Grand Hyatt Shanghai

Hotel Policies

Pet Policy

The hotel does not allow pets except for service animals.

Swimming Pool Dress Code Policy

To ensure the cleanliness of the pool water and the safe operation of the facilities, and to provide guests with a better swimming experience, the hotel will carry out an annual comprehensive cleaning and water replacement of the swimming pool from Sunday, December 14th, 2025 to Friday, December 19th, 2025. During this period, the swimming pool will be temporarily closed, but the massage pool, dry sauna and steam room in the changing room will be available. It is expected to resume normal operation on the morning of December 20th. For your comfort and safety, we kindly request that all guests wear an appropriate swimsuit and a swimming cap when using the pool.

Sustainability Policies

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.

Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.