Reviews

I attended a four-day conference, hosted at multiple locations. I love that the Manchester Grand Hyatt provides a property map at check-in - so very helpful! The staff was great - pleasant and professional, despite the hordes waiting. It's a great, well-located conference location with multiple restaurants and gathering places - definitely recommend for large events.

A place I very very much enjoy visiting. Our conference is moving next year and I am incredibly sad about that. I love having Rady Shell right next door, along with all the ship museums and amazing dining! Love love love this location and everything that comes with it (except the parking prices - ouch).

I was woken up at 7am by construction men directly outside my window (36th floor). THey were drilling and hammering. I got zero sleep since I had had my wedding the night before. I woud have thought that someone should have told me before paying so much for the room that I would not be able to sleep past 7am. Terrible. The men also played music and joking with each other using profanities. They could look into my window before i completely closed the curtains which did not allow any natural light inside the room that way.

I stayed here for a conference with 2 friends. We had a suite with two double beds, attached to a living room that had a murphy bed. With two full bathrooms, dining table, and kitchenette, we enjoyed a spacious stay with nice amenities. The gym was large and had many machines and equipments. We also enjoyed the pool and the valet service was quick. Would defintely recommend.

Wonderful property! Traveled for a conference and everything to be excellent. Customer Service was awesome! Had a bayside room that was so relaxing at the end of the day!

We recently stayed at this hotel since it was suggested by Disney prior to a Disney cruise. While the hotel is large and full service, we found a few areas of disappointment. The mandatory $49/day resort fee did have lots of options for activities with a 10% discount and a $15 discount if you went to their rooftop bar. But for us, many of the activities didn't interest us or due to the excessive heat, we chose not to try. One activitiy that we really wanted to do, ended up not being available at all (Paiint the Bay no longer exists). We also don't really drink and don't love sushi. The $15 discount was in a noisy bar with very limited sushi menu. We went the first night and had no interest in returning on the other 2 nights we were there. We did enjoy the 2 "free" bottles of water each day! I would recommend that the hotel review the offerings for the required resort fee! The breakfast buffet was rather pricey too. We did enjoy the pool and the hotel is in a great locaton for exploring San Diego.

Poor facilities room ac not working properly during a heat wave. Bathroom not ventilated well keeps the room hot. Small 3rd floor Pool limited chairs and umbrellas staff was rude and disrespectful . Breakfast tip was automatically included .

I was really looking forward to our stay at the Manchester Grand Hyatt because the hotel has such great facilities. Unfortunately, the attention to detail didn’t match my expectations. The sink in our room was clogged and wouldn’t drain, the bed was dirty, and the crib we requested for our daughter never arrived. It was disappointing to have these basic needs go unaddressed, especially at a hotel with so much potential. The facilities were a big part of what made us excited to stay, but the room and service details left us with a frustrating experience.

I was treated poorly. The customer service was poor. I checked in at 9:30 am because I had an early flight. I requested early check in. I was told they put an urgent note for the room to be cleaned and will inform me. I walked outside but it was 104°F outside. I went to the convention center and since I did not hear back from Hyatt till 2pm I walked back to the hotel and they continue to inform me that the room is not ready. They said if I was tired and needed a bath I can take a bath at the fitness center. I had a corner room.with sea view and then they offered me a room Without a view but the price will be the same. There was no status on my room instead they were telling me that the staff has to clean 400 rooms and mine was not the only priority. I asked for the supervisor and the front desk person came out after 30 mins to let me know that the room.was ready. It was almost 3 :30pm. It was extremely inconvenient and disrespectful of my time and importance. Customers and guest should be thier priority. I was surprised by thier poor customer service.

Everything about this experience was great! Came for a conference and the hotel staff etc were extremely helpful and gracious. Everything was clean and well thought out, etc.

"Remodeled" room has one air vent and the a/c did not cool beyond 72 degrees during my stay. Contacted guest services who promptly sent up a tech, but he only measured the temperature of the vent and not the actual room. Said it's the best we can do. It was very warm sleeping at night. No offer to change my room either. The worst stay at Hyatt all year, and I am 50 nights YTD, so I know my Hyatts. I would expect way more from a Grand Hyatt at this price point.

Great! View really enjoyed it all 💜 Noise level👌🏾 Sevice in and out. I would definitely love to visit once again it was a perfect experience.

I was in town for a conference and had a fantastic stay at the Manchester Grand Hyatt. They had great globalist perks and the view from my room was stunning. Seaview had one of the best hotel breakfast buffets I’ve seen!

The location was pretty great. It was within walking distance of the marina, which is filled with cute shops, restaurants, and bars. The hotel itself was very clean and modern. The on-site facilities are extremely expensive (hotel + marina = $$$$$), so be careful about staying on-site.

This was a wonderful facility for an approximately 2500 person conference. The rooms were well-priced, and the conference areas ranged from smaller workshop spaces to larger spaces that accommodated all attendees. The outside dining on the 4th floor was an unexpected perk. Elevators and escalators were available, easing peak-time movement. Dining options were good. Located close to the airport, Rady Shell (concert venue), and the Gaslamp District. I would like to return for a long weekend one day.

Spent the work week at the Hyatt; weather was unusually warm and the staff made sure they gave out more than ample water to stay hydrated! The entire staff from the front desk, housekeeping, and other service staff was friendly and always helpful. The hotel is exceptionally located in the harbor and in the middle of all the fun hotspots!

I will not be going back to this hotel. The beds and pillows were so uncomfortable. The food served during the welcome party was not good. The location is great!!!

I booked a suite upgrade via points and cash for a Grand Suite with a king room. Supposedly based on an employee’s user error, my suite was unavailable for me the night before my wedding. Checked in late night and nothing was communicated to me prior to my arrival. Shane the desk attendant told me that my grand suite was booked but the room attached wasn’t. He gave an alternative suggestion of being downgraded or keep my existing suite but my king bedroom would be detached at a different floor. I opted for the downgrade on the promise that I am actually supposed to receive a penthouse suite upgrade for the troubles for the night of my wedding and the rest of my stay, he also told me that I can just leave my luggage as it will be automatically transferred when the penthouse is available. Checking back in late night of my wedding, Shane told me that apparently another person marked me as “checked out” and therefore booked the penthouse suite to somebody else. I was given the alternative to keep my downgrade room or stick to my original booking of the grand suite with a room attached but it will be a double instead of the original king. This was a pathetic alternative. I was met with downgrades and disappointment at this hotel the night before my wedding and the rest of my stay. In a room that I did not originally book. No texts or call came my way to let me know of this situation. I had to find out both times over a late night check in. Extremely disappointed because the only offer they made were refund of my points (not the cash paid) and a bottle of champagne.

This Hotel is by far the best I have ever stayed in. The staff from the curb to the room very very accommodating . I would definitely stay there again. The Hotel is close to the water, food and beverage and right out the back door is the boardwalk where you can walk, run or bike for miles. I had a great stay for 10 days. Do not miss the opportunity of a lifetime to stay here.

Wonderful stay, top notch accomodations in a prime location! The rooms are clean and roomy, only wish they offered a microwave somewhere on property. The bar on the 40th Floor offers a spectacular view!