Our multilingual staff speak languages including English, Mandarin and Malay.

Yes, universal power sockets are available in all guestrooms for your convenience. The hotel operates on a 220V, 50Hz electrical system with UK-style Type G plugs. Guests travelling with devices that require different voltage or plug types are advised to bring a suitable converter or adapter.

Yes, the hotel can receive packages on behalf of registered guests prior to arrival. Please ensure that the guest’s name, reservation number, and check-in date are clearly indicated on the parcel. For assistance with delivery arrangements, kindly contact our Concierge team in advance.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact our Guest Service to schedule your wake-up time.

Yes, our Concierge team is happy to assist with dining and tour recommendations, as well as transportation arrangements.

Yes, laundry and dry-cleaning services are available. Simply contact Guest Services for laundry service.

Yes, our restaurant offers a variety of vegetarian and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Yes, outside food delivery is allowed in your guestroom only. We kindly request guests to pick it up from our dedicated food delivery drop off station.

Yes, room service is available 24 hours daily. For menu and hours, please scan the QR code at your bedside table or contact our Guest Services for assistance.

Yes, cribs and extra beds are available upon request. Rollaway beds are available subject to room type and availability. Please share your requirements with us in advance, and our team will be delighted to assist with the arrangements to ensure a comfortable stay.

The hotel is a smoke-free property, and all guestrooms and suites are strictly non-smoking. A cleaning fee of MYR1,000 will be charged for smoking in the room.

Room views vary by room type and availability. Kindly contact the hotel prior to your arrival to share your room preferences. While the hotel team will do their best to accommodate your preferred room location and view, all requests are subject to availability at the time of check-in and cannot be guaranteed.

Bathtubs are available in selected room categories. We recommend requesting a bathtub-equipped room when making your reservation, as availability is subject to the room type booked.

Certainly. If you would prefer a quieter room located away from elevators or high-traffic areas, please inform us when making your reservation. Room allocation is based on availability, and our team will be pleased to do their utmost to meet your request.

Yes, in-house guests are welcome to enjoy our infinity pool with a stunning sea-view located on Level 23. Pool towels and changing/shower facilities are available for guests.

Yes, our fitness center is located on the 23rd floor and features a range of cardio and strength-training equipment. Towels, drinking water, fitness mats, and changing/shower facilities are available for guests.

Yes, Hyatt Centric Kota Kinabalu features 4 event venues. All venues are equipped with advanced audiovisual facilities and supported by our professional Events team to ensure a seamless experience for meetings, conferences, and private celebrations.

For more information, please visit our dedicated Meetings & Events page.

Yes, connecting rooms are available at Hyatt Centric Kota Kinabalu. As connecting rooms are limited, we recommend requesting them at the time of booking so our team can do their best to accommodate your preference.

Yes, a dedicated Kids Menu is available at ON22 Restaurant.

Kid’s high chair are available in dining outlets.

We would be delighted to host your celebration. With 7 versatile function rooms, we can accommodate everything from intimate weddings to corporate events. 

For more information, please visit our dedicated Special Events page. Our professional Events team looks forward to helping you create a memorable celebration.

Our professional Events Planning team provides end-to-end coordination for meetings, conferences, weddings, and celebrations. From venue setup, audiovisual support, lighting, and décor to vendor coordination and on-site assistance, we tailor every detail to bring your vision to life and ensure a seamless event. For more information, please visit our dedicated Special Events page.

Yes, a full range of audiovisual equipment—including projectors, LED screens, microphones, and sound systems—is available for hire. Please share your requirements in advance, and our technical specialists will assist with setup to ensure your event runs smoothly.

Yes, our experienced culinary team provides on-site catering for meetings, weddings, and private celebrations. We offer fully customizable menus featuring authentic local Sabahan cuisine, fusion dishes to health-conscious options. To complete the experience, we can also create themed dining setups tailored to your event. For more information, please visit our dedicated Catering page.

Kota Kinabalu International Airport (BKI), the closest airport to the hotel, is located approximately 9 km away and is about a 15-minute drive under normal traffic conditions. It serves airlines including AirAsia, Malaysia Airlines, Royal Brunei Airlines, HK Express, China Southern Airlines, and Jin Air.

We currently do not offer airport shuttle services. However, private cars can be arranged upon request. Taxis and e-hailing services are readily available at both the hotel and the airport. For more information, please visit the dedicated Parking & Transportation page.

Private cars are available upon request. For more information, kindly call +6015 487 41234 to make arrangements accordingly.

The hotel is within walking distance of Suria Sabah Shopping Mall, Gaya Street Sunday Market, the Handicraft Market, and a wide variety of local restaurants and cafés. Jesselton Point Ferry Terminal is also nearby, offering convenient access to island hopping, water sports, snorkelling, and scuba diving at Tunku Abdul Rahman Marine Park.

Valet parking services are available on site. For current parking rates, please visit the dedicated Parking & Transportation page.

Yes, Hyatt Centric Kota Kinabalu is designed with accessibility in mind. The hotel features step-free access to public areas, including the main entrance, restaurants, meeting spaces, and guest facilities. Elevators and accessible routes connect all key areas to ensure a comfortable stay for guests with mobility needs.

Yes, accessible guestrooms are available and thoughtfully equipped with wider doorways, lowered switches, grab bars in the bathroom, and other supportive features for enhanced comfort and safety. As these rooms are limited, we recommend confirming availability at the time of booking.

Yes, selected accessible guestrooms include roll-in showers and mobility-friendly layouts. To reserve one of these rooms, please contact our Reservations team in advance so we can best accommodate your needs.

Yes, designated accessible parking spaces are available in the hotel’s car park. For assistance upon arrival, please contact our Concierge team.

Unfortunately, we are unable to accommodate any animals—even certified service animals—due to building restrictions.

Guests are required to present a valid physical copy of a government-issued identification or passport during check-in.

Yes, guests must be at least 18 years old to check in. Minors under 18 years of age must be accompanied by a parent or guardian.

Yes, complimentary luggage storage is available at the Concierge Desk before check-in and after check-out for your convenience.

Our Front Desk operates 24 hours a day. You will be warmly welcomed regardless of your arrival time.

Early check-in may be arranged upon request and is subject to availability. While we are unable to guarantee early check-in, our team will do its best to accommodate you.

Our check-out time is 12.00PM. Kindly reach out to our Front Desk if your departure will be delayed or if you wish to extend your stay. Kindly note that late check-out may not be available during peak periods.

Yes, express check-out is available for guests with a valid credit card registered during check-in. Please contact the Front Desk for details prior to your departure.

Our hotel is 100% smoke-free in compliance with local laws.