Grand Hyatt Hefei
Our multilingual staff speak languages including English & Chinese.
Yes, adapters are available at the front desk / guest service—just let us know your device needs.
Yes, we can accept packages before your arrival. Please include your reservation name and date.
Yes, complimentary Wi-Fi is available in all rooms and public areas.
Absolutely, just contact the guest service to schedule your wake-up time.
Yes, our concierge team is happy to help with dining, attractions, and transportation.
Yes, laundry and dry-cleaning services are available daily. Simply contact guest service center.
We do not offer childcare services.
Special dietary options are not available on our regular menu. Please make a reservation in advance if needed, or we can recommend nearby restaurants that can meet these requirements.
Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.
Yes, we provide cribs and extra beds upon request.
Select rooms include sofa beds, and we offer rollaway beds.
Smoking rooms are available upon request.
If you are looking for a particular view, you can choose the corresponding room type when booking.
Most of room types are bathtub-equipped. To secure a room with a bathtub, we recommend choosing one of these options during booking.
Of course! If you prefer a quiet room, please inform us during the booking and check-in process.
Yes, guests are welcome to enjoy our indoor pool located on Level 38. It is open daily 6:30-22:30.
Yes, our on-site fitness center is open daily.
We do not offer a formal business center, if you need to print materials, you can go to the Front Desk or the Grand Club for assistance.
Spa services are not offered at the hotel, but we recommend nearby wellness centers.
Yes, our fully equipped meeting rooms accommodate any kind of gathering. For details and image materials of the banquet hall and conference rooms, please visit Meetings & Events Page
We are located approximately 45 km from Xinqiao Airport, which is about a 50-minute drive.
We currently do not offer shuttle services, but taxis and public transport are readily available nearby.
The nearest station is just 15 minutes away by car.
Buses, subways, and taxis are easily accessible just steps from our entrance.
Downtown can be reached by subway, bus, or taxi—ask our team for the fastest route at the time of day.
Yes, we can assist with car rentals or limousine bookings through trusted partners. Please ask the concierge service via +86 551 62821234 ext. 1910 or mail to: HFEGH.GS@hyatt.com
We do not provide paper maps, but our staff can offer verbal directions and electronic files of nearby information.
Many of the city’s top attractions—like Hechai 1972 and Baogongci—are within a short walking or driving distance
The hotel is directly connected to the Hefei Mixc Mall, where a wide range of restaurants are available for selection.
Yes, we offer on-site parking. For the rates, please visit the Parking & Transportation Page
We currently do not offer valet parking, but self-parking is available.
Yes, EV charging stations are available in our parking area, B3, R area, subject to availability.
Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.
Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.
Connecting rooms are available.
Children’s menus are not regularly available, but many items can be customized to suit younger guests
We are honored to host your celebration - we have multiple event venues of various sizes and an experienced planning team ready to serve you at any time. For more information, please visit Weddings & Celebrations Page
Our team provides full event coordination, from layout setup to vendor arrangements.
Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.
On-site catering is available with customizable menus for all occasions—just mail to: candy.shao1@hyatt.com
Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and room's facilities.
Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.
Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please mail to: HFEGH.GS@hyatt.com
These devices are not available on-site, but we can suggest rental services that supply them locally.
Yes, designated accessible parking spaces are located near the entrance and elevator access points.
Unfortunately, we are unable to accommodate any animals—even certified service animals.
To check in, please present a valid photo ID.
Yes, guests must be at least 18 year old. Minors must be accompanied by an adult.
Yes, we offer luggage storage.
If you will be arriving after midnight, please inform us in advance by +86 551 62821234
We cannot guarantee early check-in, but if the room available, we can process your check-in ahead of time.
Late check-out is not available during peak season, and is subject to availability of hotel rooms.
Yes, express check-out is available due to your request.
We offer both smoking and non-smoking rooms—please specify your preference when booking.
Lost items are recorded and stored securely—contact our front desk with a description and date of loss.
There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.