated. Ming, the valet manager is great. Nice hotel lobby and bar. Great staff all around 

I love this hotel.

Hospitality and rooms were Better than expected. The room was super comfortable just wish i would have been on a higher floor with a better view. But because I wasn’t in the room that much it wasn’t a big deal. Location was convenient as well.

Pleasantly Surprised

Nice location in South Beach, a friendly staff, a clean room. and  "fair" room rates. The amenities and food menu is 'limited", but one night is fine. The Hyatt Centric needs better outside and lobby signage to find the reception floor. 

Good location and good staff

The hotel is well situated in South Beach.  The Staff is very helpful and welcoming.  the surrounding area has great restaurants, coffee shops and beach access directly in front of the hotel.  Short ride to Wynwood, Mid town, shopping areas and attractions.   

Great Location and Stay on South Beach

Felt like a Motel 6. While staff were accommodating and efficient, the rooms were small, towels like sandpaper, lighting in bathroom was very poor for makeup application and shaving. Also limited storage for clothing.

South beach Wedding

Great job accommodating my family at the last minute as the other hotel I booked at was not up to standards. Gustavo and Damien were excellent. The only issue I had was when I requested fresh linen for the room and the they seemed to have let my request slip through the cracks and I had to follow up a few different times in order to receive my sheets. 

Best hotel in south beach

Our  Personal Pre-vacation before boarding the Carnival Cruise for our amazing Bahamas Vacation. We decided to enjoy South Beach Miami for a couple of days before the cruise. The best decision to stay with The at Hyatt Centric We were treated with royal service had a wonderful time and we will definitely be back in Miami and will stay with Hyatt centric to see our friends Cesar Damien,  and joaquis!

Celebrating Life!!!

City view room gave view of back of next door hotel. Staff had to be asked for water for the room. No tea bags or milk provided in room. Toilet paper was not restocked and dink and floors were not done daily as advised by staff. Cleaner lacked attention to detail. Restaurant and reception in the same location which is not nice when you want to relax to eat. Spa and gum are in another hotel across the road.

Positives
Poters/bell hop team are wonderful ( Ming).
Location of hotel is fantastic. 
Beach chairs, towels and bicycles available daily.
Wifi through out the hotel.



Birthday celebration

As cited in the title, the location  (once you find it--because the signage is quite poor and the entrance is on a side street) is the best part of this Hyatt. It is an average hotel with average amenities....... but above-average prices.  Basic shampoo, condtioner, bath gel and mini soap bars--plastic cups in the bathroom. (and no replacement for Day 2 and 3 that we were staying). No bell hops are available and one must enter on the first floor --and the check-in is on the third floor. We were charged a resort fee for use of the beach, pool and bicycles---in spite of the fact that it was raining during our stay! Rooms are basic and closets are tiny. Only one drawer for clothing is provided. Walls are paper thin and we were ale to hear our neighbors. For proximity to Lincoln Road, it's fine. But, it's clearly not a hotel you wish to spend any more time than necessary.  One excellent Front Desk individual saved the day. 

Location. Location. Location.

Property is in a great location with nice rooms.  Breakfast was very nominal options- no rooms were available until close to 3, valet took almost 40 minutes each of the three times we needed to park or retrieve car.

Doorman was highlight of trip as he was funny and did his best to entertain guests as they waited for valet. 

Don’t Valet

We have stayed at this property numerous times and we have always had a wonderful experience. We love that the hotel is smaller and not as busy/noisy as others nearby. The location is perfect for all South Beach has to offer.

Prime South Beach Miami Location

It's a good hotel The staff is very friendly and helpful. Ceaser and Jake at the front office. Ming the concierge are some people I would like to personally thank for making my trip a memorable one. The hote is good for relaxations but froma  business prespective it provides less comforts. Lack of a laundry and inroom dinning are few of the reasons. 


Great hotel for a holiday

The hotel facilities do not meet normal Hyatt standards, but the staff was excellent and made the stay enjoyable. Better signage is needed to identify where the hotel entrance is. Regular rooms are very small. Food was good!

My recent stay

The hotel is a trendy style millennial like hotel product that provides easy access to many of the bars and restaurants in the area, as well as being near the beach and core of the Art Deco area of South Beach. The pool is small, but there is one if you want to take a post beach dip or whatnot. There are very very little in the way of food and beverage options, but they exist for some parts of the day if you want a drink. Most likely a post pandemic effect on labor shortage and hotel operational MO. 

The beach access is fairly easy, across the street, and talk to the people handling the Lowes beach product for chairs and towels, but no umbrellas included, so be prepared to pay for that.

I think that someone not looking for an extensive hotel experience will find this product to be adequate and clean and nice and convenient. If you want pampering this isn't for you. 

Good location to walk and experience South Beach

Super great location staff was amazing clean boutique style hotel love the bicycles take it vantage lots of places to go and see everything is pretty much also within walking distance! The whole entire staff was absolutely amazing Bellman bartender front desk housekeeper five star rating on customer service! 

South beach great smaller hotel!

The Hyatt Centric was the perfect place for my solo trip. I felt safe and was in the heart of everything. Great location and having bike and beach towel/chair access through Lowe's Hotel was great!  Will definitely stay here again. 

Solo Trip

Hotel is what you would expect from the chain - cleanliness, comfortable rooms, usual amenities - but the staff are among the best you'll encounter.  They were attentive to my needs and provided tremendous help when I left my phone in a taxi.  After much effort on their part my phone was returned to me.

Great staff!

I booked the Hyatt Centric South Beach Miami to spend a few special nights with my girlfriend before both of us embarked on trips for work and personal commitments. I was very happy with the location, the views of Miami Beach, how conveniently located it was from pretty much anything I could think of.
The rooms where clean and they were soundproof.  

Amazing hotel in an amazing city!

This is a beautiful hotel. Friendly staff, clean rooms, excellent service and amenities. They partner with the resort across the street and two lounge chairs and towels are included right on the beach

Wonderful Labor Day Get-Away

The staff were very helpful with my booking amendments and overall service was truly exceptional! I recommend the hotel to anyone wanting to be a short walk away from the beach. The location also was quiet enough for deep rest when one needed to. 

Exceptional service!

I have stayed at numerous hotel's and have NEVER had this great of an experience down to the T at a hotel before. The minute I walked in staff greeted me downstairs answered ALL my questions. Everyday staff was friendly and helpful. No matter what time it was 3 or 4 or 5am someone was at the front desk, ready to take my keys for valet. Everyone gave recommendations on places to go and food options. My room was cleaned everyday, spotless. Never worried at all about leaving valuables or money out, the cleaning ladies were very detailed in cleaning the room even arranging or shoes on the floor and leaving clothing tags right where they were left LOL. Room's are very spacious and Hotel was a great location! 

Wonderful

This is an excellent property that offered cleanliness and daily cleaning services. The property is in close proximity of Ocean Drive, the beach, and other highly frequented areas in South Beach. The staff was very attentive and friendly. The check-in process was very quick and smooth.  I highly recommend this property.

Excellent

Staff was wonderful rooms were big the pool was very nice 
It’s in the perfect location
Rooms were big and comfy 
When I called for things they delivered it right away 
We rode the bikes which was fun 
The bartender made great drinks 
I would definitely stay here again

Quick trip

Access to Miami Beach amenities and places. It has a good impression but entrance not on an ideal locale if you pull in with a car. The rooms were great  and comfortable but they could use more towels for sure especially for us trveling with family. 

Convinient hotel but price higher for value

We truly were pleased with the staff and the hotel. Rae and France were amazing as were the bartenders..so accommodating. 5 min walk to the beach and the pool was always quiet. Relaxed in the cabanas all day. My partner was in heaven with the fact that their were no kids and it felt private, unlike the bigger hotels. It was usually just us or maybe one more couple at the pool area. And this was 4th if July weekend! 

Amazing stay at the Hyatt SB

This is not a luxurious or resort style hotel but it is clean, modern and has everything you need. They have a bar in the lobby and only serve breakfast at this time. There are many lunch and dinner options within walking distance. They have an arrangement with the beachfront Loews hotel to be able to use their gym, pool and beach lounge chairs which is so awesome! May I add the front desk staff were awesome! Super accommodating and welcoming.  

Great location and everything you need for quick business trip

The Hyatt Centric will fit your needs for an efficient MB stay. The staff was excellent (professional, friendly and at your service to assist). However, be ready as rooms are smallish, but efficiently appointed with almost all of your needs. The rooms need a bit more lighting in my opinion and there is no place to hang wet swim attire. I was looking for a retractable clothes line at a minimum. Instead I had to hang wet drippy swimwear on a hanger in the bathroom. In all fairness, I had the same dilemma at a higher price point competitor. The bathroom shower was a plus (with Hahnsgroe Fixutures). The hotel is not on the beach and you must take a short walk across the street for beach access. Hyatt Centric Partners with the Lowes Hotel for beach chairs and towels. I did feel a bit like a second class citizen having to go the the ‘special’ low rent beach Kiosk for my chair and towels (lol). Also be prepared to shell out a few coins for a beach umbrella. Although you will get towels and a chair you will cook like a hot dog without the umbrella. 

The hotels pool area is nice and serviceable, but don’t expect the same MB pool scene of a higher price point Luxe Hotel. all in all I would revisit as I am a Hyatt hotel loyalist. Oh yeah I did forget that hotel is in a good location with walking ease to shops and food! 

Solid Hotel

Maybe if you are there for vacation this is passable.  As a business visit I would never stay here again.  Barely any services.  Would not reccomend to anyone traveling for work who needs basic things like housekeeping, room service , working elevators and being able to access the hotel at night rather than waiting on the street for someone to answer the doorbell.  No thanks 

Extremely poor

stranded in MIA with 2 young kids because of the storm, the manager Frantz made sure our arrival would be as smooth as possible.
Great location, pool, rooms, very clean, nice staff. deserve it's 5 stars

great hotel, great location, greater manager !!!

We had a very nice stay at this hotel! The concierge was amazing helping us with different things. He is always smiling and ready to help the customers. Awesome service! The only point that can be imprived is that the room was clean around 5-6 pm when we came back from the beach and want to take a shower so maybe we should have asked for an earlier clean up. But overall everything was perfect!

Perfect hotel!

Get the corner room with the wrap around view. You will thank me! France at the front desk was amazing. The hotel is in pretty good condition and the location cant be beat. One block away from the beach and close to restaurants and bars. We walked most places and even took the hotels bikes for a ride. 10/10

The Best Customer Service

Very nice and fresh hotel located in the best area of Miami Beach. Plenty of amenities including pool, spa, beach access across the street, bikes, breakfast and full bar. A lot of nice restaurants at walking distance. 
 

Great modern, and welcoming hotel in the best location.

Room was very very small, outside access is very difficult, no parking space for check in and unload the luggages, lobby is on the 3rd floor. Poor commun area, poor breakfast ( only grappe jam, only orange juice, no hot chocolat, only natural yogurt ( no other choice) , the waitress seemed annoyed at each of my requests.  how can you have a hotel of this quality and only offer one choice?  not even a simple apple juice... a hot chocolate... it doesn't seem that complicated to me...       
The photos on the website do not reflect the reality of the building. Pictures looks beautiful, rooms looks larges, areas looks easy, access but nope…
I paid an invoice of$974.34 for 1 night, this is the worth decision I never took. I loved Hyatt hotels, I was never disappointed.  I am an Explorist member, I am very very sad to say I don’t know if I will continue to trust the Hyatt quality in the future. 
My experience was very very bad. 

Very very disappointed

This hotel is overdue for an update.  Not what I usually expect from Hyatt.  The furnishings are dated and showing wear.  The staff was OK, but the check in was a bit awkward.  There was obviously an issue they did not want to reveal.  As it turned out, their concern was whether or not the room had been cleaned.  It would have been nice if they just said that instead of acting cagey.  My wife and I were afraid they lost the reservation.

Average

Great location, staff, and rooms! We had a wonderful trip hosting a company event and had a few days to ourselves to explore the area. The team went above and beyond our expectations to satisfy our needs. Thank you!

Amazing experience

Best customer service ever!  Every request I made- was met! Manager is very hands on and always asked how things were going and if there was anything that I needed. I can’t wait to stay again in August..

Amazing Service

This will probably be the best review I've created yet. Firstly, when I arrived in Miami, my first hotel experience was not the best. I booked at a different hotel, and unfortunately left immediately after arriving.  As soon as I arrived on the property, I was completely taken aback by the attentiveness, politeness, and accommodating atmosphere. From hearing me out regarding my previous experience, carrying my luggage into the hotel for me, and my two friends, making sure we were greeted with drinks, and almost everything else under the sun. Damien, Ming, and Frances, are TOP TIER STAFF and made sure we got the all star treatment. Hotel staff, helped us with room check in, constant towels, offering us frequent beverages , concierging our luggage for us. When I tell you, I have never had such an amazing experience, I am not lying.  The hotel was super clean, the pool is enjoyable, view is great. This hotel deserves more then just a 5 star. I came to Miami for my birthday, and because of the entire staff at Hyatt Downtown Miami, my birthday was a blast.  I will recommend this hotel to anyone and I will be back visiting soon! Thank you so much. 

The best hotel

Rooms are small, dingy and toilets are not clean. The noise form the road can be heard in the room all night. No sense of service, the breakfast is best avoided. Nothing good about this. Avoid avoid avoid.....its a money waster

Terrible in every way

Pleased with the excellent location of the hotel and its amenities, condition, and cleanliness. Room on 14th floor of 15 floors that are hotel rooms (upper floors are residential condos) was excellent overlooking the intercoastal. The rain shower and light dimmer in bathroom were nice features. Only complaint is that front desk clerks seemed disengaged and did not provide any assistance in breaking a $100 bill in order to tip the valet. Very surprised with remark "we don't have change" , especially when the hotel was reportedly booked

Enjoyable Stay

This place fully met our expectations; we’ll definitely stay here again.I truly appreciated the renovation work done and the modern room design. The walls are so thick we didn’t here a thing from anyone else.

Quality place for a quality price

the staff were very friendly, always inquired if there was anything needed to improve stay.  the room was comfortable, clean, and up to date.  the view wasn't great, but we were there for ease of location.  we very much liked the added security features that were in place for guests only.

special occasion

Location is in the center of it all. Perfectly fine if your standards aren’t too high. The room was clean (until you want housekeeping -it took all day ) and spacious. Beach access, right across the street.  No real restaurant or bar on property, although they do serve food and drinks.There is a small pool area, but why bother when you can go to the beach. Fingers crossed you don’t have loud neighbors  Certainly not in my top 20 hotels on Miami Beach. 

Very average

The hotel was clean and the staff was great. The hotel is close to everything. Everyone greeted us with a smile.. my boyfriend and I wanted to warm up some food, we asked for a microwave and one was brought to our room within a few minutes. That made us really happy.

Great hospitality

Find another hotel. Overpriced small room with no bathroom privacy. $5 for drip plain coffee. Outrageous’resort’ fee when they are not even Oceanside. Valet if $40 a night. Garage parking $20 a day. They nickel and dime you for everything! Find another place to stay. 

Please read!

Overslept my check-in time by a slight bit due to not feeling well, only to find a someone at Hyatt standing over my bed making demands and completely didn't afford me any privacy. I've been a Marriott Platinum and Hilton Diamond member staying hundreds of nights per year for the past 10 years and never once in my life have I had my privacy violated in such a way, even if you've exceeded the stated check-in time. Grossley inappropriate.

Creepy Colleague at this Hyatt

Convenient location- so much walkable in the area. Beach was just steps away across the street. Hotel had chairs, towels & service there for us through the Loewes. Staff was friendly. Check in and out were quick and seamless. Would definitely return!

Great stay!

I stayed at the Hyatt hotel in Miami for my birthday. It was a last minute reservation and it was a great choice. Room service to keep my room clean and the price was worth the value. The location is great for Miami on Collins Ave. The receptionist checked us into our rooms and give us 10 locations/ restaurants to check out within walking distance from the hotel. This was very helpful. I also received a surprise birthday gift from the hotel which was cool. 

Birthday Trip

This was a solo short Birthday getaway stay. The location is great! Close to the beach and the hotel was decent but I was a little disappointed in the location of my room. There was no privacy as the windows were in direct view of the neighboring hotels pool view. 

So I'd keep looking if I were you. The rooms were okay. The location is fabulous but for $500 a night I think you could find a better find. The front desk wasn't helpful but MING was amazing. He was the bellman and provided exceptional service.

Tons of option at this price point

The service was fantastic and my room was clean I highly recommend staying here. The location is perfect distance to the restaurants and beach. I want to thank the staff for making my stay memorable I will be returning. 

Beyond expectation.

The room is smaller than your typical Hyatt experience, however the prime location and amenities available at this location made it worth it. I loved that the 1st floor isn’t connected to the front lobby but connected to the street level, no awkward walks through the lobby, you can just go straight to your room. The pool was great especially after visiting the beach. Location is near the beach and Lincoln Rd w/ all the shops and restaurants. Overall great experience. Room is cleaned every day of my stay while we were out and about. 

Awesome Stay!

Hotel was clean and modern. We received a hand written letter from the manager it was really a nice touch. Location was great close to the beach and lots of restaurants. We would definitely stay there again. 

Overnight

I attended a conference in Miami in December 2021.  My conference was at a hotel a block away, but I saved hundreds by going to the Hyatt Centric, and the rooms were just as nice!  The hotel was very clean and the personnel were accommodating and pleasant.

Great Room, Great Price

The staff at the hotel really care about their guests. They make it a point to show how much they appreciate your stay with them. My husband and I celebrated our 1 year anniversary at the hotel and they were so accommodating.    

Perfect Stay in Miami Beach Hyatt Centric

good hotel overall..housekeepers don't listen when you say don't no disturb she came in the room anyway and touch thing that didn't belong to her after I just ask for a door tag...Just make sure your items are secured.


Hyatt south beach

This hotel looked amazing on the inside, very modern feel. The only downside would be the pool, but the South Beach location provides quick and easy access to the beach literally across 1 street. Other than the pool, I had a fun stay. Also, the food options are ok, but there are much better options a couple of blocks away for less money too.

Location, location, location

Big kudos to Ming.  Many thanks for his politeness and courtesy!  I really appreciate all the help he extended each time I entered and left the hotel.  Your hotel will definitely be on list for my next trip to Miami Beach.  

Kudos!

I couldn't ask for anything more. The hotel was very clean and staff was great. I will make this my place to stay every time I am in Miami. It's not directly on the beach but I like that because I didn't have to deal with all the noise and traffic when staying directly on the beach

This was the perfect hotel for my family. Everything was close. We road the bikes to Sunny Isles and back, thanks to the hotel for the loaner’s. Gustavo and Ming are both profession, fun and humorous. The front desk staff gave me lots of great restaurant choices, and housekeeping made sure my room was always clean and smelling fresh! Thank you all so much! And we will be back. 

First family vacation

Clean, modern, well kept. Staff knew my name whenever I was on site. Great location next to Lincoln road, close to the beach. Easy to get in and out. I recommend to anybody who doesn’t want to wander a huge property. Thanks Hyatt

Great Spot

Location and service was superb. Great hotel in a prime spot. Everything was walking distance. The beach access was close and includes beach chairs and towels. Some of the best restaurants were a couple hundred feet away. 

Great service and location.

Rooms were nice.  Staff was friendly and very nice. Short walking distance to the beach and you receive 2 complimentary chairs while on the beach.  Has a pool with cabanas to chill. Also, walking distance to South Beach, Lincoln Street were shopping is and restaurants. 

Love this hotel!

Honestly it felt like a boutique hotel with Hyatt's name slapped on it.   It lacked robust amenities - for the gym and spa you have access to the Loew's hotel next door. The on site pool was rather small and cannot accommodate a lot of people all at once. Rooms were clean, but felt compact and small.  The staff was nice, but you need to approach them with questions and concerns.  Honestly, if you are looking to stay in South Beach, just stay at a hotel with more amenities like the Loew's. 

So/So, Nothing Special

The hotel was very clean everywhere and staff was very attentive and courteous. I love the bicycles and being able to use the fitness center at Loews. Wonderful experience!!!
Great Staff, Clean, Perks!!!!

Very Clean, Amazing Customer Service, Great Perks

We will never stay at this hotel again or recommend it to anyone. No toilet paper, 2 towels for 4 people, toilet sink leaks into room,  rude personnel, poor service and communication. The list is endless. I would not recommend this place even as a homeless shelter.

Horrible Hotel

Monique & lavender were amazing!!! They need a raise! lol Monique was so accommodating and literally saved our lives the first day by accommodating us for an early check-in. I don’t know what we would have done that first day. Lavender had answers to all of our questions during our 6 day stay & she always was so happy to help! Room & view were BEAUTIFUL. The hotel was so close to everything and one of the only hotels still doing daily housekeeping services at this time due to covid (trust me I researched like crazy)... Will definitely be staying here every single time we visit Miami! 10/10! 

Amazing! 10/10, would definitely recommend!

I was so impressed from the beginning I arrived. 
No one at the door, not bagagge service and the lobby is on a 3rd floor!! 
The pool is a real shame!!
No gym in the building, you must go to a hotel a cross the street, lousy one( Lowes) 
The resort fee, includes Beach service  but Doesn't Include UMBRELLA!!!
In Miami at 100 degrees. 
For that you have to pay 18 dollars extra, something that is informed at the beach!!!
Sad move...
The smell of the hotel is cheap, I never get a point in a hyatt were it sell bad, even in Mexico it smell great!

Not a Hyatt, this is a Motel on Disguise

The staff were very friendly upon checking in, helpful.  Absolutely no Bellmen on staff. After dropping my luggage off in my room, naturally I was out and about all day. When I arrived back at my room for the night during the 11pm hour, room had a damp smell and I noticed mold on the ceiling. I slept with a mask on. 

My Room Had Mold

This hotel is not what you will expect rooms are smaller then what was advertised and ocean was not ocean view I paid for early check in and the rooms was not ready had to wait 3 hours before we got in the room

Don’t stay here

Don't believe the hype of "south beach"  this was a terrible experience with "questionable" people at best frequenting the property, stairwells smell like urine, trash everywhere...Granted the hotel can only control so much but don't buy into the hype of historic collins ave, maybe 50 years ago.. miami beach but not this nonsense.

Garbage and trash, questionable individuals at the entrance at all times

The shower drains were clogged with hair, the pillows smelled like sweat, the poolside was dusty, sandy, and filled with cigarette buds. Staff only cleaned our room once during our three nights, the pool side towels were barely restocked. There's a homeless man harassing guests on the first floor, the elevator doors close extremely fast, and the room toiletries were half used. 

Lazy staff, poor service, unclean hotel experience

Thank you Lavendar and all of the staff at the Hyatt although we had a few mess ups (on my end) with the rooms. The entire trip went better than planned. The food is delicious, the bartenders are so kind and welcoming and the service is quality. I appreciate the location and how close it is to everything. The room was beautifully cleaned and can I say again the staff especially Lavendar are awesomme so excited to come back to this specific hotel. Thank you thank you thank you. 

Love this hotel😋

Went for business trip, stayed an extra day for personal leisure. Have been to this property multiple times.  Very clean and comfortable beds. Staff and service weren’t as quite up to par as last time I was there but I expect that’s a result of covid times. Nothing egregious, just not typical Hyatt. 

Solid property in south beach

Lovely staff, room was clean  and as depicted on the site. Amenities were also very inclusive and staff was accommodating. Very close to wonderful restaurants, all within walking distance. Would definitely book this hotel again

Wonderful experience

This has to be the worst stay I've ever experienced at an Hyatt nothing worked properly in my room, blood stained towels, Service was not helpful and not very welcoming. Please avoid at all cost not worth the time or money. 

Worst Hyatt Stay Ever

Nothing to write home about with the stay here.  The valet parking was very inefficient and confusing.  The entrance is not clearly marked so pulling up to the hotel, it's difficult to determine where to go.  Breakfast and restaraunt was awful, don't think about eating at this hotel.  

Average place to stay

The hotel was great, very clean, not too busy. Pool was open when I wanted to use it (i.e. wasn't crowded). We get chairs and towels on the beach, which is just a quick 5-min walk away. 

No breakfast and a bit too expensive bar, but with so many food and drink options nearby it wasn't a problem. 

Miami for Memorial Day Weekend 2021

Great place to stay, very convenient location...front desk personnel were very friendly and helpful...very friendly staff, cleaning service kept the room clean!...very easy check in and check out....will recommend and definitely will stay there again!!!

Very accommodating

I wish my stay was better, but I wasn’t. The service was horrible. There is no ocean view room. Our room smelled like vomit, the rooms were extra small. Had to wait 5hrs just to check in. Bar service was the worse and late. 

I wouldn’t stay at this location

Staff was incredibly friendly, all the food was fantastic and rooms were spacious and clean. The toiletries didn’t “match” but they were all very nice. The restaurant and room service option was hot, delicious and fast! 

Great place to stay on South Beach

This was the perfect hotel for us. The location is amazing. We loved having Joe and the Juice right below us. The lobby and bar area is so convenient and nice. The team there was very accommodating and supportive of our 15 person bachelorette party. I can’t say enough good things. I was really nervous going into the weekend since I was planning for 15 people but this hotel ended up perfect for us. 

Perfect for a Bachelorette!

The cleanliness of the room was a cause for concern as well as finding a roach in the room. The manager wasn’t very accommodating and said that “it’s Florida sometimes this happens” pertaining to the roach. When paying over $500 a night for the stay there is a level of cleanliness and respect that you are hoping to receive. 

Unfortunately not satisfied.

Super nice and close enough to everything, but far enough where you can’t hear all the rukus. I stayed here after being forced out of my other hotel for a bomb threat, they accommodated me with a room that was available for early check in. I was able to check in 6am after walking the streets waiting for the threat to clear at my other hotel. Staff and reservations team were truly a godsend. 

Best place to Stay

The hotel is exactly what you see on the site. I celebrated my 30th birthday and I was very pleased with the room, staff, pool, and food. This hotel is highly recommended. The view is amazing, and in the perfect area of south beach.

Excellent hotel

Overall good stay, the Hotel is small, but the guest service perosnal is very helpful and professional, especially Justin and the GM James. Both went above and beyond my expectations to made me feel welcome. 
The Location is perfect, with easy access to the Beach and restaurants, shops, cafes and bars around the area. 

Stay at the Hyatt Centric South Beach

Great Place location was perfect and staff very friendly and attentive Hotel was very nice and clean, lots of unique decorations for Miami beach hotel type. Definitely will return again. Not noisy and too busy end of where entertainment was, walking distance from everything.

Great place and location

Would not stay here again. Phoned front desk all day until I called on my cell phone and I finally got an answer. I was told that my trash would be picked up when I called around 10am. My trash wasn’t picked up until the next day. Had to call multiple times for fresh towels and didn’t receive them until 12 hours later

Never again

My fiance and I used World of Hyatt points to reserve a King bedroom with a city view.  The room was big, and the bathroom was huge.  It was all clean and modern and quiet - very important for me as I'm a light sleeper.  The walk-in shower had two options for shower-head - rainfall from above or standard detachable shower head.  It was a bit confusing to find the main entrance of the building at first because you have to take an elevator up to the 3rd floor for check-in.  They have three bikes available to take out, which I really wanted to use, but were already taken when we tried.  The hotel is a block away from the beach, and there is a beautiful path to it on the right side of the Lowes hotel across the street.  The pool was nice and refreshing at the end of the day too.

Clean hotel in great location

This is not an ocean front property. To access the beach, guests will have to cross Collins Avenue and pass through the alley between Loews Hotel and Royal Palms Hotel. The Front Desk Clerks are very unprofessional. It took us 5 minutes to find the lobby, because it is located on the 3rd floor.

Hyatt Centric

I stayed the week after Easter with my girlfriend. The hotel was very clean and everything worked exactly right. The room was big enough with all the things needed. I loved the bathroom and shower and the bed was very comfortable. 

The pool area was nice (a little small) but it was an overall great experience 

A great hotel in the middle of everthing

I had booked a room for two nights at Hyatt Centric. The entire experience was terrible to say the least. Right from checking in to room service, housekeeping and arrogance, I saw it all. 
The entire staff was terrible and I wish they get a lesson in customer service especially the people serving at the restaurant. 
On the second night, the elevator broke down and instead of helping us, the staff was rude and arrogant and offered to “piggyback” us to our rooms, which was on the 10th floor. 
While it’s not your fault that the elevator ran into trouble, the least you can do is apologize for the inconvenience caused and maybe provide a bottle of water! Well guess what, they charge for water as well. 
Trust me, it’s better to pass this hotel and stay at a 2 or 3 star property and save yourself the bucks. 

Worst experience of my life!

The staff was great, the hotel was clean. Super nice place. Never felt out of sorts. Always felt like my needs were being met. The only thing I would recommend is to increase the pool hours. I didn't get a chance to use the pool, as we were in the ocean. However when the beach closed down, the pool basically was closed as well 

Nice Stay

Highly recommend avoiding staying at this hotel in this location during spring break. Bad news all around. There were several issues with the room itself, in addition to check-in issues for which we were in no way compensated for. How is that acceptable as a paying guest? It shouldn’t be. This hotel has rooms on the second floor which is actually below their third floor lobby. It’s basically a glorified tent to have you stay as if you were sleeping on the sidewalk outside.

Note to Self Avoid During Spring Break

Hotel uses Covid to reduce services but still manages to charge facilities fees.  The service is provided by seeminly amatures.  No water glasses in the room because of covid.  When I requested a robe - they brought me 4 robes that remained in my room for 5 nights.  The place reeks of pot.  The pool and common areas are unattended.  The staff is unresponsive and unhelpful.

underserved and overcharged

Room to small, dirty towels, service had attitudes with my lady, bad experience, I have always stayed with Hyatt but after the experience I don’t know anymore if I will recommend Hyatt anymore this one

Bad experience

The hotel is on a nice spot of the beach and it’s a convenient location. But it’s getting surprisingly tired for the age of the hotel. Our room wasn’t particularly clean, the WiFi was patchy, the hairdryer didn’t work, staff weren’t particularly helpful, no one seemed to care that guests weren’t wearing masks. Thin walls mean you can easily hear what’s going on all around you. Not up to Hyatt’s usual standards. 

Fine. Just fine.

This hotel was not at all worth the money spent, and we are on the fence of giving the Hyatt a second chance. This is why:
- There should be a front desk on the first floor for guest safety. I was terrified being in the lobby with nobody present. 
- Hotel access is on the side of the building which decreased visibility and safety. I’ve never seen a hotel have a main entrance on the side of the building. 
- None of the staff had uniforms on.  We had no idea who worked there. 
- There was a bachelorette party at 0400 blasting music on the third floor balcony to the point where the eighth floor guests (us) heard it and couldn’t sleep.  I didn’t know that the Hyatt had a night club.  Chris the on-duty staff said it was fine for them to do this.  
- Also, there was no parking available to guests.  We had to pay $20 to park each night.
- If housekeeping goes home for the night, the front desk should have towels, soap, and other amenities available for guests and not simply use the excuse of housekeeping not available. 
- We felt like we had to beg just for towels, shampoo, and toilet paper because there was no housekeeping due to covid.  Guests should at least be offered towels daily. 
- Walls were paper thin.  We could hear everything. 