Policies

Check-in Time: 2 p.m.

Checkout Time: Midday

Unless specifically specified in standard reservation confirmation voucher issued by Hyatt Centric MG Road Bangalore.

Children aged 12 and under stay for free in existing room bedding. Rollaway beds, child rollaways, cribs, and meals (if any) may incur extra charges.

For security purposes, valid Indian government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or voter ID. A copy will be made of the document at check-in for our records. Foreigners are mandated to provide a valid visa upon arrival before check-in.

Late checkouts between midday and 6 p.m. will be charged 50% of one night’s room rate. After 6 p.m., guests will be charged one night’s room rate.

The hotel does provide babysitting services subject to availability. Reception requires 24 hours' notice in advance. It costs INR 500/hour for a minimum of two hours.

Early arrivals before 9 a.m. will be charged one night’s room rate. Arrivals between 9 a.m. and 2 p.m. will be charged at 50% of the room rate.

Use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests aged 16 years and above. Guests aged 15 and under must be accompanied by an adult guardian. Hotel is not liable to provide safety and security to any individual and it is considered that user is medically/physically fit and is trained before utilising any hotel facility. Please contact the hotel directly for more information.

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to guest rooms will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification. Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reason.

All public areas within the hotel are non-smoking. Smoking is permitted only in smoking rooms located on designated floors or in designated outdoor smoking areas. Sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking in non-smoking rooms is not permitted.

As per the notification dated 30th May 2008 issued by Ministry of Health and Family Welfare, smoking in public places including hotels, restaurants, banquet halls, etc., is an offense and prohibited with effect from 2nd October 2008 by law.

Smoking in a non-smoking area or non-smoking room will attract a penalty of 2,500 INR per occurrence per person.

The hotel does not have interconnecting rooms. Adjacent rooms are subject to availability and should be requested at the time of reservation. Allocation of rooms adjacent to each other is subject to availability on the day of arrival.

All reservations are to be guaranteed with credit card, advance payment, or through company deposit. Hotel is authorised to charge no-shows or charges per reservation in case of non-arrival of guest. Reservation can be cancelled without any charge 72 hours in advance of check-in date, unless specified differently in standard reservation confirmation voucher issued by Hotel. Certain reservations are non-refundable and non-cancellable, in all such cases, credit card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or no-show.

At the time of check-in, Hotel will collect room charges and taxes with approved credit card provided at check-in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, Hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.

Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorise Hotel to charge the card in case of no-show or late cancellation.

Pets are not allowed as per the pet policy of the hotel. Please seek pet policy details from Hotel at the time of making the reservation.

One older child or adult is charged INR 1500+ taxes per person per night in an extra bed. The maximum number of extra beds/cribs permitted in a room is one. Extra person does not include any supplement/inclusions of the rate for the third person.

Hotel does allow outside food and beverages to be brought into the hotel. Outside food and beverage consumption by resident guests is considered at their own risk and Hotel will not be liable for any damage/inconvenience. The same is allowed only for resident guests to be consumed in the guest room.

Guests are advised to take a personal driver or request a cab/taxi, and are strictly prohibited to drink and drive, as per Indian Law. Guests failing to abide or not announce at the time of drinks service will be held individually responsible for failing to cooperate and misleading the hotel.

Hotel does allow outside visitors who are not registered with the hotel in guest room corridor or in guest rooms till 10 p.m. Guests meetings and entertainment are permitted in public areas and restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.

The hotel is located on dense green landscaped land within the corporate financial district. The hotel has huge areas of open space. Due to its natural landscape, hotel residents/guests/employees may experience concerns with flora and fauna from time to time. Guests are requested to be aware of such aspects and take necessary precautions. In case of emergency while in the hotel, please contact hotel staff immediately.

Storing of articles that are combustible or hazardous in guest rooms is strictly prohibited. Usage of banned products or consumption of narcotic products/drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Indian laws. We do not allow poker chips/cards (gambling), hookah, firearms/weapons, and flammable items inside the hotel.

Hotel does not allow professional cameras/drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, commercial usage of photographs/videography within the hotel taken at the hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.

Hyatt Centric MG Road Bangalore reserves the right of admission and entry of persons entering the hotel facilities. In the unfortunate event that the client’s guests or their guest’s behaviour becomes unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotel premises.

Guests are required to maintain social distance, utilise hand sanitiser/wash hands from time to time and wear masks all the time, in addition to following all protocols as advised by authorities/government.

That if any dispute or differences of opinion arise between the clients/guests in relation to or in connection with Hyatt Centric MG Road Bangalore, they will undertake negotiation in good faith with a view to resolving the matter. The parties here too shall endeavor to settle all disputes and differences relating to and/or arising amicably.

In the event that the parties fail to resolve any dispute amicably, the same shall be referred to arbitration in accordance with the arbitration and re-conciliation act of 1996 with all modification and re-enactment thereto as is prevalent in India. Each party shall be entitled to nominate an arbitrator and two arbitrators so nominated shall jointly nominate the third presiding arbitrator. The arbitrators shall give a reasoned award. The proper law for the purpose of arbitration shall be Indian laws. Based out of Bangalore.

If any dispute or difference shall at any time arise between the client/guests relating to or arising out in relation to services and facilities offered by the hotel (whether during the stay/usage or upon or after its usage), and no amicable resolution or settlement is reached within a period of Thirty (30) days, such disputes and/or differences shall be subject to the exclusive jurisdiction of the courts of Hyderabad only. Subject to and governed by the laws of India.

Please note that the hotel may need to contact you in relation to your request for a reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available at our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to email correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at privacy.hyatt.com. If you have any questions or comments about the hotel standard policies, please contact hyattcentric.bangalore@hyatt.com to connect with an authorized representative from Hyatt Centric MG Road Bangalore. Please note that you have a right to access, rectify, and object for legitimate reasons to the processing of your date in accordance with the Global Privacy Policy for Guests. As used in this Statement, the terms "we," "our," "Hyatt," and "Hyatt Hotels & Resorts" encompass hotels managed, franchised, or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.