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This place has it all. Nice rooms, convenient location, and excellent service and hospitality. Very comfortable beds. Great front desk staff. Only downside is that the restaurant isn't great, but it is OK in a pinch. 

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Great Hotel, Great Location, Great People

Very nice hotel located in the center of the Loop. Great room with nice rooftop bar. The best thing is that it is located very near the blue line - direct to O'Hare airport!
The staff is nice and helpful

Great Location

Overall excellent. The staffs were always happy and ready to solve problems brought to their attention . It was an excellent experience. I am looking forward 
to my next travel plans to the area with family.

This place is a place to go back to anytime I am visiting Chicago

Centrally located in the south loop.  Easy access to the bean and art institute.  A short ride to the convention center.  Nice but small gym.   Peleton in gym was nice!  Food hall urban space nearby had many good fast casual options.  Most fine dining for work was a cab ride away.

Conference weekend

No hot water in the shower spoiled the experience. The room was basic but clean and in good repair other than some holes in the bedspread. The free automated coffee room was nice. Staff were friendly, but when I told them my shower had been cold their response was to say "oh yes, I've heard there was something going on with that," rather than recognizing this as their problem. It sent a strong message that my experience was not of interest to the hotel, only collecting my money. Definitely not a 4-star hotel as advertised.

Nice property but not 4-star service

I stayed at the Hyatt Centric for business and wow, it was not a great experience. The carpets were stained and it was clear they could've used furniture upgrades. The housekeeping service disregarded my "do not disturb" sign on my door handle and entered my room anyway, against my wishes. The conjoined restaurant, Bandol, had the most dismissive staff in Chicago. Wouldn't stay here again.

Bleak

Nice hotel in the city/business center of Chicago. Hotel staff was very friendly.  And also pretty new/modern room with a nice feel to it - much better than most Hilton's I stay in...  I would surely stay there again...        

Nice hotel in city center

This hotel was excellent.. wonderful staff, clean rooms, great amenities and more. I enjoyed my stay in Chicago thanks to the staff at the Hyatt Centric The Loop Chicago. I would definitely plan to stay at this hotel again.

Clean and Welcoming

This location was very close to multiple restaurants and a short distance to Michigan Ave., the front desk, staff and housekeeping were especially helpful. The corner had coffee every day and tea along with apples and oranges. I would’ve been nice to have some thing other than the fruit maybe muffins or some thing similar 

centrally located, and a good value

Everything you can think of about a hotel was just excellent!! Staff, room, lounge, restaurant, parking were beyond expectations. Really nice room format, very clean and rooms smell amazing! Would stay again. 

Excellent!

The Hyatt Centric The Loop Chicago has an amazing staff. They are very kind and welcoming and were very willing to help out when needed. The location was fairly close to main attractions. The hotel does not include parking, so if you're like me and miss that bit of info when booking, be aware that valet is close to $100 a night and the closest parking garage is a few blocks away-which can be inconvenient when coming/going and carrying your luggage to and from the hotel. The hotel accommodated our requests by placing us in a quiet room at the end of the hall. However, the room was not the cleanest. The bedding had many stains and rips, there were many marks on the walls and bathroom glass area, and the shower was not the cleanest/best maintained. We also found a random screw on the floor of the hotel, which could have potentially been a safety hazard for our toddler. This hotel would definitely not be our first pick for further travel. 

Great staff, ok location, poor cleanliness

Everything was good! I think it was a good deal for the 2 queen bed room. Only thing missing was a microwave jajaja besides that no toilet paper in bathroom which was weird as hell but overall a good hotel and experience. 

Stayed here for a concert

The hotel was great in every aspect. The staff were attentive and helpful. The on property restaurant was an amazing experience. The property was very clean. Lastly, the hotel was within walking distance of lots of attractions!!

Best hotel for my weekend stay

Visited with teens. Great location. Short walk to Millennium Park and the Art Institute (our primary location for visit). Very close to train and many self park locations. Breakfast at the hotel (not included) was very good. 

Great location

Though it was a short stay, the staff were very accommodating and courteous! They were also helpful to a few extra needs that was needed for this trip! The room was amazing, especially the bathroom. Loved that deep tub! Even had the chance to experience it! Room was very clean! Hotel withing walking distance of downtown Chicago, really appreciated that!

Amazing!

Being a member pays off! We were planning on only checking in our bags when we arrived in the morning but because I was a member, I was able to check in early at no cost – Go Hyatt! The hotel is centrally located, not too far from Michigan Avenue so we mostly walked everywhere. Getting in and out was super easy. Plus, there's a McDonalds around the corner if you're looking for a late-night quick meal. The room was great, super clean and tidy. The bed was kind of low but super comfortable. 

Would definitely recommend! 

Centrally located

The hotel was in a good location and it was pretty quiet and the staff was very helpful and the hotel was very clean and I really enjoyed the corner on the 3 rd floor where u could get coffee and watch tv and get a snack 

Michaels review

Hotel room had somehow decided that 'ultra modern' meant no bathroom door. There was a shower door and a little door for the toilet that was glass and had large gaps. It was very unpleasant to use. I would not recommend this if you were traveling with someone else at all. If you are traveling alone, it might be OK. I asked some friends staying in the same hotel room, and they said their room had a bathroom door. I don't know what prompted the hotel to completely remove the bathroom door in the room we stayed in, but beware of this. It was really unpleasant. 

No Bathroom Door in Hotel Room

This is a beautiful property, well kept and restored. Excellent front desk staff especially Josh. I had an early arrival and they accommodated me as soon as possible. I loved my room, even had a bonus room which I used as a place to set up my suitcase and stuff that I didn’t want on display in the main room. Separate large bathroom. Very large nice well decorated space and plenty of room to relax. Very clean and well maintained and tons of electrical outlets. 

Great Property

This is a really nice place to stay if you are in The Loop area. The hotel is extremely clean. The front staff is efficient, helpful, and friendly. The adjoining French restaurant-- The Bandol-- has excellent food and service. Highly recommend this hotel

Great Place

I'm a regular visitor to Chicago and this will be my go to site moving forward. Room was fantastic, spacious, and very clean. Great location for restaurants, shopping, museums, and nightlife! Way to go Hyatt, real gem!

Perfect location and very affordable

A Hotel in a centric place close to subway and train in the Loop. The situation is also perfect to make some shopping, but my instance was for business purposes so I believe another time I 'll have more time for shopping. But location is great!! to visit the city and eat in some of the dirrent places n Chicago, Pizza burger, etc.

Centric Hotel

Staff was amazing helpful and high energy including the Restaurant and bar experience and manager was great! Thank you to the staff and appreciate the opportunity to provide this review on such a great experience overall.

Hotel Stay

The shower head was broken, the bathtub didn’t drain, the bed was visibly crumbling as if the fake leatherish fabric was falling off so I’d find pieces of it in my hair..parking is 75 bucks a night which at least has in and out privileges but overall i felt ripped off staying there..the people working there are nice but the conditions of the property aren’t it..and to not have warm or hot water in -1 degree weather is insane. 

Not worth it

The last Hyatt I was at (Hyde park) was amazing rooms clean and had complimentary breakfast. If you want that please go to that one instead of the Loop. Room was eh, walls stained like crazy, bathroom mat wasn’t clean with so much hair in it, headboard was torn up and my pillow cases were filthy/ wasn’t changed. I love Jaylen (front desk) but the rest were kinda rude. 

Only stay if you’re there for business

Room was not up to expectations as far as cleanliness goes.  Some garbage was left over. The elevators were kind of scary to ride as well. The gym equipment was rusty as well. Just expected a little bit better.

Hyatt Centric

They had an amazing staff but the room was not as expected. The TV did not work and the amazing staff was able to relocate us. The pillows were basically flat and the bathroom had basically no door. Would not recommend.

Great staff, terrible rooms.

Location is great, close to all the downtown attractions and easy access to metro, train, etc.
Rooms are big, minimalistic modern, but beds and pillows need improving. Staff friendly and everything is well kept and clean. Restaurant on site excellent, prices accordingly.

Location, location!

It was a good experience. Big bedroom, comfortable bed. I love the shower with hot water. Awesome coffee room…everything was good. I’m just  giving a 4 because when we got inside the room, we found the toilet was dirty. Aparently, someone used it and didn’t flush it. Sadly, no one saw it before I get there.

Christmas Vacay

Wonderful place.  Perfectly located in downtown Chicago with all the amenities near by.  Well appointed rooms that are clean and pristine, comfortable beds and amazing pillows.  Staff are very friendly and there are helpful supportive services like valet parking, an onsite restaurant and good staff. 

Worth the Stay

Nice hotel.  Upscale appearance  Service lacking, could use more instructions regarding turn over of room, location of items and room service (for menu and service). You have to go down and pick up food & drink. Location ideal. Basic and deal room lacking, so upgrade if you can.

Disappointment

Very nice room and bathroom had a soaking tub and gorgeous shower plus separate toilet room. Beds were a 10. Complimentary coffee and tea and fruit on the 3rd floor and very clean stairwells. Elevators were super fast and personnel were friendly.

Central to everything

The room was big and it was super clean. The room amenities were very nice too. The staff was super helpful and super friendly too. The hotel was in overall excellent condition. I would definitely stay here on my next trip.

Very Nice and clean

Good location in the loop, near the train. Nice to be near the christkindlemarket in winter. Good conference room on the 2nd floor. Good mini lounge on the 3rd floor when waiting for your room or taking calls. 

Not the worst

I usually stay at a different brand of hotels—decided to give Hyatt a go.  Location is great.  Cleanliness was very good. Hotel was super busy. On their website I had Pre-requested an extra blanket and pillow in my room. Request not met—I did Not request again at the hotel.  I was On the 16th floor and could hear everything outside.  Also walls are thin and could hear neighbors—throwing up after drinking, their alarm clock, their phone conversations.  Shower—only had 1 really good hot shower.  The others the water was Luke warm.  
Overall hotel is fine—just no luxury to it.

It was fine

As soon as we entered the room it smelled musty, the towels had a dirt stain on them when I rolled them out. They only have valet parking and it’s $80.00 per day. Not said on the website. Only 1 ice machine in the 4th fl

Would stay again

Originally i was intending to stay at the regency nect to the convention center i was informed that they were fully booked and given this hotel as a secondary option it was stated to be a 4 minute walk from the regency. (it was a 40 minute drive) Upon arrival at 4am i asked when check in was and i was told 11 unless i paid an early fee so i respectfully waited until 11am for my room upstairs. after waiting until 11 i asked if we could get our room i was told it wasn't ready yet and that i needed to wait a while longer and that they would call my phone when it was ready. 12:30pm came around and i still hadn't been contacted, this was after a member of the staff informed me very rudely that im not allowed to sleep in their waiting room. (mind you i had been driving for 12 hours overnight before this and staff knew about it) then finally at 1pm i checked at the desk again and they told me my card wasn't working even though i had a charge on my account for both the room and valet after another hour of waiting they finally let us go up to our room after arguing with them for an hour over them trying to charge me twice. i was very respectful of staff during this whole encounter and i was very upset with the service i received i hope to not run into this experience again at a hyatt. (honorable mention to the hyatt place and hyatt regency and their incredible service

Hotel tried to double charge me and made me wait till 2pm for my room

Arrived several hours before 3 and was able to check in instead of storing my luggage. Room was very clean, updated, and comfortable. Didn’t try the restaurant, but it looked fine. This location is absolutely perfect for any visitor spending time in the Loop. 

Great hotel, perfect Loop location

The head board was damaged, the room felt musty like unlived for a long time, the room felt dusty, at first glance the room seems clean but on closer inspection, the head board was like a headboard from a cheap motel it was damaged the place seems dusty the phone was not even charged and was not working when i first tried to used itS the elevator was dark and dirty not all like waht you would expect in a hyatt hotel

The room feels like it was not occupied for a long time

Look at your vehicle when you pick it up! The Valet hit what I assume is a yellow pillar and ruined my rim, tire and scratched my truck! Do NOT eat at the restaurant on site as they were unable to get one order correct. So disappointed...Some of the rooms were by exhaust or heater units outside and when they kicked on it was like a train going thru their rooms

Do Not Stay Here

The hotel is nice and clean. The towels could be a little more fluffier and the bed is too close to the floor. It's hard to get up if you have bad knees. They should have some standard height beds available for senior citizens.

Good Stay

Need some upgrades and more training of the staff on how to assign rooms. I believe I was booked into a room that was out of service. I overheard the desk clerks discussing that I was assigned a room with a red bar next to it. At first, he told me that the hotel was full and I could not get another room.                                       

Poor Quality

Loved my stay here. The room was clean, comfortable and updated, staff were so helpful. Walking  distance to all your favorite restaurants and Christmas attractions. My only wish was that breakfast was included and that there was a way to get fresh air in the room (no fan in the bathroom, window didn’t open, no air intake vent). Otherwise, easy check in and a quiet nights sleep. 

Affordable, comfortable, great location

Accidentally booked this one instead of West Loop and could not get out of my “non refundable” reservation.   I called and explained that I wanted to go to a different Hyatt, and they wouldn’t even help.  Queen beds were not comfortable for being on the “Queen deluxe” floor.   Location is nice. Don’t eat at the restaurant connected.  Screwed up half of our breakfast. 

Better Hyatt’s around here

We were visiting on a lark and brought our medium-sized dog. The staff were welcoming and accommodating, and we were delighted with our room upgrade. The site is well-situated in the loop, with just a short few blocks to the El, Red Line and Michigan Ave. We chose valet parking for the in-out but self-park options were plentiful. 

Rooms were well maintained and quiet. Would definitely come back for a weekend visit 

Spontaneous visit to the loop

Won’t ever go back. The rooms( 2 rooms, back to back nights) were so-so. Bathroom floors were extremely slippery during/after shower. The usb phone chargers did not work in either room. The overnight staff was rude and amazingly unattractive. Definitely not worth the excessive cost

Keep looking..

It was a great stay here just wasn’t a fan of the bed and pillows. Other wise it was a great stay and we loved the hotel. There was only one day where we had an issue about the elevators other wise it was great. 

Good visit

The staff was friendly and accommodating. My first room wasn’t clean so I was given a different room. The pillows were super flat and the mattress was low to the floor and soft. I was happy to check out, sleeping there was awful. I would have thought more of a Hyatt hotel experience. 

Good location, the room was mediocre.

This is a very modern hotel in a great location. It is very close to many great restaurants and the train.
The hotel restaurant was outstanding. We had breakfast there and both the food and the service were excellent. We were in town visiting our daughter at college. We'll be back!

Great Hotel in a Perfect Location

Room was good.  Bed was comfortable.  Restaurant had problems 2 of 3 days and actually took an hour one morning so i ended up being late.  Noisy activity with a club nearby and lots of street noise in the room so hard to get rest.

OK place to stay

Hubby and I stayed here during our trip and we are very pleased and happy with the stuff and everything in the hotel. Stuff is very friendly and promptly to help. We arrived early and were able to do an early check in, our room was available.

Honey moon vacation!

Front desk staff is amazing, friendly, helpful, anticipating our needs. Hotel is nice, super clean, staff people , room maids , everybody were really nice, professional and friendly! The room is big and the location is perfect!

Nice hotel, charming, well located, excellent service!

Our bathroom had mold in the walk in shower and the wall.  The bathroom didn't have a exhaust fan. The hotel fix issue by putting black sealant caulk over the mold. The wall still had mold on the walls.  We developed upper respiratory issues. 

MOLD in walk in shower

The hotel best asset is the location in the loop, walking distance to several restaurants and Millenium Park. Building is dated and need some uplifting. Housekeeping was a bit lacking. Overall a very average hotel especially given the current nightly rate. 

Hyatt Centric the loop

City location that cannot be beaten. There’s a McDonalds opposite (If that’s your thing) and other eating establishments within easy walking distance.  Perfect.
It’s really easy to get to the L-trains; which are super reliable..

Central and essential

The room was in terrible condition, the headboard were ripped, the only window was small & wasn’t cleaned. I cannot recommend staying at this hotel. I didn’t feel comfortable walking without shoes in the room. The first shower was cold. 

Horrible condition

Wonderful front desk staff. We were in Chicago for a wedding, and the location, though in a mostly commercial area, was very good for walking around and setting the city. The room was clean and spacious. Would definitely stay there again.

Would stay there again

My friends and I stayed here for the convenience of being near Union Station and the venue we were going to as well as the quality. It was very lovely and I'll definitely be staying here again. Thank you to the staff.

Can't recommend it more!

The hotel was really nice, clean, and the staff courteous. The rooms are very trendy.  The property is in a great location close to the Navy Pier and Riverwalk. Our only issue was the outside noise, even on the 7th floor.

Noise

go to another hotel - Staff not helpful, room was not clean  they even cleaned the next day and did not clean the chips on the floor from the time we checked in, nor the personal hair in the refrigerator

Room was dirty and short staffed at check in took until 4:30

Excellent location.  Breakfast cafe was nice and roof top bar was very good although closed due to private functions for 2 of the 3 nights we tried to use it, which was disappointing. A/C was noisy in my room.

Great location and good value.

The location is great, the hotel is very clean and well maintained.  Finally the staff is extremely friendly and helpful.  I left my iPad behind in my room when i checked out.  I called the front desk from outside the hotel, and the young man at the front desk said he would have their housekeeping staff locate it and pick it up and he would have it at the front desk.  When I came back to the hotel around noon, to pick my car and luggage up, I was handed my iPad back with a smile!!   Awesome staff at the hotel!!

Outstanding Stay, Friendly Staff

This was our first time at a Hyatt Centric and we were very pleased with the experience. Friendly, efficient staff, clean room and property. Comfortable and convenient to our weekend plans. Valet parking is available but cost is extra. Would definitely return to this hotel in the future.

Another Fine Hyatt Experience

Super clean and room was gorgeous. Centrally located and near the main part of town. Short staffed but still went beyond to help us during our stay. I would definitely come and stay here again. Great place!

Great place close to everywhere

Great value for hotel. Staff was super professional. They take care of their Hyatt members with upgrades. The rooftop bar is very nice and gets packed. Great location if you are doing work in downtown. 

Excellent Stay

The room was very clean, bed very comfortable, the staff very helpful.  However, the food was awful in the Brew HA HA Cafe and when we visited Aire Rooftop -we waited 38 for our drinks from placing the order.  Hotel was great Cafe and Roof Bar AWFUL

Business Trip

The Hyatt Centric is a great hotel for business and leisure travel. The location is convenient to the public transportation. The rooms and bathrooms are well done with plenty of space for work. The staff is fantastic. The rooftop bar has a great view of the city. 

Great location and staff.

My immediate impression to the hotel was disappointment. I feel like the hotel is portrayed better online than what it actually is in person. The room was very small and the tv was small with very few channels. The headboard was peeling and falling apart. The floor of the bathroom wasn’t clean and there was a toenail clipping on the floor. Very tiny closet. I guess I was disappointed because for the price we paid, I’ve stayed at way better hotels in Chicago. 

The positives were the staff. They were all very friendly and accommodating. The shower in the room was also very nice.

Just okay.

While the staff is very courteous and helpful in attending to your needs, the hotel overall was poor. 
 There is no longer room service.  The room cleanliness did not seem to meet Hyatt standards; the countertops / table / window sill was dusty.  The bathroom had handprints on the glass doors and there was a lack in toiletries supplied; hand soap and toilet paper.  The towels were old and thin, no fluff to them.  Hyatt used to offer terry robes, but not this time.  The pillows were flat and squishy so they did not support your head/ neck well.  The bed felt like soft foam; no posture support.  As I mentioned, the Staff though is excellent with positive and cheerful communication.

Poor quality for a Hyatt hotel

This hotel needs to step up to the game. There are better hotels around with almost the same price per night. The rooftop can be messy and understaffed but great views though. Location is prime. Staff is nice and responsive but they didn't provided housekeeping during my stay but just 1 day. Needs to do a better job cleaning your rooms and keeping them up to date. 

Not bad but there's better options

This was the first time we’ve ever been disappointed in a Hyatt.
Pros:
Location is amazing. This is what you’re paying for. Everything is within walking distance, which was great!
Cons:
1. We booked via third party. One amenity we selected was that breakfast was included- it was a must for us (we’re breakfast loving kind of people!). After booking, we called the hotel directly to confirm that breakfast was included and was told it was. However, our first morning there, we find out there is coffee & a bowl of apples & oranges. That’s it.
2. Employees are rude. We went to the rooftop bar and wanted to look at the views & enjoy a drink. It was mid-afternoon and there were maybe 6-8 other people up there. No one was even near us and we were standing at the glass safety barrier looking out and was told that area was reserved for groups of four or more. We weren’t sitting and there was no one around. We left and went elsewhere.
3. They offered us $20 off valet parking per night, which was great. When we checked out, the woman at the desk said we got the discounted rate but when we checked our bill, it showed the full amount. And no one has answered us yet about it.
3. Bathrooms are awkward. Rooms are small.
Overall, you’re paying for location but being as it is, Chicago has no shortage of hotels. Will be staying elsewhere next time.

First time a Hyatt has been disappointing

Loved this hotel, in a very good area, just a few blocks down the street from the magic bean! Lots of delicious places to eat and see nearby. Rooms were very clean and the staff was very friendly. Will be back!

Great Stay!

There was limited offerings for breakfast that were very expensive and so stale as to be inedible. The room was not serviced, had to request clean towels and the trash to be emptied. The roof top bar is small.

Poor choice for a Hyatt

Overall nice hotel, great staff.  The bed though is a thin mattress on hardwood which doesn't cut it at all.  Also no real workspace option in the room (I had the one with a king bed)   Lack of USB connections for chargers was also disappointing.   The rooftop bar was fantastic and the location is wonderful.

Great.....but the beds

The room was well used and there were stains in my room on my floor.  It was nasty. Hopefully the carpet will be deep cleaned and the stains removed. Also, there were black scratches on the wall. Other than those items the room was good.

Not clean

We have stayed at both the Hyatt Place and Hyatt Centric in the loop area. The Centric was very nice. I believe it may be newer and on this particular weekend it was less expensive than the Hyatt Place. We will definitely stay here again while in the area. The staff was friendly and efficient. Overall a good experience. 

Really Nice Place

It's a wonderful hotel, but what a shame that you can't sleep there unless you're deaf. The hotel street functions like a canyon and loud street noises up and down the street all night long echo off the buildings and there is NO room you can stay in and avoid it. At one point, I was wearing earplugs PLUS the silicon things that you place over your ears and I could still hear it loud and clear. 

Streetnoise unbearable, ALL NIGHT LONG

Hotel well located; staff friendly and helpful.  Please ignore the reviews which talk about a good breakfast- policy appears to have been changed. Now the breakfast is coffee or herbal tea (no regular tea!) , a packaged gluten-free muffin (inedible) and an apple or orange.  
That said, there is a MacDo across the street with their predictable breakfast options, and many cafés within walking distance (including a small one attached to the hotel) 

Well located to explore Chicago

Started off on the wrong foot with discovering that I was double charged for my booking. Thankfully the concierge noticed it and corrected it. Gave us a free upgrade on account of this error, which was good customer service. Rooms were mostly clean… I did notice there were some crumbs on the floor which for a suite is disappointing. This particular hotel does not offer room service… It’s a bit frustrating dropping $300 plus for one night and having to rely on Uber eats for some food. Bathroom has a weird set up that is open concept… If you’re going for a romantic getaway, you don’t necessarily want to hear any bodily sounds coming from the bathroom, that echoes and amplifies even the slightest noise… overall the experience was mediocre at best. Only saving grace was the concierge giving us the upgraded room. Would not recommend as you can get better quality for this money spent.

This is a great location to stay in Chicago and the staff was super-friendly. It's within walking distance to several landmarks and lots of nearby restaurants. The area is very walking friendly, which is nice and there are lots of metro stations nearby.

Great location and friendly

Our stay started with delayed flights and we were so relieved to get to our hotel only to find the room muggy, dirty, no sheets on the bed, AC rattled all night.  The neighbors blared music all night and when we called the front desk, no answer for over an hour.  We had to go stay at a friend's down the street, in the middle of the night.  Saturday we stopped by the roof top bar...closed.  Again the neighbors partied in the rooms and halls all night, no one stopped them.  If you want to stay in the area, find somewhere else to go!!  What a waste of money!

Very Disappointed, not what we expected!

I was impressed by the professionalism and friendliness of the front desk staff! I was upgraded to a suite without asking or expecting it, because the front desk recognized by Hyatt membership. Great location - easy to walk to attractions, but not in an overly busy intersection. 

Great front desk staff!

Water from faucet cloudy like skim milk. Pillows were completely flat and nonsupportive of your head. Not worth $500/night. Not a 4 star hotel. Continental breakfast was decent, but sometimes bagels were still frozen. The Location is the only good thing about this hotel. 

Not Worth the Money.

The customer service at Hyatt Centric loop is top notch! The location is amazing and the room is very clean. This was our first visit to Chicago and it was the perfect hotel for our trip. Make sure to visit the roof top bar. The views are amazing! 

Great Hotel

Close to everything in downtown Chicago! Pretty easy to find once I stepped off the subway. Customer service was A+. The room was so comfortable! I would definitely consider it again in my next visit. 

Excellent location

This is a good location - waking distance to great Restaurants like THE GAGE and VENTEUX, a short taxi drive to MORTONS, BAR MAR JOSE ANDRES, PETTERINO'S and so many others. A short walk to Millenium Park, Banks, a Pharmacy across the corner. Great Breakfast at JW MARRIOTT one corner away. Recommend the CHICAGO ARCHITECTURE CENTER "RIVER CRUISE" - THE BEST!

GREAT CENTRAL LOCATION

Pack your patience.  This facility is struggling to recover from the impacts of COVID on the labor market.  Staffing is stretched. The breakfast was not up to par for a Hyatt and did not start on time as published.

The industry is struggling

We really enjoyed our stay at Hyatt Centric Chicago! The staff at the front desk was very friendly and helpful. The rooms are spacious and very clean. I sunk into a deep, cozy sleep in their amazing beds and comfy pillows. The rooftop restaurant is top notch too! The hotel is located in a great area, walking distance to Millenium Park (the Bean) and the Art Institute of Chicago as well as many restaurants and bars including the incredible Cindy’s Rooftop Restaurant and Bar. By far the best food, service and view in the area! 

Great service, spacious, clean rooms

I've frequented this hotel often over the past 6 or so years and it seems to have gone downhill a little over the past 2 years from an appearance aspect.  Of course prices haven't changed.  Headboard on the bed was a bit torn up and looked ratty and the shower needed caulking as it was leaking water into the bathroom.  Rooms were clean though and the staff was nice although they didn't seem to know or acknowledge I was a loyalty member like they have in the past and didn't have my email either which they have had in the past as well.  Not deal breakers, but they were nice amenities that they knew me.

Seems to have slipped a little bit in the past few years

The Hyatt Centric The Loop was where I decided to do an unexpected staycation in the city and it was worth it. Found in a great location in the loop, the hotel is aesthetically pleasing with an amazing service staff. The unexpected bonus was the rooftop that has a great view and bar. I definitely recommend.

Great Hotel & Location

Front desk staff on check-in and check-out were professional, frinedly and very accommodating of requests. Hotel rooftop bar has impressive views of Chicago skyline. Location allows walking to several attractions - Millenium Park, Willis Tower, etc

Great customer service

The hotel and location were excellent. My room was very clean and welcoming. Breakfast, which was included, was convenient and I liked the help yourself Latte maker. Staff was very friendly and helpful. Overall a very good value. I will be back the next time I'm in Chicago.

The hotel and location were excellent.

Room is like a box with just a small window. The furniture is mostly non existent. The bathroom doesn’t has any doors which is like sleeping in the bathroom. Also there is no hair dryer or laundry services.

The rooms are terrible

Front-office staff was very helpful but the food folks not so much.
It was disappointing that there were extremely limited breakfast options for non-meat-eaters. There were zero hot-vegetarian-food options.  Each of the 4 mornings I saw only bacon, sausage, ham, or beef hot sandwiches.  My request for plain bread/toast was met with "Sorry this is all we have".  I paid over $225/night for a 4 night stay but could not get hot scrambled egg or plain hot toast that would have cost under $5.  The meat-oriented breakfast was designed to cater to people in 1962, not 2022.  Know your customer better.  I would've probably moved to another hotel after the first night, if I had time away from work to look for another hotel and I was not constrained by my employer.
Also, in cold weather the heat from the lower floors seeps up into the upper floors so it feels very warm and dry even if you don't use heat. Better stay on on a lower floor in cold weather if you must stay in this hotel.

Mix of good and bad

It was close to the CIBC theater and close enough to walk from the Amtrak.  However, the room in general needed a paint job and it was pretty basic.  It was pretty clean but nothing to write home about.  The breakfast in the morning was decent.  The pillows also need replacing.

Average Hotel

I had a great experience at this location. After a day of touring Chicago downtown it was very nice to come back and relax at a clean and well kept hotel room. The customer service was spectacular! They went above and beyond to help us locate the places we needed. 

Great weekend stay

The floor tiles in the walk in showers are incredibly slippery, I almost slipped and really hurt myself. Until they address that issue, I do not recommend staying at this hotel.  Also, the free breakfast stinks, pre-packaged junk food.

Don't take a shower

I stayed at the Hyatt Centric Loop on a recent business trip to Chicago.  The space and facilities were clean, comfortable, and in great condition.  The service of the staff (Edgar and one of the cleaning staff) were what truly distinguished the experience - providing an excellent stay.